Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
As a Project Manager, you will be responsible for entirely managing and delivering the project.
What you will do:
- Managing the process of ensuring the timely completion of project deliverables
- Understanding stakeholder needs of the project and business
- Coordinating between different teams for program management within the company and customer
- Meetings and presentation with the customer on continuous project review
- Supporting and managing the existing Ed-Tech portfolio to grow and be more impactful through continuous strategic support
Desired Candidate Profile
What you need to have:- Strong experience and expertise with modern, cloud-based project-management software or platform or LMS based software
- Excellent communication, interpersonal, organizational and team-building skills
- Strong presentation and written/ oral communication skills
- Startup mentality
- Knowledge of business functions and understanding of business operations, strategies and objectives
- Experience in an Ed-Tech company or Education industry
- Certification in project management would be an added advantage
- Experience in driving/ supporting sales and marketing for products with revenue goals
Shubham Vishwakarma
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Role Description
Eligibility:
1. An ex-serviceman preferably with civil work experience in security/training.
2. Age- preferably
3. Preferably from Infantry.
4. If civilian – min 05 years work experience as training manager in the field of security.
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- Experience in creating and delivering successful training programs
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GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product.
- Keeping a track of the Product adoption.
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- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
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Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters
-
Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you
- Work in fast globally growing Start Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore/Remote
Apply through this link
https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support
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Full Stack Developer - Averlon