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Customer Support executive
Customer Support executive
New Vision's logo

Customer Support executive

Ravina Prabhu's profile picture
Posted by Ravina Prabhu
2 - 4 yrs
₹3L - ₹4L / yr
Goa
Skills
Customer Support
Root cause analysis
English Proficiency

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

Essential Duties and Responsibilities:
      • Make sure customer queries are solved quickly with a high degree of satisfaction
      • Handle customer complaints across email, phone, social media, and live chat
      • Maintain and improve customer service SLA’s
      • Look for ways to improve our service quality via root-cause analysis
      • Help build a customer-centric company culture
      • Collaborate closely with our teams

Qualification:
    • Bachelor's Degree
    • Excellent English writing and speaking skills
    • Detail-oriented
    • Active on social media
    • Hindi, Marathi or Kannada language skills a plus
    • A love of photography
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About New Vision

Founded :
1990
Type :
Product
Size :
20-100
Stage :
Raised funding

About

NVI has been in the photographic industry for over 30 years, manufacturing photo products for consumers and pro photographers. NVI is now partnering with Kodak Alaris to bring the Kodak Collections and Kodak Wonder Years program to wedding photographers and educational institutions across major markets. NVI’s production facility has over 30,000 sq. ft of precision equipment and employs 150 highly trained and qualified people who are passionate about providing world-class quality at affordable prices.
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Connect with the team

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Ravina Prabhu

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Bengaluru (Bangalore)
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About AppsForBharat

AppsForBharat is building AI-first consumer experiences that help millions of Indians connect with spirituality and culture. Backed by Peak XV, Elevation, Fundamentum, and others, we are one of India’s fastest-growing Series C consumer-tech companies.

Our flagship product, Sri Mandir, is the world’s largest platform for Hindu devotees, powering rituals, teachings, and a deeply engaged devotional community.


Role Overview

We are looking for performance-driven growth professionals to own and scale our user acquisition engine.

You will drive key business metrics like Revenue, CAC, ROAS, and Contribution Margins, working at the intersection of data, creatives, and consumer behavior.

This is not just a media buying role — it requires strong business understanding, creative intuition, and experience scaling high-intent consumer funnels.


What You’ll Do

  • Plan, launch, and scale app marketing campaigns across Meta & Google (UAC)
  • Own end-to-end campaign performance — budgets, bidding, optimization
  • Drive improvements in CPI, CAC, ROAS, and revenue growth
  • Optimize full funnel (CTR → CVR → CPI → ROAS)
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  • Collaborate with product, content, and category teams to improve conversion
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What We’re Looking For

  • 5–7+ years of experience in performance marketing / growth (D2C / B2C / app-first)
  • Strong hands-on experience with Meta Ads & Google Ads (UAC)
  • Proven track record of scaling high-budget campaigns with strong CAC/ROAS control
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Strong Preference

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  • Exposure to revenue-driven campaigns (not just lead gen)
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Why Join Us

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  • Solve real business problems, not just campaign execution


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Good written skills

Basic knowledge of Off Page and On-Page SEO, Social Media Optimization (SMO) and Content Writing

Knowledge in Guest Post Outreach

Assisting with blog content

Should be result orientated


Required Experience, Skills and Qualifications

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Basic understanding of SEO principles and digital marketing. 

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Add.:- Building No. 14, 4th Floor, Lane No. 3, Bharat Nagar, New Friends Colony, New Delhi, Delhi 110025

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send emails to clients, promotional mails, prepare flyers, collaterals, to increase the reach of indo nippon among the clients and increase footfall through social media, prepare PPT

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As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.


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  1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
  2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
  3. Guide users on product features and train them to use it effectively.
  4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
  5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
  6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
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  8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
  9. Handover to Success and Support team after successful onboarding completion.
  10. Maintain regular communications with clients about new feature developments and enhancements to product. 
  11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.


What you can expect in the next 12 months

 

Within 1 month


  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 3 onboarding and sales experience in the buddy system.
  • You should have spent a day at the laundry store to get live hands on experience.
  • You should have spent at least a week with the technical support team.

Within 3 months


  • You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona.
  • Start organizing customer information and track your interaction with them in various tools.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months


  • You should be able to complete the onboarding process independently.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months


  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to onboarding and show improvements. 
  • Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
  • Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

 

What an ideal candidate looks like?

  • At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Ready to work in US Shift in future


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven

  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Training Skills




About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.


We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida


Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Read more
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Afreen Ahmed
Posted by Afreen Ahmed
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₹4L - ₹7L / yr
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About PlanetSpark

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a series B funded global company impacting over 13 countries through live classes on communication skills through handpicked top 1% teachers, We are the category creators and market leaders in the communication skills segment. Our learners participate in gripping debates, create viral YouTube videos start their podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. We Are backed by some top VCs, such as prime venture partners, Indian Angel network FIITJEE, and global entrepreneurs such as Binny Bansal, Deep Karla Gokul, and Shirish Nandkarni. We have raised over dollar 24 million till date over five rounds. Come join a passionate team of over 500 young and energetic team members and 3500+ expert teachers on this rollercoaster ride to build the most loved brand for kids who will move the world!

 

Key Statics - Series B Funded - 13 countries - 35k Students - 4K Teachers - 2 Million Enrolled Classes

 

Mission statement for the role:

- Generate revenue by achieving weekly target through consultative inside sales.

Roles and responsibilities:

- The business development counselor interacts with parents or adult learners after they have taken a demo class and have experienced the product. Since these were high intent nurtured leads, There is no cold calling required. The role involves achieving weekly revenue targets by:

- Inviting parents or the adult learners to a video counseling session

- Conducting a detailed video counseling session with the decision-makers and taking them closer to their decision to purchase

- Looking at the entire sales life-cycle, starting from engaging with parents till final conversion and i.e. enrolment in the program

 

How is sales at PlanetSpark different?

- High Intent Leads - you get leads after they take a 1-hour demo.

- Extensive Training- you will get extensive instructor training and on-the-job training

- Career Progression - Get fast-track growth in designation and compensation

- Rewards and Recognition- become a star performer and get recognized through the weekly rewards ceremony!

 

Your career path

Working with a fast-growing, the startup provides the opportunity to grow, aggressively up the ladder and assume greater responsibilities and experiences at a very young age. Our meritocratic, performance-based policy identifies and promotes top performers.

- Business development counselor

- Senior business development counselor

- Assistant Manager

- Manager

- Senior Manager

- Associate Director - Associate Vice President - Vice president

 

Key skills to be successful in the role:

- Excellent communication, interpersonal presentation, and problem-solving skills

- A go better attitude and winning mindset

- Excellent influencing skills and Street smartness

- Performance-driven people who adhere to guidelines set by the organization

 

What we're looking for?

- We do not look for any specific degree of GPAs. We are open to all those who have a passion for sales and the zeal to grow quickly in their career.

- You should be located in Gurgaon or should be ready to locate to Gurgaon. This is a work-from-office role.

- You should be okay to work 5 days a week with a weekly off on Thursday. Saturday. Sunday are the most important days for your role as maximum customers take their counseling session on these days.

 

CULTURE SNEAK-PEAK

Apart from doing impactful work together, we ensure that our employees are well taken care of and that they feel strongly about creating confidence across the globe.

- Take a sneak-peek at our impact here https://lnkd.in/dvjncjTw

- Catch how we do things at our office https://lnkd.in/d3HRvbu2

- Life at PlanetSpark https://youtu.be/UY5hcQQ9Zml

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Neha Yadav
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. Identifying suspects and prospects

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Immindiate joiner 


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As an Associate Software Engineer, you will have the opportunity to collaborate on the creation and maintenance of scalable, high-quality software as we grow. You'll work closely with the CTO and quickly gain skills and responsibilities as the team and the technical requirements grow.

 

Primary Responsibilities

  • Develop RESTful APIs leveraging Django classes, ORM and Postgres Database
  • Develop solutions that meet business objectives while leveraging industry best practices
  • Write high-quality source code to program complete applications within deadlines
  • Troubleshoot and debug applications

 

Technical Competencies

  • Expertise with Python language
  • Experience with Django: maintaining APIs
  • Familiarity using Git, code repositories, branching and merging strategies
  • Ability to break down complex concepts, tasks, or problems into more simple, understandable language and action plans
  • Excellent communication skills, and attention to detail
  • Good Documentation skills

 

Perks

  • Work from home
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  • Flexible standup meetings

 

Interview Process

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Please do not apply if you don't have professional Django work experience.

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rutu gori
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We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.Role details (please read)Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor roleWork Location: Remote online work until offices reopen, candidate may be based anywhere in IndiaWorking days: 6 working days with 1 day-off which may be during weekShifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnightMandatory Language Fluency: English, HindiLaptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursedAdditional Compensation: If applicable, this will be decided basis your allocated shift after you join
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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