Digital Marketing Manager / Digital Marketing Lead

Experience: 1-3 years

Location: Bangalore

Notice:Immediate Joiner

ResponsibilitiesTo attend to user issue and handle tickets raised by user

• Strong experience in SQL , PostgreSQL, PL/SQL
• Providing L2 support depending upon the priority of issue to meet client SLA. 
• Regularly monitoring S-MAX ticketing tool. 
• Incident management- logging, prioritizing and resolving/debugging incidents.  Worked on various monitoring tools like open bravo, GCP. 
• Writing the SQL queries as per the business need. 
• JAVA  HTML, CSS  Modify existing Shell Script on Unix Platform whenever required.  Interact with Global Customers / Users.  Scheduling the jobs through Crontab. 
• TOOLS  Regularly checking the business mail and reply to the clients or the respective  team
• Excellent written and verbal communication skills in English with the ability to clearly articulate solutions to complex technical problems Ability to work with Business heads, administrators and developers Excellent time management skills

India is the largest VPN market in the world with over 200 million VPN users. Safehouse’s strong feature set which includes global VPN servers access, protection from phishing/unsafe content, cyber insurance against digital frauds and protection against malicious links along with competitive pricing make it an attractive offering for individuals to enhance their privacy and digital safety. As an App Subscription Growth Specialist at Safehouse, your primary responsibility will be to drive the growth of paid subscriptions for our VPN, internet security & privacy app. You will play a crucial role in increasing the user base of our apps and maximizing revenue through subscription acquisition.

Responsibilities:

• Subscription Acquisition: Implement strategies to attract new paid subscribers for our VPN product and online safety services.

• Market Analysis: Conduct market research to identify potential customer segments and assess competition in the VPN and online security industry.

• Customer Engagement: Develop and execute effective marketing campaigns to engage existing users and convert free users into paid subscribers

• Partnerships and Collaborations: Explore partnership opportunities with relevant platforms, influencers, and organizations to expand our app's reach and increase subscriptions.

• Performance Tracking: Monitor key performance indicators (KPIs) related to subscription growth and revenue generation, and adjust strategies as needed to meet targets.

Qualifications:

• Experience: Proven experience in subscription-based sales, preferably in the technology or software industry.
• Marketing Skills: Strong marketing and promotional skills with the ability to create compelling campaigns to drive subscription growth.
• Communication: Excellent communication and negotiation skills to effectively engage with potential subscribers and partners.
• Analytical Abilities: Data-driven approach with the ability to analyze market trends, user behavior, and campaign performance metrics.

Join Us:

If you're passionate about driving subscription growth and maximizing revenue potential in the VPN and online security sector, join us as an App Subscription Growth Specialist. Your compensation will include an attractive commission based on performance and you’ll have the full autonomy to run the campaign to bring the desired result.

For more information about Safehouse and our products, visit our website: Safehouse Tech.

• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end-users.

• Proven experience with writing business documents such as proposals, Statement of work, and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources

• Collaborates with the client, Tech Head(s), and Dev Team to determine project scope, vision, challenges, risks, and assumptions
• Clearly identify and periodically document project stakeholders and establish customer groups, as well as their characteristics.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and the project teams to prioritize collected requirements using Agile methodologies.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are accurately interpreted.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Getting project sign off from stakeholders upon completion of a phase/project

• Ensure adherence towards PMO and CMMI processes
• Helps PMO in process enhancement, roll-out, tracking, and reporting
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources

• Provides guidance and/or instruction to junior staff members.

Designation - Enterprise Account Manager
from IT Software Company only. Emailing company background will be added 

advantage. 

Job description 

The Enterprise Account Manager (EAM) sells IceWarp collaboration solution direct to the company’s most 

strategic, complex Key accounts. EAM will have significant experience of selling complex software 

solutions to large enterprise accounts. Typically manages up to 15 qualified large Enterprise accounts. 

Primary Duties / Responsibilities 

1. Establish relationships and engage at executive levels within assigned accounts to identify and 

sell IceWarp products and services direct to the company’s most strategic, complex named 

accounts. 

2. Strong customer interaction at the Sr. Management level with support on forming a relationship 

with C level contacts within these accounts. 

3. Build up strategic contacts at CIO, managing director and executive level 

4. Carry a revenue quota to meet or exceed sales targets and demonstrate continuous progress 

towards achieving account strategies. 

5. Identify, develop, execute, and maintain account strategies to drive adoption of IceWarp product 

and services revenue within assigned enterprise accounts who are key, strategic and may have 

complex requirements. 

6. Establish and maintain close relationships with internal Presales, support, Marketing & 

Management team to access and leverage from appropriate internal resources. 

7. Provide regular and efficient updates on assigned accounts to sales management. 

8. Ensure accurate and timely forecasts in CRM. 

Knowledge, skills, abilities 

1. Demonstrated track record of establishing strategic executive level relationships to position and 

sell software and services to listed companies. 

2. Individual with 5-10 years’ experience of solutions sales with minimum 3 years’ experience in 

establishing strategic executive level relationships with Global 1000 enterprise customers. 

3. Proven ability to develop and maintain strong working relationships with internal marketing, 

technology, implementation, and product development teams. 

4. Strong consultative selling ability – critical questioning, listening, analytical, negotiation, 

communication, and presentation. 

5. Demonstrated ability to develop and articulate compelling qualitative and quantitative business 

cases for IT solutions. 

6. Proven ability to manage long, complex sales cycles from beginning to end and ability to close 

large complex deals with enterprise accounts. 

7. Excellent written and verbal communication skills including the ability to effectively present to both 

technical and executive audiences.