Data Analyst

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Senior Social Media Account Manager

Experience Level: 3+ years in Agency set-up

Location: Bangalore, On-site

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 3+ years of proven experience in social media management within a client-based agency or related environment. 3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

Job Description:

• Looking for someone with 2+ years
• Strong experience over Python + SQL.
• Very proficient with the problem solving.
• Good Communication Skills.

This position is contractual. The appointment will be for a period of one year. Interested candidates should fill-up a Google Form within 30th July, 2024 (midnight) with the Link: https://forms.gle/VifhWi6yGZxbmUsN7

Job responsibilities:

i) Develop and implement communication and public engagement strategies that align with the institution's goals and objectives and promote the institution's work and impact.

ii) Conduct regular analysis and reporting on the effectiveness of communication and public engagement strategies and adjust them as needed

iii) Assist with other administrative tasks as and when needed

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We are looking to hire an experienced angularJS developer to join our dynamic team. As a lead developer, you will be responsible for creating a top-level coding-base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web-app.

To ensure success as an angularJS developer, you should have extensive knowledge of theoretical software engineering, be proficient in JavaScript, HTML, and CSS, and have excellent project management skills. Ultimately, a top-class angularJS developer can design and build a streamlined application to company specifications that perfectly meet the needs of the user.

AngularJS Developer Responsibilities:

Designing and developing user interfaces using angularJS best practices.

Adapting interface for modern internet applications using the latest front-end technologies.

Writing JavaScript, CSS, and HTML.

Developing product analysis tasks.

Making complex technical and design decisions for AngularJS projects.

Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.

Conducting performance tests.

Consulting with the design team.

Ensuring high performance of applications and providing support.

AngularJS Developer Requirements:

Bachelor’s degree in computer science, computer engineering or similar.

Previous work experience as an angularJS developer.

Proficient in CSS, HTML, and writing cross-browser compatible code.

Experience using JavaScript building tools like Gulp or Grunt.

Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.

Excellent project management skills.

Proven experience implementing front-end and back-end JavaScript applications.

Excellent communication skills.

Critical thinker and good problem-solver.

• Managing clients by working closely with them and understanding their business needs and challenges
• On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
• Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
• Educating and promoting the company’s services to the clients
• Acting as the point-of-contact for the clients and also mediating between the clients and the company
• Handling and solving escalations from clients, as and when received and making sure the client account is retained
• Renewing subscriptions on a timely-basis
• Compiling and presenting reports to the business by maintaining and managing relevant data
• Managing a team of customer success executives and leading them towards achieving the business goals
• Partnering and working closely with internal teams to meet the business needs of the customers

What you need to have:

• Graduation is a must
• Relevant experience in customer success management and also experienced in handling a team
• B2B SaaS background
• Willingness to work 6-days a week
• Excellent communication and presentation skills
• An analytical mindset and also go-getter attitude
• Expertise in MS Suite
• Min experience of 2 years

• Build, extend, and maintain reusable UI components that will be used across many applications.
• Develop best practices and guidelines for contributing UI and reusable components to a central component library.
• Perform installation of code releases and patches and write scripts or programs for IT applications.
• Work closely with our UX design team to ensure usable designs with a consistent look and feel.
• Maintain high-quality code and ensure best practices for UI development.
• Ensure designs follow Web Content Accessibility Guidelines (WCAG)
• Work in a fast-paced agile environment partnering with software engineering teams.

Roles & Responsibilities:-

Coding and Development. The desired candidate will be responsible for developing next-generation web applications & software products
Analyzing requirements, problems and solving them with the best solution.
Producing high-quality code without much supervision and on-time delivery.
A high degree of passion for developing the ability to rapidly learn and apply new technologies to meet business goals is crucial.
Proficiency in design patterns.
Extensive experience with writing code accessing and manipulating the databases.
Must have worked on Web Services, E-commerce, CRM, e-learning products, etc 
Interacting & working with the design team to match code with design layout.
Working in a cross-functional team, collaborating with peers during the entire SDLC.