Strategy & Operantions Manager

Job Description – International Voice Process

Company: Invensis Technologies (CMMI Level 3)

Location: JP Nagar, Bangalore

Experience: 6 months – 1 year

Job Type: Full-time (Work From Office)

1. Job Overview:

We are looking for customer-focused professionals with excellent English communication skills to handle international voice processes for UK, US, and Australian clients. The role involves managing inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.

2. Key Responsibilities:

• Handle customer queries via calls, ensuring timely resolutions.
• Maintain professional and courteous communication with customers.
• Work in rotational shifts as per international time zones.
• Follow company guidelines and customer service protocols.
• Maintain accurate customer records and escalate issues when necessary.

3. Required Skills & Experience:

• Minimum 6 months - 1 year of experience in an International Voice Process.
• Excellent English communication skills (verbal & written).
• Ability to handle difficult customer situations with patience and professionalism.
• Comfortable working in night shifts and rotational shifts.
• Basic technical knowledge of CRM tools and call handling processes.

4. Mandatory Experience :

• Prior experience with UK, US, or Australian clients.
• Knowledge of customer service best practices.

5. Minimum Qualifications:

• Graduate / Undergraduate (Any discipline).
• Freshers with excellent communication skills can apply.

Salary Range:

Salary : 22 Net take home to 25 Net Take home

Preferred Location:

Candidates should reside within a 5 KM radius of JP Nagar, including:

• Jayanagar
• Banashankari
• BTM Layout
• Kumaraswamy Layout
• Bannerghatta Road
• Sarakki Nagar
• Puttenahalli
• Madiwala
• Padmanabhanagar
• Uttarahalli
• Girinagar

Location:

Invensis Technologies (P) Ltd.

#1321, Sarakki Extension 15th Cross,

100 Feet Ring Road, JP Nagar 2nd Phase,

Marenahalli, Bangalore - 560 078

Shift Details:

• Shift Type: Rotational (UK, US, Australian shifts)
• Working Days: Monday to Friday

Required Skills:

• Excellent Communication Skills
• Customer Handling
• Call Resolution
• CRM Knowledge
• Problem-Solving

Recruitment Process:

1. L1: Initial Screening
2. L2: Communication & Accent Test
3. L3: Telephonic round
4. L4 : HR Discussion

Additional Benefits:

• One-way cab facility for female employees.
• Male candidates must arrange their own transport.

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I would like to hire a Digital Marketer with experience in advertising to run Facebook ad campaigns for our business.

If you are interested, we will discuss it.

Best regards,

• DevOps Pre Sales Consultant

Ashnik

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

For more details, kindly visit www.ashnik.com

THE POSITION Ashnik is looking for experienced technology consultant to work in DevOps team in sales function. The primary area of focus will be Microservices, CI/CD pipeline, Docker, Kubernetes, containerization and container security. A person in this role will be responsible for leading technical discussions with customers and partners and helping them arrive at final solution

RESPONSIBILITIES

• Own pre-sales or sales engineering responsibility to design, present, deliver technical solution
• Be the point of contact for all technical queries for Sales team and partners
• Build full-fledged solution proposals with details of implementation and scope of work for customers
• Contribute in technical writings through blogs, whitepapers, solution demos
• Make presentations at events and participate in events.
• Conduct customer workshops to educate them about features in Docker Enterprise Edition
• Coordinate technical escalations with principal vendor
• Get an understanding of various other components and considerations involved in the areas mentioned above
• Be able to articulate value of technology vendor’s products that Ashnik is partnering with eg. Docker, Sysdig, Hashicorp, Ansible, Jenkins etc.
• Work with partners and sales team for responding to RFPs and tender

QUALIFICATION AND EXPERIENCE

• Engineering or equivalent degree
• Must have at least 8 years of experience in IT industry designing and delivering solutions
• Must have at least 3 years of hand-on experience of Linux and Operating system
• Must have at least 3 years of experience of working in an environment with highly virtualized or cloud based infrastructure
• Must have at least 2 years hands on experience in CI/CD pipeline, micro-services, containerization and kubernetes
• Though coding is not needed in this role, the person should have ability to understand and debug code if required
• Should be able to explain complex solution in simpler ways
  · Should be ready to travel 20-40% in a month
• Should be able to engage with customers to understand the fundamental/driving requirement

DESIRED SKILLS

• Past experience of working with Docker and/or Kubernetes at Scale
• Past experience of working in a DevOps team
• Prior experience in Pre-sales role

Salary: upto 20L

Location: Mumbai

Roles & Responsibilities:

•             Ability to work as a member of a team assigned to design and implement solutions.

•             Data analysis - skills to conduct analysis and deliver recommendations to the team and customer.

•             Dashboard and Dataset development - develop dashboards and datasets that meet and exceed customer requirements.

•             Presentation skills - demonstrated ability to simplify complex situations and ideas and distil them into compelling and effective written and oral presentations.

•             Learn quickly - the ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

•             Experience in vendor and/or project management

•             Strong problem solving capabilities to participate in complex strategic initiatives

Skills Experience:

•             Hands-on experience working with Tableau CRM,Force.com using Apex, triggers, Visualforce and LWC.

•             Experience in documenting data flows and mapping

•             Experience of preparing / transforming the data using custom SQL

•             Ability to understand the best way of visualizing complex datasets

•             Previous experience using Einstein Discovery is a plus.

•             Must have strong communication and collaboration skills

Desired candidates must have 3-6 years experience as NodeJs Developer.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

What you need to have:

Primary Skills: Java Backend Development, UNIX, Oracle, SQL, MQFTP

Secondary Skills:  Autosys, Service Now

Experience: 6- 8 years

Responsibilities:

• Drive the Migration Project and support Business Applications teams through the project lifecycle.
• Interpret written business requirements, functional requirements and technical specification documents to design and develop technical solutions that meet business needs
• Contribute to Application development, migration of components, testing and Production Support.
• Collaborate with IT and Business partners to develop, and troubleshoot end to end technical solutions
• Create and maintain technical evaluation documentation using defined technical documentation templates that meet standards

Required Skills:

• Well versed with Java Backend Development.
• Proficient in Oracle, SQL.
• Experience in Shell scripting in UNIX, Autosys scheduler
• Good understanding of Database Management Systems (DBMS)
• Knowledge of different file movement patterns and tools  - File Transfers, Messaging, MQFTP, Sterling Integrator, Mobius
• Knowledge of different file formats plus file format conversion to & from JSON, csv etc.
• Good understanding of Object-Oriented Programming
• Good understanding of SDLC lifecycle & processes.
• Exposure to ITIL foundational concepts, Service Now and Production Management Activities.
• Financial Services experience will be a plus
• Experience in using Dev tools ( Eclipse ), code quality tools, defect tracking tools

Desired Skills: 

• Strong interpersonal, oral, presentation, and written communication skills

• Excellent team player with good organizational, communicational, analytical and logical skills.

About the Role

The Dremio India team owns the DataLake Engine along with Cloud Infrastructure and services that power it. With focus on next generation data analytics supporting modern table formats like Iceberg, Deltalake, and open source initiatives such as Apache Arrow, Project Nessie and hybrid-cloud infrastructure, this team provides various opportunities to learn, deliver, and grow in career. We are looking for technical leaders with passion and experience in architecting and delivering high-quality distributed systems at massive scale.

Responsibilities & ownership

• Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
• Lead and mentor others about concurrency, parallelization to deliver scalability, performance and resource optimization in a multithreaded and distributed environment
• Propose and promote strategic company-wide tech investments taking care of business goals, customer requirements, and industry standards
• Lead the team to solve complex, unknown and ambiguous problems, and customer issues cutting across team and module boundaries with technical expertise, and influence others
• Review and influence designs of other team members 
• Design and deliver architectures that run optimally on public clouds like GCP, AWS, and Azure
• Partner with other leaders to nurture innovation and engineering excellence in the team
• Drive priorities with others to facilitate timely accomplishments of business objectives
• Perform RCA of customer issues and drive investments to avoid similar issues in future
• Collaborate with Product Management, Support, and field teams to ensure that customers are successful with Dremio
• Proactively suggest learning opportunities about new technology and skills, and be a role model for constant learning and growth

Requirements

• B.S./M.S/Equivalent in Computer Science or a related technical field or equivalent experience
• Fluency in Java/C++ with 15+ years of experience developing production-level software
• Strong foundation in data structures, algorithms, multi-threaded and asynchronous programming models and their use in developing distributed and scalable systems
• 8+ years experience in developing complex and scalable distributed systems and delivering, deploying, and managing microservices successfully
• Subject Matter Expert in one or more of query processing or optimization, distributed systems, concurrency, micro service based architectures, data replication, networking, storage systems
• Experience in taking company-wide initiatives, convincing stakeholders, and delivering them
• Expert in solving complex, unknown and ambiguous problems spanning across teams and taking initiative in planning and delivering them with high quality
• Ability to anticipate and propose plan/design changes based on changing requirements 
• Passion for quality, zero downtime upgrades, availability, resiliency, and uptime of the platform
• Passion for learning and delivering using latest technologies
• Hands-on experience of working projects on AWS, Azure, and GCP 
• Experience with containers and Kubernetes for orchestration and container management in private and public clouds (AWS, Azure,  and GCP) 
• Understanding of distributed file systems such as  S3, ADLS or HDFS
• Excellent communication skills and affinity for collaboration and teamwork