Avaya Engineer-Tier 2 & Tier 3

at Inspiredge IT Solutions

Avaya Engineer-Tier 2 & Tier 3

Inspiredge IT Solutions

Company

Home

Avaya Engineer-Tier 2 & Tier 3

at Inspiredge IT Solutions

Posted by Raj Akkireddy

2 - 15 yrs

₹3.6L - ₹20L / yr

Remote only

Skills

Avaya

Avaya Engineer

Communication Manager

SMGR

AES

AEP

SBC

CMS

AADS

AMS

SIP

Tier 2

Tier 3

Required Skills:

Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
Updating firmware and patch on phones and MG's
Server restarts that require deeper analysis of logs and further troubleshooting,
IP Phone registration issues due to network/firmware issues
Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
Installs the software/firmware/patches/Service packs on the server
Configures the system as per customer requirement and established project SOW
Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
Troubleshooting SIP Server and Session Border Controller
Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
Troubleshooting Media processor errors resulting in poor voice quality

Soft skills:

Excellent Written and Spoken Communication Skills
Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
Comfortable to work in US shifts
Strong technical skills/domain expertise

Required Skills:

Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
Updating firmware and patch on phones and MG's
Server restarts that require deeper analysis of logs and further troubleshooting,
IP Phone registration issues due to network/firmware issues
Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
Installs the software/firmware/patches/Service packs on the server
Configures the system as per customer requirement and established project SOW
Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
Troubleshooting SIP Server and Session Border Controller
Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
Troubleshooting Media processor errors resulting in poor voice quality

Soft skills:

Excellent Written and Spoken Communication Skills
Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
Comfortable to work in US shifts
Strong technical skills/domain expertise

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Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

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About Inspiredge IT Solutions

Founded :

2012

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Inspiredge provides best multi channel services like Application Development, Systems Engineering, Expenses Management, QA Services, Call Monitoring & Online branding.

Siraz Mohammed

Siraz Mohammed

Raj Akkireddy

Roja Rani

Company social profiles

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SQL

+1 more

Rocket Kommerce LLP: We are a Bangalore-based top-tier stealth-mode e-commerce enabling technology & solutions company powering several brands and leading e-commerce companies in India. Our product is a Cloud-based SaaS Inventory, Warehouse Management & Omni-Channel Solution. We have deep relationships with leading e-commerce companies in India and have processed over Rs 1500 crore of GMV. We are building out our product and technology platform and other services anticipating HUGE demand over next 6-12 months.We are incubated, run and mentored by people from Facebook, Stanford, MIT, NASA, Columbia University, IIM, NIT, etc. This is a terrific opportunity to get into this high growth company at an early stage with great equity/ stock option. Company Website: http://rocketkommerce.com Experience: Two to Four years of work experience in fast paced environment. Experience working in Data Analytics in E Commerce / Retail Domain. Mandatory exposure towards working in Data Analysis using SQL,Excel & Macros. Strong Knowledge on Reporting, Dashboards, Report automation. Tools Used: VBA, SQL, Excel, MS Access. Roles & Responsibilities: •Data Extraction: Take ownership in extracting data from various data sources. This would require an understanding of project objectives, data requirements and working with databases to meet the data needs for the project. •Data Harmonization: extraction of data from huge/complex databases using SQL is required. •Reporting and Data Analysis: Undertake complex analysis to accomplish the project objective. Code, Test and Execute information systems projects. Standardization and Efficient production of MIS reports achieved by having a standardized data flow, common definitions of metrics, consistent MIS formats. •Independently manage end-to-end project/partner communication across the various levels in the organization. If interested call - 08042640010 (Ranjeeta)