We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

Essential Duties and Responsibilities:

Make sure customer queries are solved quickly with a high degree of satisfaction
Handle customer complaints across email, phone, social media, and live chat
Maintain and improve customer service SLA’s
Look for ways to improve our service quality via root-cause analysis
Help build a customer-centric company culture
Collaborate closely with our teams

Qualification:

Bachelor's Degree
Excellent English writing and speaking skills
Detail-oriented
Active on social media
Hindi, Marathi or Kannada language skills a plus
A love of photography

Essential Duties and Responsibilities:

Make sure customer queries are solved quickly with a high degree of satisfaction
Handle customer complaints across email, phone, social media, and live chat
Maintain and improve customer service SLA’s
Look for ways to improve our service quality via root-cause analysis
Help build a customer-centric company culture
Collaborate closely with our teams

Qualification:

Bachelor's Degree
Excellent English writing and speaking skills
Detail-oriented
Active on social media
Hindi, Marathi or Kannada language skills a plus
A love of photography

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About New Vision

Founded :

1990

Type :

Product

Size :

20-100

Stage :

Raised funding

About

NVI has been in the photographic industry for over 30 years, manufacturing photo products for consumers and pro photographers. NVI is now partnering with Kodak Alaris to bring the Kodak Collections and Kodak Wonder Years program to wedding photographers and educational institutions across major markets. NVI’s production facility has over 30,000 sq. ft of precision equipment and employs 150 highly trained and qualified people who are passionate about providing world-class quality at affordable prices.