Customer Support executive

Summary:

We are searching for a talented and passionate WordPress Developer to join our growing team. In this role, you will be responsible for the design, development, and maintenance of high-quality WordPress websites and web applications. You will work closely with designers, project managers, and other developers to create engaging and user-friendly experiences for our clients.

Responsibilities:

• Develop and maintain custom WordPress themes and plugins using best practices and coding standards.
• Integrate third-party APIs and plugins to extend website functionality.
• Optimize websites for performance and ensure responsiveness across all devices.
• Implement best practices for website security and maintenance.
• Collaborate with designers to translate mockups and wireframes into functional websites.
• Troubleshoot and resolve website issues efficiently.
• Stay up-to-date with the latest WordPress trends and technologies.
• Assist with content management and website updates as needed.

Qualifications:

• Proven experience as a WordPress Developer with a strong portfolio showcasing your work.
• Proficiency in HTML, CSS, JavaScript (jQuery preferred).
• Experience with PHP and a strong understanding of WordPress development principles.
• Experience with version control systems like Git.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and manage multiple projects simultaneously.
• A passion for creating user-friendly and visually appealing websites.

Bonus Points:

• Experience with building custom post types, taxonomies, and custom fields.
• Experience with WooCommerce or other eCommerce platforms.
• Experience with SEO best practices for WordPress.
• Experience with headless WordPress or other API-driven development approaches.

Benefits:

• Competitive salary and benefits package (health insurance, paid time off, etc.).
• Opportunity to work on a variety of challenging and rewarding projects.
• Collaborative and supportive work environment.
• Chance to learn and grow your skills with the latest technologies.
• pen_spark

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

Experience in front- & back-end software development and understanding of complex, micro-service-based architectures, custom and CMS environments, and Languages Experience in working with SQL and NoSQL Database Experience in creating architectural artifacts Resolving technical problems as they arise Continually researching current and emerging technologies and proposing changes where needed.

Gather & document requirements using tools like interviews, workshops, surveys, business process descriptions, use cases, etc. Interact with clients to do requirements gathering that will include the usage of various elicitation techniques like Document Analysis, Requirement Workshops, Focused Groups, etc. Conduct business analysis and research to identify key metrics and opportunities for improvements Create various Scope Management Artifacts like WBS, Product Backlogs, Feature Sets, MRDs, PRDs, FRDs, Use Cases, Business Cases, User Stories, etc. Provide vision and direction to the Agile development team and stakeholders throughout the project by leading the planning of product release plans and setting expectations for the delivery of new functionalities. Analyze the practicality of development requirements of new systems and upgrades to existing systems. Manage Project Scope and Scope Creeps. Raise Change Requests, interact with the Dev team, and help in coming up with Impact analysis and estimates. Run the Capability Gaps analysis and deliver the report against it. Define the Business Case that can further result in Project Charter. Prioritize Requirements independently or in collaboration with Dev Team/Stakeholders using various prioritization techniques. Run a project in SCRUM Mode and write User Stories with every nitty-gritty even to a system level wherever required. Write and manage the scope of Jira and Confluence. Participate in user acceptance testing.

Requirements

2+ years of experience in a similar role for web/mobile projects. Excellent documentation, verbal & written communication, and team collaboration skills. Sharp analytical and problem-solving skills. Outstanding presentation and leadership skills. Experience in iterative development methodologies like Agile. Technical Writing Experience with project management tools

Responsibilities:

. Create exclusive distributors, exclusive super stockiest and business associates for the company and guide, and coordinate them to achieve the target towards the entire business growth.

. Observe all the stock reports, product orders, re-order etc.

.Finding new marketing ideas and improving sales.

Requirements:

.Bachelor's degree and experience in business, marketing or related field.

.Strong communication skills.

. Basic knowledge of Word, Excel, and PowerPoint.

.Minimum age is 30 and the maximum is 60.

About us:

We are a team of software avengers, passionate engineers & thinkers designing the future of education. The company has its roots from IIT, IIM Alumni and various SMEs in education space. Here, we all work together with & for a single dream; ‘Education For Everyone, Everywhere.’

Dizvik is an EdTech product-based tech start-up working on exciting technologies & latest tech amendments. We use technology as an effective & efficient tool to create things that are impactful & make education easier. Artificial Intelligence, Augmented Reality, Robust Media Streaming are few of our core areas.

We are a crazy bunch of people having multiple personas always trying to keep things light-hearted! Our roots are not new, the company is nurtured by the well established group excelling since 2003. The founders of Dizvik Technologies own multiple companies & one of those is Dhyeya Educational Services Private Limited (Dhyeya IAS) having more than 20 offline Institutes/Centers in India.

Role Description:

The ideal candidate will be responsible for designing and developing highly scalable, reliable and fault-tolerant micro-services based applications for the company. Using Node Js, Python, MongoDB, PostgreSql, JWT, Cassandra, AWS, Docker, Kubernetes, Kafka, Rabbitmq, Redis, Middlewares, CDN, Elasticsearch, this candidate will be able to translate user and business needs into functional and enterprise level product.

Salary Range:  10 LPA to 25 LPA

Job Responsibilities:

• Designing and developing highly scalable, reliable and fault-tolerant backend architectures & applications for the company.
• Coordinate with cross-functional teams (Mobile, DevOps, Data, UX, QA, etc.) on planning and execution.
• Communicate, collaborate and lead the work & team effectively across distributed features
• Owning and working end-to-end on application – from system (server, deployment, configuration management) to back end (container, application, and database).

Requirements:

• Bachelor’s degree or equivalent in Computer Science.
• 3+ years of experience in backend technologies: Node Js, Python, MongoDB, PostgreSql, JWT, Cassandra, AWS, Docker, Kubernetes, Kafka, Redis, Middlewares, CDN, Elasticsearch etc.
• Implementation of security and data protection.(CSRF/JWT/ORM and various middleware/DB security implementations).
• Strong problem-solving skills, algorithmic skills, and data structures experience.
• Ability to design and implement low latency RESTful services in Monolith & Microservice both the architectures.
• Data modelling experience in both Relational and NoSQL databases.
• Ability to understand and implement Continuous Integration and Continuous Delivery.
• Experience in troubleshooting server performance memory issues, GC tuning, resource leaks, etc.
• Ability to scope, review and refine user stories for technical completeness and to alleviate dependency risks.
• Experience in versioning systems like GitHub, SVN, gitlab etc.

Basic Job Description

As a Business Development associate at Deeshay

1. You will find multiple ways to generate leads and will drive revenue.
2. You will draft and adopt successful strategies to achieve your goals.
3. You will plan your short term and long term goals.
4. You will plan and execute product demo and meetings with clients from various financial and social backgrounds.
5. You will study the local market extensively and approach eligible clients.
6. You will travel the city each day, hit the markets, talk with prospects, explain, convince and persuade them towards a successful sales conversion.
7. You will work with operations and onboarding teams.
8. You will actively share valuable insights from client meetings.
9. You will help clients with their queries post onboarding and remain their point of contact throughout. You will also be responsible for the following business transactions.

Who is the new BD associate at Deeshay?

1. Someone with two years of experience in sales or BD. (not mandatory if you are hardworking and talented)
2. Someone who is up to date with trending tools and industry standards.
3. Someone who cuts through leads like a hot knife through butter.
4. Someone who is a salesperson at heart - loves the challenge of approaching clients with deals and doesn't take no for an answer.
5. Someone who constantly self-audits, learns from mistakes, and designs solutions to problems between sales.
6. Someone well aware of meeting etiquette. Has flawless communication skills, resulting in delightful client engagement, also is as patient as a saint.
7. Someone who can come up with sales pitches instantly, can find reasons and draw comparisons for better understanding.
8. Speaks three or more languages fluently.
9. Someone who has a supply of neverending energy and motivation.
10. Someone who doesn't back out from challenges and goes out of their comfort zone to get the job done.

Company Domain: Ecommerce.

Company Introduction: Deeshay Ecommerce Technologies Private Limited B2B2C e-commerce services provider based in Bengaluru.

Our vision is to make e-commerce and its potential accessible to MSMEs.