Engineering Manager

About the company we are hiring for

Here, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind that it is looking to add a Customer Success Associate (Spanish

Speaking) to our growing team. We’ve recently built out a new pooled service offering for

our SMB segment and you will be a key asset in developing and executing the strategy. This

is an exciting opportunity for someone with a solid grasp of customer success processes

who’s looking to take their expertise and leverage it in a hybrid model of pooled service and

dedicated service! You’ll serve as the go-to resource for other team members. Retaining

customers ensures it can maintain its foothold as the market leader in the industry

and execute on our aggressive growth plans.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Success Associate, you'll be responsible for:

● Securing annual subscription renewals and upsell opportunities

● Driving customer adoption, retention, and satisfaction for assigned book of

accounts

● Monitoring and reporting on the health and risk of assigned accounts ●

Managing approximately 150-200 accounts at a time

● Analyzing customer performance data and making recommendations to ensure

revenue growth

● Providing thoughtful, empathetic, and personalized email communication postimplementation

● Supporting our internal Customer Success team by fulfilling partner requests in a timely

manner

● Assisting partners in solving technical and strategy related issues ● Providing best

practices and proactive outreach to partners to ensure they are on their journey to

success

● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience

● Being the voice of the customer back to our Product organization, communicate

trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be

successful in this role will be:

● Curious: By nature, you have a knack for learning the ins-and-outs of software

●Going: You love going above and for teammates and customers

●Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

●Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

●Outgoing: You are enthusiastic and confident in your ability to quickly connect

with new people

Now that we've told you what the job looks like, here are the qualifications we're

looking for in a candidate:

● Willing and able to work in the CEST Time Zone

● 1-2 years of relevant customer success/support experience in a SaaS environment ●

Strong communication skills - you have experience explaining technical concepts to

customers in a professional and thoughtful manner

● Experience being customer centric - you have the ability to understand customer

pain points and genuine desire to help our customers resolve issues ● Experience

working with software or the ability to learn a wide variety of tools ● Fluent in

Spanish

What we are looking for:

1. Looking for person with 5+ years of solid experience in HTML, vueJs, javascript, css & JQuery

2. Must have a strong skillset on technologies and is keen on learn and build next generation recruitment Technology.

3. Should have a strong focus on quality, scalability, and performance of the product.

4. Should be a team player with a solid experience and desire to build customer-centric products and work closely with Product Managers and Designer.

5. Ready to relocate to Pune and join ASAP.
   
   

Role & Responsibilities:

• End to end ownership of the Product frontend development, building reusable, testable, and scalable technology.

• Research, evaluate, analyze, and implement technical requirements.

• Introduce best industry practices to build the best interfaces for users.

• Willing to contribute to Small or Large Project Teams
• Must be willing to start Immediately work from home permanent
• Good Communication Skills (English)
• Can Allocate working hours (Flexible) as per Projects Req.
• Must have Good Internet & Good Laptop/System

Roles and Responsibilities:

1. The Head of Technology at Grab will work closely with the Founding team and lead a team of 30 people comprising backend, frontend developers testers.
2. Grab ’s current technology stack is LAMP and it houses Android applications along with backend modules. The candidate’s role will be to revisit the architecture and aim   the team towards it.  
3. Grab shall be diversifying into various new processes that will create opportunities to create new products which the Candidate shall take ownership of.
4. The Candidate's role apart from owning existing product lines will also be to create enterprise versions of Grab’s stack.
5. Candidates will obtain a deep understanding of the business side and accurate processes and systems around it. He/She will gather feedback from various stakeholders   and continuously refine tech offerings.

 Skills & Qualification:

1. Proven experience of absorbing business knowledge into building innovations around technologies is the key. We expect the technology headto bear the attitude of an entrepreneur to command the future of the firm’s technology to first in industry status.
2. Engineering Degree. One from a premier institute, preferred.
3. Minimum 10 years of experience. Off which 3 years, at a leadership role.
4. Prior development experience, preferred.

What you need to have:

JAVA, JSP, jQuery, Servlet, Hibernate, Spring MVC, Spring boot, SOAP and REST Web Services, Microservices, knowledge of SQL query, build tool like Ant and Maven, very good analytical and logical skills.

Good to have: Redis and Memcached cache management, JBOSS 7 and above, API gateway, Apache, EJB