Sales and Marketing Executive

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

Location: Hyderabad (preferred)/ Remote

About Us:

Optmyzr is a fast-growing, profitable ad tech startup (B2B SaaS). Our founders and team members have worked for Google, Microsoft, Amazon, and other big names in tech. We’re a product- and customer-focused team with a culture built on respect, meeting commitments, and flexibility. We pay competitive salaries and while you’ll be expected to deliver great results, we’ll make sure you enjoy work-life balance. We value our employees and don’t like to micromanage. Everyone has a say in what they work on.

Requirements:

• Bachelor’s degree in computer science, Engineering, or related field
• 2-3 years of professional experience in front-end development
• Proficiency in React, Redux, and JavaScript (ES6+)
• Experience with Figma and MUI (Material-UI)
• Experience with automated testing frameworks (e.g., Jest, Cypress)
• Strong problem-solving skills and attention to detail
• Excellent communication and team collaboration skills
• Experience in a SaaS product company
• (Preferred) Experience with TypeScript and server-side rendering (e.g., Next.js)
• (Preferred) Knowledge of performance optimization for web applications
• (Preferred) Experience with Storybook for UI component development
• (Preferred) Proficiency in mobile and responsive design
• (Preferred) Contributions to open-source projects or a strong personal portfolio

Key Responsibilities:

• Develop and maintain web applications using React and Redux
• Translate Figma designs into high-quality, responsive UI components with MUI (Material-UI)
• Be able to fix any bug, including more complex ones, and suggest multiple approaches or improvements.
• Code medium to large features or enhancements and lead feature investigations. Write detailed design/dev specs for your features.
• Collaborate with others on the team at a higher level, contributing to design and problem-solving discussions.
• Utilize packaging tools and manage packages for efficient codebases
• Implement automated testing to ensure code quality and reliability
• Optimize application performance for speed and scalability
• Participate in code reviews and knowledge sharing within the team
• Create and maintain web pages and applications that look good on all devices (desktops, tablets, and smartphones).
• Ensure the web application works smoothly across different browsers.
• Focus on performance improvements, such as reducing page load time and enhancing responsiveness.
• Build and maintain reusable code/components using frameworks like React, Angular, or Vue.js.
• Use state management libraries (e.g., Redux, Vuex) to manage the application state efficiently.
• Integrate front-end with back-end services using RESTful APIs or GraphQL queries.

• Sr PHP Dev:
•  - 6+ years of Exp
• - Good knowledge of Symfony 5
• - Expert in PHP 8
• - Good front-end knowledge of Angular, React
• - Good AWS knowledge
• - Experience in developing highly scalable public-facing websites

Key roles:

·       Develop backend application with clean code practices foe the application

·       Collaborate with frontend developers to integrate user-facing elements with server side logic

·       Troubleshoot and debug application

·       Gather and address technical and design requirements

·       Build reusable code and libraries for future user-facing

·       Communicate with other third-party team for collaborations

Skillset:

·       Core Java - Hands on experience with Jdk 11 and above

·       Experience with code hosting and collaboration tools like Bitbucket/Github/GitLab

·       Microservice architecture - Rest API calls, inter-service exception handling

·       Non-relational DB - MongoDB basic DB commands to insert, update, delete, find records and Indexing

·       Springboot framework - Spring Data JPA, ORM

·       Event driven architecture - Kafka

·       Tools like Postman, Jenkins, Doppler, IDE, MongoDB atlas

Qualifications:

·       UG: B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, BCA in Any Specialization

·       PG: Any Postgraduate

The Technical Project Manager is responsible for managing projects to make sure the proposed plan adheres to the timeline, budget, and scope. Their duties include planning projects in detail, setting schedules for all stakeholders, and executing each step of the project for our proprietary product, with some of the World’s biggest brands across the BFSI domain. The role is cross-functional and requires the individual to own and push through projects that touch upon business, operations, technology, marketing, and client experience. 

• 5-7 years of experience in technical project management.

• Professional Project Management Certification from accredited intuition is mandatory.

• Proven experience overseeing all elements of the project/product lifecycle.

• Working knowledge of Agile and Waterfall methodologies.

• Prior experience in Fintech, Blockchain, and/or BFSI domain will be an added advantage.

• Demonstrated understanding of Project Management processes, strategies, and methods.

• Strong sense of personal accountability regarding decision-making and supervising department team.

• Collaborate with cross-functional teams and stakeholders to define project requirements and scope.