Telesales Executive

Strong Business Development / Inside Sales profile

Mandatory (Experience): Must have 1+ year of experience in Business Development or Sales roles with a product company

Mandatory (Client Interaction): Experience interacting with SME / SMB business owners and converting leads to product demos or sales

Mandatory (Sales Skills): Strong cold calling, objection handling, and lead conversion skills

Mandatory (Communication): Excellent verbal and written communication skills

Mandatory (Company): Product companies (B2B SAAS preferred)

Mandatory (Note 1): This is a complete in-office position based in Mumbai

Mandatory (Note 2): This is an IC role

Mandatory (Note 3): The years of experience of the candidate should not exceed 4 years

Strong UI/UX Designer Profile

Mandatory (Experience 1) - Must have 2+ years of hands-on experience as a UI/UX Designer

Mandatory (Experience 2) - Must have hands-on experience across the end-to-end UI/UX process, including user research, user flows, and information architecture

Mandatory (Tools 1) - Advanced proficiency in Figma for wireframing, prototyping, and high-fidelity UI design

Mandatory (Tools 2) - Familiarity with modern design tools such as Adobe Creative Suite (Photoshop, Illustrator) and/or Sketch

Mandatory (Portfolio) - Strong portfolio is mandatory, showcasing detailed case studies with user research, design rationale, UX process, wireframes, and final UI outputs across web and/or mobile platforms

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities

• Proven experience on the CICS functionality and architecture.
• Provide technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades or changes to CICS and related ISV products.
• Capable of installing, upgrading and migrating CICS Transaction Servers.
• Capable of installing, upgrading and supporting IBM & ISV related products such as Compuware Abend-AID, ASG TMON/CICS, Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest and CA SymDump.
• Provide primary on-call support for CICS and associated ISV products.
• Problem determination and resolution within expected timeframe.
• Diagnose CICS system and related product issues and follow up with Root Cause Analysis.
• Participate in Disaster Recovery planning and tests as scheduled.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 8 to 14 Years of experience in CICS system programming.
• Experience in CICS transaction server and related ISV products.
• Basic knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM and Third party products
• Capable of Upgrading /Installing and supporting IBM & ISV related Products Proficient in technologies like P2V, V2V and P2P migrations.
• Experience with performance tuning and workload balancing in CICS.
• Familiarity with CICS monitoring tools (Omegamon for CICS, BMC MainView, IBM CICS Performance Analyzer).
• Knowledge of CICS Web Services, MQ integration, and DB2 connectivity.
• Experience with RACF, ACF2, or Top Secret security administration for CICS.

Preferred Technical and Professional Experience

• Process driven management of technical operations and support.
• Excellent verbal and written communication skills.
• The ability to work independently as well as part of a team.
• Excellent troubleshooting and customer service skills.
• The ability to follow a project through to completion and/or to work as part of a larger team to complete the components of a complex project.
• Support for technical consultation and inquiries from the other IT technical teams.
• Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments.

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

• Define and lead strategic performance projects, manage stakeholders to drive outcomes.
• Analyzing and presenting key MIS reports for Management review
• Lead business planning for including formulation of annual, monthly and daily plans on key
• performance metrics.
• Driving the strategic initiatives of the company as per the CEO's agenda
• Studying & improvising the operation processes of the company.
• Drive business performance insights working closely with the sales, marketing, growth &analytics teams
• Create strategic value-added analyses around growth opportunities, retention levers and core
• business metrics in order to drive better decision making and results
• Conduct ongoing analysis of key business drivers, trends and performance.

He will perform several important roles within our organization.

1.  Primarily responsible for timely research, planning, and implementing new products /services for our company.

2.  Will also be required to oversee the entire development process of new products and programs within the dept and ensure timely delieveries

3.  Active participation will be required from the initial planning phase to implementation or production and timely final rollout .

4.  Would be required to keep track of all the costs related to the creation of these new products and decide what ideas are worth pursuing.

5.  Should also be proactive to stay informed on what is happening in the research and development field at large to make sure the company is up-to-date and current with the most advanced R&D developments.

6.  He will be required to laison around and take permissions if required

for with various governmental and non governmental agencies .

7.  Complete knowledge of getting various certifications relating to IPR & various certifications like OEM registrations etc is also required for making the processes successfully

8.  Traveling as per the requirement of the project need

Safety Connect is a leading company in enterprise field force safety. 

We are looking for a highly skilled computer programmer comfortable with front-end and back-end programming.

Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

What we offer

• Fast-paced work environment

• To learn, perceive and be a part of a fast-growing niche industry

• Incredibly competitive, collaborative, and supportive team.

Roles and Responsibilities:

• Developing front-end website architecture.

• Developing back-end website applications.

• Creating servers and databases for functionality.

• Ensuring cross-platform optimization for mobile phones.

• Ensuring responsiveness of applications.

• Working alongside graphic designers for web design features.

• Seeing through a project from conception to finished product.

• Designing and developing APIs. (done by back-end)

• Meeting both technical and consumer needs.

• Staying abreast of developments in web applications and programming languages.

Requirements /Qualifications: 

• Strong organizational and project management skills.

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.

• Familiarity with JavaScript frameworks such as React JS.

• Proficiency with server-side languages such as Node.Js.

• Familiarity with database technology such as Oracle, and MongoDB.

• Excellent communication skills (both verbal and written)

• Good problem-solving skills and attention to detail.

• Have basic fundamental knowledge of computer science.

• 1+ years of experience as a Full stack developer.

• Bachelor’s degree or equivalent required.

Securities:

1. Should have Knowledge in T24
2. Should be having good knowledge in Investment Products like, Equities, Bonds, Derivatives, Structured Products etc.
3. Also should be well versed with processes like Corporate Actions, Mandate Management, Portfolios, Positions etc

Finance:

1. Should have FI module knowledge of T24
2. Should be having a very good knowledge on processes like IFRS, US GAAP, Year End Process, Accrual Bookings, Yearend process etc.
3. Should have good knowledge in configuring Reports, Products etc.

TPH:

1. Should have good knowledge on various payment systems like CHAPS, BACs etc
2. Should have good knowledge on T24 configurations for TPH
3. Should be well versed with the T24 TPH integration with other T24 modules
4. Should be well versed with various SWIFT messages
5. Should have development experience (for Developer profiles)

Tax & Regulatory Compliance

1. Should have basic knowledge of T24 Modules
2. Should have worked in European Regulatory space with Investment perspective
3. Should have good knowledge of WHT, Corporate tax etc with respect to Investment portfolios