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Tomcat Jobs in Mumbai

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Application Support Engineer

Founded 2009
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Location icon
Mumbai
Experience icon
3 - 6 years
Experience icon
4 - 10 lacs/annum

About Seclore International hacking and state sponsored espionage are on the rise - and so are the technologies guarding the data. Are you in the game? Seclore is an Information Security product company which has emerged as a global leader in the Data Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every kind of confidential information. Thousands of enterprises across 29 countries - including governments - can vouch for our technology. Seclore’s patent pending, award winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. It's not for the weak-hearted or run-of-the-mill developers. Innovation is in our blood. From our early days within IIT Bombay to a globally recognized name in the field, this is one thing that has always taken us to new horizons. Information Security is a fast-evolving field - testing the limitations of today's technologies. It is the need of the hour for every enterprise - from Fortune 500 companies to military organizations. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats. Awards & Recognition: - 1) Seclore has been selected as a winner in four categories of Info Security PG’s Global Excellence Awards. We’re pleased to see Seclore has moved up in its medaling position: • Security Products and Solutions for Enterprise (Medium) – Gold (Last year we received bronze) • Security Products and Solutions for Manufacturing – Gold • Security Products and Solutions for Finance and Banking – Silver (Last year we received bronze) • New Products and Services (100 - 499 Employees) – Bronze 2) Won the CIO Choice Awards 2018 for the Best Data Protection Solution Enterprise IT World Online http://www.enterpriseitworld.com/index.php/seclores-enterprise-rights-management-solution-wins-cio-choice-2018-award/ 3) 17th & 18th Of Jan 2018 - 8th India Digital Awards which is organized by IAMAI (Internet and Mobile Association of India) honoured Seclore with IAMAI Awards in 2 categories: • Best Cyber Security Product /Service • India CS Company with Global Excellence 4) Awarded the ‘Best Enterprise Digital Rights Management’ Solution in the prestigious VARINDIA Channel Leadership Survey 2017 https://www.varindia.com/news/startup-ecosystems-in-india-seclore-technology-limited 5) Seclore bags three awards at World HRD Congress’ Asia’s Best Employer Awards 2017, wins big as Asia’s DREAM COMPANY TO WORK FOR https://bit.ly/2CAwvSb Job Description:- Act as point-of-contact for enterprise customers of Seclore. Handle real-time voice-calls and chats with technical queries .Handle email queries and respond in a timely-manner .Be able to achieve understanding of Seclore products and gain expertise. Attempt to provide resolutions on the first interaction with customers. Handle multiple cases at the same time with varying degrees of severity .Work in a team with assorted expertise Update customers on progress of their cases on a regular-basis and adhere to SLA. Perform root cause assessment and debug all issues on server domain, and availability of applications. Provide support and identify all issues and prepare appropriate documentation all issues and solutions. Multitasks and works well in a fast-paced environment. TECHNICAL SKILLS: Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email. Troubleshooting -- Diagnosing malfunctions in the operation of software. Repair -- Correcting application software malfunctions Strong knowledge in OS (Server OS, XP Professional, Linux) Knowledge of computer security procedures and protocol. Experience working with either three or more of these Good knowledge in Windows operating systems Good understanding Microsoft Office applications, Microsoft Windows OS (Client & Server). MAC OS, Mobile devices. AD/LDAP related issues. Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and other IT landscape. Experience on AD, log analysis ,file and security structure of Windows Knowledge on Linux/MAC . The candidate should have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP, J2EE web servers like Tomcat. Requirements 3-6 years experience in a Technical Support role, preferably applications support Managing Customers from regions such as NA, ME or APAC Exposed to working shifts in nights Handled external clients on phone queues Current job includes exposure to CRM tools Exposure to severity based models would be preferable Exposure to Enterprise/Corporate customers preferable Strong customer-focus and problem-solving attitude Ability to communicate technical information to non-technical personnel. Keen sense of ownership of technical issues of Seclores enterprise customers Ability to generate progress reports on cases owned Good communication skill and learning attitude. Ready to work on 24/7 support center. Be a team player with ability to stretch (time-wise) when required Willing to work in high-pressure environment Skills in planning, organizing, and adapting within a multi-tasking environment. Willing to work in night shifts REQUIREMENTS.

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