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Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

Enter and update data into databases, spreadsheets, and systems with high accuracy. 

• Verify and correct data to ensure consistency and eliminate errors. 

• Review source documents for completeness and clarity before entry. 

• Maintain records of activities and completed work. 

• Retrieve, organize, and present data for internal reports as required.

 • Identify and report discrepancies or data quality issues to supervisors. Requirements: 

• High school diploma or equivalent

 • Proven experience in data entry, clerical, or administrative work. 

• Strong typing skills with accuracy and speed.

 • Proficiency with MS Office (Excel, Word) and database software. 

• Good time management skills.

 • Strong attention to detail. 

• Ability to work independently and meet deadlines.

• The preparation of the companies QA manual control and supervision of all amendments and revisions
• Control and the distribution of all the companies quality documentation
• Monitor all quality related activities on the project
• Perform all internal and external audits on behalf of the companies management
• Verify contractor quality requirements are specified to vendors and contractor documentation submittals.
• Attend all pre-bid meetings and coordinate all project requirements with the project bidders.
• Attend client quality management meetings
• The preparation and control of project quality system management documentation prior to project commencement.
• Review quality inspection personnel qualifications and training requirements
• Monitor the disposition of all issued nonconformance reports.
• Monitor the progress and effectiveness of the project quality management system. Recommend and implement improvements when required.
• Coordinate all QA/QC activities with the site QC manager
• Coordinate all QA/QC activities with the site QA/QC procurement manager
• Coordinate all quality related correspondence with the customers representatives.
• Monitor statistical method reporting.
• Action and close all customer complaints
• Control all achieve documentation upon the completion of the project.

Join us to reimagine how businesses integrate data and automate processes – with AI at the core.

About FloData

FloData is re-imagining the iPaaS and Business Process Automation (BPA) space for a new era - one where business teams, not just IT, can integrate data, run automations, and solve ops bottlenecks using intuitive, AI-driven interfaces. We're a small, hands-on team with a deep technical foundation and strong industry connects. Backed by real-world learnings from our earlier platform version, we're now going all-in on building a generative AI-first experience.

The Opportunity

We're looking for a Full-Stack Tech Lead who can drive the development of our new platform while mentoring a small but capable team. You'll own technical delivery across the stack (Next.js, Nest.js, Spring Boot, LangGraph on AWS), influence architecture decisions, and work closely with leadership on bringing our product vision to life.

If you're excited about building AI-native experiences, love working across the stack, and thrive in a fast-paced startup environment, this is your chance to shape a category-defining product.

What You'll Do

• Spend 70% of your time designing, building, and reviewing software across frontend, backend, and AI layers
• Guide a small engineering team (30% of your time) and lead from the front
• Translate product and business needs into system designs and execution plans
• Own the delivery of features and infrastructure that can scale to enterprise-grade workloads
• Unblock the team, champion engineering best practices, and build a culture of quality
• Contribute to architectural decisions and introduce new technologies as needed (e. g., queuing, observability, etc. )
• Be a mentor, collaborator, and the go-to person for complex technical decisions
• Advocate and implement AI-first principles in every layer of the product

You Might Be a Fit If You Have

• 6-8 years of experience building and scaling full-stack applications
• Proven track record in early-stage B2B SaaS or platform engineering teams
• Strong command over modern web stacks - ideally Next.js, Nest.js, and Spring Boot
• Comfort working with AWS and hybrid/on-premise infra setups
• Experience or deep interest in building AI-powered user experiences (LangGraph, LLMs, etc.)
• A strong sense of ownership, product thinking, and attention to detail
• Startup mindset: resourceful, fast-moving, and outcome-focused
• Experience with enterprise IT SAAS software (Salesforce, Oracle ERP, Netsuite, etc) is a plus

Why Join Us

• Build a generational product at the intersection of AI, automation, and data
• Work closely with founders and leadership with no layers of bureaucracy
• Have end-to-end ownership of what you ship
• Help shape the culture and tech foundations of a new, ambitious company
• Onsite in Hyderabad, with flexibility when needed

Sounds like you?

We'd love to talk. Apply now or reach out directly to explore this opportunity.

Responsibilities

• Initiate outbound calls to potential clients to promote properties and generate leads.
• Respond to inbound calls and answer queries related to various real estate projects.
• Schedule and coordinate site visits with potential buyers.
• Maintain and update customer records in the CRM system.
• Follow up with clients to provide additional information and gather feedback.
• Collaborate with the sales team to achieve sales targets and objectives.
• Stay updated on real estate market trends and project details.

Qualifications

• High school diploma or equivalent; a bachelor's degree in any field is preferred.
• Proven experience in telecalling or telemarketing, preferably in the real estate sector.

• Order Management Support (Req 3) 

Must have skills: 

Should have experience as End user in SCM 

Expertise in Supply Chain Management (SCM) Oracle preferred  

Experience in Order Management 

• 3 Point Role Definition 

• Data validating and entry 
• Return Material Authorization (RMA) processing 
• Create internal sales orders, requisitions, ship orders and receipts 
• Inventory variance resolution / reconciliation 
• Resolve shipping and billing issues 

• Systems Access Needed 

• Oracle 
• SalesForce 
• JIRA 

• Propose efficient technical solutions and programming design
• Write technical specifications (COBOL/400)
• Do development and unit testing in COBOL/400

Responsibilities:

• Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
• Tackle the challenges that occur from having your code running on different merchant websites.
• Ensure the technical feasibility of UI/UX designs.
• Optimise applications for maximum speed and scalability.
• Collaborate with other team members and stakeholders.
• Move fast.

Requirements:

• 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
• At least one year experience with Angular.
• Experience writing good JavaScript code from scratch.
• Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
• An eye for detail and empathy for the customer.
• Experience building for mobile platforms.
• Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.

• Experience working at a fast-growth startup.
• Experience upgrading angular.

A strong background in Azure OR Amazon Web Services (AWS) or a similar cloud platform is a must-have, certification is a plus.

Excellent technical skills and knowledge include but not limited to: cloud methodologies like PaaS and SaaS; programming languages such as Python, Java, .Net; orchestration systems such as Chef, Ansible, Terraform; Azure IaaS servers; PowerShell scripting.

Fully aware of the DevOps cycle with hands-on on deployment models to the cloud.

Experience working with Docker and related containerization technologies.

Experience working on orchestration platforms such as AKS, RedHat OpenShift etc.

Extensive knowledge working with logging and monitoring tools such as EFK, visualization tools such as Grafana and Prometheus.

Exposure to security alert monitoring tools.