Customer Support executive

Working Hours: 6:00 PM IST to 3:00 AM IST(aligning with EST hours til 4:30 PM) Remote

Key Responsibilities:

• Develop, customize, and implement Microsoft Dynamics NAV/D365 Business Central solutions in line with business requirements.
• Write, debug, and maintain high-quality AL, C/AL, and C/SIDE code.
• Utilize Visual Studio Code, C#, .NET, and other relevant technologies for development and integration.
• Integrate Business Central with other enterprise systems via APIs, web services, and middleware.
• Collaborate with cross-functional teams, including business analysts, architects, and stakeholders, to deliver optimal solutions.
• Conduct code reviews, troubleshoot issues, and optimize performance.
• Ensure best practices in software development, testing, and deployment processes.
• Stay up to date with Microsoft Dynamics 365 Business Central updates and industry trends.

Required Qualifications & Skills:

• Proven hands-on experience in Microsoft Dynamics NAV/Business Central development.
• Strong proficiency in AL, C/AL, C/SIDE, Visual Studio Code, C#, .NET, and other development tools.
• Experience integrating Business Central with external systems via APIs, web services, and middleware.
• Strong problem-solving skills and ability to troubleshoot technical issues efficiently.
• Excellent communication and collaboration skills.
• Microsoft Dynamics 365 Business Central Technical Certifications are a plus.

About Us:*

Yocket is the largest and most active community-driven online platform for international education, founded in 2015. Our mission is to connect students with the world’s best learning opportunities. Having assisted over 1 million students in pursuing higher education globally, we continue to empower students to make informed decisions about their academic journeys. Our platform is a hub for exploring universities, connecting with peers and alumni, and gaining insights into the study abroad process.

We are proud to be recognized as one of the Top 100 Indian Startups by Google and MeitY and ranked #18 on the AppStore’s Education charts. Join us at Yocket to make a meaningful impact on students' futures!

*Role Overview:*

We are looking for a talented Video Editor Associate to join our creative team. In this role, you will oversee video projects from start to finish, editing raw footage into polished, engaging content that aligns with Yocket's marketing objectives. You will work closely with various teams to ensure that the creative vision is executed consistently across all marketing channels. If you’re passionate about video editing and eager to contribute to impactful projects, this is the perfect opportunity for you!

*Key Responsibilities:*

Video Production & Editing: Oversee and manage video projects from initial concept to final delivery, ensuring high-quality output.

Collaboration & Creative Vision: Work with the marketing team to ensure videos align with Yocket’s goals and maintain consistency in creative vision.

Incorporate Visual Features: Add engaging visual elements to videos for promotional, educational, and tech product-related content.

Brand Consistency: Maintain brand guidelines and consistency across all video content to ensure a unified marketing message.

Assist with Remote Shoots: Support video shoots, including remote shoots, and help manage timelines and deadlines.

Stay Updated: Continuously learn about and integrate the latest video editing trends and techniques to enhance content quality.

*Requirements:*

Experience: 1-3 years of video editing experience, preferably in Ed-Tech or related industries.

Skills:

Proficient in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro).

Strong aesthetic sense and attention to detail.

Solid time management skills to handle multiple video projects simultaneously.

Experience with text animation and graphical representation in videos.

Basic knowledge of After Effects and Figma is a plus.

*Benefits:*

Comprehensive Benefits: Physical and mental well-being benefits to support overall health.

Flexible Work Hours: 5-day workweek with flexible working hours to maintain a healthy work-life balance.

Ownership & Mentorship: A culture of ownership where your contributions are valued, with opportunities for mentorship and growth.

We Are Expanding Our Marketing Team at Byte Elephants

Technologies!

Join us in building one of India’s smartest SaaS Growth Engines.

Byte Elephants Technologies is on an ambitious mission to reshape the future of SaaS for ERP, DMS, HRMS, SFA, WMS, POS & Enterprise Automation.

To fuel our next phase of expansion, we are building a high-performance, AI-powered Marketing & Growth Division — and we are hiring four specialist roles.

1. Content & AI Creative Specialist
2. Social Media Lead Generation Specialist
3. Performance Marketer
4. SEO Specialist

If you are Best in Any One of These, Then Reach Out to Us.

We invite passionate, skilled, and growth-driven individuals to become part of our fast scaling team.

1. SEO Growth Specialist (Organic Ranking + Authority Building + Keyword + Strategy)

Experience: 1 – 4 years

Role Summary

Drive organic traffic and inbound leads by ranking strategically chosen SaaS keywords. Build domain authority through on-page, off-page, and SEO growth experiments.

Key Responsibilities

 Perform keyword clustering, topic mapping & search intent analysis

 Optimize website architecture, meta tags, schema & content

 Build quality backlinks, manage outreach & guest posting

 Rank local keywords (ERP Nashik, HRMS Maharashtra etc.)

 Track daily rankings & monthly organic MQL trends

 Collaborate with Content Specialist for SEO-rich content

Ideal Candidate

 Practical ranking experience

 Familiar with SEMrush, Ahrefs, SurferSEO

 Experiment-driven mindset

 Strong understanding of SaaS search behavior

Description

About us

Welcome to Decision Foundry!

We are both a high growth startup and one of the longest tenured Salesforce Marketing Cloud Implementation Partners in the ecosystem. Forged from a 19-year-old web analytics company, Decision Foundry is the leader in Salesforce intelligence solutions.

We win as an organization through our core tenets. They include:

• One Team. One Theme.
• We sign it. We deliver it.
• Be Accountable and Expect Accountability.
• Raise Your Hand or Be Willing to Extend it

Requirements

• Strong understanding of data management principles and practices (Preferred experience: AWS Redshift).

• Experience with Tableau server administration, including user management and permissions (preferred, not mandatory).

• Ability to monitor alerts and application logs for data processing issues and troubleshooting.

• Ability to handle and monitor support tickets queues and act accordingly based on SLAs and priority.

• Ability to work collaboratively with cross-functional teams, including Data Engineers and BI team.

• Strong analytical and problem-solving skills.

• Familiar with data warehousing concept and ETL processes.

• Experience with SQL, DBT and database technologies such as Redshift, Postgres, MongoDB, etc.

• Familiar with data integration tools such as Fivetran or Funnel.io

• Familiar with programming languages such as Python.

• Familiar with cloud-based data technologies such as AWS.

• Experience with data ingestion and orchestration tools such as AWS Glue.

• Excellent communication and interpersonal skills.

• Should possess experience of 2+ years.

·       Lead generation and developing new business for your assigned territory.

·       Educating the clients about new media and convincing them to advertise their product using Eco-friendly media.

·       Scheduling meeting with prospective clients and drive them for generating business.

·       Handling sales process end to end from pitching to client retention.

·       Candidate shall be well aware of retail and corporate clients in the assigned territory.

·       Develop a thorough understanding of key client’s needs and requirements and preparing customized solutions.

·       Negotiating contracts with clients and meeting established deadlines for the fulfillment of each client's long-term goals.

·       Playing an integral role for the effective on-boarding of new clients.

·       Dealing with clients and efficiently handling their queries.

·       Serve as contact point for key customers and internal teams.

·       Suggest solutions that answer client needs and wants.

·       Demonstrating good communication, presentation, selling and deal closing skills.

·       Driving Business for the company and client retention will be the core expertise.

• Position holder will be an individual contributor
• Build and manage productive, professional relationships with clients
• Ensure clients are using and deriving benefit from IndiaMART
• Ensure products/services in client’s e-catalog are accurately defined
• Maximize revenue by upselling other services and achieve

fortnightly, monthly client retention and revenue targets

• Systematic follow-up and time-bound closures
• Prompt resolution of complaints
• Daily 4-5 in person meetings (F2F) with clients onsite

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.

RESPONSIBILITIES:

• Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
• Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
• Prepare and ship computers to all users based on company standard policy
• Responsible for general IT operations and user support
• Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
• Design, plan and implement systems automation as required for better efficiency to support team projects
• Accurately record transactions and processes using a designated tracking software
• Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
• Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
• Develop, deploy and maintain the automation and user life cycle workflow
• Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
• Leads systems' incident support and troubleshooting for complex and non-complex issues.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; 
• Provides insight into recommendations for technical solutions that meet design and functional needs.
• Completes work assignments and supports business-specific projects by applying expertise in the subject area; 
• Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
• Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.

REQUIREMENTS:

• Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
• Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
• Hands-on experience working and supporting Mac and Windows OS
• Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
• Superior time management skills including a sense of urgency and proactive approach.
• Capable to manage multiple tasks/ projects simultaneously
• Excellent analytical and problem-solving skills.
• Demonstrated ability to work independently and in a team environment.
• Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
• Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
• Experience with API integrations
• Flexibility to work during the holidays and an on-call rotation

PROFESSIONAL BACKGROUND / SKILLS:

• Bachelor's degree in Computer Science or related degree or related experience required.
• CompTIA A+ certification a plus
• 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
• Strong Knowledge of Google Suite, Atlassian, and Okta administration
• Strong Knowledge of scripting languages (Python, Google Script, etc)
• Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
• Experience in software development and knowledge of scripting languages.
• Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
• Strong ability to work both individually and in a team environment

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.