Avaya Engineer-Tier 2 & Tier 3

Avaya Engineer-Tier 2 & Tier 3 at Inspiredge IT Solutions · Remote only · 2 - 15 years · ₹3.6L - ₹20L / yr · Profitable · Remote only · Posted 9 Aug 2021

Avaya Engineer-Tier 2 & Tier 3

at Inspiredge IT Solutions

Posted by Raj Akkireddy

2 - 15 yrs

₹3.6L - ₹20L / yr

Remote only

Skills

Avaya

Avaya Engineer

Communication Manager

SMGR

AES

AEP

SBC

CMS

AADS

AMS

SIP

Tier 2

Tier 3

Required Skills:

Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
Updating firmware and patch on phones and MG's
Server restarts that require deeper analysis of logs and further troubleshooting,
IP Phone registration issues due to network/firmware issues
Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
Installs the software/firmware/patches/Service packs on the server
Configures the system as per customer requirement and established project SOW
Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
Troubleshooting SIP Server and Session Border Controller
Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
Troubleshooting Media processor errors resulting in poor voice quality

Soft skills:

Excellent Written and Spoken Communication Skills
Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
Comfortable to work in US shifts
Strong technical skills/domain expertise

Required Skills:

Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
Updating firmware and patch on phones and MG's
Server restarts that require deeper analysis of logs and further troubleshooting,
IP Phone registration issues due to network/firmware issues
Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
Installs the software/firmware/patches/Service packs on the server
Configures the system as per customer requirement and established project SOW
Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
Troubleshooting SIP Server and Session Border Controller
Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
Troubleshooting Media processor errors resulting in poor voice quality

Soft skills:

Excellent Written and Spoken Communication Skills
Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
Comfortable to work in US shifts
Strong technical skills/domain expertise

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About Inspiredge IT Solutions

Founded :

2012

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Inspiredge provides best multi channel services like Application Development, Systems Engineering, Expenses Management, QA Services, Call Monitoring & Online branding.