Business Development Manager

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Total Experience (Mandatory):1+ years of B2B Sales / Channel Sales / Partner Management experience in IT Solutions, Training Solutions, Certification Sales, or Technology Services.

Mandatory (Experience 1 – Partner / Channel Sales): Must have experience working with channel partners, system integrators, resellers, or strategic alliances

Mandatory (Experience 2 – Partner-Led Deal Execution): Must have supported or driven partner-led sales cycles, including requirement alignment, proposal coordination, and deal closure

Mandatory (Experience 3 – Business Planning & GTM Execution):Experience creating joint business plans, certification calendars, GTM strategies, and sales campaigns with partners.

Mandatory (Communication & Stakeholder Management): Must be able to coordinate across partners, internal teams, and end customers effectively.

Mandatory (Education Background): Must have a technical or IT-oriented education background —BE / BSc IT / MSc IT is mandatory

1       Customer Styling:

Assist customers in selecting outfits that align with their personal style, body type, and needs  

Offer suggestions on trends, colors, patterns, and accessories to create a cohesive look

Product Knowledge:

Maintain in-depth knowledge of the store's inventory, including new arrivals and current promotions  

  Be well-versed in fabrics, garment care, and styling options for different pieces  

.    Visual Merchandising:

   Ensure the store's presentation aligns with current trends and seasonal themes  o      Work with the team to create visually appealing displays that attract and inspire customers  

  Customer Relationship Management:

   Build lasting relationships with customers, understanding their style preferences for future recommendations  

   Follow up with regulars on upcoming launches or promotions that may interest them  

    Sales Goals:

  Drive sales by creating a seamless shopping experience and encouraging addons or complete looks  

     Meet personal and store sales targets by promoting items effectively  

About the role –

● Counsel students over the phone for admissions in UG & PG Courses.

● Assist learners in forms filling for admission.

● Guide students to take admission in our partner colleges as per the assigned targets.

● Have a direct access to the colleges SPOC as & when required & help in admission conversion process. Maintain daily MIS on

the calls & walk-ins (if any)

Must have skills:

● Excellent listening + communications skills (English and Kannada/Tamil/Telugu).

● Interpersonal Skills

● Integrity and Professionalism.

● Ability to operate within a wide range of student personalities and backgrounds.

● Should enjoy working in a core sales driven environment.

● Self-starter & ability to execute high velocity closures.

● Inherent ability to have engaging conversations.

● Graduate in any stream.

● Comfort & knowledge of Microsoft Office (for data management)

GirnarSoft Education Services Pvt.Ltd. provides equal opportunities to all its employees and all qualified applicants for

employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex, age, nationality, disability and

veteran status.

Who are we?

Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.

Success in the Role:

This role is an opportunity for an Engineering Leader looking for their next growth opportunity. As a leader, you will help us build and scale our team as our product grows and reaches new customers. This role requires technical and interpersonal skills to work with multiple teams, passion for solving problems, a focused approach towards growing people, expertise in product quality, automation and for delivering results.

As an Engineering Director, you will:

Lead the teams that enables our customers to build the middleware and backend of their products using our no code platform. We are a SaaS platform that allows our customers from different domains to build web scale applications online.

In this position, you are responsible for people management and product deliveries. It requires hands on Java and/or Golang development experience. Your responsibilities include

• Hire, mentor and motivate your teams.
• Plan and manage scrums and deliveries.
• Knowledge of cloud deployments, security and scalability concerns.
• Contribute to the design and develop of Java and GoLang based micro services.
• Expertise in scalable systems, including APIs, middleware and database systems.
• Create efficient development, build, packaging and deployment processes for Java and GoLang micro services.
• Review code and enforce best coding, security and test practices.

Work Experience and Skills required:

• Overall 15+ years of experience
• Experience in managing technical teams for 5 years.
• At least 10+ years of Java and/or Golang development experience in the relevant domain
• Worked on a product or SaaS platform
• Good communication and negotiation skills

What is leadership like for this role? What is the structure and culture of the team like?

This role will be reporting to the VP, Engineering. Our team’s focus is on challenging the status quo by innovating in a Jiffy. We believe in building a high performing organization and committing to make our customers successful.

We have cross functional teams organized around different platform components with clear responsibility and accountability. At the same time, engineers with horizontal technical skills like Java and GoLang development report to one leader to bring consistency and best practices across the entire platform.

What are the benefits and perks of working at JIFFY.ai?

• Hybrid Work : We have a hybrid working environment with at least 3 days in the office
• Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
• Workplace practices made for people well-being - Weekend Work Monitor, Low Call/No Call Wednesday, and Knowledge Sharing Sessions.
• Token of Appreciation-Early appraisal guaranteed with best Pay-Per-Performance Policy. Compensation off and overtime benefits are offered
• We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
• Grants- Different allowances and perks are designed to support and benefit JIFFYians.
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

#hiring "Business Development Trainee" PlanetSpark

PlanetSpark is a global platform committed to nurturing exceptional communication skills across all stages of life— be it children in the K-12 bracket, college students, working professionals, business owners, or homemakers. Our unique approach integrates live and asynchronous learning strategies that cater to individual needs and schedules. Join our vibrant community of 3,000 skilled educators united in our pursuit of effective and eloquent communication. We are looking for talented individuals who are passionate educators or who are eager to be part of a world-changing team.

Role Description

We are looking for a full-time Business Development Trainee to be based on-site in Gurugram. In this role, you will be responsible for developing, supporting, and maintaining new and existing business partnerships. The role requires a tech-savvy individual with excellent communication skills.

Qualifications

-Bachelor’s degree or higher

-Experience in business development, sales, or marketing desirable is a plus

-Excellent communication, negotiation, and interpersonal skills

-Proven ability to take ownership and responsibility, show initiative, and work effectively in a team environment

-Conduct video counselling sessions

-Generate trial classes

-Take counselling sessions and convert them to sales.

Please note :- Must own a Laptop

Mobile Developer (Xamarin)
To assist us in building out our next generation of mobile apps using Xamarin, we’re looking for a well-rounded Mobile developer. A primary job responsibility will be to assist in developing and maintaining new features for the Xamarin application. The right person for this job will understand the agile methodology as well as thrive in a fast-paced environment.

Required Skills:

• 2+ years experience developing software using Xamarin.
•  Xamarin Form based UI development using XAML
• Strong desire to learn
• Basic understanding of design patterns
• Comfortable working with Subversion, Git, or similar source control environments
• Must be willing to do Test Driven Development.
• Strong communication skills, must embrace working in a highly-collaborative environment

Preferred Skills:

• Good understanding of web-service technologies, Restful APIs
• Some exposure to a version control system such as Git or Subversion
• Proven understanding of software development techniques, concepts and processes
• Driven and self-motivated.
• Works creatively to solve challenging problems

Responsibilities

• Assist in the design, implementation, and maintenance of features for our cross platform applications.
• Provide technical support and troubleshooting that are beyond capabilities of help desk or customer service
• Analyze and fix QA and production problems
• Ensure proper functioning of applications in a production environment
• Work collaboratively with designers, product managers and QA in meeting tight deadlines utilizing SCRUM in an agile environment.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Defines and documents requirements for data, workflow, logical processes, and interfaces with other systems.
• Other tasks and projects as assigned by management.

MTX Group Inc. is seeking a motivated AI Solution Architect to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Creative translation of business needs into a conceptual, logical and physical architecture design of the solution
• Collaboration with the technical teams needed to deliver the design
• Leading architecture and design competency for the automation technology stack
• Strategic direction for maximizing simplification and re-use lowering overall TCO
• Creation of solutions which adhere to Enterprise Architecture, Development, and Information Risk Management standards and policies
• Collaboration with developers and engineering teams resolving the most challenging tasks ensuring the proposed design is properly implemented.
• Proactively identify and address technical strengths, weaknesses, opportunities and threats across the automation landscape
• Strategy for managing the changes to the architecture (new business needs, technology changes, etc.)
• Explain architecture standards and recommendation to business partners and drive alignment

What you will bring:

• Minimum 5 years of hands-on experience in the IT field, at least 3 years in IT architecture
• Solid experience as solution and platform architect, providing technical leadership and guidance designing enterprise software.
• Proven track record at managing multiple projects in fast paced cross-functional team environment.
• 1+ year year experience working with chatbots is a plus
• 2+ years hands-on experience with Microsoft Azure and Amazon Web Services
• Working knowledge of Machine Learning, techniques, algorithms, natural language processing
• Certifications in multiple cloud platforms is ideal
• 2+ years of experience working in an Agile Scrum / DevOps development methodology.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others