Salesforce Developer

Role summary

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

As an SDE II (Frontend), you will –

• Collaborate with UX/UI designers, product managers, and backend developers to implement

responsive, high-performance web applications.

• Translate design wireframes and mockups into pixel-perfect, functional frontend code.

• Build reusable components and front-end libraries using modern frameworks like Angular

(v10+), React, or Vue.

• Maintain cross-browser compatibility and responsive design across various screen sizes and

devices.

• Work with RESTful APIs and handle asynchronous data handling using modern JavaScript

techniques (fetch, axios, etc.).

• Write unit and integration tests using frameworks like Jasmine, Karma, or Jest.

• Optimize application performance and scalability.

• Contribute to design decisions, UI/UX improvements, and best practices across the frontend

architecture.

As an SDE II (Frontend), you must have -

• 4+ years of experience in front-end development with a strong foundation in UI/UX design

principles.

• 2+ years of experience with modern JavaScript frameworks such as Angular 2+ (preferably

Angular 10+), React.js, or Vue.js.

• Proficient in HTML5, CSS3, JavaScript (ES6/ESNext), and front-end build tools like

Webpack or Vite.

• Strong knowledge of UI component libraries such as Angular Material, Bootstrap, or

Tailwind CSS.

• Experience with data visualization libraries like D3.js, C3.js, Chart.js or similar.

• Familiarity with state management tools like NgRx, Redux, or Vuex.

• Deep understanding of JavaScript quirks, scope, closure, promises, and async/await.

• Experience with UI modularization, reusable components, and design system integration.

• Comfortable working with RESTful APIS and tools like Postman, Swagger.

• Solid understanding of cross-browser compatibility issues and techniques to resolve them.

• Keen eye for detail and a strong commitment to delivering high-quality user experiences.

• Excellent problem-solving, debugging, and multitasking skills.

• Clarify feature requirements with the product team
• Design end to end feature flow
• Write scalable and bug-free code
• Take care of test and deployment pipeline
• Maintaining the existing products

EPM- Oracle consultant 

Role – EPM – Oracle Consultant

Looking at candidates with Oracle Fusion experience. The client is implementing EPM , so ideally EPM Account Reconciliation or a person familiar with Hyperion financial close management may work. 

Requirement to be filled by mid of Feb 25

Brief JD –

Configure integrations for general ledger and subledger data

Data will be sourced from the current ERP’s (FIS / Oracle GL) and 3rd party subsystems (mortgage and treasury systems).

General ledger data will be sourced directly from Oracle ERP and via a flat file connection for non-Oracle data sources à Accordion to own the direct integration to Oracle GL and up to (2) flat file loads to be provided by the Client

Work with Client’s implementation partner to take the lead on 4 of the integrations and support the Synovus team on others

Further automation (i.e., emailing, API connections, and error handling

One (1) direct integration from Oracle GL to produce a flat file that can be loaded into TM1 for consolidated reporting needs

Provide light Go-Live/post Go-Live support

As a Senior Scrum Master at AVIZVA, you will be the proud skipper of

project-level Scrum Ceremonies. You will act as a bridge of dialogue

between the Scrum Team and other important stakeholders. You will not

just spot and voice the potential hiccups in your team’s progress, but you

will build solid safeguards by joining forces both within and beyond the

team

As an ambassador of Scrum principles and values, you will coach your

team to be a devoted Scrum follower. You will master the project scope

curriculum and learn the program goal basics. You will team-up with the

Product Owner and make sure that the product backlog is always up to

the minute. You will be the face of your Scrum team in cross-team

dependency reviews.

Job Responsibilities

• Acquire a holistic overview of all ongoing projects, initiatives within the

program, thoroughly understanding assigned projects' objectives,

scope, and business alignment while identifying significant cross-team

dependencies.

• Act as the custodian of Scrum practices and processes, leading the

Scrum ceremonies (Sprint Planning, Daily Standup, Sprint Review,

Sprint Retrospective) effectively and aligning them with team goals.

• Mentor the team on Agile practices, Scrum principles, product vision,

and scope, empowering them to develop a shared sense of ownership

and continuous improvement.

• Monitor project progress, provide timely feedback, and drive clear and

transparent communication within the team and with external

stakeholders.

• Identify technical and people-centered risks/roadblocks that may hinder

progress, collaborating with stakeholders to define and proactively

mitigate risks, enabling the team to focus on core tasks.

• Assist the Product Owner in refining and maintaining a visible,

transparent product backlog by estimating story points and utilizing

insights from standup meetings.

• Represent the team in weekly Scrum of Scrums meetings, presenting

detailed reports on progress, achievements, and alignment with project

goals.

• Attend PI Planning events, driving clear communication on workflow

alignment and dependencies with multiple stakeholders of the Agile

Release Train.

• Assume a proactive approach in eliminating the risk in question thus,

enabling the team to stay focused on their core tasks.

Skills & Qualifications

• Demonstrated 5 to 7 years of hands-on experience as a Scrum Master

or in Agile project management roles, exhibiting mastery in guiding

teams to successful project outcomes.

• Proficiency in facilitating Scrum events such as Sprint Planning, Daily

Standups, Sprint Review, and Sprint Retrospective, ensuring effective

collaboration and productivity.

• Extensive hands-on expertise in utilizing Agile project management

tools, particularly Jira, for comprehensive planning, tracking, and

execution of Agile projects. Strong emphasis on hands-on experience in

Jira automation.

• Deep understanding and application of Agile estimation techniques like

Story Pointing and Planning Poker, fostering accurate project planning

and delivery.

• Expertise in utilizing advanced project scheduling tools like Advance

Roadmap and PI Planning Tools such as Team Board Post Scheduler,

enabling strategic project planning and execution.

• Familiarity with SaFe methodology, providing added advantage in

orchestrating large-scale Agile initiatives.

• Proactive and enthusiastic approach to learning and adapting to new

methodologies, staying abreast of industry trends and best practices.

Expert level of knowledge in Kanban practices and strong understanding

of Lean principles.

• Strong analytical skills and proactive problem-solving ability, adept at

mitigating risks and prioritizing tasks for efficient project delivery.

• Bachelor’s or Master’s degree in Computer Science or related field

preferred, underpinning theoretical knowledge with practical experience.

• Demonstrated leadership in taking ownership of tasks and driving well-

informed decision-making through a solutions-oriented mindset,

fostering transparency and collaboration within the team.

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

Duties of an SEO Content Writer

• Write long-form articles on a variety of crypto-relevant topics that keep our community well-informed and knowledgeable on anything crypto.
• Work with a team of copywriters, editors, and designers to create impactful and on-trend content for the crypto community.
• Perform competitor's content analysis to make sure we do not miss any opportunities.
• Keep abreast with the latest crypto and industry trends, consistently contributing fresh ideas to content creation.
• Manage content calendar and continually optimize content (including blog & academy articles, FAQ articles, and Crypto education but not limited) to drive traffic, engagement and brand promotion.
• Optimize content considering SEO and Google Analytics.

WHO CAN APPLY

• Excellent creative writing ability, proven with available examples
• Intricate knowledge of Defi, blockchain, and cryptocurrencies
• Knowledgeable in SEO and popular CMS (WordPress)
• We're looking for someone who can cut through the noise and write with authority, context and wit.
• Clear, concise and unambiguous writing style (Has a good understanding of what makes content great, can prepare, rewrite and edit copy to improve readability)
• Is a Grammar Nazi, has proofreading skills
• Ability to use analytics tools. Preferably knowledgeable on Google Analytics, SEMrush, ahrefs, Google trends, buzz sumo or other SEO tools (From traffic numbers to conversion rates, you understand how to measure the performance of Content )

About CoinGape:

Coingape has emerged as a trusted news source for Cryptocurrency and blockchain. CoinGape comprises an experienced team of native content writers and editors working round the clock to cover news globally and present news as a fact rather than an opinion.

• CoinGape comes in the top 10 crypto news media: https://www.similarweb.com/site/coingape.com/
• We have more than 2 Million highly engaged users monthly.
• Our news can be found on almost all of the financial news aggregators and apps, including TradingView, NewsNow, Crypto News app, CoinGecko and coinmarketcap.
• Our content is often quoted by large media outlets and such influencers as Peter Brandt, Thomas Lee, Peter Schiff, Dan Tapiero, Robert Kiyosaki, John Bollinger, Cameron and Tyler Winklevoss, John McAfee and Max Keiser.

Site: https://coingape.com

Ideal Candidate Profile (Essential Attributes)

• Expertise and Prior experience in JavaScript environment [Node JS/ PHP/ React JS/ React Native]
• Prior work experience in B2C start-ups (unicorn scale)
• Excellent coding skills with experience in building system architecture, databases
• Exposure to version control, documentation tools, progress management tools
• Must have built application from scratch and scaled to a sizable user base.

Desirable Attributes

• Experienced to work in agile environment
• Prior experience to host applications on cloud
• Able to work in fast paced evolving environment
• Ability to learn and adopt new tools/ technology

Target Industry/Sector

• Consumer Internet Companies – B2C

Key Responsibility Areas:

This will include but not limited to

• Development and building of large-scale applications which is scalable, high performing and resilient
• Understand product requirement and develop/deploy end-to-end scalable technology systems for our ed-tech business
• Setting up the technology infrastructure to host website and apps for our customers
• Integrate third party tools as per the product requirements
• Own the development and operations of our website, apps and database
• Regularly manage, test and fix issues related to security and performance
• Continuously strive to meet the development timelines with minimum bugs
• Maintain good coding practices to ensure quality, documentation, low maintenance
• Work closely with product owner, business owner and testing team to ensure timely and satisfactory product release
• Regularly stay in touch with technological changes in the industry and implement necessary changes to keep our technology ecosystem updated
• Any other items as deemed necessary for effective functioning and growth of the function

To know more about Centum Learning Ltd. please use the below links.

Brochure: http://centumlearning.com/documents/Centum_Brochure.pdf">http://centumlearning.com/documents/Centum_Brochure.pdf              

Website: http://www.centumlearning.com/">http://www.centumlearning.com/

Position: Backend Developer 1 / Backend Engineer:

Location: Bangalore

Experience:  .5 to 4 years, preferably in an agile environment

Strong Knowledge Node.js and MongoDB
Good Knowledge on Flask, SQL and other databases
Good Knowledge on Deployment Process (Nginix, Docker, AWS, Digital Ocean)
Basic Knowledge on Python

DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems. 

You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world. 

You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.

Your Part:

In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Design for Docon user base across new initiatives.

• Empathise with users and brings users' perspective to the discussion.

• Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data. 

• Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality. 

• Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.

• Improve the user experience of the product based on customer feedback or analytics findings.

• Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.

We Look For:

• More than 2+ years of relevant experience designing for customers in B2B or B2C products.
• Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
• Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively. 
• Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
• Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
• Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
• Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
• Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
• Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
• Growth mindset and willingness to listen, learn and continuously improve.

Education Qualification:

Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred

Our Purpose:

DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.

Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.

2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients

From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.

We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.

Our users say that we have achieved this and much more.

18 Million E-Prescriptions and Counting 

4000 + Doctors PAN INDIA so far 

6 Million Patients and growing 

We are growing strong, currently a team of ~150 DocOners

Perks & Benefits:

• Flexible Working Hours
• Flexi Leave Policy
• Relaxed Dress Code
• Health Insurance
• Team Parties
• Working with smart, young, mission-driven people
• Approachable Leadership
• Friendly office environment