Customer Support executive
at New Vision
2 - 4 yrs
₹3L - ₹4L / yr
Goa
Skills
Customer Support
Root cause analysis
English Proficiency
We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLA’s
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor's Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography
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About New Vision
Founded :
1990
Type :
Product
Size :
20-100
Stage :
Raised funding
About
NVI has been in the photographic industry for over 30 years, manufacturing photo products for consumers and pro photographers. NVI is now partnering with Kodak Alaris to bring the Kodak Collections and Kodak Wonder Years program to wedding photographers and educational institutions across major markets. NVI’s production facility has over 30,000 sq. ft of precision equipment and employs 150 highly trained and qualified people who are passionate about providing world-class quality at affordable prices.
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