- Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
- Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
- Updating firmware and patch on phones and MG's
- Server restarts that require deeper analysis of logs and further troubleshooting,
- IP Phone registration issues due to network/firmware issues
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- Installs the software/firmware/patches/Service packs on the server
- Configures the system as per customer requirement and established project SOW
- Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
- Troubleshooting SIP Server and Session Border Controller
- Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
- Troubleshooting Media processor errors resulting in poor voice quality
- Excellent Written and Spoken Communication Skills
- Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
- Comfortable to work in US shifts
- Strong technical skills/domain expertise
Shubham Vishwakarma
Full Stack Developer - Averlon
About Inspiredge IT Solutions
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We are looking for highly motivated Systems Engineers/Systems Administrators (Certified CCNA). The position requires strong technical and communication skills.
As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.
Responsibilities:
Deploying, automating, maintaining AWS / Azure-based cloud resources
Evaluate new technology options and vendor products
Develop and maintain custom SharePoint Online pages
Complete certifications and training on the latest technologies
Perform SharePoint Online administrative functions
Develop and maintain PowerShell scripts for regular task automation
Monitor systems, networks, and functions
Identify and document common recovery procedures for service impacting incidents
Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group
Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy
Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure
Manage customer interaction with the utmost professionalism, courtesy, and responsiveness
Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation
Candidate Profile:
Male Candidates Only
B.E./ B. Tech. in Computer Science /Information Technology or MCA from a reputed university with a minimum 60% aggregate throughout their education
Skills and Abilities:
Excellent communication skills (spoken and written English)
Ability to work in rotational shifts
High-level technical troubleshooting ability Customer orientation
Ability to multitask and work 6 days a week (54 hours per week at a minimum)
Excellent problem resolution, judgment, and decision-making skills
Knowledge about Azure
Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate
Experience: 1-3 years of proven work experience as a Technical Support Engineer
Job Description
• Responsible for maintaining and extending an application’s Apex services and user interfaces in
Lighting Web Components and Aura Components where necessary.
• Work with and lead a team to design and implement new capabilities according to enterprise
Apex design patterns.
• Expand and implement event-based architecture to build new features within a managed
package.
• Collaborate with business stakeholders to understand product roadmap and establish
prioritization.
• Perform standard product developer tasks such as estimating, testing, documenting, performing
peer reviews, providing support, diagnosing/resolving defects
• Own and execute managed package activities including source control, CI/CD, releases,
AppExchange security reviews, and License Management Application tasks
• Provide leadership and mentorship to development team members.
• Keen focus on building intuitive and functional Salesforce applications.
Must have skills and background:
• Bachelor’s degree in computer science, engineering, or related fields
• 7 or more years of software development experience with at least 5 years on Salesforce technologies, especially Sales Cloud and AppExchange
• Experience leading development teams.
• Experience with Flows, Apex, Lightning Web Components/Aura Components, and managed packages
• Experience with enterprise topics such as integration, asynchronous/platform events,
security/identity, and large data volumes
• Hold multiple Salesforce developer certifications – Platform App Builder, Platform Developer I, and Platform Developer II, additional Salesforce Architect Certifications a plus
• Ability to design Objects and Relationships
• Knows the security model in Salesforce.
• Understands Bulkification and can write optimized code with Apex, Triggers and SOQL
Nice to have skills and background:
• Basic Community / Experience Cloud
• Salesforce Deployment/DevOps experience
• Generate prospects from leads
• Contact potential and existing customers by phone, email, and in person
• Handle customer questions, inquiries, and complaints
Requirements
• Excellent customer service and sales skills
• Strong verbal and written communication skills
• Excellent phone and presentation skills
• Strong negotiation and problem-solving skills
Amazon Web Services (AWS)Experience automating systems engineering tasks.
Experience in fast-paced and dynamic SRE or Production Support engineering teams
A proven track record of managing successful complex internet-based product platforms/architectures.
Experience building metrics and monitoring platforms and defining alerting strategies.
Strong analytical ability with a focus on making data driven decisions.
Capable of technical deep-dives, yet verbally and cognitively agile enough to hold their own in a strategy discussion with senior technical or executive leadership
Experience working in a managed services environment.
Good communication skills, both written and oral.
Solid understanding of Engineering, DevOps and cloud computing fundamentals.
Good understanding of cloud services including AWS.
Strong automation and CI / CD experience.
Solid experience with containerized applications/orchestration and serverless functions.
GitHub, CD/CI tools experience.
If I asked your previous team members about you, they would say you were a great leader and they would very much welcome an opportunity to work for you once again.
Experience in high SLA environments.
Computer Science, Engineering or Sciences degree required or equivalent work experience.
.NET
AngularJS (1.x)
Angular (2+)
JavascriptTitle: Software Development Engineer Fullstack
Duration: Permanent / Fulltime
- Development and potentially maintenance of advanced software systems and their features.
- Interact with customers and partners to scope and estimate user stories from acceptance criteria.
- Produce highly testable code with an emphasis on quality and correctness.
- Work alongside other engineers to improve technology, while consistently applying established effective software development practices.
- Attend regular project meetings, report on progress and setbacks, and participate in both planning and retrospective exercises.
- Proficient in .NET Core /C# ,Strong in OOPs, MVC, Design patterns, SOLID principles, Web API, SQL Server.HTML5, CSS3, JavaScript/Type scripting and web development frameworks.
- Expertise in React, Nodejs,
- 3 years of SQL server development
- Database design SOAP, REST
JavaWhat will you be doing?
A Project Manager is responsible for providing project management support from offshore to our clients in US healthcare IT services and related technologies. A Project Manager works in tandem with Project Managers in different Client time zones performing project governance across multiple engagements. The role provides support in critical areas of overall project management including management of cost, resourcing, and help identify, pursue, and close project risks. The role also requires to be able to maintain relationships with project teams, demonstrate value through service delivery, and improve service levels for our customers, all within the constraints of schedule, budget, and resources.
Responsibilities
The Project Manager has the responsibility of providing support for overall delivery and execution of the project. The role requires support across multiple projects within the organization with the following responsibilities:
- Financial Management - Planned hours, Actuals, ETC, EAC, overall cost, revenue, budget, and management of financial variance, & create SOW’s
- Risk Management - Managing and ensuring that all potentials risks/issues are properly communicated to all stakeholders with correct owners for the same identified and/or putting in a resolution plan in the form of risk register.
- Schedule Management - Ensure all project milestones, deliverables, Go-lives, deployment dates etc. are met and in case of any variance, keeping all the stakeholders informed with relevant reasons.
- Status Update - Status reports to clients using project management tools like Jira, SF, Microsoft office suite with all the details based on status from resources. Reports to KPi management showing the health of each projects.
- Process: Setup the stand operating processes that ensure the project teams are process oriented, and provide documentation to the clients.
- Others - Resourcing, maintaining overall project status, resolving project management related issues that may arise, performance approval, aligning projects to company objectives.
Preferred Qualifications
- Bachelor’s in computer science
- Excellent writing and speaking skills.
- Quick learner and interest to learn new skills.
- US healthcare IT experience
- PMP/Scrum master Certification.
Skill Set
Technology
- Java or any other object-oriented programming language.
- Restful webservices.
- SQL/NOSQL databases.
- Jira
- Salesforce
- Confluence/SharePoint
- Slack or any other project communication tools.
- Timesheets (like Clarizen)
- Agile/Kanban development
Good to have:
- JavaScript
- HTML5
- CSS
- HL7/FHIR certifications
- AWS/Azure/GCP
Benefits
- Health Insurance
- Employee reward programs
- Employee Skill development programs
JavaAmazon Web Services (AWS) Building highly-scalable and secure payments platform
Primary owners of one or more components of the platform and will drive innovation in
your area of ownership
Working with various product teams gathering requirements and adding capabilities
Working with some of the smartest people in the industry and will have ample opportunity to learn and grow
Using cutting-edge cryptography to secure payments beyond industry standards
Deriving actionable insights by mining TBs of data
Building a low-level infrastructure that aims to push the boundaries of network
performance
Participating actively in recruitment and nurturing of engineers as awesome as you
What do we look for?
Review and influence new evolving design, architecture, standards and methods with
stability, maintainability, and scale in mind
Identify patterns and provide solutions to class of problems
Research, evaluate and socialize new tools, technologies, and techniques to improve the value of the system
Be able to multitask, prioritize and handle dependencies with minimal oversight
From a technology perspective, you should have the knowledge and/or experience in a
reasonably sized subset of the following ( the more, the merrier!! )
Worked on one or more large scale java applications
Good understanding of nuances of distributed systems, scalability, and availability
Good knowledge of one or more relational and NoSQL databases and transactions
Shrewd focus on latency and throughput of services
In-depth understanding of concurrency, synchronization, NIO, memory allocation and GC
Experience with IaaS clouds like AWS/Google Cloud, Azure, OpenStack etc..
Experience in working with Message Brokers and Application Containers
Great ability to mentor and train other team members
Global Quality Assurance Testing Services Department is looking for Quality Assurance Tester who has expertise with web-based, mobile and client server application testing.
As a Quality Assurance Tester individual will heavily interface and work very closely with Development Team, Project Management Office and business users. Position requires coordination, analytical and problem-solving skills, risks mitigation and assurance timely deliverables with best possible quality. Individual will be responsible to analyze business and technical specification, test cases creation, test cases execution and defects identification.
As a Quality Assurance Tester, individual will be responsible to provide wide range of testing services including test cases creation and execution, and performing different types of testing (Functional, System, Integration, Regression, multi-Browser)
The individual will be responsible to gather and analyze test data in support of business cases, proposed projects, and systems requirements. This will include writing test plan strategies and test procedures documents as well as test cases for positive and negative scenarios. The Quality Assurance Tester will apply proven analytical and problem-solving skills to help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives. The candidate will establish and utilize quality assurance best practices, methodologies and approaches for all projects. Time management, communication (verbal/written) skills and previous testing experience is preferred.
Position requires attendance on various meetings, conference calls, walkthrough sessions and representing Global QA Testing Services Department. The position will report directly into Offshore Quality Lead.
Duties and Responsibilities:
- Analyze user requirements, functional specification and create detailed level test cases for new online products and features projects
- Hands on experience in designing and developing test automation scripts using selenium and JAVA.
- Documents, tracks, and communicates test results, analysis, and unresolved problems.
- Knowledge of test processes and defect life cycle.
- Defects identification, escalation and root cause analysis and review
- Experience with carrying out different type of testing such as, functional, regression, cross-Browser and system testing
- Ability to identify set of test cases that will be a good fit for automation and scope out automation coverage for a particular project.
- Execution of Selenium automation scripts during regression testing cycles
- Producing statistical reports on test phase execution.
- Providing recommendation to management towards continues quality assurance improvements
- Supporting production implementation testing activities on weekends when it’s required
Qualifications & Requirements:
- At minimum 7-8 years Quality Assurance experience and minimum 5 years in automation testing.
- Experience in automation testing (Selenium & Java)
- Minimum 3 project work experience on Open Source (PHP/MySQL) application
- Minimum 1 project work experience on Mobile or Client Server application
- Ability to create comprehensive test cases and test plans
- Ability to conduct requirements review for business requirements and functional requirements documents
- Good analytical and problem-solving skills
- Ability to work in a high pressure delivery oriented team environment
- Willing to work with a distributed international team
- Great communication (verbal/written) skills
- Must be good team player
- Must be aware and accustomed to work with software development culture and ethics.
KubernetesAmazon Web Services (AWS)
Docker
Python2. Has done Infrastructure coding using Cloudformation/Terraform and Configuration also understands it very clearly
3. Deep understanding of the microservice design and aware of centralized Caching(Redis),centralized configuration(Consul/Zookeeper)
4. Hands-on experience of working on containers and its orchestration using Kubernetes
5. Hands-on experience of Linux and Windows Operating System
6. Worked on NoSQL Databases like Cassandra, Aerospike, Mongo or
Couchbase, Central Logging, monitoring and Caching using stacks like ELK(Elastic) on the cloud, Prometheus, etc.
7. Has good knowledge of Network Security, Security Architecture and Secured SDLC practices
Javascript
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Full Stack Developer - Averlon