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Immediate Hiring for Business Analyst

Position: Business Analyst

Experiance : 5 - 8 Years

Location:Hyderabad

Job Summary:

We are seeking a motivated and detail-oriented Business Analyst with 5 years of experience in the Travel domain. The ideal candidate will have a strong understanding of the travel industry, including airlines, travel agencies, and online booking systems. You will work closely with cross-functional teams to gather business requirements, analyze processes, and deliver solutions that improve customer experience and operational efficiency.

Key Responsibilities:

• Requirement Gathering & Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with business goals.
• Process Improvement: Identify opportunities for process improvement and optimization in travel booking, ticketing, and customer support systems.
• Stakeholder Communication: Act as the bridge between the business stakeholders and technical teams, ensuring clear communication of requirements, timelines, and deliverables.
• Solution Design: Participate in the design and development of solutions, collaborating with IT and development teams to ensure business needs are met.
• Data Analysis: Analyze data related to customer journeys, bookings, and cancellations to identify trends and insights for decision-making.
• Documentation: Prepare detailed documentation including business requirements documents (BRD), user stories, process flows, and functional specifications.
• Testing & Validation: Support testing teams during User Acceptance Testing (UAT) to ensure solutions meet business needs, and facilitate issue resolution.
• Market Research: Stay up to date with travel industry trends, customer preferences, and competitor offerings to ensure innovative solutions are delivered.

Qualifications & Skills:

• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience:
• 5 years of experience as a Business Analyst in the travel industry.
• Hands-on experience in working with travel booking systems (GDS, OTA) is highly preferred.
• Domain Knowledge:
• Strong understanding of the travel industry, including booking engines, reservations, ticketing, cancellations, and customer support.
• Familiarity with industry-specific regulations and best practices.
• Analytical Skills: Excellent problem-solving skills with the ability to analyze complex data and business processes.
• Technical Skills:
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of SQL or data visualization tools (Power BI, Tableau) is a plus.
• Communication: Strong verbal and written communication skills with the ability to convey complex information clearly.
• Attention to Detail: Strong focus on accuracy and quality of work, ensuring that solutions meet business requirements.

Preferred:

• Prior experience with Agile methodologies.
• Certification in Business Analysis (CBAP or similar).

Job Description:

• Should have work experience in using GDS - Amadeus for Ticketing.
• Able to Issue, Reissue, Refund, Cancellation of tickets.
• Should have experience in communicating with Clients/Customers through Emails, Calls, and Chat.
• Should have Good Communication and Presentation skills.
• Should be able to improvise from time to time as per business requirements.

We have exciting Perks and Benefits which will be informed to the shortlisted candidate after the interview.

• Preparing office driver's attendance & OT in Excel Sheet.
• Preparing MIS report for daily Shift schedule Drivers & Housekeeping staff.
• Coordinating, such as Event planning or client dinners.
• Mail checking, sending, and forwarding with correct information.
• Invoice checking for vendors reporting to the concerned person.
• Making calls and receiving further issues on the site.
• Drivers in and outgoing punching time, vehicle tools requirements purchasing
• Vehicle repairs maintenance tracking
• Handling stationery items for office usage,
• CC camera checking as per AMC.
• Generator power conditions checking and also as per AMC
• Landscaping like plants, trees, grass, indoor plants, and outdoor plants maintenance checking.
• Systems, UPS, related works checking
• Security manpower grooming, time shifts, replacements checking, and informing to concerned department.
• Central A/C checking as per AMC.
• Building rent records, diagrams, and AMC.
• Fair safety cylinders check as per filling date or replacement if outdated.