Strategy & Operantions Manager

● Understand as a social product right from our top of the funnel, the free  and the pro features for Teenagers

● Understand the target User personal

● Ideating on new program pathways and working with subject matter experts on building an active, project based learning curriculum

● Responsible for the management and organisation of all programs, across the free and paid offering

● Building data driven structures to understand the effectiveness of learning and engagement initiatives

● Coordinating with the Business, Marketing, Product and Operations teams to drive learning and engagement objectives

● Build a culture of continuous learning and constructive feedback within the team geared toward futuristic learning vision

 

 

Expectations and Skills

● Bring founder’s mindset to work everyday, high ownership and drive to make a dent, high ambition

● Super high creativity and innovation driven approach to learning

● Proven Expertise in setting up and scaling Masterclasses (Cohort based live courses) and/or Project based learning pedagogy

● Proven Experience (5+ years) in managing large specialized teams

● Understanding of a social product and the category is building and complete alignment with the mission

● Hands on leadership, we don’t want managers but amazing leaders who can drive a sports team like culture by being the Captain rather than the Coach

● Fast iterations and super fast learning temperament as a leader

● Ability to handle multiple tasks, channels, diverse global team members

● Very strong in setting processes, dashboards, workflows, tracers, project management tools to keep everyone sane as we scale!

● Deep user understanding and user driven approach rather than business focused only

Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 750 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. Alongside this, we also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe. 

We have a team of talented people collaborating daily between our studios in Leamington Spa, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, the Philippines and many more places, and we’ve recently acquired our first external studio, TicTales which is based in France. We have a truly global team making games for a global audience. And it’s paying off: Kwalee has been recognised with the Best Large Studio and Best Leadership awards from TIGA (The Independent Game Developers’ Association) and our games have been downloaded in every country on earth!

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters for many years, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts. Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle. Could your idea be the next global hit?

What’s the job?

As a Live Ops Manager you will be charged with planning, running and measuring the impact of a suite of in-game promotional events to drive changes in the player behaviours to affect retention, monetization and other important product success criteria.

What you tell your friends you do

“I am the one pulling levels and turning dials behind the scenes to make sure everything in our live games delights our players”

What you will really be doing

• Working closely with the Product Manager to create a plan for a range of live operations events that will run within a title and supply a forecast on what they will do to the games performance.

• Collaborate with design, art and programming in the creation of new live event types to be added to the game.

• Produce reports with the help of the analytics dept that will highlight how successful the events have been.

How you will be doing this

• You’ll be part of an agile, multidisciplinary and creative team and work closely with them to ensure the best results.

• You'll think creatively and be motivated by challenges and constantly striving for the best.

• You’ll work with cutting edge technology, if you need software or hardware to get the job done efficiently, you can get it.

Team

Our talented team is our signature. We have a highly creative atmosphere with more than 150 staff where you’ll have the opportunity to contribute daily to important decisions. You’ll work within an extremely experienced, passionate and diverse team, including David Darling and the creator of the Micro Machines video games.

Skills and requirements

• A minimum of 18 month experience in a live operations team on a live Casual or Midcore game

• Data driven and analytical with the ability to formulate a hypothesis and a plan to measure it

• Playing the competition game constantly and being the main source if real world information on their product offering in live games

• Strong written and verbal communication skills.

• Ability to work creatively in a demanding team environment.

• Absolute passion for playing and making video games, especially mobile games.

• Strong creative ideas and imagination, able to entertain players with challenges, humour, surprises and fun.

• Positive attitude, self driven and able to work alone or as part of a team.

Desirable

• Experience in typography or font design

• Coding / prototyping skills.

• Skills in animation, motion design and/or special effects

• Experience of mobile game live ops, A/B testing and telemetry.

We offer

• We want everyone involved in our games to share our success, that’s why we have a generous team profit sharing scheme from day 1 of employment

• In addition to a competitive salary we also offer private medical cover and life assurance

• Creative Wednesdays! (Design and make your own games every Wednesday)

• 20 days of paid holidays plus bank holidays 

• Hybrid model available depending on the department and the role

• Relocation support available 

• Great work-life balance with flexible working hours

• Quarterly team building days - work hard, play hard!

• Monthly employee awards

• Free snacks, fruit and drinks

Our philosophy

We firmly believe in creativity and innovation and that a fundamental requirement for a successful and happy company is having the right mix of individuals. With the right people in the right environment anything and everything is possible.

Kwalee makes games to bring people, their stories, and their interests together. As an employer, we’re dedicated to making sure that everyone can thrive within our team by welcoming and supporting people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances. With the inclusion of diverse voices in our teams, we bring plenty to the table that’s fresh, fun and exciting; it makes for a better environment and helps us to create better games for everyone! This is how we move forward as a company – because these voices are the difference that make all the difference.

This role will :
 12+ years of management experience in software engineering.
 5+ years of experience managing engineering teams
 Strong experience in delivering user interfacing and business critical applications that are scaleable and highly available.
 Solid Experience working with Java and related technologies
 Experience working with Web and UI technologies (Javascript libraries like React) is a big plus
 Experience with building and running microservices in a polyglot environment.
 A strong understanding of database design, and experience with SQL databases and NoSQL databases like Mongo
 Good knowledge of Cloud native and related technologies like Docker and Kubernetes
 Experience with and a thorough understanding of event stream processing and search solutions (Kafka, Elastic etc)
 Experience with designing and developing hybrid mobile react-native is desirable.
 Experience working on projects using Agile methodologies like Scrum
 Ability to design large-scale applications with excellent run-time characteristics such as low latency, fault- tolerance and availability
 Ability to review designs and code, provide actionable feedback, and the detail orientation to follow-up on all technical topics
 Ability to communicate with large cross-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules etc.
 Ability to make the right trade-off choices when dealing with functional complexity, conflicting priorities and
aggressive schedules

Desired skills & experience :
 Bachelor's/  Master's Degree in Computer Science (or related field) or equivalent
 Represent the team and remove hurdles to enable each team member to operate at the highest level of efficiency and productivity
 Ability to hire, mentor and manage the performance of a large team.
 Ability to communicate with senior executives and business stakeholders.
 A learning attitude to continuously improve the self, team and the organization
 Ability to work under pressure and manage difficult situations in a fast-paced work environment.

Job description:

A team player who has operational and order processing knowledge of Mutual Funds, IPO, NCDs, SGB, NCD etc. The role demands for TAT based working, teamwork, follow up with RTAs & AMCs for internal & external client’s query. The role requires good command over excel and MIS.

Requirement / Desired Skills:

• Mutual Funds operational Knowledge, Order Processing flow with BSE Star MF
• IPO Operational and order processing knowledge.
• Adapt at Excel to work on reports and provide required MIS whenever required.
• Good written and verbal communication skills specially in English

ARTIFEX HR is recruiting a Female Executive Assistant - Operations for one of their hospital clients

ROLE MISSION (WHY THE POSITION EXISTS)
 Responsible for managing the MD’s calendar, prepares any notes for the meetings, fixes appointments with visitors, internal staff, etc.
 Prioritizes and follows up on concerns addressed to the MD, including those marked sensitive or confidential nature. Follows course of action as recommended by MD.
 Drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the MDs ability to perform his/her duties
 Making transport and travel arrangements and preparing expense reports for the MD
 Coordinates internally with internal departments and acts as a point of contact between internal and external employees, vendors, external clients and guests
 Arranging minutes of meetings, conferences, Board meetings
 Filing all important documents, correspondence for the MD’s office
 Responsible for regular monthly reports as required by the Management
 Coordinates with external organizations, as required

AREAS OF RESPONSIBILITY 

Administrative Responsibilities:
- Responsible for calendar management, scheduling appointments and meetings
- Making transport and travel arrangements for the MD
- Be the point of contact to answers queries and providing
information related to the MD’s office
- Develop presentations as required by the MD
- Handles all correspondence for the MD’s office and prepare
responses and filing all important documents
- Manage information flow in a timely and accurate manner
- Delegating tasks assigned by MD to staff and follow up of status of all tasks assigned
- Collating MIS from all departments on a timely basis
- Handle confidential information in a sensitive manner

JOB SPECIFICATIONS
Education:
 Bachelor of Commerce / Arts
 MBA (Optional)

Job Related Experience:
 6-8 years of work experience in administration with minimum 3 experience as a Executive Assistant to a Management role
 Excellent computer proficiency required

Business Understanding:
 Hospital Management

Others:
 Excellent English Communication (Written and Verbal)
 Excellent Presentation Skills

* Looking for someone who is having end to end experience in Marking strategy for IT product company.
*Develop a digital marketing plan suitable for your organization, and then implement said plan.
* Experienced in team handling is a must.
* Managing team of SEO, Content Writer, Graphics Designer, WordPress Developer, Lead/Demand Generation, BDE.

• Manage Denial procedures
• Process guidelines management

Key Performance Areas:

• Applying patient and insurance payments and corresponding contractual adjustment/write[1]offs/Offset for all bill types to accounts.
• Electronic scanning of Explanation of Benefits
• Preparing and processing credits and patient and insurance refunds and posting.
• Resolving misdirected payments and returning incorrect payments to sender.
• Copies any zero payments (denial) to the appropriate Patient Account representative for follow-up and post.
• Appealing both denied or underpayments.
• Correct and most debit/credit adjustments of misapplied payments to ensure accurate and timely reporting of accounts.
• Claim scrubbing and Claim submission
• Posting of Electronic Remittance Advice (ERA)
• Knowledge of Durable Medical Equipment is recommended

Skills required:

• Analytical skills
• Typing speed- at least 40 wpm
• MS office skills- MS excel proficiency is preferred
• Eye for details- error-free work
• Fair skills of English language knowledge and understanding
• Domain knowledge on medical billing is preferred but not mandatory

Educational Qualification & Work Experience

• Graduation in any stream
• Additional certification in typing, a medical prescription will be preferred

Individual abilities:

• Willing to work in night shift
• Self- driven/ self-starter
• Problem-solving ability- proactive approach to finding solutions
• Good interpersonal ability
• Career-oriented

Team Lead – Operations

·       Must have work experience in a BPO of 1 year as a Team Lead

·       Should be fluent in English and Hindi (able to clear Versant 4)

·       Open to rotational shifts and week off  (24/7 process)

·       6 day working

·       Experience in Inbound calling

·       Managing a team of at least 15 callers

·       Must have qualities of a good leader

We are looking for a qualified team leader to manage our team and provide effective guidance. Candidate will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, candidate will be the contact point for all team members, so your communication skills should be excellent. Candidate should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, Candidate should lead by setting a good example and engage the team to achieve goals. Responsibilities:-  Create an inspiring team environment with an open communication culture  Set clear team goals  Delegate tasks and set deadlines  Oversee day-to-day operation  Monitor team performance and report on metrics  Motivate team members  Discover training needs and provide coaching  Listen to team members’ feedback and resolve any issues or conflicts  Recognize high performance and reward accomplishments  Encourage creativity and risk-taking  Suggest and organize team building activities.  Proven work experience as a team leader or supervisor.  In-depth knowledge of performance metrics Desired Candidate Profile:  Excellent written and verbal communication skills  Graduate with minimum 1 year of relevant experience working as a Team Leader. Pointers:  Cabs for Male & females in odd hours (Only Delhi)  5.5 Days working (Friday, Saturday & Sunday no off with 10 hours shift.)