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BCS Care EMEA Agent
WHAT YOU'LL DO
- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- First point of contact for photographers, clients and customers majorly through Chats/Emails.
- Quick in responding to Live chats and Inbound Calls
- Work effectively with the team.
WHAT YOU'LL NEED
- 2 to 5 years of experience.
- Comfortable with rotational shifts if needed.
- Telephone ease
- Prior experience in Customer Service - Voice or Semi voice
- Fluent English and excellent communication
- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset
- Prior experience in customer relationships is a plus.
- Basic French language written and spoken language is a plus.
Roles & Responsibilities:
- Responsible for handling enquiries and getting the enrollments done over the phone.
- Performing counseling & career guidance to working professionals via phone.
- Responsible for converting prospects into Enrollment.
- Responsible for resolving queries related to the course offered.
- Responsible for maintaining day to day reports as required.
Key Skills Required:
- Must have effective communication skills & convincing power.
- Should be comfortable for telesales/ inside sales
- Should have relevant experience in telesales/ inside sales.
- Should be at least graduate.
Role: System Admin
Experience: 1-2 Years
Position Type- Full Time- Office
Location: Bangalore
Skill Requirements:
Linux management
Desktop support
Sophos firewall
NAS

Responsibilities:
- Works on all stages of the software development life cycle (SDLC).
- Develops, codes, tests, and debugs software and applications using Java.
- Designs features and makes improvements based on user experience data.
- Completes unit testing to identify and fix programming errors.
- Uses common testing and software documentation tools.
- Writes software documentation guides.
- Collaborates with other members of the software development team.
we have Job Openings for Java Developers who are willing to work in-house for our Office. It would be fine if you can refer us suitable candidates who can join immediately.
Number of Positions: 2
One Senior level - min 4 years’ experience.
One Junior level - min 2 years’ experience
Find below the job requirements.
- Excellent knowledge and hands on experience on Angular 5, Angular Material, Typescript, Bootstrap 3
- Hands on experience in front end libraries (e.g. HTML5/ CSS, JavaScript, XML, jQuery)
- Hands on experience in REST web services and Java 8 concepts
- Expertise in REST Services to interact with the Web Services and retrieve data. Design, code, test, debug, document and maintains high complex computer programs.
- Hands on experience in Java, Spring 4 and Spring boot 2 or above
- Familiarity with common data stacks
- Ability to solve the day to day coding challenge and understand best coding practices
- Familiarity with databases (e.g. MySQL, MongoDB)
- Hands on experience in handling web servers (e.g. Apache Tomcat) and UI/UX design
- Knowledge about deployment tools such as Jenkins, Azure
- Hands on experience in Source management tools like Git, Gitlab, SVN
- Good team player, self-starter
- Experienced in Onsite-offshore support model.
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills and An analytical mind
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Product Manager, you will be responsible for managing and taking of product end to-end: defining scope, developing requirements and product launch.
What you will do:
- Analysing customer needs/ markets, competitive offering and user requirements in depth
- Coordinating with various functions to ensure product roll-out within defined timelines, understanding product priorities and implementing a product governance framework
- Conceptualizing innovative features, designing wireframes/ prototypes and documenting PRDs to enhance app usability
- Working collaboratively with various teams including marketing, business, UX, customer support and engineering teams etc.
What you need to have:
- MBA / B.E from Tier 1 Colleges (IIM / ISB / IIT /BITS)
- 2-5 years of product experience at a fintech company
- Prior experience in tech roles is a plus
- Comfort diving into data and deriving tangible insights
- Proven track record of shipping several high impact features end-to-end
- Prior startup experience is a plus


Job description
Roles and Responsibilities
- Design and build advanced applications for the IOS platform
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Collaborate with cross-functional teams to define, design & deploy.
- Work with outside data sources and APIs
- Unit-test code for robustness.
- Work on bug fixing and improving application performance
- Maintain code integrity and organization.
Desired Candidate Profile
- 2+ Years should be required in iOS development.
- Should be well aware about iPhone/iPad application development
- Should be well versed with Core data concepts
- Should be well versed with Swift-UI
- Should be well versed with Network load optimisations & other core networking concepts
- Must be very good with designing pixel perfect UI
- Good to have Core Audio, Graphics & video frameworks.
- Good knowledge of app deployment process & good to have knowledge on build automation.
- Should have decent communication skills to be able to interact with Clients.
We need pro-active hires who can handle their work on their own without external involvement.
English with strong communication skills are a must.
Social Media Responsibilities:
- Strategies for engaging, creative, and innovative content for regularly scheduled posts, keeping in touch with all the latest Trends on Social Media for brand development.
- Oversee all existing clients, along with overview and maintenance of social media accounts on Facebook, Instagram, Twitter, Linkedin, Youtube, Behance,etc.
- Coordinating with the team to create relevant and engaging content which will add to the Recall Value.
- Audit and analyse social media presence, including digital advertising costs and returns.
- Analyse social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for campaign improvement.
- Get in touch with businesses which would be interested in our services and products, both international and domestic.
- Should be active 24/7 on Social Media and ensure that Our Online Presence is always active, by liking, commenting, sharing, tagging and retweeting relevant content on all platforms.
- We need someone who knows how to reach the masses by tailor making content to attract followers.
- We need an influencer with a large social media presence, who know all the cheat codes required to increase our online presence and following.
Required Experience and Qualifications
Good grammatically correct English speaking and writing is a must.
If you've worked in brand, content, and social media related marketing and have strong communication skills and convincing powers, you will fit right in with us.
You should be familiar with social media and other online and offline portals which can be used for brand development and reaching out to new consumers/users.
You should be good with strategies to improve outreach, marketing and conversions for our own content, services and products.
We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLA’s
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor's Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography



