Deputy Manager - Sales & Application Engineering

CANDIDATE SPECIFICATION:
• Candidates with good experience with SDLC
• Over all 10 years of Experience is mandatory
• Minimum 6+ years of hard core JAVA coding experience is mandatory
• 2 years of PM experience is mandatory
• Knowledge on AWS or any other cloud technology is desirable.

POSITION PURPOSE:

Overall Responsibility in delivering quality projects and products as per the BRD within the specified time line. Should be able to lead/handle a team to write and test code effectively and must work with business owners overseas. Lead planning and/or implementation of projects. May participate in the design and/or testing phases. Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress and provide corrective supervision if necessary. Work cross-functionally across teams to solve problems and implement changes. Follow defined, agreed upon project management plans.

ROLES AND RESPONSIBILITIES:

• Developing a software project plan. • Ensure that projects follow the project plan and is accountable for timely delivery of all projects. • Determining the methodology used in the project. • Establishing a project schedule and determining each phase. • Providing regular updates to stakeholders.

Responsibilities :-

·        Discuss training plans with customers to build custom courses to suit their needs.

• Maintain records of training activities, participant progress, and program effectiveness.
• Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
• Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
• Update course documentation as needed to ensure timeliness and relevance.
• Has a mix of being a technical instructor, a solution architect, and an evangelist.
• Coordination of training schedules to ensure the most efficient use of resources.
• Work in tandem with peers in technical training to develop best in class training department across all areas of training.
• Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
• Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
• Help to create, test, and review new and existing courseware.
• Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
• Keep informed of and maintain proficiency with all company products.
• Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.

Skills

Teaching

Adaptability

Public speaking

Active listening

Communication

• Bachelor's or Graduate's Degree in business, business administration, computer science or railroad engineering or equivalent experience.
• Experience with LMS, Cloud, Cloud computing, computing, and Camtasia processes, software and systems.
• A leader and collaborator with strict attention to detail.
• Comfortable making decisions and suggesting problem solving measures.
• Can run expercies and other mechanisms.
• Prior consulting experience.
• Demonstrated skill at time management.

Job Description

• Gather and analyse information on existing business processes in order to make
• recommendations that seek to improve business systems and processes.
• Analyse and document requirements for enhancements to systems and / or business
• processes. May involve investigation of third-party vendors or systems.
• Clearly document solutions and recommendations to business problems
• Review requirements and designs with relevant stakeholders to obtain agreement and sign off proposals.
• Create cost and time estimates along with project plans to enable prioritization and execution of work.
• Assist and/or coordinate user testing, ensuring issues are resolved in a pragmatic and appropriate manner.
• Assist the design and implementation of ongoing support arrangements for delivered systems.
• Work as part of a project team, reporting progress and escalating issues to project management in a timely manner to ensure successful completion of projects / reviews.
• Complete all tasks related to technical analysis, building and unit testing, quality assurance,
• system test and implementation in accordance with the IT development life cycle.
• Provide post implementation support.
• Create and maintain documentation for systems and processes.
• Adhere to standards set by the Invesco project methodology.
• Contribute the improvement of the existing processes.
• Assist with developing improvements to team processes and procedures.
• Provide On Call support for systems based on agreed coverage timeframe.

• 5-6 years of ASP.NET, C#, HTML5, CSS3, JavaScript and SQL Server, AWS and Microservices
• 3+ years technical leadership and architecture experience in software development
• 4+ years working in SQL-backed environments.
• 3+ knowledge of client-side JavaScript frameworks like React and Redux
• In depth knowledge of REST services (WCF, Web API, Microservices)
• In depth knowledge of Solid work experience in building SaaS based products.
• Experience and clear understanding of how to plan and execute within iterations and sprints.
• Experience working in an Agile/Scrum development process.
• Innovative, challenging programming work in the Microsoft stack, with SQL Server as a back end
• Ability to work independently with the knowledge and capability to come in and make an immediate impact.
• Experience working in a sprint-driven development process.

• Web Apps built with .NET, using both Web Forms and MVC
• APIs built on .NET (C# / REST services)
• SQL Server 2014
• Cloud : AWS
• UI: in depth knowledge on client side JavaScript framework like React
• Experience on DevOps tools

• FORMAL EDUCATION:
• A Bachelor’s Degree in Management Information Systems or Computer Science is preferred or
• commensurate relevant work experience

About Climate Connect Digital:

Our team is inspired to change the world by making energy greener, and more affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. From unassuming beginnings, we have become a leading energy-AI software player, at the vanguard of accelerating the global energy transition.

In 2020, we were acquired by ReNew Power, India’s largest renewables developer. Following ReNew’s NASDAQ listing in summer 2021, Climate Connect Digital has been newly formed as a fully independent subsidiary. With backing from ReNew for an ambitious and visionary new strategy, for rapid growth.

Our mission has technology at its core and involves unlocking value by leveraging information technology and AI/ML across the energy ecosystem. However, the world is still nascent in using such technologies in the energy sector to create massive value for all stakeholders.

How do you fit in: 

As we start into our first strong growth phase, we are looking for experienced TypeScript/JavaScript developers to lead our application development efforts.

With your test-driven and clean coding approach along with your creative power, you conceive, develop, and integrate new components and applications into our products with the highest quality.

Your mission is to keep an eye on our existing products: You analyze and improve our

components and fix bugs.

Working remotely: You are independent, reliable, disciplined and are sharp when it comes to documentation & working asynchronously.

Job responsibilities:

• You have a strong TypeScript/JavaScript engineering background. You had the opportunity worked on project from conception to delivery
• You care about producing high quality solution using good engineering principles and practices
• You want to take ownership, break down and tackle real problems while bringing value to real users
• You are a great team player and communicator, you prefer over-communication rather than under-communicate
• You are a passionate technologist with the discipline to create and finish projects. You have opinions about your favorite open source projects, or perhaps you have contributed to some or started one of your own

Job requirements:

• 5+ years of experience building clean, maintainable, and well-tested code
• Serverless experience with AWS lambda or GCP cloud functions
• Working experience with NodeJS & React or other TypeScript/JavaScript web development frameworks
• Working experience with MongoDB or Postgres, writing efficient queries, data modeling
• Previous experience collaborating on highly distributed teams
• Previous experience working within an Agile/Scrum environment

What’s in it for you:

• We offer competitive salaries based on prevailing market rates. In addition to your introductory package, you can expect to receive the following benefits:
• Flexible working hours and leave policy
• Learning and development opportunities
• Medical insurance/Term insurance, Gratuity benefits over and above the salaries
• Access to industry and domain thought leaders.
• At Climate Connect, you get a rare opportunity to join an established company at the early stages of a significant and well-backed global growth push.
• We are building a remote-first organisation ingrained in the team ethos. We understand its importance for the success of any next-generation technology company. The team includes passionate and self-driven people with unconventional backgrounds, and we’re seeking a similar spirit with the right potential.

What it’s ​like to work with us:

• You become part of a strong network and an accomplished legacy from leading technology and business schools worldwide when you join us. Such as the Indian Institute of Technology, Oxford University, University of Cambridge, University College London, and many more.

• We don’t believe in constrained traditional hierarchies and instead work in flexible teams with the freedom to achieve successful business outcomes. We want more people who can thrive in a fast-paced, collaborative environment. Our comprehensive support system comprises a global network of advisors and experts, providing unparalleled opportunities for learning and growth.

• Finding creative solutions to product, technical, organisational and resource challenges. 
• Partnering with fellow leaders to build a collaborative design, engineering and product culture. 
• Help lead multiple projects on the International Experience team, defining scope, identifying resourcing needs, and handling stakeholder management. 
• Work cross-functionally to identify workflow issues and integrate procedural improvements. 
• Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges. 
• Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated. 
• Become an evangelist, advocate, and educator on behalf of Design, elevating the team's presence within the organization. 
• Always be acutely aware of the team's needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment. 
• Help develop process improvements for Design Operations as a whole. 
• Think conceptually – applying a user-centered approach to requirements and interdependencies – to develop engaging interfaces. 
• Think visually – using techniques like storyboards and sketching – to communicate interaction design concepts. 
• Make design decisions based on good judgement, experience, research, and data. 
• Make a real impact at scale through new product launches and interface improvements that effect billions of our customers everyday 
• Be part of a fun, humble team, always learning, collaborating with other designers to deliver a cohesive customer centered experience. 

What You'll Need 

A strong product design portfolio that demonstrates how you design to solve customer needs. 

• Excellent people management Skills 
• Leadership Skills 
• Excellent grasp of the design thinking and prototyping process, including product/interaction/visual, with the know-how to move from pencil on paper to layout to pixel-perfect handoff using tools such as Sketch, Invision, and Zeplin. 
• Stellar interaction & visual skills (track record of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces, attention to detail, stay on brand, build new patterns). 
• Deep understanding of design principals and industry trends. 
• Expert communication and presentation skills with ability to clearly present your work; you are articulate and can advocate design rationale. 
• Readily give and receive constructive feedback. 
• Expert partnering with cross functional teams in launching new products and improvements to existing features. 

Added Points 

• Experience working in and navigating a corporate environment independently. 
• Delivered successful design for responsive web, iOS and Android. 
• Experience building efficient scalable systems or in eCommerce. 
• Bachelor’s in Design, User Experience (UX), Human Computer Interaction, Mass Communications or related field. 

Skillset  

• Mock ups : Sketch, Axure, Figma 
• Usability test : Morae, WebEx Remote UTs 
• Image editing & illustration : Photoshop, Expression Design, CorelDraw, Adobe illustrator. 

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

Role & Responsibilities:

• You will own end to end testing and will set best practices in collaboration with the engineering manager.
• You will create necessary automation libraries and frameworks as per requirement and will build automation tests respectively.
• You will ensure health by putting the necessary checks and balances wherever appropriate.
• You are also responsible for driving meetings, new initiatives and innovation.
• You will participate in all day-to-day QA tasks.
• Research into new test/validation technologies/methodologies.
• Work with cross-functional teams to ship high-quality releases.
• Provide technical guidance and mentorship to a team of SDETs and Sr SDETs.
• Encourage and drive initiatives which promote innovation and technical excellence.
• Constantly look for improvements in software development and testing processes.