11+ Tier 2 Jobs in India

• Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
• Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
• Updating firmware and patch on phones and MG's
• Server restarts that require deeper analysis of logs and further troubleshooting,
• IP Phone registration issues due to network/firmware issues
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• Installs the software/firmware/patches/Service packs on the server
• Configures the system as per customer requirement and established project SOW
• Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
• Troubleshooting SIP Server and Session Border Controller
• Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
• Troubleshooting Media processor errors resulting in poor voice quality

• Excellent Written and Spoken Communication Skills
• Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
• Comfortable to work in US shifts
• Strong technical skills/domain expertise

SALES ENGINEER-

Location : Borivali

Fresher can apply with B.E / B.Tech in Mechanical / Chemical

Responsibilities And Duties

• Experience- 1-3 years. (Brewery, Microbrewery, Distillery, Winery, Restobars).
• Road Runner handling the PAN India operations. Willing to travel extensively.
• Must Have Technical knowledge in Process & Packaging Equipments (Canning, Bottling, andKegging & Draught Equipment’s).
• Drives business by identifying and selling prospects and maintaining relationships with clients.
• Expands business opportunities by identifying prospects and evaluating their position in theindustry and researching and analyzing sales options.
• Sells products and services by establishing contact and developing relationships with prospectsand recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance;researching and recommending new opportunities; and recommending profit and serviceimprovements.
• Identifies product improvements or new products by remaining current on industry trends,market activities, and competitors.
• Prepares reports and presentations by collecting, analyzing, and summarizing information.
• Maintains Quality service by establishing and enforcing organization standards
• Project planning experience (scope, schedule, cost, quality).
• Maintains professional and technical knowledge by attending educational workshops, reviewingprofessional publications and other content, establishing personal networks, benchmarking bestpractices, and participating in professional and industry organizations.
• Must be Target Oriented.
• Responsible for end to end sales process with clients, throughout the project developmentstage, proposal stage, the final selection process, the closing, and delivery of the project.
• Follow up to get the payment in time from the customers.
• Strong written and verbal communication skills.(English & Hindi)
• 
  

Skills And Qualifications

• Education: Degree in Mechanical / Chemical (Preferred)
• Sales and account management experience
• Experience using sales tracking or customer relationship management (CRM) software
• Prospecting and lead generation and nurturing experience
• Sales planning and organization skills
• Closing skills
• Client relationships
• Customer-focus
• Presentation skills
• Communication skills
• Negotiation and collaboration
• Product knowledge
• Problem solving
• Business computing skills

About the Role

We are looking for highly motivated React Fresher Developers who are passionate about building modern, scalable web applications. If you have completed a full-stack or React development course and are eager to apply your skills in real-world projects, we would love to hear from you.

This role is ideal for individuals who are proactive, eager to learn, and ready to contribute to dynamic, collaborative teams.

Mandatory Requirements

Completed a 6-month structured certification program in one of the following:

• Full-Stack Development (MERN / MEAN / Django + React)
• React.js Development

Solid understanding of:

• React fundamentals (Hooks, Props, State, Components)
• Modern JavaScript (ES6+)
• REST APIs and asynchronous data handling
• Git / GitHub (basic usage acceptable)
• At least one completed academic or internship project demonstrating your coding skills.

Preferred / Bonus Advantage

Experience with chatbots or AI-powered conversational interfaces is a plus. This could include:

• Platforms / frameworks like Dialogflow, RASA, IBM Watson, Botpress, or OpenAI API
• Custom chatbot development using Node.js or Python
• A project demonstrating chatbot integration or implementation

Note: A chatbot-related project or feature will be considered a strong plus.

Responsibilities

• Develop responsive and interactive UI components using React.js and modern front-end technologies
• Collaborate with backend teams to integrate APIs and contribute to product features
• Participate in code reviews, testing, and deployment processes
• Continuously explore, learn, and implement new technologies and best practices

NOTE: Laptop with high speed internet is mandatory and the candidate must be based in Chennai.

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Technical Trainer – HTML, CSS, C & Python

We are looking for a dedicated and experienced Technical Trainer to deliver engaging and effective training sessions on HTML, CSS, C programming, and Python. The trainer will be responsible for designing the curriculum, preparing hands-on labs, and conducting in-person or online sessions for students or professionals. You will play a key role in helping learners understand core programming concepts, web development, and coding best practices through interactive teaching methods.

The ideal candidate should have strong technical expertise, a passion for teaching, and the ability to explain complex topics in a clear, simple manner.

• Strong Customer Success Executive, preferably from B2B Product companies
• Mandatory (Experience 1): Must have 2+ YOE in a Customer Success / Support role in Tech-focused companies
• Mandatory (Experience 2): Must have worked on Customer Onboarding, Training, and engagement (end-to-end customer lifecycle management)
• Mandatory (Experience 3): Must have handled Customers queries across multiple channels - Email, Chat and call

Preferred

• Preferred (Company): B2B SaaS Product Company

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Responsible for distributing information to team members and stakeholders
  
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
  
• Address customer concerns in reference to products, services rendered or employee interactions
  
• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients

UI Path Developer:

• Design, code, test automation workflows using UiPath
• Should completed E/B.Tech. /MCA in any field.

• Should have interest in salesforce development technology.
• Strong technical skills on UiPath, and end to end UiPath offerings
• Minimum of 0 to 2 years of experience in developing, implementing automation workflows in UiPath.
• Excellent communication skill is a must.
• Knowledge and experience on RPA Ui path Tool.
• Basic programming/Scripting knowledge on VBA/VB/java/C# script is must (or any scripting language, python is a plus)
• Knowledge in cognitive automation with OCR tools, AI/ML skills is a plus.
• Excellent software development background with any of the following (C#, C++, Java, .NET) is a plus