11+ SOSL Jobs in Bangalore (Bengaluru) | SOSL Job openings in Bangalore (Bengaluru)

MODE OF INTERVIEW - FACE TO FACE

MODE - WORK FROM OFFICE

LOCATION - BANGALORE

JOB DESCRIPTION -

At least 5+ years’ experience working in the IT industry

• 4+ years of experience developing custom applications on the Salesforce development environment including Force.com IDE, Migration Tools, SOSL, SOQL and Web Services
• Solid understanding of Salesforce, such as configuration, workflows, triggers, managing custom objects, fields, formulas, Force.com IDE, Migration Tools, SOSL, SOQL, Web Services, Lighting Enablement, Aura framework and Lightning web components.
• Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
• Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
• Must be able to work flexible hours to collaborate with remote IT and business team members • Excellent analytical, organizational and problem-solving skills • Excellent written and oral communication skills • Strong customer service mentality

Job Type: Full-time

Manual QA Requirement: Manual QA Testers – Mobile Application Testing 2–3 Manual QA Testers to support an ongoing mobile application project. Key Requirements: ● 3–5 years of experience in software testing, with a strong focus on mobile application testing (mandatory). ● Hands-on experience testing applications built on React Native. ● Basic understanding of Java-based microservices on the backend. ● Working knowledge of Detox (React Native testing framework) is preferred. ● Good to have: ○ Exposure to fintech, particularly with an understanding of trading or investment platforms. ○ Experience with Playwright (not mandatory). 

Power BI Developer(Azure Developer )

Job Description:

Senior visualization engineer with understanding in Azure Data Factory & Databricks to develop and deliver solutions that enable delivery of information to audiences in support of key business processes.

Ensure code and design quality through execution of test plans and assist in development of standards & guidelines working closely with internal and external design, business and technical counterparts.

Desired Competencies:

• Strong designing concepts of data visualization centered on business user and a knack of communicating insights visually.
• Ability to produce any of the charting methods available with drill down options and action-based reporting. This includes use of right graphs for the underlying data with company themes and objects.
• Publishing reports & dashboards on reporting server and providing role-based access to users.
• Ability to create wireframes on any tool for communicating the reporting design.
• Creation of ad-hoc reports & dashboards to visually communicate data hub metrics (metadata information) for top management understanding.
• Should be able to handle huge volume of data from databases such as SQL Server, Synapse, Delta Lake or flat files and create high performance dashboards.
• Should be good in Power BI development
• Expertise in 2 or more BI (Visualization) tools in building reports and dashboards.
• Understanding of Azure components like Azure Data Factory, Data lake Store, SQL Database, Azure Databricks
• Strong knowledge in SQL queries
• Must have worked in full life-cycle development from functional design to deployment
• Intermediate understanding to format, process and transform data
• Should have working knowledge of GIT, SVN
• Good experience in establishing connection with heterogeneous sources like Hadoop, Hive, Amazon, Azure, Salesforce, SAP, HANA, API’s, various Databases etc.
• Basic understanding of data modelling and ability to combine data from multiple sources to create integrated reports

Preferred Qualifications:

• Bachelor's degree in Computer Science or Technology
• Proven success in contributing to a team-oriented environment

Experience in SAP SAC

Experience in end to end implementations

Experience in Configuring SAC to connect and integrate with SAP BW, SAP HANA, and other data sources

Experience in Design and optimize data models in SAP BW, ensuring data is structured efficiently for reporting and analytics

Experience in Implementing data extraction, transformation, and loading (ETL) processes from various sources into SAP BW.

Experience in data modeling, data integration, and reporting using SAP BW and SAP HANA

Experience in Financial Consolidation and Group Reporting.

Experience in Documentation

Experience in Understanding of report building, setting up dimensions and hierarchy, ETL and UAT

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Responsibilities: 

• Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models 
• Determine Project Scope, Objectives and Dependencies
• Develop and manage a detailed project schedule, work plan and key milestones
• Determine and Define Project Resource Allocations
• Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
• Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work 
• Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
• Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team 
• Develop and manage a detailed project schedule and work plan
• Collaborate with Client on requirement changes and initiate change management process
•  Identify, document and update the project scope for changes
• Initiate appropriate review and approvals on the changes
• Evaluate and analyze the impact of changes and communicate with stakeholders
• Seek approvals and commitments on the scope, cost and schedule
• Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies 
• Review/prepare Project Plans for implementation projects and monitor resource allocation 
• Identify Stakeholder Communication Requirements on project performance metrics
• Collaborate with Product Teams on Product enhancements
• Document impact and prioritize changes to Product Backlog and timelines
• Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions 
• Track Project Closure / Handover activities to downstream teams. 

General Requirements: 

• B. Tech or an equivalent degree 
• MBA or an equivalent degree is preferred but not mandatory 
• Excellent written and verbal communication skills 
• Ability to work under pressure and adaptable to change 
• Excellent time management and problem-solving skills 
• Proficiency in MS Office tool.
• Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage 
• Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory 

•  8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.