- Working with a team of thinkers and doers to bring a mix of marketing expertise and business understanding and creativity.
- Developing marketing campaigns that help achieve the business objectives and increase ROI of the brand.
- Outlining target audience segments, key geographies, funnel planning and product positioning.
- Establishing social media marketing goals and associated budget allocation for each channel (taking into account CPM, CPE, CPL, ROAS), laddering up to a cohesive paid social marketing strategy.
- Presenting, or overseeing presentation of final concepts, and obtaining approvals from the leadership team
- Tracking social media data to make analysis.
- Researching competition, investigating benchmarks and providing suggestions for improvement of campaigns.
- Collaborating with the design, paid media ads and sales departments.
- Overseeing 3rd party partners and platforms that assist in driving valuable scale for our business.
- Leading the team and training them on the latest social media trends and best practices.
What you need to have:
- MBA in Marketing or in relevant stream from good college (Tier 1 not required)
- Possessing a natural eye for good design
- Result-driven social marketing experience and a strong creative + analytical background.
- Ability to execute dynamic campaign ideas that connect with the target audience.
- 3+ years of full-time experience in digital marketing/ social media marketing role
- In-depth knowledge of Social Media platforms, Facebook Ads, Microsoft Office and other industry standard advertising and optimization platforms.
- Deep understanding of ad formats, audience segmentation, remarketing audiences and growing trends in social media.
- Exceptional organizational, budgetary and time management skills
- Strong analytical skills with ability to identify trends and provide action oriented insights.
- Excellent interpersonal, verbal and written communication skills.
- Ability to collaborate and work cross-functional teams.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
REVIEW CRITERIA:
MANDATORY:
- Strong Technical Support Leader profile
- Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
- 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
- Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
- Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
- Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
- Effectively coordinate with architects and engineering heads
- Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
- Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
- Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
PREFERRED:
- Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
.NET
Angular (2+)Technical Skills
- Strong experience with C#, .NET Core / .NET Framework
- Minimum 3+ years hands-on experience with Angular (8+)
- Proficiency in JavaScript, TypeScript
- Experience developing REST APIs
- Knowledge of Entity Framework Core
- Experience with SQL-based databases
- Good understanding of OOP, SOLID principles, design patterns
- Experience in unit testing (xUnit, NUnit, Jasmine, Karma)
Nice-to-Have Skills
- Experience with Azure/AWS cloud services
- Familiarity with Docker and containerization
- Understanding of microservices and API gateway patterns
- Knowledge of messaging queues (RabbitMQ, Kafka)
Klimb.io was founded by an ISB Alumni who has been solving hiring problems since 2012 and has worked with Naukri.com, Shaadi.com, and Expedia.com etc. Our foundation is based on his extensive experience and domain knowledge in Technology, Software Product Management & Recruiting.
We are seeking a detail-oriented and proactive Accounts Executive responsible for managing day-to-day accounting operations, statutory compliance, payroll, financial reporting, and administrative coordination. The ideal candidate with solid understanding of GST, TDS, and financial reporting, along with the ability to streamline administrative processes and ensure timely execution of recurring and annual financial obligations.
Role – Staff Engineer, Software Engineering
Experience – 7-10 Years
Location – Gurugram
Notice - Max up to 30 days
JOB DESCRIPTION:
Technical Responsibilities:
• Conduct or design prototyping and bench testing
• Conduct problem solving, identify potential solutions, and evaluate them against component and sub-system requirements
• Conduct research and studies to support product design
• Translate design inputs to engineering specifications and produce component and sub-system level designs
• Code development time/resource estimation to support projects
• Design new components applying various design concepts
• Generate and review the necessary documents with project teams (requirements, design, architecture, bugs, test)
Business Responsibilities:
• Demonstrate advanced understanding of customer needs and design inputs
• Demonstrate proficiency with product’s intended use and clinical procedures
• Learn how the financial models are constructed
Med Device Compliance:
• Follow fundamental industry standards, design requirements and test strategies which apply to regulatory requirements
• Independently create or refine engineering documentation, such as the Design History file
• Follow R&D procedure like design controls and risk management, per the Quality Management System
Minimum Qualifications (Required):
• Bachelor's degree in Software Engineering/ Computer Science or related discipline & 7+ years of work experience
Mandatory Skills:
Technical Skills:
- Highly skilled in C++, OOP, Object-Oriented Design and Analysis, Multithreading (POSIX), and TCP/IP communication.
- Knowledge of application programming with embedded systems, including communication over SPI, I2C, CAN, and FPGA (highly desirable).
- Expert-level knowledge of algorithms and data structures.
- Exposure to Qt Creator IDE is desirable.
- Proficient in programming and designing new components using various design concepts and patterns.
Design and Development Skills:
• Experience with integrated development environments (IDE) for projects
• Experience with software tools for static/dynamic analysis, memory management, code coverage and techniques for analyzing software
• Integration and deployment processes experience
Software Process Skills:
• Experience in creating estimates for code implementation time/resource for assigned tasks
• Experience in Software Development Life Cycle processes, Agile mode of implementation.
. Experience with CI/CD and DevOps systems using tools like gitla
• Experience using Application Lifecycle Management /Traceability tools
• Experience with regulatory and compliance standards applied to the SDLC (Software Development Life Cycle)
1.promote our products and services to public.
2.Collect and analyze market information.
3.Operate online community.
React.js
Javascript
Redux/Flux- Develop Websites in React JS
- Use the best architecture suited for the project
- Familiar with state management
- Integrate API & SDKs
- Covert design to code
- Knowledge of typescript is a plus
- Write clean, structured code
- Should have good experience in Redux / Next
- Business development with new customers and maintaining existing relationships with allocated customers.
- Meeting customers and presenting capabilities to develop business and follow-up on open issues & RFQ generation
- Understanding and interpreting customer requirements. Developing solutions with Engineering & production team to customers
- Quote making – Working with Engineering & SCM to get costing and calculate quote to customers based on set guidelines and keeping Winnability is key requirement
- Negotiating for finalization of Purchase order and contract terms
- Coordinate with Inside sales (customer support) after-sales support services to customers
- Timely payment collections.
- Key account management for large accounts
- Analyzing costs and sales and preparing reports.
- Maintain customer database with contact details of various stake holders at customer place
- Creating opportunities from customers for custom made solutions & custom made products
- Products and projects mapping for the customers
- Creating competition information
Qualification:
Any degree
Experience Required: -
4 year experience required
Business Location: -
No 19/3, Srinivasa Indusrial Area Konanakunte Post, Kanakapura Main Road. Bangalore- 560062
Salary: ₹6,00,000 -8,00,000 ₹ per year
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Provident Fund
About the job
As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.
Responsibilities
- Develop and implement a cohesive marketing plan for player retention through various platforms.
- Create aggressive monthly and quarterly retention plans and ensure we meet them.
- Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
- Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
- Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention.
- Prepare regular reports and presentations on marketing metrics.
- Conduct market analysis to identify challenges and opportunities for growth.
- Provide guidance and ideas to organize effective marketing events.
- Conduct thorough competitive analysis to stay informed and ahead of the competition.
Requirements
Qualifications
- Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
- Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
- Advanced Excel skills, and knowledge of SQL and tableau is preferable.
- Ability to creatively solve business problems through strategic and innovative approaches.
- Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
- Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
- Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
- Ideally, should have gaming or e-commerce industry experience.
About BLITZPOKER
BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.
In India, majority- owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Customer Service Representative, you will be responsible for communicating with customers through various channels (email/chat/phone/social media reviews).
What you will do:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Actively listening to, promptly acknowledging and resolving customer inquiries and complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Keeping yourself updated on company products to effectively manage customer queries
Desired Candidate Profile
What you need to have:- Graduates/ MBA or equivalent
- 6 months to 3.5yrs of experience working in customer support roles
- Excellent verbal & written communication skills
- Willing to take ownership and grow
- Empathetic, organized, problem solver
- Active listener with the ability to stay calm when customer is stressed
- Open to work in shifts (rotational day and night shifts)
React Native
Swift
Objective C
iOS App Development
Android DevelopmentBenefits
We pay top salaries with lucrative esops options.
Opportunity to work and learn with very mature, helpful and highly motivated techies.
Our environment is vibrant and full of energy. We are looking for like-minded people who love to “code” and have passion in building great software.
Flexible timings.
Quarterly parties
Rewards and Recognitions
Unlimited Leaves
Flexibility to work remotely
Flexibility to work from Gurgaon or Bangalore Office
Half yearly review cycle
React Native Lead. We want you to have a chat with the candidates whether they are good on these points and do they have the experience as per mentioned in JD. It will be beneficial for us to filter out profiles for RN Lead.
Job Description / what you'll be doing
- Leading the team to build cutting edge React Native applications.
- Architects build and maintain excellent applications with clean code.
- Implement pixel-perfect UI's that match designs. Knowledge of scalable sizing of UI is a must.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Integrate third-party APIs.
- Write unit and integration test cases.
- Release applications to IOS and Google Play stores.
- Must understand iOS and Android native code which can be used to write bridges.
- Can work in pod structure.
- Must be comfortable in the SCRUM process. Complete two-week sprints and participate in sprint retrospectives and daily standups.
- Assist with building estimates and pipeline for tasks rollout.
- Good communication and people skillset.
- Work with modern tools including Jira, Slack, GitHub, Firebase, GTM, Google play console, AppStore Connect, etc.
- Be part of a community of developers who share knowledge and help each other as problems arise.
- Ability to work through new and difficult issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of applications.
- Must be familiar with profiling and performance monitoring of the application.
- Ability to achieve stretch goals in a highly innovative and fast-paced environment
Requirements
- 6+ years of professional experience working with Mobile application development and 2-4+ years of experience with React Native development.
- Experience working with Swift / ObjectiveC, Java / Kotlin required.
- Should have a crystal understanding of App architecture and how to React interacts with the native layers for iOS and Android respectively
- Excellent JavaScript Developer has a deep understanding of scope and closures, ES6, Object prototypes, Async, Hooks, Functional components, and Performance
- Excellent Code reviewer and champion at writing unit test cases
- Should be able to evaluate alternative multiple system designs and solutions and make data-backed decisions in his/her approach
- Meaningful experience working on large, complex systems.
- Ability to take over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process. extreme ownership
- An understanding of best practices and a commitment to following them.
- A positive mindset and can-do attitude.
- Forensic attention to detail.
- Mentoring, onboarding, and interviewing the candidate
- Experience mentoring junior software engineers to improve their skills and make them more effective product software engineers
- Experience influencing software engineers- best practices within your team
- Passion to design and develop intuitive user interface
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills
- You work well within a team environment and enjoy working in the office with your colleagues.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon