senior penetration tester

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Prospecting and Lead Generation US market - SaaS products

Farming, Cold reachout, existing relationships, partnerships

Product demo, proposal drafting, negotiation, contracts 

CRM (ZOHO) mgmnt

Exceed monthly, quarterly, annual targets

Job Description

About:

Market network for digital creators. The platform provides a marketplace for YouTubers, twitch streamers, Instagrammers. It provides tools to creators to build their brand, business, and unlock new revenue streams while growing existing revenue streams.

Creators today find themselves at the mercy of social media platforms to get their content out in front of their fans. Its is a seed funded startup building a platform to encourage more creators to take full control of their growth, become self-sufficient, and not get exploited.Softwares have streamlined other industries to great benefit in the last 25 years. We think it’s inevitable that it will also happen in our ecosystem. In the last decade, we saw Shopify do that for e-commerce entrepreneurs and AngelList empower tech entrepreneurs. We want to do the same for media entrepreneurs. How do we plan on doing this? By helping creators globally to engage deeply with their fans and communities; monetize much earlier into their journeys of being successful independent businesses and empower them to effectively manage their business. The founding team of CreatorStack is a diverse mixture of seasoned technology entrepreneurs, musicians, content creators, and artists. We love solving problems. And we love solving them as a team. If you believe that chasing your creativity should be financially rewarding, then come join us.

Roles & Responsibilities:

• Work on a disruptive product that’s still in its early stages
• Be responsible for the development and maintenance of the CreatorStack mobile app aimed at iOS and Android
• Translate designs and wireframes into high-quality code
• Ensure the best possible performance, quality, and responsiveness of the CreatorStack app
• Mentor other engineers, define our technical culture and help to build a fast-growing team.

Must Have:

• Have experience in product development, architecture, and design for a 2 to 5 years
• Are proficient in Flutter language
• Have the ability to learn and look for ways to improve yourself and the processes around you
• Have strong knowledge of iOS and Android frameworks and the ability to deal with different screen sizes
• Are proficient with RESTful api's to connect mobile applications to back-end services
• Experience with storage, threading, and performance tuning
• The ability to mentor and support other team members by doing code reviews and applying your experience in process and technical leadership
• Experience working with agile team environments and if you are a self-starter, conscientious member of the team
• Good knowledge in pixel-perfect implementation of designs

Nice to have:

• If you have worked in a fast product-driven culture and have the ability to build an experience that solves users' problems - we like to work with team members who have a solid hold on product and design thinking
• If you have led teams in your past experiences
• If you also have experience in working with languages like React and Swift

Benefits :

• It is a market network platform for internet native digital content creators turns their passion into a profitable venture. Our products help them accelerate growth and increase direct monetization for creators around the globe

Desired Candidate Profile

• BSc degree in Marketing or relevant field
• Proven work experience as a Social Media Manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills    

• Hands-on embedded C skills (mandatory)
• Experience with any microcontrollers MCU (mandatory) – Renesas/ Infineon/ Cypress/ ST-Micro /TI / Microchip
• Experience with any of peripherals & communication protocols usage in application development (mandatory) – UART, I2C, SPI, I2S, CAN, USB, ADC, DAC, EEPROM, Flash memory
• Experience with any RTOS – FreeRTOS, Azure RTOS, ThreadX
• Experience with any networking &  connectivity modules (preferred & added advantage) – Ethernet, WiFi, BLE, MQTT, COAP

Skills Required (Mandatory):

• Automation Testing- using Selenium Java

Roles and Responsibilities:

Experienced with automation tools -Selenium or Appium

Defect management tools (ie: JIRA) Scripting knowledge with Java Programming language 

Understanding of current technologies, Software Test Life Cycle (STLC), Agile and Iterative Development methodologies.

Identify and communicate test plan / cases to automate based on automation framework and approach Defect management tools (ie: JIRA).

Good to Have:

Jmeter, Saucelabs, Testfairy, Postman, Charles proxy, Logcat, etc.

Agile methodology.

Biomedical Engineer / Clinical Engineer (0-1 yrs)

Job Description

We are looking for candidates with following key requirements

*Quickly understands the technical details for surgical machine.

*Should help the surgeon during surgery with proper handling of the computer assisted surgery machine

*Good communication skills

*Good anatomical knowledge

*CT MR basics should be clear

*Willing to go extra mile

* Open to travel across India/ Abroad.

* Should be open to travel overnight journeys.

*Training in Bangalore and relocation can be anywhere in India

Keyskills
Communication Skills, Application Specialist, Image Guided Surgery

Company Profile
Happy Reliable Surgeries Pvt Ltd(HRS Navigation) started in 2015.

It is India's first and only company to develop high tech surgical navigation system.

Area of Focus: computer assisted surgeries and robotic surgeries(in coming future).

Our R&D center based at Bangalore.

We are aggressively expanding our computer assisted surgery business and further developing the teams of talented professionals. You can be part of this growth while sharing in the excitement and rewards. We are actively seeking out the best and brightest to join our team. If you want to make a difference and join a team that is changing the way surgeries are being done currently then we want to hear from you!

Full Stack Developers (PHP with YII framework) Location Ameerpet Hyderabad

  Write high quality, structured application/interface code and documentation in YII framework

Design, develop, and maintain PHP based internal and external applications.

Work side by side with the end user/internal customer to develop, debug, and test application software for accuracy, integrity, interoperability and completeness to achieve desired results.

Requirement:

 Hands on experience with PHP , Jquery, Ajax , Front End Frameworks (Bootstrap & Materialize)

       Minimum 6 years of experience.

 Salary offered: -

10,00,000 to 14,00,000 per annum