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Avaya Engineer-Tier 2 & Tier 3
Avaya Engineer-Tier 2 & Tier 3
Inspiredge IT Solutions's logo

Avaya Engineer-Tier 2 & Tier 3

Raj Akkireddy's profile picture
Posted by Raj Akkireddy
2 - 15 yrs
₹3.6L - ₹20L / yr
Remote only
Skills
Avaya
Avaya Engineer
Communication Manager
SM
SMGR
AES
AEP
SBC
CMS
AADS
AMS
SIP
Tier 2
Tier 3
CM
Required Skills:
  • Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
  • Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
  • License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
  • Updating firmware and patch on phones and MG's
  • Server restarts that require deeper analysis of logs and further troubleshooting,
  • IP Phone registration issues due to network/firmware issues
  • Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
  • Installs the software/firmware/patches/Service packs on the server
  • Configures the system as per customer requirement and established project SOW
  • Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
  • Troubleshooting SIP Server and Session Border Controller
  • Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
  • Troubleshooting Media processor errors resulting in poor voice quality
Soft skills:
  • Excellent Written and Spoken Communication Skills
  • Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
  • Comfortable to work in US shifts
  • Strong technical skills/domain expertise
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Inspiredge IT Solutions

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable
About
Inspiredge provides best multi channel services like Application Development, Systems Engineering, Expenses Management, QA Services, Call Monitoring & Online branding.
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Connect with the team
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Siraz Mohammed
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Siraz Mohammed
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Procedure for Inter-Departmental Recruitment and Transfer Time Analytic & Shared Services Private Limited is committed to encouraging employee development and career progression. Where an employee wishes to explore or apply for vacancies within the organization, the following working procedures should be followed. Advertising of vacancies: Hiring Managers / Recruiters, as appropriate, will inform on the IJP requisition. The Recruitment Lead will advertise the vacancies across the organization through Workday and IJP Mailers. Application Process: Where an applicant from another team/department is being considered for a vacancy in another team/department, the process should be carried out in an open and transparent way that ensures all involved parties are informed of what is happening at each stage of the process. If an employee wishes to discuss a vacancy informally with the recruiting Line Manager for the purpose of establishing suitability, this discussion can take place confidentially between the potential candidate and the recruiting line manager. An informal discussion is defined as either an email exchange or telephone conversation, not a face to face meeting. The Recruiter would check the eligibility of the employee applied with the HRBP and approval from the reporting manager. Based on approvals received schedule Assessments & Technical interviews. Time Analytic & Shared Services Private Limited Recruitment Process: If an employee wishes to formally apply for a vacancy, the employee must inform their Line Manager. The employee must also inform their Line Manager of the details of any interviews. All parties should respond to this development in a positive and supportive way. 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Please Note: To ensure and open and transparent recruitment process is carried out, all the communication mailers are to be shared with the hiring manager and the employee short-listed marking HRBP. 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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos