Customer Support executive

Role & responsibilities

• Approach & pitch inbound/outbound leads
• Work on an outbound approach for lead generation to build a client list to pitch
• Be in touch with existing clients & gather feedback on our services
• Upsell & cross-sell to existing clients.
• Write emailers to activate cold leads
• Cold-calling new leads
• Understand & explain DLT(compliance to be done during onboarding ) to new clients

Preferred candidate profile

• 0-3 years of experience in Sales & Business Development
• Worked in a Startup or Tech product for a few years
• Proficient in spoken & written communication (English)
• Experience in Lead Generation
• Experience in B2B sales

Perks and benefits

• Flexible schedule
• Food provided
• Paid sick time
• Work-Life Balance
• Great Culture to work in

💥 What will you do?

As a Lead Frontend Engineer, you will

• Own our frontend engineering applications for two products each of which run as independent applications which query our backend systems via REST APIs

• Act as a leader and coach within the front-end engineering team, collaborating with and mentoring senior engineers.

• Collaborate on a daily basis with a small, nimble team of product managers, engineers, and UX designers to understand business requirements and user experience goals and pain points.
• Write and review modular, reusable components and features (React.js / Vue.js) and integrate backend APIs to create a seamless front-end user experience
• Integrate third-party plugins to enhance customer experience. These include 3rd party plugins which provide customer support and analytics plugins that help improve the user experience we provide to customers.
• Actively participate in code reviews
• Work with our quality assurance team to improve coverage on our automated testing suites

🙋 What are we looking for? 

While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are 

• Prior experience of a few years (3+ years) with frontend frameworks as React.js or Vue.js would be essential to work on our application stack.

• You actively promote a culture of engineering excellence some of which could be writing efficient code, use of elegant design patterns, and styling your code through code-linting policies.

• You enjoy designing software architecture by collaborating with leads to explore existing systems, determining areas of complexity, potential risks to successful implementation.

• You have an eye for pixel-perfect UI and micro-interactions.
• You enjoy coaching folks to achieve outcomes through nudges.

📢 Other information you may want to consider 

• We will be flexible for the rest of the pandemic and work remotely; however, we are not a remote-first company, and the work location would be Bangalore when things settle.
• Our frontend tech stack includes React.js, Vue.js, Netlify for CI / CD, TestCafe for UX testing, d3.js, and Regraph for visualizations.

Responsibilities & duties:

• • Research, track, maintain and update leads
• • Make outgoing calls to develop new business
• • Contact prospects to qualify leads
• • Direct email marketing to key clients and prospects
• • Research and maintain lead generation database
• • Conduct customer research
• • Conduct client or market surveys to obtain information about potential leads
• • Participate in the preparation of proposals and / or sales presentations
• • Provide accurate and timely information to management
• • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Skills / attributes required:

• • Excellent English communication (verbal and written)
• • Experience with cold calling
• • Experience with research and maintaining databases
• • Proficient in MS Office including Word, Excel, and Outlook
• • Experience in using CRM
• • Strong project and time management skills
• • Experience working with Western companies (preferred)

• Create tests to identify software problems
• Analyze bugs and errors found during tests
• Document results of tests for the software development team
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve
• programs
• Research and compare similar competitor products
• Maintain updated knowledge of industry trends and advancements

• 2-3 years of experience in software development and testing
• High proficiency in computer technology and programming languages
• Strong knowledge of manual & automated testing using tools like JEST
• & Selenium along with React and Java
• Exceptional attention to detail and ability to think out side the box
• Excellent analytical and problem-solving skills
• Good oral and written communication skills
• Great team player and able to work efficiently with minimal supervision

THIS IS FOR YOU, IF YOU:

1. Love technology and have an innate interest in coding and building products.
2. Aren’t afraid of taking ownership and accountability. You love challenges and won’t stop till you haven’t found a solution.
3. Possess knowledge of Software development industry best practices.
4. Have hands-on experience and expertise in the technical competencies needed for the job, so that you can work independently.
5. Are passionate about the travel/hospitality space and can understand the nuances of hotel operations.
6. Know how to have fun and smile often.

JOB RESPONSIBILITIES:

1. Identify potential product ideas/features based on market research and discussions with
   customers and other stakeholders.
2. Design and drive the roadmap for the product – vision & strategy, feature definition, and milestones.
3. Manage end to end product – from concept, to design, development, testing to deployment/launch.
4. Manage Product Backlog
5. Competitive Benchmarking
6. Define success criteria for products and review usage/metrics.
7. Be responsible for Product Improvement and Innovation based on technology and market trends, as well as customer needs and feedback.

QUALIFICATION AND EXPERIENCE:

1. B.E./B.Tech + MBA (preferred but not mandatory).
2. At least 10+ years of total experience with 5+ years of relevant experience.
3. Excellent communication skills (active listening, verbal and written) - ability to comprehend and translate vague requirements into clear, detailed documentation.
4. Exceptional analytical and conceptual thinking skills.
5. Excellent planning, organizational, and time management skills.
6. Solid understanding of technology. Preferably past experience working as an engineer.

ROLES AND RESPONSIBILITIES

• Lead the Software Team. Ensure consistent deliveries of planned features while ensuring code quality, testing standards, and processes are maintained.

• Work with the leadership team to cultivate and grow the Internal Software Team Culture at

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth

• Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.

• Solve technical problems of high scope and complexity.

• Exert influence on the overall objectives and long-range goals of your team.

• Experience with performance and optimization problems, particularly at a large scale, and a demonstrated ability to both diagnose and prevent these problems.

• Help to define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.

CANDIDATES MUST HAVE

• Experienced in designing and integrating RESTful APIs

• Knowledge of Python

• Excellent debugging and optimization skills

DESIRED SKILLS & EXPERIENCE

• 3-5 years of experience building large-scale software applications and working with large software teams.

• Bachelor’s degree in computer science, information technology, or engineering • Experience designing and integrating RESTful APIs

• Knowledge of Python and Backend Development

• Experience building Web/Mobile applications

• Excellent debugging and optimization skills

• Unit and Integration testing experience

• Being knowledgeable about engineering processes and good practices

• Passionate about learning new tools. Ability to continuously learn and acquire knowledge.

• Able to adapt to changing complexity of tasks.

• Looking engineers with 3 - 4 years of experienced embedded software and embedded Linux developers
• Design and implement Embedded Linux based applications
• Design and implement embedded software for telematics and IoT products
• Code review and optimization
• Develop board support packages for new hardware designs
• Provide customization and field support
• Closely work with the hardware development team

Requirements:

• BE/BTech in ECE, EEE or CS
• 3 - 4  years of experience in embedded software and embedded Linux development
• Good working experience in Linux applications and drive development
• Good C programming skills
• Good knowledge of OS programming
• Familiarity with configuration management tools
• Good communication skills