senior penetration tester

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.

Function : Sr. DB Developer

Location : India/Gurgaon/Tamilnadu

>> THE INDIVIDUAL

• Have a strong background in data platform creation and management.
• Possess in-depth knowledge of Data Management, Data Modelling, Ingestion  - Able to develop data models and ingestion frameworks based on client requirements and advise on system optimization.
• Hands-on experience in SQL database (PostgreSQL) and No-SQL database (MongoDB) 
• Hands-on experience in performance tuning of DB
• Good to have knowledge of database setup in cluster node
• Should be well versed with data security aspects and data governance framework
• Hands-on experience in Spark, Airflow, ELK.
• Good to have knowledge on any data cleansing tool like apache Griffin
• Preferably getting involved during project implementation so have a background on business knowledge and technical requirement as well.
• Strong analytical and problem-solving skills. Have exposure to data analytics skills and knowledge of advanced data analytical tools will be an advantage.
• Strong written and verbal communication skills (presentation skills).
• Certifications in the above technologies is preferred.

>> Qualification

1. Tech /B.E. / MCA /M. Tech from a reputed institute.

Experience of Data Management, Data Modelling, Ingestion for more than 4 years. Total experience of 8-10 Years

We are looking for a Senior Software Engineer in (React JS) with 5+ years of experience in React JS or other JS frameworks. You will be working with a team of problem solvers working collaboratively to build custom solutions for Appointy’s enterprise clients. If you are excited to learn new things and thrive in a team based culture, and if you are looking for hyper growth in your career then Appointy could be a place for you! 

Appointy is a platform software company with offices in India, Singapore and US. Our low code platform, SaaStack, is being used globally by multiple fortune 500 companies. In the last 4 years the company has shown 300% growth in terms of employee growth and strength. Our engineering team, with an average age of 27 years, work on a remote first hybrid work model.  With quarterly meetups, annual international offsites, state-of-the-art offices and facilities we ensure you have the best experience of working at a hyper growth startup.  

• Work with the team to break user stories into tasks and delegare them to the team members.
• Write code that meets standard and delivery guidelines.
• Mentor other engineers on the team to develop high-quality software (including the use of static analysis tools, Testing frameworks and code reviews)
• Analyze solutions and help implement engineering best practices.
• Work with Project Managers for timely delivery and forecast.
• Lead and mentor junior engineers on technical issues. Perform blameless RCAs when issues occur and take ownership to resolve issues.
• Work closely with backend engineers, DevOps, and QA teams for seamless delivery.

• Strong experience with front-end technologies including ReactJS, Storybook, Typescript and gRPC, RESTful APIs, JestJS etc
• Ability to write efficient, secure, well-documented, and clean code
• Proven ability to work with multiple teams, multitasking and prioritizing.
• Experience with Git, JIRA and Agile working methodology 

• Competitive compensation
• A chance to work and contribute to  SaaStack, Appointy’s low code platform which is soon to be open-source.
• Endless career opportunities and multiple paths for career development
• Paid parental and maternity leave
• Hospitalization, health, and life insurance, and accident coverage
• Flexible hours
• Remote working flexibility
• Transparency and visibility throughout a fast-paced, successful growth organization

• Complete experience in the Spring Framework
• proficient knowledge of SQL and NoSQL must
• Hands-on experience in designing and developing applications using Java EE platforms
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Contributing in all phases of the development lifecycle
• Writing well designed, testable, efficient code
• Excellent Communication Skills
• Willingness to own a responsibility
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Good to have worked on end to end in projects

• Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
• Revenue generations through Cross Selling products & Interest Collection.
• Maintain good relationships with clients so that the business can

maximize the value of those relationships.

• Customer Relationship and Follow-up.
• Maintenance of important registers and daily reports.
• Cash Management and accounting.
• CASA management (Current Account /Savings account )
• Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.