- For this position please look for someone who comes with 10+ years of total IT experience
- 3+ years of experience in Financial domain
- 3+ years of Lendingexperience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience.
- This is 50% hands on 50% managerial position with experience in Automation or development.
- He should be Technical PM
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Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
- 3+ years of experience in Financial domain
- 3+ years of Lending experience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience.
- This is 50% hands-on 50% managerial position with experience in Automation or development.
- Should be Technical PM
- Understanding customer requirements and analyzing cases in alignment with policies
- Working with the policy team to ensure the right risk parameters are captured and assessed
- Understanding industry and regulatory trends and their impact on customers to ensure the right decisions are taken
- Working closely with business functions to onboard the right set of customers.
- Working closely with operations to ensure that documentation and checks are put in place at various stages of the application lifecycle
- Developing industry-best practices and constantly striving to improve the same, basis market practices
What you need to have:
- Bachelor’s Degree with relevant work experience of at least 3 years with CA/ MBA(preferred)
- 3-4 years of experience in handling credit risk assessment for unsecured business loans. Prior experience in the Lending domain, either with a Bank/ NBFC or a lending platform.
- Very good understanding of documentation related to lending pre-disbursement (mandatory)
- Experience in working on the lending business with a Bank, NBFC, or a platform (mandatory)
- Excellent understanding of industry trends and their impact on segments
- Setup basic credit underwriting processes and scale up the vertical
- Ability to assess customers' basic standard programs like Financials, Banking, etc.
- Proficient in MS Excel and the ability to bring out insights from data
As a Regional VP - Lending, you will be responsible for Monitoring and managing MFI portfolio (Direct, Co-Lending, indirect Lending by NBFC).
What you will do:
- Analyzing financial and business in detail, of on-balance sheet exposures of the region under control for NBFC - MFIs
- Formulating the various criteria to be involved in credit approval and also reviewing the same regularly
- Managing audits and ensuring compliance of relevant laws, regulations and such regulatory requirements
- Being responsible for P&L accountability and revenue generation
- Monitoring the industry trends regularly and thus identifying new business opportunities
- Working closely with external stakeholders like customers and also internal stakeholders such as various departments
- Monitoring and implementing customer acquisition measures and also strategically designing customer retention
- Ensuring that timely approval is taken from the internal risk and compliance on new processes and products
- Visiting the customers (borrowers) in regular intervals
- Managing BC network with respect to product, policy and process
- Ensuring that the lending deliverables, as set forth by the management, is focused on and also achieved
- Initiating process improvements by focusing on improvements in service quality, cost rationalization, customer retention etc
- Handling escalations, if any, and ensuring that the issues raised are resolved at the earliest
- Building, training, guiding and managing a team of lending specialists
Desired Candidate Profile
What you need to have:
- Graduation is a must. MBA is highly desirable
- Relevant work experience of 6 – 7 years in lending is a must
- Deep knowledge and relevant work experience of Microfinance products and BC is a must
- High standards of accuracy, integrity and attention to detail
- Excellent communication skills
- Proven experience and ability to manage a team