Customer Support executive

Job Description: Data Analyst

Position: Data Analyst

Location: Gurgaon

Experience Level: 1-3 Years

Employment Type: Full-Time

Role Overview

We are looking for a results-driven Data Analyst to join our team and support business decision-making through data insights and analytics. The ideal candidate will be highly proficient in Python, skilled in data visualization tools, and experienced in solving complex problems to drive measurable business outcomes such as revenue growth or cost reduction.

Key Responsibilities

Data Analysis and Insights:

Extract, clean, and analyze large datasets using Python to uncover trends and actionable insights.

Develop predictive models and conduct exploratory data analysis to support business growth and operational efficiency.

Business Impact:

Identify opportunities to increase revenue or reduce costs through data-driven strategies.

Collaborate with stakeholders to understand business challenges and provide analytics-driven solutions.

Data Visualization:

Build intuitive dashboards and reports using tools like Zoho Analytics, Looker Studio, or Tableau.

Present findings and insights clearly to both technical and non-technical stakeholders.

Problem-Solving:

Work on end-to-end problem-solving, from identifying issues to implementing data-backed solutions.

Continuously optimize processes through automation and advanced analytics techniques.

Collaboration and Reporting:

Work closely with teams across departments to understand data needs and deliver solutions tailored to their goals.

Provide ongoing reporting and insights to track key performance indicators (KPIs) and project outcomes.

Required Skills & Qualifications

Technical Expertise:

Strong proficiency in Python, including libraries such as Pandas, NumPy, Matplotlib, and Seaborn.

Hands-on experience with BI tools like Zoho Analytics, Looker Studio, or Tableau.

Analytical Skills:

Proven ability to analyze data to generate insights that drive decision-making.

Demonstrated success in addressing business challenges and achieving results such as revenue increment or cost reduction.

Problem-Solving:

Experience working on real-world business problems, identifying root causes, and implementing data-based solutions.

Communication:

Strong ability to communicate complex insights effectively to diverse audiences.

Excellent presentation and storytelling skills to translate data into actionable business strategies.

Preferred Qualifications

Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, or related field.

Certifications in data analytics tools or platforms (e.g., Tableau, Looker).

Experience with advanced analytics or machine learning concepts.

What We Offer

Opportunity to work on impactful projects that directly influence business outcomes.

Collaborative, innovative, and supportive work environment.

Access to cutting-edge tools and technologies.

Competitive salary and growth opportunities.

Job Overview: The Quality Control Specialist in Image Captioning is responsible for ensuring the accuracy, relevance, and quality of captions produced by the captioning team. This role requires a meticulous approach to content review, an excellent understanding of grammar and style, and strong problem-solving skills to maintain high standards of quality.

Key Responsibilities:

 • Review and edit image captions to ensure they meet quality standards and style guidelines.

 • Provide constructive feedback to production resources to help improve the quality of caption outputs.

 • Track and document errors and trends in caption quality to help refine production processes.

 • Collaborate with team leads and content managers to update style guides and training materials based on observed trends and errors.

 • Participate in regular training sessions to stay updated with the latest best practices in content quality control.

 • Assist in the development and implementation of quality improvement programs.

 • Ensure compliance with deadlines, and manage priorities to handle high volumes of content effectively.

Qualifications: 

 • Bachelor’s degree in Communication, English, Journalism, or related field.

 • Experience in content editing, proofreading, or a similar QC role, preferably within a digital media environment.

 • Superior knowledge of English, including grammar rules, vocabulary, and stylistic nuances with C2 certification. 

Preferred Skills:

 • Ability to identify discrepancies, inconsistencies, and deviations from guidelines in corrected captions.

 • Capability to provide constructive feedback to improve caption quality and adherence to guidelines.

 • Competence in using search engines to verify facts or identify unfamiliar objects or contexts in images.

 • Ability to analyze multiple aspects of a caption, such as context, accuracy, clarity, and adherence to style guidelines.

 • Excellent interpersonal and communication skills to effectively convey feedback.

 • Problem-solving mindset with a focus on continuous improvement.

 • Experience in training or mentorship roles, providing guidance to others.

Work Type: Remote or In-office, Full-time.

Shift timings are either 9 AM to 6 PM IST or 2 PM to 10 PM IST.

Compensation: Competitive salary in line with industry standards, with opportunities for performance-based incentives and growth.

YOptima is a well capitalized digital startup pioneering full funnel marketing via programmatic media. YOptima is trusted by leading marketers and agencies in India and is expanding its footprint globally.

We are expanding our tech team and looking for a prolific Staff Engineer to lead our tech team as a leader (without necessarily being a people manager). Our tech is hosted on Google cloud and the stack includes React, Node.js, AirFlow, Python, Cloud SQL, BigQuery, TensorFlow.

If you have hands-on experience and passion for building and running scalable cloud-based platforms that change the lives of the customers globally and drive industry leadership, please read on.

1. You have 6+ years of quality experience in building scalable digital products/platforms with experience in full stack development, big data analytics and Devops.
2. You are great at identifying risks and opportunities, and have the depth that comes with willingness and capability to be hands-on. Do you still code? Do you love to code? Do you love to roll up your sleeves and debug things?
3. Do you enjoy going deep into that part of the 'full stack' that you are not an expert of?

Responsibilities:

• You will help build a platform that supports large scale data, with multi-tenancy and near real-time analytics.
• You will lead and mentor a team of data engineers and full stack engineers to build the next generation data-driven marketing platform and solutions.
• You will lead exploring and building new tech and solutions that solve business problems of today and tomorrow.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science or equivalent discipline.
• Excellent computer systems fundamentals, DS/Algorithms and problem solving skills.
• Experience in conceiving, designing, architecting, developing and operating full stack, data-driven platforms using Big data and cloud tech in GCP/AWS environments.

What you get: Opportunity to build a global company. Amazing learning experience. Transparent work culture. Meaningful equity in the business.

At YOptima, we value people who are driven by a higher sense of responsibility, bias for action, transparency, persistence with adaptability, curiosity and humility. We believe that successful people have more failures than average people have attempts. And that success needs the creative mindset to deal with ambiguities when you start, the courage to handle rejections and failure and rise up, and the persistence and humility to iterate and course correct.

1. We look for people who are initiative driven, and not interruption driven. The ones who challenge the status quo with humility and candor.
2. We believe startup managers and leaders are great individual contributors too, and that there is no place for context free leadership.
3. We believe that the curiosity and persistence to learn new skills and nuances, and to apply the smartness in different contexts matter more than just academic knowledge.

Location:

1. Brookefield, Bangalore
2. Jui Nagar, Navi Mumbai

Skills required:

• Excellent analytical and Communication Skills.
• Willingness to be a team player and show initiative where needed.
• Excellent Man Management, PR and Customer Relationship Management, Keen Business sense and Eye for details.
• Good Experience in B2B Sales
• Excellent Planning & Business Presentation Skills to interact Management, teams, and clients.

Job Description:

• Scan the market for business opportunities
• Develop strategies for marketing of Company’s services
• Collect and analyze market intelligence
• Work on Online database tools and business promotions
• Generate Leads and make cold calls
• Develop and document / prepare documents for marketing
• Develop contacts for business promotion
• Participate in promotional activities like trade fairs, seminars, etc
• Co-ordinate with Advertising companies for direct marketing
• Prepare RFIs ,RFPs and RFQs
• Meet KRA’s to obtain business growth numbers and revenue aligned as per the Corporate Strategic Policy deployment plan for the verticals assigned
• Maintain daily report on the work progress using the Corporate Internal system and procedures in In4 – Sales and Marketing Modules.