Customer Support executive

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

ABOUT US:

GUVI (Grab Your Vernacular Imprint) Geek Network Private Limited is an Online Learning Platform incubated by IITM and IIM-A, and supported by Google Launchpad & Jio Gennext .

What sets us apart is the fact that we offer online learning in a plethora of different vernacular languages along with English. With more than 1.8 lakh users currently learning from our platform, GUVI continues to grow at a tremendous rate.

Task description:

As we are looking to expand our courses all over the country, we need a freelancer who can translate and do voiceovers for our courses. These are technical courses, and people with prior experience in translating technical content are preferred.

Languages we are actively looking for:

• Hindi

Eligibility Criteria:

• Should have technical knowledge
• Should have a studio setup where you can record audio and edit videos
• Must have at least 1 year of experience in translating technical content

Applicants failing to meet these criteria will not be considered for the role.

Remuneration:

Subjective to the duration of the courses.

Tasks and Responsibilities:

• Detailed technical analysis and specifications;

• Technical artifacts for new releases and automated tests as appropriate;

• Participation in meetings with the project team;

• Inputs to team lead for monthly activity and status reports of the team;

Profile:

• Bachelor or Master degree;

• +5 years of professional experience in software development;

• +3 years of hands-on Java or Node.js/Typescript development experience;

• Knowledge of JSF, Angular or Wicket;

• Knowledge of Docker, Solr/Elastic and/or Amazon Web Services (lambda, dynamodb, IAC, cognito, SNS, SQS, step-functions, cloud watch, log group, https codes used in REST api) is an advantage;

• Fluent in English

Who we are looking for:
- We are looking for an experienced Fullstack Web Application developer.
- You have gained around 5+ years of experience in the implementation of professional web applications using MVC frameworks.
- You are good at and follow strict OO design principles. OOP (Object Oriented Programming).

You will need a high proficiency and experience of:
- PHP based frameworks and other Open Source Technologies.
- MySQL
- REST API / JSON
- GIT
- HTML5/CSS3/JS
- Bootstrap
- Linux
- Laravel / NuxtJS
- Vue.js / React
- Memcached / Redis
- Adhere to Clean Code: SOLID principles and follow TDD
- Design Patterns like Repository pattern.
- PHPUnit
- SSO
- WebRTC
- Socket.IO

About You:
- Proud of the work you do and always being the best you possibly can
- Self-motivated and work well without supervision
- Committed to meeting deadlines
- Security conscious
- Since there is often a need to engage directly with the US Team, it is essential that you are confident and articulative.
- Able to work directly with customers at different stages of the project life cycle
- Must be willing and able to work flexible hours to accommodate client schedules

- Able to work directly with customers at different stages of the project life cycle
- Must be willing and able to work flexible hours to accommodate client schedules

Perks and Benefits:

- Work from Home or your favorite Destination

Preference:

- Candidates closer to Pune are preferred.

DYD is a new business initiative and we are on the lookout for a passionate and energetic Operations Manager for our Ecommerce platform. This platform is for those candidates who have an innovative edge to their thinking gear and who believe they have the caliber to roll up their sleeves and push it from zero to one making every customer visit on the platform an experiential one.

• Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc.
• Assist to develop and implement demand generation plans to grow site revenue.
• Liaise with Designer Team on artwork requirements and monitor deadlines for completion
• Responsible for stock inventory accuracy and to address any discrepancy.
• Assist Customer Relations department on product knowledge.
• Logistic coordination when required.
• Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations.
• Involved in product listing, updating pricing & promotion on company’s website.
• Monitor Orders from initiation to completion and raise flags whenever required
• Monitor Service vehicles route plan and report deviations.
• Generate analysis and sales reports on regular basis.
• Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
• Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
• Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
• Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
• Supporting the eCommerce Head on campaigns and programs.
• Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
• Guiding internal teams and vendor teams on development implementation issues.
• Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.

• Minimum 5 years of experience within an ecommerce operations managerial role, automobile industry experience is an added advantage
• Experience handling ecommerce platforms, online sales and website content management
• Excellent communication, Excel and organizational skills in addition to project management experience
• Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
• Ability to manage tasks simultaneously and efficient co-ordination with the other suppliers and vendors
• Experience working on Google and web analytics
• Support evaluating and executing SEO strategies
• Ability to forecast and determine productivity requirements to produce during the day to meet the overall building objectives
• Ability to develop systems, processes and infrastructure related to logistics.
• Implemented lean processes and innovative technology solutions to improve automation and productivity
• Ability to analyze various business scenarios and recommending prompt actions for exponentially expanding business