11+ Tier 2 Jobs in India

• Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
• Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
• Updating firmware and patch on phones and MG's
• Server restarts that require deeper analysis of logs and further troubleshooting,
• IP Phone registration issues due to network/firmware issues
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• Installs the software/firmware/patches/Service packs on the server
• Configures the system as per customer requirement and established project SOW
• Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
• Troubleshooting SIP Server and Session Border Controller
• Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
• Troubleshooting Media processor errors resulting in poor voice quality

• Excellent Written and Spoken Communication Skills
• Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
• Comfortable to work in US shifts
• Strong technical skills/domain expertise

Job Description

We are seeking Senior Software Engineers who can architect and ship fullstack digital products at a high bar — using AI-assisted development tools to move faster without cutting corners. This role spans platform, product, and go-to-market — you'll own backend systems, shape frontend experiences, make infrastructure decisions, and set a higher engineering standard for the team around you. The ideal candidate has designed systems they can defend, shipped products at scale, and knows what it takes to get there.

Requirements

Product & Client Ownership Be the day-to-day technical owner on engagements — understand the client's business deeply, shape the product roadmap, and translate ambiguous problems into clear engineering direction. Show up to demos and reviews with the confidence to defend tradeoffs and flag risks early.

Architecture & Judgment Make architectural decisions that hold up at scale. AI can generate code — your job is to decide what gets built, how it fits together, and when to push back. Evaluate tradeoffs, review TRDs, and set the technical direction the rest of the team executes against.

Fullstack Execution Ship backend services, APIs, database schemas, and user-facing features end-to-end. Use AI-assisted tools (Cursor, Claude Code, Antigravity) to move at the speed of a small team without cutting corners on quality.

Platform & Reliability Own cloud infrastructure, CI/CD, and production systems. Define how the team monitors, debugs, and responds to incidents. If something breaks at 2am, you've already thought about it.

AI & Automation Drive AI adoption in products — LLM APIs, RAG pipelines, agentic workflows. Push for automation across client and internal workflows. Know what these tools are good at and, more importantly, where they fail.

Raising the Bar Be the judgment layer for junior engineers who are moving fast with AI tools. Review code for what matters — not style, but correctness, scalability, and whether the author actually understood what they shipped. Run knowledge-sharing sessions. Onboard people well.

Must Haves

3–5 years of professional engineering experience with production systems you've owned end-to-end.

Active user of AI IDEs (Cursor, Claude Code, Antigravity, or similar).

Demonstrated system design ability — you've made architectural decisions and can evaluate trade-offs.

Good exposure to cloud platforms and deployments.

Familiarity with observability and monitoring tools — you can track down issues and identify bottlenecks.

Deep backend proficiency: API design, databases, microservices, distributed systems, event-driven architecture, and message brokers.

Worked with at least two of REST, GraphQL, or gRPC in production.

Eye for design — you care about the experiences you build for users.

High rate of learning — you figure things out fast.

Nice to Have

Cloud architecture experience (AWS, GCP, Azure) with containerisation and orchestration.

Familiarity with AI/ML: prompt engineering, embeddings, agent frameworks (LangChain, CrewAI, LangGraph).

Experience with automation and workflow tools (n8n, Make, Zapier).

Benefits

Mentorship: Work next to some of the best engineers and designers — and be one for others.

Freedom: An environment where you get to practice your craft. No micromanagement.

Comprehensive healthcare: Healthcare for you and your family.

Growth: A tailor-made program to help you achieve your career goals.

A voice that is heard: We don't claim to know the best way of doing things. We like to listen to ideas from our team.

We are seeking a highly motivated and skilled Java + AWS Developer to join our backend development team. The ideal candidate will have solid experience in building scalable backend systems using Java and AWS services. You will work closely with cross-functional teams to design, develop, and maintain high-performance microservices and cloud-native applications.

Key Responsibilities:

• Develop, deploy, and maintain backend services and APIs using Java (preferably Java 8 or above) and Spring Boot
• Design and implement microservices architecture with a focus on scalability and reliability
• Leverage AWS services such as EC2, Lambda, S3, RDS, DynamoDB, API Gateway, SNS/SQS, and CloudWatch for cloud-native development
• Work with Relational and NoSQL databases (PostgreSQL, MySQL, DynamoDB)
• Implement CI/CD pipelines using tools like Jenkins, GitHub Actions, or AWS CodePipeline
• Write clean, efficient, and testable code following best practices
• Participate in code reviews, design discussions, and Agile ceremonies
• Monitor and troubleshoot applications in production using AWS CloudWatch or other logging tools
• Ensure secure, reliable, and efficient integration between services

Required Skills and Qualifications:

• 4–6 years of hands-on experience in Java development with strong knowledge of Spring Boot
• Solid understanding of RESTful APIs, Microservices, and API security
• Strong experience with AWS Cloud Services (EC2, S3, Lambda, RDS, CloudWatch, API Gateway, etc.)
• Familiarity with containerization (Docker) and orchestration tools (ECS, EKS, or Kubernetes)
• Proficient in working with SQL and NoSQL databases
• Good understanding of event-driven architecture and messaging systems (e.g., SNS, SQS, Kafka)
• Experience with version control systems like Git
• Exposure to CI/CD and DevOps practices is a plus
• Excellent communication and problem-solving skills

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Developer – Associate) is a plus
• Experience in Agile/Scrum development environments
• Knowledge of Infrastructure as Code (IaC) tools like Terraform or CloudFormation

• Hands on Work experience as a Python Developer
• Hands on Work experience in SQL/PLSQL 
• Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Willingness to learn & upgrade to Big data and cloud technologies like Pyspark Azure etc.
• Team spirit
• Good problem-solving skills
• Write effective, scalable code

Project Manager 

WHO WE ARE 

We are a team of digital practitioners with roots stretching back to the earliest days of online commerce, who dedicate themselves to serving our client companies.

We’ve seen the advancements first-hand over the last 25 years and believe our experiences allow us to innovate. Utilizing cutting-edge technology and providing bespoke, innovative services, we believe we can help you stay ahead of the curve.

We take a holistic view of digital strategy. Our approach to transformation is based on conscious Intent to delight customers through continuous Insight and creative Innovation with an enduring culture of problem-solving.

We bring every element together to create innovative, high-performing commerce experiences for enterprise B2C, B2B, D2C and Marketplace brands across industries. From mapping out business and functional requirements, to developing the infrastructure to optimize traditionally fragmented processes, we help you create integrated, future-proofed commerce solutions.

WHAT YOU’LL BE DOING

• Handle end-to end project planning and management of Software projects in e-commerce and retail industries.
• Create and present the project plans using Jira / MPP to clients and the internal stakeholders.
• Work closely with the Technical Architects / Technical Leads / Business Analyst / Quality Assurance for  estimation of the ongoing / upcoming projects.
• You will be responsible for the High Level timeline and Milestones for the project.
• Manage resource requirements and utilization for the project. Forecast utilization and work with the management for proper resource allocation and skill alignment.
• Closely interact with the clients to communicate and align on the  Project plans / scope / workflow / project execution etc.
• Track the execution of the sprints  against the project plan to ensure we are meeting the scheduled deadlines / milestones. Propose solutions in case there are timeline risks.
• Responsible for the Change Management process from the identification of the change request to estimation, approval,  planning and final execution of the change request.
• Monitor dependencies and risks to ensure timely resolution and/or escalation to reduce bottlenecks and maintain steady flow of work.
• Alert Client, Client Partners, Team and other stakeholders, to upcoming milestones and the resultant impact on timelines.
• Host agile events such as sprint planning, daily stand-ups, sprint reviews/demos and retrospectives.
• Coach team to adapt Agile principles and Scrum values. Use tools and processes as needed to empower team members to deliver better and iteratively improve the sprint performance.
• Work closely with Clients to ensure dependencies and impediments are cleared and the client team is fully aligned with the progress of the project
• Create reports and dashboards to monitor the progress of the project for the scrum team and management
• Report burnt hours on a regular basis for reporting, monitoring and billing purposes
• Be responsible for overall, on budget and on time delivery of the project

WHAT WE NEED IN YOU

• Hands-on experience in planning and management of software development projects from scratch.
• Experience in Ecommerce or Retail would be an advantage.
• Process oriented and also be flexible and dynamic to align with the current work flows.
• Project Planning skills - Using MPP, smartsheet or any other Project Management tool.
• Expertise on project management tools like Jira, Zoho People, Confluence, Bugzilla, Github, basecamp.
• Knowledgeable in agile methodologies and familiar with different agile ceremonies
• Good understanding of Jira / JQL to create reports, dashboards and workflows etc.
• Ability to manage Multiple Projects / Clients
• Excellent communication skills, written and verbal.

QUALIFICATION 

• Engineering Graduate or equivalent or MBA in Project management.
• 7 plus years of experience as a core Project Manager.

Job description

Content Developer 

- Develop content strategy aligned with short-term and long-term organizational goals

- Create, manage, and deliver engaging training across multiple mediums and multiple learning styles including: face to face, mobile, on-line, video and via other broad reach vehicles

- Create and ensure the content team uses standardized instructional design and style

- Stay up-to-date with technology and e-learning developments and generate new ideas to draw targeted customers attention

- Produce Courses on time and on budget and align those programs with an overall learning outcomes strategy

- Work with SMEs to Identify customer needs and pain points

- Offer training solutions by conducting needs assessment and design appropriate programs to train or retrain personnel

- Utilize authoring tools in E-Learning Technology to build E-Learning courses

 Software Knowledge:

Photoshop CC, Adobe Captivate 9, Adobe Audition, Articulate Storyline 360, Adobe Creative Cloud

Job Description:

As a Technical Writer, you will be responsible for working independently on components of an information development project. You will contribute to the team on a variety of projects and call upon team members for guidance as needed. You will contribute to the team and work independently.

Experience Range:

5 - 7 years

Job Responsibilities:

• Strong writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents.
• Experience in using the Darwin Information Typing Architecture (DITA).
• Good knowledge and writing experience using XML-based authoring tools such as oXygen XML Editor.
• Create and maintain Online Help, Installation Guide, Upgrade Guide, Deployment Guide, Release Notes, Support Matrix, and other such product documentation deliverables.
• Design, develop, and write technically accurate and comprehensive product documentation that adheres to the MSTP.
• Understanding of core information development processes: content planning, content creation, and content review.
• Fundamental skills with the authoring tools used by the information development teams.
• Fundamental collaboration skills: Ability to work with cross-functional teams and other writers for updates in the product or the process.
• Ensure strict adherence to the delivery schedule by planning, tracking, and delivering as per sprint commitments.
• Participate in daily scrum meetings, development design reviews, and documentation reviews.

Skills Required:

DITA XML, XMetal, Oxygen XML Editor, MSTP, Astoria, Visual Studio, Agile Environment, Software Development Life Cycle (SDLC),

Desired Characteristics:

• Fundamental knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing.
• Experience with content management systems, such as Astoria and Visual Studio.
• Basic skills in editing (QA for documentation) – ability to recognize errors in a variety of information deliverables.
• Working knowledge of Lean/Agile/XP software development processes and how to follow processes for information development.
• Working knowledge of major aspects of software design, development, and QA and how they affect the information development process.

The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.

Desired Candidate Profile

• 5 to 6 years of experience in sales and marketing
• MBA (Finance) or equivalent from Tier 1 college
• Prior experience in banking or other financial institutions
• Hands on experience in business correspondent operation
• Problem solver