We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLA’s
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor's Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography
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Life is Short! Work Somewhere Awesome.
The Talent Enterprise is hiring for experienced full stack Ruby on Rails developers.
As a Senior Ruby On Rails Engineer, you'll work on a closely-knit team with a technology stack built on top of Ruby on Rails 5.2. We like to work with modern technologies, always try to do what is best for the customer and put more value on teamwork than rock stars and cowboys.
Key Responsibilities
- Design, build, and maintain efficient, reusable, and reliable Ruby code
- Lead the technical design and development of major platform components to help our technology platform scale with our explosive user growth.
- Actively promote code quality, organization and automatization
- Build new features to improve psychometric assessments
- Shape our product roadmaps by being data-driven and creative
- Use and promote TDD best practices
- Pair program with team members of different experiences
- Be a mentor when you have the expertise / Be a student when someone else does
Required Experience or Skills
- 5+ years experience with Ruby on Rails
- Experience working with Postgres database
- Expert knowledge of feature/end-to-end and unit tests
- TDD experience with RSpec and Capybara
- Strong JavaScript skills
- Strong HTML / CSS 3 skills
- Experience working with a Continuous Integration environment (CircleCI, Codeship, Jenkins, etc.)
- Understanding and commitment to Agile processes
- Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the team's coding quality
Desired Skills & Experience
- Experience developing with React / Redux
- Experience developing with TypeScript
- Working knowledge with Docker
You'll get
- Competitive salary with health benefits
- An extremely energising, dynamic and fast paced entrepreneurial working culture and environment
- An opportunity to work on leading edge technology products and solutions that will be first movers in the market
- An opportunity to travel to international locations where our clients may be based
- Latest laptop, devices and technologies for your needs
- Unique and supportive opportunities to progress in your career
- On-going team and professional development, including reimbursement options for classes or conferences
Where
Remote
About The Talent Enterprise
The Talent Enterprise is a young, talented, fun, entrepreneurial, fast paced, and fast growing company that’s ready to take over the world. We are helping forward thinking business leaders and companies improve their ability to assess, measure, identify, select, hire, develop, engage, and retain top talent to improve performance.
Our fast-paced emerging growth company is looking for Senior Ruby On Rails Engineers to support our triple-digit annual user growth. You will have the opportunity to be part of a dynamic and passionate culture looking to make a difference.
Excellent telephonic communication skill
To drive to seek new business
Highly organised team
Basic english known
- Must have 6+ years of experience in C/C++ programming language.
- Knowledge of Go programming language and Python programming language is a big plus.
- Strong background in L4-L7 Internet Protocols TCP, HTTP, HTTP2, GRPC and HTTPS/SSL/TLS.
- Background in Internet security related products such as Web Application Firewalls, API Security Gateways, Reverse Proxies and Forward Proxies
- Proven knowledge of Linux kernel internals (process scheduler, memory management, etc.)
- Experience with eBPF is a plus.
- Hands-on experience in cloud architectures (SaaS, PaaS, IaaS, distributed systems) with continuous delivery
- Familiar with containerization solutions like Docker/Kubernetes etc.
- Familiar with serverless technologies such as AWS Lambda.
- Exposure to machine learning technologies and distributed systems is a plus
- B.E/B.Tech/MS degree in Computer Science, or equivalent
Senior Web Designer
What is the opportunity?
Are you good at visualizing things? Do you like telling stories via visuals? We are building out our product marketing team, and you are the kind of help we need. No matter how engaging and strong our content is, it won’t work with just a giant block of text. We need help to tell these stories in a visually engaging way with a relevant tone. We are looking for a strong individual contributor who is excited about making sense of complex concepts, thrives on ambiguity, and loves coming up with ideas and bringing them alive through design.
Key Responsibilities
- You’ll be expected to understand our brand identity and create a visual identity guideline for different touchpoints.
- You’ll be involved throughout the design process from the concept stage to delivery.
- You’ll develop visual assets for various campaigns across channels to increase the effectiveness of marketing campaigns.
- You’ll design digital content assets that are pivotal to communicate with our prospects and customers in the international markets.
- You'll be responsible to create and own imagery style on customer-facing assets such as Website, emails & collaterals, etc.
What are we looking for?
- You understand the global technology consumer and the relevant design sensibilities.
- You start all design work with a problem statement, goal, and context.
- Your work is conceptually clear and visually stunning.
- You are well versed with contemporary imagery style and have the skill set to create them.
- You have a high level of competency in most of the applications of Adobe/Figma/Canva etc.
- You have worked on website designs for SaaS companies, Social Media, Pitch Decks, Ebooks etc for international companies.
- Have spent the last 3-8 years of your career on digital design projects at agencies, design focused startups with exposure to international markets.
- You have a portfolio to showcase.
Whom will you work with?
You will be working closely with the product marketing team and report to the marketing head. You will be interacting with all the customer-facing teams such asSkill set for a Mobile app developer with 3 to 5 years of experience
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Roles & Responsibilities:
- Planning, designing, creating, editing, and publishing relevant content based on the company's business objectives and users' needs.
- To develop a content strategy that conforms to and sets out to achieve business goals.
- Carefully and strategically developed content aims to inform, entertain, inspire and engage potential customers.
- To brainstorm creative ways of engaging the audience online and produce those engaging content types.
- Expertise in social media analytics, understanding the nuances, advantages, and shortcomings of each platform, and how to utilize data in formulating a campaign strategy.
- Performing extensive research and analysis on consumer thoughts and trends.
- Creating specifications and content appropriate for the brand's customer personas.
- Planning the editorial calendar and content proposition.
- Collaborating with content management teams, creative teams, and writers to implement the strategy
- Overseeing writing style and tone for all content
- Developing content governance guidelines for tone, style, and voice of all content, ensuring they are followed and conducting periodic content audits.
- Tracking and calculating content ROI
Scope:
Research |
Competitor Research |
Trends - Voice SEO, Design Aesthetics |
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Tools |
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Website |
Website + Landing Page - Front End - Analysis / Audit |
Website Content Creation - Copy |
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Website Content Creation - Blogs |
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Social Media |
Existing Brand - Analysis / Audit |
Platform-Cohort-Specific Content Bucket Ideation |
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Content Creation - Copy |
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Content Creation - Videos Scripts |
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Social Media Calendar Scheduling |
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ORM - Engagement, New Interactions |
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Email Marketing |
Content Ideation + Strategy - Clients, TJ |
Content Creation - Copy |
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Performance Marketing |
Existing Brand - Content Analysis / Audit |
Platform-Cohort-Specific Content Bucket Ideation |
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Content Creation - Copy |
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Content Creation - Videos Scripts |
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Branding |
Branding Collaterals - Ideate / Copy |
Upskilling |
Complete Courses |
Create Concise Course Notes |
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Create SOPs |
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Reporting |
Daily, Weekly, Monthly MIS Report |
1. Handle social media accounts on Facebook, Twitter, Instagram etc.
2. Post on a daily basis
3. Increase traffic on our pages