Sales Support Executive

About FamePilot

FamePilot is a leading SaaS platform specializing in customer experience management, online reputation management, and AI-driven insights for businesses. We help businesses enhance their brand presence by analyzing customer feedback, automating responses, and improving service quality.

Job Overview

As a Customer Success Specialist, you will be responsible for ensuring our clients achieve their desired outcomes using FamePilot’s platform. You will act as a trusted advisor, helping customers maximize value from our product, resolve concerns, and drive retention and growth.

Key Responsibilities

• Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition to the platform.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
• Proactive Support & Issue Resolution: Identify and resolve customer challenges, ensuring timely follow-ups and escalations when necessary.
• Product Adoption & Engagement: Encourage product adoption by educating clients on new features, best practices, and use cases.
• Customer Retention & Renewals: Monitor customer health metrics, identify risks, and implement strategies to improve retention and reduce churn.
• Feedback & Insights: Gather customer feedback and collaborate with product and engineering teams to drive improvements.
• Cross-Selling & Upselling: Identify expansion opportunities and work with the sales team to drive revenue growth.
• Reporting & Documentation: Maintain accurate customer records, reports, and documentation in CRM tools.

Required Skills & Qualifications

• 2-5 years of experience in customer success, account management, or a related role in a SaaS company.
• Strong communication and relationship-building skills.
• Ability to analyze customer needs and provide tailored solutions.
• Experience using CRM and customer support tools (e.g., HubSpot, Salesforce, Zendesk).
• Basic understanding of SaaS business models and customer retention strategies.
• Problem-solving mindset with the ability to handle escalations.
• A proactive and customer-first approach.

Preferred Qualifications

• Experience in customer experience or online reputation management SaaS.
• Familiarity with WhatsApp API, Power BI, or other analytics tools.
• Prior experience working with multi-location businesses such as restaurants, hotels, or retail chains.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with a fast-growing SaaS company.
• Learning and development programs.
• Flexible work environment.

Join us and help businesses enhance their online reputation and customer experience with FamePilot!

Roles and Responsibilities:

Must have- Microservices, Java ,Vertex AI

Designing, developing, and deploying scalable and efficient microservices using Java and related technologies.

Collaborating with cross-functional teams, including product managers, architects, and other developers, to define and implement microservices solutions.

Writing clean, maintainable, and testable code following best practices and design patterns.

Ensuring the performance, scalability, and reliability of the microservices by conducting thorough testing and optimization.

Integrating microservices with other systems and third-party APIs to enable seamless data exchange.

Monitoring, troubleshooting, and resolving issues in the microservices architecture to ensure high availability and performance.

Good working knowledge of design pattern and good understanding of software development life cycle (SDLC).

Critical Skills to Possess:

3+ years of work experience with web applications.

Experience designing microservices using Spring, Spring Boot, Spring Cloud.

Experience in both relational and NoSQL database – MySQL, Couchbase.

Experience writing unit test(jUnit) cases during application development.

Experience with Jenkins for build and deployment job and an understanding of CI/CD. ""

Note: PLEASE READ BEFORE APPLYING

-You are currently working at Startups, VC or Tier 1 Consulting (McK, BCG, Bain, LEK, Parthenon, Kearney).

-Your current salary is within 18 LPA.

-You are ready to relocate to Bangalore.

About the role:

-Enable performance measurement and tracking of key metrics for the partnerships vertical.

-Own competition analysis and Identify new business trends in the ecosystem. Provide the business team with insights to work on new features, competitive advantage and technology intelligence.

-Work on consumer spending data emerging from card usage and provide use cases for the business team to pursue partners.

-Comparative analysis between vendors/partners and recommend choices to the business team.  

Requirements:

-1-5 years of experience in strategy, consulting roles or research roles.

-Data interpretation, presentation and comparative analysis are must haves.

-Excellent communication skills

-MBA/Management graduate from tier1 B-school  - IIM/ISB/IIT/BITS/NIT/DU Colleges

About Insane

Charlie Chaplin, Steve Jobs, Oprah, Pythagoras, Nikola Tesla, and Einstein were crazy enough to believe that life is bigger. They believed that we are here to make a difference. To make the world a better place.

And we are Insane enough to believe that. We are here to take humanity forward. We believe in change. We believe that would need to be better every day. 

We are changing this world 1 step at a time.

Starting with the fundamentals of growth - Knowledge. We became carriers of change in the education industry. We are on a mission ‘to accelerate the impact of coaches in the world’. 

About the role

We are looking to hire a dedicated Direct Response Copywriter Writer to create strong communication for all the stages of the Customer Journey. The copywriter will be expected to create stories that resonate with the audience and move them to action. The copywriter will be responsible for producing video scripts, Landing pages, Facebook & Google ads, Emails, and much more.

The copywriter will be expected to be data-driven. They will be expected to analyze data to see what is working and what’s not. This individual will be responsible for conducting audience research to understand the target market and then create communication strategies that resonate. 

Content for video scripts, landing pages, Facebook and Google ads, and emails. Responsibilities include evaluating analytics to adjust content as needed.

Your day-to-day:

• In-depth audience research to understand the audience on industry-related topics in order to develop original content
• Writing copy for all the stages of the customer journey
• Measuring the impact of the copy through data and improving on a consistent basis
• All completed layouts and artwork must be thoroughly checked to ensure there are no mistakes
• Collaborate with internal partners to interpret project briefs and develop relevant concepts into content

Requirements

• Top-class English communication skills
• Ability to understand the audience to find out what motivates them.
• Ability to think conceptually
• An understanding of user experience
• Proven experience as a copywriter or related role
• Knowledge of online content strategy and creation

About you

• You’re numbers-driven.
• You love data.
• You're passionate and driven.
• You have a sharp eye for detail.
• You're proactive and reactive.
• You have 2+ years in Direct Response Copywriting