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Avaya Engineer-Tier 2 & Tier 3
Avaya Engineer-Tier 2 & Tier 3
Inspiredge IT Solutions's logo

Avaya Engineer-Tier 2 & Tier 3

Raj Akkireddy's profile picture
Posted by Raj Akkireddy
2 - 15 yrs
₹3.6L - ₹20L / yr
Remote only
Skills
Avaya
Avaya Engineer
Communication Manager
SM
SMGR
AES
AEP
SBC
CMS
AADS
AMS
SIP
Tier 2
Tier 3
CM
Required Skills:
  • Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
  • Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
  • License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
  • Updating firmware and patch on phones and MG's
  • Server restarts that require deeper analysis of logs and further troubleshooting,
  • IP Phone registration issues due to network/firmware issues
  • Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
  • Installs the software/firmware/patches/Service packs on the server
  • Configures the system as per customer requirement and established project SOW
  • Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
  • Troubleshooting SIP Server and Session Border Controller
  • Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
  • Troubleshooting Media processor errors resulting in poor voice quality
Soft skills:
  • Excellent Written and Spoken Communication Skills
  • Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
  • Comfortable to work in US shifts
  • Strong technical skills/domain expertise
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Inspiredge IT Solutions

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Inspiredge provides best multi channel services like Application Development, Systems Engineering, Expenses Management, QA Services, Call Monitoring & Online branding.
Read more

Connect with the team

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Siraz Mohammed
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Siraz Mohammed
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Raj Akkireddy
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Roja Rani

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Shubham Vishwakarma

Full Stack Developer - Averlon
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