Test Automation Engineer

POP - Voice process

Qualification: Any graduate with 1 Year mandatory experience. Preferably in customer support.

The candidate should be fluent in Hindi and English.

Versant Level: 5 with 0% MTI

6 Days working

Rotational Shifts: Day rotational

CTC: Up to 35,000 depending upon the profile

 We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us – Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤 Your Role: Escalation Handling & Operations Executive

In this role, you’ll be the go-to person for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting ✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

 ✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand 🏍️ Direct involvement in ensuring customer satisfaction and operational excellence 🏆 Attractive incentives & performance-based career growth 📈 Chance to build a career in customer experience & operations management

Company: Torrent Power Ltd

Location: Ahmedabad

Profiles: FICO (AM – FICO (Integration/Implementation Consultant)

Experience - 6+ years (Relevant)

Full time- Required

CTC: Upto 20Lpa

Job Description:

SAP FICO Implementation and Functional Support

• Conceptualizing & Mapping of all Business Scenarios

• Functional support for all SAP FICO Modules including Product Costing

• Expertise in integration with all other SAP R3/ISU modules

• Understanding & knowledge of MDM

• Having expertise & understanding the migration activity

• SAP IS-U Developments

• Preparing Functional & Technical Specification Document

• Implementation/Execution of development logic

• Technical / Functional testing of IS-U FICO developments

• SAP Roles & Authorization

• Role creation according to requirement and assignment of Role to user

Join as a NEET Doubt Solver!

Help NEET aspirants by solving their doubts in Chemistry, Biology, and Physics. Earn for every doubt you solve correctly and unlock exciting rewards as you grow. Start making a difference — and earning — today!

Inside Sales Representative for North America

Position Responsibilities :

• New account acquisition and upsell including prospecting, outbound, independently following up on inbound leads, qualifying, solution selling, negotiation and closing
• Proactively develop and manage a mix of small and large deals, while focusing on closing deals with a high likelihood of success
• Develop strategic prospecting plans for territory development, working with other team members where appropriate
• Apply experience in navigating through sales cycle to drive deals to closure, identifying key decision makers and business drivers
• Applies thorough knowledge of key competitors and understanding of how products compare with competitors
• Keep up to date on new product releases to maximize opportunities in the prospect and account base
• Obtains repeat business, referrals and references by applying understanding of the unique requirements of the key decision makers.
• Demonstrate strong qualification skills to provide accurate forecast reports to management on opportunities as required
• Present to customers through web based meetings
• Provide a consultative sales approach through an extended sales cycle to consistently meet or exceed quota.

Qualifications :

Success selling SaaS products with a track record of exceeding quota

• 5 years minimum in software sales, preferably with experience in complex sales
• Experience with Salesforce
• A team player who works well in a collaborative environment and supports their colleagues
• A professional who "leans-in" and takes initiative
• Outstanding verbal, written and remote presentation skills
• Experience with Solution Selling, SPIN Selling, MEDIC, Sandler is preferred
• Experience developing wining strategies and implementing the appropriate tactics
• A history of working with C-level prospect

Free (For Candiates with Marks above 80%) Training will be Provided in ERP Implementation, Marketing & Development

1) ERP

2) Lead Generation (Through Phone, email, SMS, social media)

3) Demonstration

4) Installation

5) User Training & Aministration

6) Requirements Gathering

7) Customization

8) Support

9) Crystal Report

Training is Free only for Candidates with Markes above 80%

Those who successfully complete the training will be Offered Internship

Those who successfully Complete the internship will be offered Full Time Job.

Responsibilities:

Design, develop, and maintain web applications using the MERN stack (MongoDB, Express, React, and Node.js)

Work closely with the team to understand business requirements and deliver solutions

Implement and maintain blockchain-based solutions using various blockchain platforms

Write clean, maintainable, and efficient code

Collaborate with cross-functional teams to ensure the technical feasibility of UI/UX designs

Participate in code reviews and contribute to the development of best practices and standards

Stay up-to-date with the latest web development trends and technologies

Requirements:

2+ years of experience in web development using the MERN stack

Experience with blockchain technology, such as Ethereum, Bsc, Solana,

L2 solutions of Ethereum(Optimisms, Polygon).

Strong proficiency in JavaScript, React, Node.js, and MongoDB

Knowledge of RESTful API/GraphQl design and development

Understanding of Hashing algorithms.

Familiarity with Git, Agile methodologies, and continuous integration and deployment

Ability to work in a fast-paced and dynamic environment

Strong communication and collaboration skills

If you're a highly motivated and experienced MERN Stack Developer with a passion for blockchain technology, we'd love to hear from you!

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

The Telephony platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  Our systems are evolving and we need quality experts to inject confidence and stability into that evolution.   

We are looking for a highly skilled developer who is adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise.  If this is your type of paradise then you could be engineering automation systems that the development team will rely on daily.  

Who you are

• Experienced in developing flexible test frameworks and tools that substantially increase developer confidence.
• You work with cloud technologies, including the testing of REST services.
• You implement automatic reporting that will contribute to rapid resolution of failures.
• Capable of bringing together system testing with independently working components.
• Develop and execute comprehensive test strategies.
• You like mentoring other engineers about engineering, automation and testing best practices.

• You independently analyze and troubleshoot advanced Python code and microservices.
• You communicate and work cross-functionally and across management levels.
• You advocate for doing the right thing even if it’s difficult.
  
  

What you will achieve

In your first 3 months: Fluency

• You will develop a deep understanding of the technology stack, network traffic concepts and terminology.
• You will have developed a strong understanding and strategy for the independent nature of our testing needs.
• You will apply that strategy to design and start building an initial framework with reporting.
• You will commit multiple high-value automated tests and start the process of addressing CI failures.

In your first 6 months: Mastery

• You will contribute to design discussions and participate in code reviews. 
• You will continuously learn and expand the automation testing framework. 
• You will contribute to improving functional API documentation. 
• You will take ownership of test failures to ensure our CI system stays reliable.
• You will mentor and coordinate work with other SDETs
• You will start to explore performance and other testing areas of testing needs.

Bonus if you have:

• Knowledge of IP traffic concepts and terminology
• Experience with VoIP, Telecommunication Systems, and Communication technologies
• Familiarity with Google Cloud Platform (GCP), Docker or Kubernetes 
• Build automation that developers can use locally. 
• Hands-on expertise on various VoIP & TDM based testing tools like SIPp, Navtel, Spectra2 
• Experience in load testing complex real-time communication platforms

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals & Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.