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Job Title: Senior HR Manager and Office Manager

Location: Hyderabad, India – On-site / In-Person Role

Other Office Location: Mumbai

Role Overview:

We are looking for an experienced and resourceful Senior HR Manager and Office Manager to lead and manage human resources and administrative operations for our India offices, primarily based in Hyderabad, with additional oversight of our Mumbai location. This in-person role reports directly to the Global HR Director based at our U.S. Headquarters. The ideal candidate must possess a thorough understanding of Indian labor laws, strong HR leadership capabilities, and excellent communication skills to align local HR practices with

global business goals.

Key Responsibilities:

Recruitment & Talent Acquisition:

• Manage end-to-end recruitment for India operations – sourcing, interviewing, offer management, and onboarding.

• Partner with global and local hiring managers to identify role requirements and implement effective hiring strategies.

• Maintain relationships with recruitment agencies, job portals, and university placement cells for campus hiring.

Onboarding & Induction:

• Oversee employee onboarding and orientation programs to ensure a smooth transition for new hires.

• Ensure timely documentation, background verification, and induction training.

Performance Management:

• Lead annual and mid-year performance appraisal cycles using global tools and frameworks.

• Support managers in goal setting, feedback delivery, and performance improvement planning.

• Align performance KPIs with organizational objectives and compensation planning.

Payroll & Benefits Administration:

• Coordinate with finance/payroll vendors to ensure timely and accurate payroll processing.

• Handle payroll inputs: attendance, leaves, variable pay, reimbursements, and tax declarations.

• Administer employee benefits including health insurance, leave encashment, and statutory bonuses.

Employee Engagement & Retention:

• Design and execute employee engagement activities aligned with company culture and values.

• Conduct regular one-on-ones, feedback sessions, and stay interviews.

• Drive internal communications and employee recognition initiatives.

Compliance & Statutory Adherence:

• Ensure compliance with all central and state labour laws relevant to Telangana and Maharashtra:

• Provident Fund (PF), Employee State Insurance (ESI), Gratuity, Professional Tax, LWF

• Shops & Establishments Act, Maternity Benefit Act, POSH Act

• Prepare and submit all statutory reports and returns.

• Conduct HR audits and support internal or external compliance inspections.

HR Policies & Documentation:

• Maintain and update employee handbooks, HR policies, and standard operating procedures.

• Draft and manage employment contracts, NDAs, warning letters, and termination notices.

• Implement global policies locally and adapt them for Indian regulations where needed.

Training & Development:

• Identify training needs and coordinate technical, soft skills, and compliance training sessions.

• Liaise with internal departments and external trainers to execute learning programs.

Grievance Handling & Discipline:

• Act as the first point of contact for all employee queries and grievances.

• Manage employee relations issues, including investigations and disciplinary actions, in a fair and compliant manner.

• Ensure POSH committee functioning and timely resolution of complaints.

HR Reporting & Global Collaboration:

• Maintain HRIS and prepare regular reports and dashboards for India operations.

• Submit monthly/quarterly updates to the Global HR Director.

• Collaborate with global HR team to roll out global initiatives like DEI, policy updates, and engagement surveys.

Office Administration Responsibilities (Hyderabad & Mumbai):

• Oversee daily office management in Hyderabad, and coordinate with admin staff or vendors in Mumbai.

• Manage facility operations, security, pantry, and housekeeping.

• Monitor office supplies, procurement, and asset management.

• Ensure adherence to health, hygiene, and workplace safety standards.

• Coordinate logistics for internal meetings, external visitors, and company events.

Key Qualifications:

• Education: Bachelor's degree in Human Resources / Business Administration; MBA/PGDM in HR preferred.

• Experience: 7–10 years of HR experience in India, with at least 2 years in a senior HR or business partner role. Prior experience working with global teams is a strong advantage. Experience in handling both HR and office administration is preferred.

• Language: Fluency in English and Hindi is required. Telugu proficiency is a plus.

• Technical Skills: Proficiency in HRMS (e.g., Zoho People, Keka, GreytHR), payroll tools, MS Office, and global collaboration platforms (Google Workspace, Zoom, Slack, etc.).

Ideal Candidate Traits:

• Strong interpersonal and leadership skills.

• Hands-on, proactive, and able to work independently with global teams.

• Excellent knowledge of Indian labour law and HR best practices.

• Detail-oriented and process-driven with strong documentation skills.

• Open to occasional travel to the Mumbai office or other domestic sites.

Job Title: Junior BIM Architect (REVIT Modeling)

Job Summary:

Company is seeking a talented and motivated Junior BIM Architect with 2 to 3 years of experience in REVIT modeling to join our architectural team. The ideal candidate will have a passion for BIM (Building Information Modeling) and a strong understanding of REVIT software. This role will primarily focus modelling / drafting in REVIT to support our projects and ensure accuracy and efficiency in the BIM process.

Responsibilities:

• REVIT Families creation and Modelling: Create, modify, and maintain REVIT families to be used in architectural projects, including furniture, fixtures, equipment, and building components. Draft the furniture layouts, finish plans, elevations and details of Hospitality projects in U.S.

• Collaboration: Work closely with architects, designers, and other team members to understand project requirements and translate them into accurate REVIT families.

• Quality Control: Ensure that REVIT families meet industry standards, project-specific needs, and BIM best practices.

• Documentation: Maintain organized records of REVIT families and their associated parameters for easy access and retrieval.

• BIM Standards: Adhere to and help develop company-specific BIM standards and guidelines for family creation and management.

• BIM Integration: Assist in integrating REVIT families into project models, coordinating with other team members to ensure seamless BIM workflows.

• Model Review: Participate in model reviews to identify and resolve any issues related to REVIT families, ensuring model accuracy and consistency.

• Stay Updated: Keep up-to-date with industry trends and advancements in BIM technology, especially as it pertains to REVIT.

Qualifications:

• Bachelor's degree in Architecture, Engineering, or a related field.

• 2 to 3 years of experience in architectural practice with a strong focus on BIM and REVIT family creation , modelling and drafting.

• Proficiency in Autodesk REVIT software and demonstrated expertise in creating and managing REVIT families.

• Strong understanding of BIM principles and workflows.

• Knowledge of BIM standards and best practices.

• Detail-oriented with excellent organizational skills.

• Good communication and collaboration skills.

• Ability to work independently and as part of a team.

• Willingness to learn and adapt to evolving BIM technologies and processes.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

·       Strong understanding of Kafka concepts, including topics, partitions, consumers, producers, and security.

·       Experience with testing Kafka Connect, Kafka Streams, and other Kafka ecosystem components.

·       API Testing Experience

·       X-RAY and Test Automation Experience

·       Expertise with Postman/SOAP

·       Agile/JIRA/Confluence

·       Strong familiarity such as XML, JSON, CSV, Avro, etc.

·       Strong hands-on SQL, Mongo.

·       Continuous integration and automated testing.

·       Working knowledge and experience of Git.

Good-to-Have

·       Troubleshoot Kafka related issues, Strong in Kafka client configuration and troubleshooting

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Responsibility of / Expectations from the Role

1

Engage with the customer to understand the requirements, provide technical solutions, provide value added suggestions

2

Help build and manage the team of Kafka and Java developers in the near future.

Looking for a seasoned technology leader to head the tech division of our software services company. This is the senior-most technology role, responsible for delivery excellence, architecture, and team leadership across multiple client projects.

Key Responsibility Areas:

• Design, build and deliver enterprise level mobile applications
• Write code with standards and conventions and follow best practices
• Encourage and lead innovation and solid lifecycle processes
• Collaborate with team on work definition, estimation and prioritization
• Lead and grow as a professional software engineer.
• Full ownership of product deliveries and mentoring junior team members.
• Strong client interactions to provide excellent Quality of Service.
• Owning the code base and making sure all code is reviewed and is of very high quality.
• Write and modify coding conventions and standards documents for all development

Required Skills:

• 2-4 years experience in developing Android applications using Java and Kotlin

Technologies/Frameworks – 

• Java, Kotlin
• Maven, Git, Bitbucket
• Knowledge Data Structures
• SQLite, Room Database 

• Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.
• Must have a very strong knowledge of integrating various system and APIs (both REST and SOAP)
• Good to have: Experience of Payment Gateway Integration, Third Party SDK integrations
• Domain Preference
• FinTech, Banking, IoT

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

• Coordination and completion of projects on time within budget and scope. 
• Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project. 
• Prepare reports for clients and internal stakeholders regarding the status of the project. 
• Work on the estimations for a given project. 
• Identify the risks and provide a mitigation plan in a timely manner. 
• Generation of reports, invoices, and billing. 
• People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
  
  

• Overall 8-12 years of experience and at least 4 years of project delivery management experience. 
• Should have worked on SaaS products and have experience in handling a team (at least 10-15). 
• Sound knowledge of SDLC, and quality process with respect to delivery management.
• Experience in Mobile application development and programming knowledge is a plus.
• Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels

Technical Solutions Specialist, App

• Understanding of products’ integration flows from a technical and sales perspective
• Work with the internal stakeholders in Criteo to understand client business objectives
• Providing feedback to our internal and/or client’s engineering team
• Be responsible and have ownership for the designed end to end solution’s projects
• Work in a fast-paced innovative environment and be cool under pressure
• Thrive when confronted with complex problems that require innovative solutions
• Act as a Subject matter expert on App related queries
• Leverages technical knowledge of products to meet customer needs
• Participate with the wider global team to improve and develop new tools and processes.
• Play a leading role in the testing and deployment phases of new products and customized solutions for our app business.
• Proactive development of tools and solutions that will have an impact on our campaign performance or set up to support the growth of our South APAC team
• Provide guidance to other team members on areas of expertise
• Identify bugs, report them, and work close to our internal teams for resolution

Who You Are

• Engineering background with a computer science-related degree
• Fluent in spoken & written English
• Experience with ad technology is a strong advantage, though not mandatory
• Experience in developing or reviewing/debugging code for mobile apps, ideally on both iOS and Android
• Experience with development and/or debugging MMP partner SDK's like AppsFlyer, Branch etc. will be a big plus
• Other web programming languages is a plus (JavaScript, HTML, …)
• Strong interpersonal and communication skills across all levels of interlocutors
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated with a “can do” way of working
• Problem-solving and a positive attitude in a fast-paced environment
• Autonomous personality and interested in taking initiatives and leading on projects
• Team spirit oriented, sharing best practices, and open to train other team members
• Attention to detail to act as a consultant and be reactive in front of any potential situations
• Passion for new media, internet trends, and continual learning