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Job Role: Asset Servicing Associate
Job Location: Gurugram (Onsite)
Job Type: Full Time.
Relevant Experience:
- Minimum 6 months experience in asset servicing or corporate actions processing.
- Exposure to dividends, bonuses, rights, mergers, splits, buybacks.
- Experience coordinating with custodians, NSDL/CDSL, brokers.
- Knowledge of entitlement processing and reconciliation
Key Skills:
- Corporate actions lifecycle
- Reconciliation & exception handling
- Excel & MIS reporting
- Documentation & regulatory compliance
- Stakeholder coordination
About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.
You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR interactions.
- Maintain quick First Response Time (FRT) for chat and email tickets.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction
- Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
- Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
- Ensure customers clearly understand the resolution before closing tickets.
- Provide complete and accurate support to ensure issues are fully resolved.
3. Ownership & Accountability
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
- Proactively follow up on pending cases and ensure closure within the defined SLA.
- Escalate issues only when necessary, providing complete context and documentation.
4. Revenue Signals, Cross-Sell & Proactiveness
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on the customer’s needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely CRM updates for all tickets and customer interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Requirements ( Skills & Competencies )
Must-Have Skills
- Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
- Strong customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chats, and tickets simultaneously.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts and weekends as per business requirements.
Good-to-Have Skills
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support environments.
- Basic understanding of CRM platforms or cloud communication tools.
Behavioural Expectations
- Ownership-driven: Takes responsibility and ensures problems are resolved completely.
- Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
- Comfortable working with targets, SLAs, and performance scorecards.
- Open to feedback, coaching, and continuous improvement.
Strong team player who collaborates well with Team Leads and Account Managers.
Hiring for Java Developer Freshers to Experienced with probation training come full time employment.
React.js
NextJs (Next.js)
Vue.js
Javascript
Angular (2+)Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we
secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀.
Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
You will be our go-to person when it comes to ensuring that Classplus’ digital architecture functions smoothly. Though not a traditional customer-facing role, your work will be reflective of our brand quality as a whole.
With so much riding on your shoulders, we’ll need you to: -
• Guide the team in the implementation of visual elements from computer users' vantage points within a web application and translation of UI/UX design wireframes to actual code
• Design and implement low-latency, highly available and performing applications that scale for millions of users, and assure that all user input is validated before submitting to the back-end
• Develop application code and unit test in the Javascript technologies for the application development center
• Work with Test-Driven development, help define architectures and design patterns, and actively participate in PR reviews on GitHub
You should apply, if you
• Bring your A-game: Have knowledge of advanced JavaScript libraries and frameworks, such as ReactJS, NextJS, VueJS, and experience with rendering techniques and writing high performing code
• Offer guaranteed efficiency: Have a good understanding of SEO principles and ensuring that application will adhere to them, and server-side CSS pre-processing platforms, such as LESS and SASS
• Show promising experience: Have a good understanding and exposure to serverside rendering, and asynchronous request handling, partial page updates, and AJAX
• Show proficiency: Display in-depth understanding of code versioning tools, such as (Git / Mercurial / SVN), and cross-browser compatibility issues and ways to work around them
Being a Part of the Clan!
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you
Technical Skills:
- Ability to understand and translate business requirements into design.
- Proficient in AWS infrastructure components such as S3, IAM, VPC, EC2, and Redshift.
- Experience in creating ETL jobs using Python/PySpark.
- Proficiency in creating AWS Lambda functions for event-based jobs.
- Knowledge of automating ETL processes using AWS Step Functions.
- Competence in building data warehouses and loading data into them.
Responsibilities:
- Understand business requirements and translate them into design.
- Assess AWS infrastructure needs for development work.
- Develop ETL jobs using Python/PySpark to meet requirements.
- Implement AWS Lambda for event-based tasks.
- Automate ETL processes using AWS Step Functions.
- Build data warehouses and manage data loading.
- Engage with customers and stakeholders to articulate the benefits of proposed solutions and frameworks.
BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Responsibilities and Duties
- Provide world-class client support by working with clients to establish critical goals.
- Take ownership of the customer’s operational needs and steward throughout the organization as required.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Responsible for customer onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
- Ensure CSATs and NPS scores are maintained Assisting Sales Team
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Patient and active listener.
- Passion for service.
Qualifications and Skills
- High computer literacy and ability to learn new software.
- Knowledge of Technology and Software Solutions.
- Bachelor’s degree or equivalent education in Computer Engineering preferred.
- Job experience of 6 months to 2 years would be preferred.
- People from the Gurgaon location would be preferred.
C++.
Job description
Responsibilities:
Designing and developing user interfaces using C++.
Adapting interface for modern internet/web applications using the latest C/C++.
Having experinced in Linux.
Making complex technical and design decisions for C/C++ projects.
Development using C/C++ latest versions & Linux.
Participate in development from concept to execution to launch and ensure the application fully serves the needs of the end-user
Work with the team to gain an initial understanding of the desired solution, and iteratively
Develop documentation, provide technical assistance and support as required
Technical Key Skills:
A strong fundamental knowledge of C/C++ development
Extensive knowledge in Linux.
Thorough orientation towards Code reviews, Coding standards, Design Standards, and Code Documentation
Knowledge in design patterns
Should have worked on enterprise-class applications
Excellent team player and strong interpersonal communication skills.
- Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
- Answer questions about our products or the company.
- Sale as per requirement from the students.
- Direct prospects to the field sales team when needed.
- Maintain Sales Report and update in the CRM time to time.
- Take and process orders in an accurate manner.
- Go the extra mile to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- 6 months - 2 years of work experience in sales/business development/voice process.
- Excellent interpersonal and communication skills.
- Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
- Solution-oriented with effective problem-solving skills.
- Customer-Centric Approach.
- Positive attitude and Willingness to learn and excel.
React.js
BootstrapJavascript
HTML/CSS
AngularJS (1.x)Responsibilities
- Develop our products front end
- Optimize applications for maximum speed
- Collaborate with back-enddevelopers and web designers to improve usability
- Stay up-to-date on emerging technologies
Requirements
- 4 to 6 years of work-experience as a Front-end developer
- Experience in developing front end applications at scale
- Strong knowledge and experience with JavaScript ,CSS, Angular,AJAX and jQuery,react,node
- Experience in CSS preprocessor (SASS/LESS/COMPASS), CSS framework – Bootstrap.
- In-depth understanding of the entire web development process
- Knowledge of Wordpress theme integration Template customization
- Able to Write code as Per W3 validation Rules, Cross browser, Cross Device, and SEO Friendly
JavaWe are looking for a highly motivated developer with at least 1+ years of strong hands-on experience in Java to join our startup. You would be playing a pivotal role in contributing to the initial tech stack. You would be further responsible for designing and implementing product requirements that are highly usable, scalable, extensible, and maintainable. You should be comfortable working across different technologies/frameworks that we work on - Microservices, Java, Spring, Spring Boot, MySQL, Kubernetes, AWS.
Responsibilities and Duties:
- Design and build scalable REST APIs on Spring Boot
- Develop, test, tune for performance and deploy microservices
- Collaborate with the team, optimize and refactor the back-end architecture
- Maintain high standards of quality for code, documentation and other deliverables
- Active cross-team coordination would be expected
What are we looking for?
- 1+ year experience in Core Java & backend technologies
- Good working knowledge of design patterns & OOAD
- Excellent analytical and problem-solving skills
- The skills that we consider: Java, MySQL/RDS, Spring/ Play, Maven, Redis, Kafka/SQS, Elasticsearch, AWS
- Experience in micro-services
- Previously worked in a startup
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