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Shubham Vishwakarma
Full Stack Developer - Averlon
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#Corporate Sales
8 to 10 years of experience in wholesale, sales or business development areas preferably with
A2P SMS - Responsible for developing, driving and managing sales activities to grow revenues and direct margin in the A2P SMS field that support and exceed forecasts.
- Excellent understanding of the A2P SMS ecosystem with industry relationships within Bulk SMS.
- Experience with Enterprise would be plus - Proven experience in managing Wholesale customers
- Excellent understanding of the A2P SMS ecosystem with industry relationships within Bulk SMS.
- Handles day-to-day sales & buying activities with strong sales focus on specific destinations.
- Assuring Revenue Growth from assigned accounts on SMS A2P market
- Providing sales related support to assigned accounts
- Finding new opportunities, closing new deals for increasing SMS A2P traffic
- Handles day-to-day sales & buying activities with strong sales focus on specific destinations
- Day-to-day communication with clients, ensuring customers' satisfaction
- Ensures organizational alignment with customer needs and desires to optimize bilateral relationship.
- Strong analytical skills with proven experience in negotiation and deal closing
Experience: -
Minimum 5 years of experience in the SMS A2P/P2P and SMS trading environment.
- International experience with Aggregator and Mobile Operators - Strong communication, negotiations and influencing skills
- Ability to work independently and in a team as well
- Energetic, target driven, initiative-taker and highly motivated
- Must be able to handle multiple clients or requirements in parallel. Please note that the job location is Delhi and there is no work from Home
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Java
Spring BootJoin our team of experts and revolutionize the tech industry with cutting-edge Java development. If you're a master of object-oriented programming and have a passion for delivering high-quality solutions.
Here are the requirements for the above-mentioned role;
- Candidates should have hands-on experience in Core Java, Spring Framework, J2EE, and Servlets.
- Should have Knowledge of Java coding standards and test-driven environment
- Must have a good understanding of Backend concepts like Collections, Multithreading, Data structures, algorithms, and design patterns.
- Good communication and problem-solving skills
- Should contribute to all phases of the development lifecycle.
- Should have knowledge of version control systems like git or subversion. Knowledge of the financial domain is an added advantage and development environment
we want you! Apply now and become a part of our dynamic, fast-growing company.
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)We’re looking to hire an experienced Shopify developer who can develop custom themes on the Shopify platform as per the design shared by our design team. In this role, you will be expected to set up the environments and develop the Shopify theme. You should be willing to learn and work on new technologies.
Responsibilities
- Convert shared custom designs into Shopify websites
- Expert-level knowledge of Shopify Liquid templating language to edit the website
- Add new sections, filters, products, etc.
- Integrating third-party and platform-supported apps in the websites
- Analyze the requirements and provide solutions
- Work on issue debugging and troubleshooting
- Use Shopify liquid, jQuery, CSS, and HTML to deliver bugfree interfaces as required
- Use Shopify JS APIs (storefront, AJAX Cart, Sections, etc.) to deliver the required functionality
- Additional: Candidates with knowledge of WordPress Development will be preferred
Qualifications
- Strong understanding of the Shopify platform
- Excellent Communication Skills
- 1+ years of development experience
MongoDB
NodeJS (Node.js)AngularJS (1.x)
Express- Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.
- Experience of 3 to 5 years developing using MEAN Stack
- Strong development experience using Node.JS, Express, Angularjs and Mongodb
- Experience in UX, CSS, LESS/SASS, Git, Gulp
- Agile development background is required
- Test Driven Development experience
- Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker
Knowledge & Experience:
- 4-7 years of Industry experience in IT or consulting organizations
- 3+ years of experience defining and delivering Salesforce.com enterprise applications in lead developer role
- Must have hands on Salesforce Lightning and UI development experience
- Excellent overall understanding of the Salesforce core product suite combined with deep understanding of CRM business processes in sales, marketing & customer service.
- Hands on development knowledge of relevant Salesforce architecture concepts, data & security structures, enterprise integration, as well as configuration and customization options (including Apex, Lightning, Custom UI, JS, Integration, API etc.)
- Web development experience including CSS, JavaScript, HTML5, AJAX, jQuery
- Knowledge of Oracle DB SQL
- Development experience with Integration tools. Informatica Cloud/PowerCenter is a plus
Note:
- Preferred from medical industry
- Onsite available post completion of 18 Months.
Amazon Web Services (AWS)NodeJS (Node.js)React.jsRole Description:
- Lister is actively engaged with client across digital transformation and engineering
- As a part of this engagement, you will be working with our clients on solution design and architecture, technology decisions, while co-ordinating technical efforts for the team
- As a Technical Lead:, You will need to collaborate with Solution Architects define technology
- roadmap, evaluate/recommend technologies, architect and design solutions, Work
- with other developers to oversee the development and implementation
- You will translate functional requirements from business stakeholders to the technical
- team for implementation
- You will need to troubleshoot design flaws and system bottlenecks
- You will have to be hands-on with code reviews and evaluate implementation for performance and scale
- Manage communication between our clients and internal teams in India and USA
- Coordinate with the offshore team to deliver projects across work streams, Identify risks, issues and blockers to progress and mitigate them for the team
- Rapidly gain an understanding of project requirements and drive execution
- Work with delivery team to ensure the highest quality of materials are being produced and all client needs are met.
Skills Required:
- Excellent understanding of backend and frontend components in the following stack: NodeJS, TypeScript, Javascript, ReactJS, multiple RDBMS and NoSQL databases like Postgres, MySQL, MongoDB Experience of working on AWS services (Lambda, Step functions, SQS, S3 SNS)
- Microservice design pattern is a must
- Experience in Docker, Kubernetes, containerization and CI/CD pipelines is preferable
- Experience in software development tools like Prettier, CodeCov, Snyk, etc..
- Excellent verbal and written communication skills; client facing and interpersonal skills; must be a listener, a presenter, and a people-person
- Experience in Designing scalable architecture systems for Node-based applications
- Ability to grasp complex implementations; Proven results of delivering client solutions
- Should have experience of working with offshore team
- Experience in working on large scale technology transformation projects for product companies is preferable
- Technology contributions to open source projects will be an added advantage
- Should have completed Certifications or training on AWS (AWS Solutions Architect), NodeJS, front-end frameworks.
The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.
Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Manage and support delivery of key corporate projects on crèche benefit
- Manage the corporate relationships for clients for whom we manage the annual childcare benefit
- Create and maintain systematic corporate MIS (leads, pipeline, hot conversations) to support in business development
- Reach out to new corporates with ProEves services, support in conducting corporate surveys on childcare and maternity benefits
- Respond to queries of corporates who are looking for providing creche benefit to their employees. Understand their need, share ProEves proposal and follow up
- Liase with daycare partners in ensuring smooth childcare benefit for the client
- Support the Management team in all corporate reach outs - mailers, events, meetings
PHPJavascriptNodeJS (Node.js)MongoDB
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon