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About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

We are seeking a skilled NestJS/PostgreSQL Developer to join our development team. As a NestJS/PostgreSQL Developer, you will be responsible for designing and implementing server-side applications, APIs, and databases using NestJS framework and PostgreSQL. You will work closely with other developers, stakeholders, and project managers to deliver high-quality software solutions.

Responsibilities:

1. Develop server-side applications and APIs using the NestJS framework.
2. Design and implement efficient and scalable database schemas using PostgreSQL.
3. Collaborate with front-end developers to integrate server-side logic with the user interface.
4. Write clean and maintainable code following best practices and coding standards.
5. Conduct code reviews and provide constructive feedback to improve code quality.
6. Optimize application performance and troubleshoot any issues or bugs.
7. Work closely with stakeholders to understand requirements and translate them into technical solutions.
8. Participate in the entire software development lifecycle, including planning, designing, coding, testing, and deployment.
9. Stay up-to-date with the latest trends and technologies in web development, NestJS, and PostgreSQL.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. Proven experience (2-5 years) in server-side application development using NestJS framework.
3. Strong knowledge of TypeScript and JavaScript.
4. Experience with PostgreSQL or other relational databases.
5. Proficiency in building and consuming RESTful APIs.
6. Familiarity with Git version control system.
7. Good understanding of software development principles, design patterns, and best practices.
8. Excellent problem-solving and debugging skills.
9. Strong communication and collaboration skills.
10. Ability to work independently as well as in a team environment.

Preferred Qualifications:

1. Experience with other JavaScript frameworks such as Angular or React.
2. Knowledge of microservices architecture and containerization (e.g., Docker).
3. Familiarity with cloud platforms like AWS, Azure, or GCP.
4. Experience with testing frameworks (e.g., Jest, Jasmine).
5. Understanding of Agile/Scrum development methodologies.

What you need to have:

Here is a great opportunity with one of the largest Ayurvedic sites in the USA, Australia, Canada and Europe where Venture Capital Funds such as Fireside Ventures and Kalpavriksh Fund ( a Centrum Group Venture Capital Fund) and several other Marquee angel investors have invested > INR 44 crores in the firm!

What you need to have:

• GRAPHIC DESIGN for e-commerce/education domain including STATIC, MOTION-GRAPHICS and VIDEOS for digital assets and print media, branding, merchandise and BTL activities
• Cross-functioning with our IT, Digital Marketing and Product team wherein you’ll be creating visually stunning designs, webpage mock-ups, logos, illustrations and marketing campaign creatives
• Create various concept routes, designs and colour palettes basis promotion themes for digital assets and campaigns as well as make amendments basis feedback
• Prepare print media graphics for BTL and internal branding
• Manage complete design process from conceptualization, testing, approval and implementation
• Adhere to media content calendar and timelines of various departments and ensure seamless delivery of creative content
• This role offers good exposure in E-COMMERCE and EDUCATION SEGMENT
• Min of 3 years of relevant experience in ADOBE SUITE including proficiency in PHOTOSHOP, AFTER EFFECTS, PREMIERE PRO and XD. Additional experience on IN-DESIGN and CORELDRAW preferable

• Expertise in ADOBE SUITE, mainly PHOTOSHOP, AFTER EFFECTS, PREMIERE PRO and XD
• Hands-on experience on IN-DESIGN and CORELDRAW
• Compelling storyboard making which effectively highlights the theme in the design concept
• Designing UI mock-ups having many concept routes, including STATIC, MOTION GRAPHICS and VIDEO creatives
• Creative thinking and solution finding approach for adapting and testing graphics across different media
• Effective interpersonal communication skills in a highly collaborative team environment

• 2-5 years of relevant experience
• MFA or relevant degree in design and fine arts
• Design portfolio to have several reputable brands, preferably from e-commerce domain
• Good communication in written and spoken English

Your key responsibilities will be converting PSD/Figma into HTML/CSS. You will also be responsible for writing clean, semantic front end code - HTML5, CSS3, JQuery, Java Script.

Selection Criteria
If your profile has selected then you have to attend a 3 hours assignment to move your candidature to the final round of interview.

• Seek to enhance the user experience by creating seamless navigation through various digital programs and interfaces within the company
• Use coding to develop the aesthetics implemented within a website or product, from the layout menus and drop-down options to colors and fonts
• Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork
• Develop overall concepts for improving the user experience within a business webpage or product, ensuring all interactions are intuitive and convenient for customers
• Collaborate with back-end web developers and programmers to improve usability

• 2-4 years of demonstrated experience in creating and implementing UI development
• Detailed experience with coding and the ability to troubleshoot and analyze websites using HTML, CSS and comparable languages
• Continued education and research into UI development trends and current design strategy and technology
• Professional written and interpersonal skills
• Ability to prioritize and manage multiple milestones and projects efficiently
• Advanced problem-solving skills and the ability to optimize code for the best possible outcome
• Ability to work effectively in a collaborative environment to create top-performing interfaces
• Proficient with visual design programs such as Adobe Photoshop

To get transparent and quick status update, apply on: https://rb.gy/lealon

What you need to have:

• Able to develop original and absolutely unique good quality content.
• Write content for articles, blogs, Websites, etc as per the requirement
• Proofread and edit blog posts before publication.
• Find and develop new ideas for the creation of high-quality content.
• Reviewing and editing articles.
• Conduct research and writing content on a regular basis.
• Convert ideas into enriching write-ups for websites, blogs, articles.
• Attention to detail.
• Promote content on social media
• Conduct simple keyword research and use SEO guidelines to increase web traffic

• Proven work experience as a Content Writer, Copywriter or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Ability to meet deadlines