11+ Tier 2 Jobs in India
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- Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
- Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
- Updating firmware and patch on phones and MG's
- Server restarts that require deeper analysis of logs and further troubleshooting,
- IP Phone registration issues due to network/firmware issues
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- Installs the software/firmware/patches/Service packs on the server
- Configures the system as per customer requirement and established project SOW
- Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
- Troubleshooting SIP Server and Session Border Controller
- Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
- Troubleshooting Media processor errors resulting in poor voice quality
- Excellent Written and Spoken Communication Skills
- Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
- Comfortable to work in US shifts
- Strong technical skills/domain expertise
EXCITED ABOUT YOUR TASKS?
- Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
- Act as the single point of contact for client communication related to service delivery performance and improvements.
- Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
- Drive continual service improvement initiatives and process optimizations.
- Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
- Ensure smooth onboarding and transition of new projects and services.
- Conduct regular service reviews with internal stakeholders and clients.
- Handle escalations effectively and ensure timely resolution.
- Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
- Prepare and present reports on service performance, risk mitigation, and improvements.
WHAT WILL YOU NEED TO SUCCEED?
- MBA in Marketing/management or a related field.
- Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
- Excellent problem-solving, stakeholder management, and communication skills.
- Experience managing service teams and delivering services across various technologies or domains.
- Ability to manage multiple projects and clients simultaneously.
- Proven track record of improving client satisfaction and operational efficiency.
- Familiarity with CRM tools and customer success platforms is a plus.
- Ability to think critically and address client concerns efficiently.
Hiring: Senior Executive – Purchase (Cosmetics Industry)
📍 Location: Panchkula
🕒 Experience: 3–4 Years
We're looking for a Senior Executive – Purchase to join our dynamic team in Panchkula.
🔍 Key Responsibilities
- Source and procure high-quality raw materials for cosmetic, skincare, and haircare products
- Build and maintain strong relationships with suppliers and vendors
- Negotiate pricing, contracts, and delivery timelines
- Monitor inventory levels and ensure timely replenishment
- Collaborate with R&D and production teams to align purchasing with product development
- Maintain accurate records and reports using Excel
✅ Requirements
- 3–4 years of core experience in purchasing within the cosmetic/skincare/haircare industry
- Excellent knowledge of raw materials used in personal care products
- Strong negotiation and vendor management skills
- Proficiency in Microsoft Excel
- Effective communication and interpersonal skills
We are looking to employ a driven and experienced area sales manager to increase sales within an assigned geographical area and guide a team of field sales representatives. The area sales manager's responsibilities include delivering presentations to potential and existing customers, evaluating the performance of the sales team, and preparing concise sales reports
Primary Responsibilities
- Develop and execute comprehensive digital marketing strategies to drive brand awareness, lead generation, and customer acquisition.
- Manage and optimize digital marketing channels such as search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, social media marketing, and content marketing.
- Analyze and interpret digital marketing metrics and performance data to identify trends, insights, and areas for improvement.
- Plan, implement and measure experiments and conversion tests.
- Collaborate with cross-functional teams, including marketing, design, and development, to ensure cohesive and integrated digital marketing campaigns.
- Stay up-to-date with the latest digital marketing trends, tools, and best practices, and proactively implement innovative strategies to maximize results.
- Monitor and manage digital marketing budgets, ensuring optimal allocation and ROI.
- Oversee the development and maintenance of the company’s website and ensure it is optimized for user experience and search engine visibility.
- Evaluate and recommend digital marketing platforms, technologies, and vendors to enhance marketing efforts.
These responsibilities are critical in driving the organization’s digital marketing efforts and achieving strategic marketing goals.
Additional Responsibilities
In addition to the primary responsibilities, a digital marketing manager may also be responsible for:
- Managing and leading a team of digital marketing specialists, providing guidance, mentoring, and performance evaluation.
- Conducting market research and competitor analysis to identify opportunities and develop targeted marketing campaigns.
- Collaborating with sales teams to align marketing strategies with sales objectives and support lead nurturing and conversion.
- Overseeing the management and optimization of digital advertising campaigns, including budget allocation, ad copy creation, and performance monitoring.
These additional responsibilities may vary based on the organization’s needs and the digital marketing manager’s capabilities.
Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.
We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.
Position Summary-
This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.
Required experience
- 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
- Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
- Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
- Basic understanding of SQL
- Experience working with technologies like S3, Kubernetes experience preferred.
- Databricks/Hadoop/Kafka experience preferred but not required
management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
AsCollection - Supervisor, you will be responsible for ensuring timely collection of the location receivables and assist with other regions when needed
- Ensuring that collection staff is trained and knowledgeable
- Organizing and assigning work to collectors and performs daily audits to ensure accounts are worked properly / efficiently
- Encouraging, motivating, and developing staff to the maximum of their ability; leads by example.
- Counseling staff and conducts disciplinary reviews as appropriate
- Assisting the collection manager.
- Performing special projects.
- Complying with and enforcing all company policies and procedures
- Tracing customers whose contact details are not available & Negotiating with the customer regarding the payments to be made whenever required
What you need to have:
- Candidates with DRA cerificate will be preferred
- Problem Solving Complexity, ADD (Average Days Delinquencies) calculations, strong knowledge of business processes to resolve customer issues
- Strong interpersonal skills are needed to supervise, negotiate payments, settle disputes between customers/businesses and motivate the team
We are having an immediate requirement for a Python web developer.
You have:
- At least 2 years of experience developing web applications with Django/Flask/FastAPI
- Familiarity with Linux
- Experience in both SQL and NoSQL databases.
- Uses Docker and CI/CD
- Writes tests
- Experienced in application deployments and scaling them on AWS or GCP
You are:
- Eager to work independently without being watched
- Easy going.
- Able to handle clients on your own
Location: Remote (in India)
We are looking for a JavaScript developer who is proficient with React.js . Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Requirements:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of EcmaScript.
- Experience with data structure libraries (e. g., Immutable.js ).
- Knowledge of isomorphic React is a plus.
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end build pipelines and tools.
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
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