11+ Service Desk Management Jobs in India

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

We are seeking a skilled and experienced Senior DevOps Engineer to join our team. As a Senior DevOps Engineer, you will play a crucial role in designing, implementing, and managing our cloud infrastructure on AWS, while utilizing Docker, Kubernetes, Terraform and Argo CD for containerization and deployment. You will collaborate closely with development teams to ensure smooth software releases, scalability, and reliability of our systems. Also, you will be working on Airflow and Spark configurations for Data pipelines.

Responsibilities:

• Design, implement, and maintain scalable and secure cloud infrastructure on AWS, utilizing services such as EC2, S3, VPC, IAM, and Lambda.
• Build, deploy, and manage containerized applications using Docker and Kubernetes.
• Develop and maintain CI/CD pipelines to enable continuous integration, automated testing, and deployment using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline.
• Implement and manage infrastructure as code (IaC) using tools like Terraform or CloudFormation to automate the provisioning and configuration of AWS resources.
• Monitor and troubleshoot infrastructure and application issues, ensuring high availability, performance, and scalability of the system.
• Collaborate with development teams to ensure smooth and efficient software releases, including version control, branching strategies, and release management.
• Implement and maintain robust security practices, including access control, network security, and data encryption.
• Automate manual tasks and processes using scripting languages (e.g., Python, Bash) and configuration management tools (e.g., Ansible).
• Collaborate with cross-functional teams to gather requirements, provide technical guidance, and implement best practices for infrastructure and deployment processes.
• Stay up-to-date with the latest DevOps tools, technologies, and best practices, and identify opportunities for improvement and optimization in our infrastructure and processes.

Requirements:

• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.
• Proven experience as a DevOps Engineer, with a focus on AWS, Docker, Kubernetes, and Argo CD.
• Strong experience in designing, implementing, and managing cloud infrastructure on AWS, including services like EC2, S3, VPC, IAM, and Lambda.
• Hands-on experience with containerization technologies, specifically Docker and Kubernetes.
• Proficiency in CI/CD pipeline setup and management using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline.
• Solid understanding of infrastructure as code (IaC) principles and experience with tools like Terraform or CloudFormation.
• Experience in monitoring and troubleshooting complex infrastructure and application issues.
• Strong scripting and automation skills using languages such as Python, Bash, or PowerShell.
• Excellent problem-solving and analytical skills, with the ability to handle and prioritize multiple tasks in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

• AWS certifications, such as AWS Certified DevOps Engineer or AWS Certified Solutions Architect.
• Experience with infrastructure monitoring and logging tools like CloudWatch, ELK stack, or Prometheus/Grafana.
• Knowledge of serverless architectures and experience with AWS Lambda.
• Familiarity with other cloud platforms (e.g., Azure, Google Cloud Platform).
• Understanding of security best practices and experience implementing security measures in cloud infrastructure.

Senior Software Engineer I - DevOps Engineer

Exceptional software engineering is challenging. Amplifying it to ensure that multiple teams can concurrently create and manage a vast, intricate product escalates the complexity. As a Senior Software Engineer within the Release Engineering team at Sumo Logic, your task will be to develop and sustain automated tooling for the release processes of all our services. You will contribute significantly to establishing automated delivery pipelines, empowering autonomous teams to create independently deployable services. Your role is integral to our overarching strategy of enhancing software delivery and progressing Sumo Logic’s internal Platform-as-a-Service.

What you will do:

• Own the Delivery pipeline and release automation framework for all Sumo services

• Educate and collaborate with teams during both design and development phases to ensure best practices.

• Mentor a team of Engineers (Junior to Senior) and improve software development processes.

• Evaluate, test, and provide technology and design recommendations to executives.

• Write detailed design documents and documentation on system design and implementation.

• Ensuring the engineering teams are set up to deliver quality software quickly and reliably.

• Enhance and maintain infrastructure and tooling for development, testing and debugging

What you already have

• B.S. or M.S. Computer Sciences or related discipline

• Ability to influence: Understand people’s values and motivations and influence them towards making good architectural choices.

• Collaborative working style: You can work with other engineers to come up with good decisions.

• Bias towards action: You need to make things happen. It is essential you don’t become an inhibitor of progress, but an enabler.

• Flexibility: You are willing to learn and change. Admit past approaches might not be the right ones now.

Technical skills:

• 4+ years of experience in the design, development, and use of release automation tooling, DevOps, CI/CD, etc.
• 2+ years of experience in software development in Java/Scala/Golang or similar
• 3+ years of experience on software delivery technologies like jenkins including experience writing and developing CI/CD pipelines and knowledge of build tools like make/gradle/npm etc.
• Experience with cloud technologies, such as AWS/Azure/GCP
• Experience with Infrastructure-as-Code and tools such as Terraform
• Experience with scripting languages such as Groovy, Python, Bash etc.
• Knowledge of monitoring tools such as Prometheus/Grafana or similar tools
• Understanding of GitOps and ArgoCD concepts/workflows
• Understanding of security and compliance aspects of DevSecOps

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

DevOps Engineer (Automation) 

ABOUT US

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

LOCATION:  Mumbai

THE POSITION

Ashnik is looking for talented and passionate Technical consultant to be part of the training team and work with customers on DevOps Solution. You will be responsible for implementation and consultations related work for customers across SEA and India. We are looking for personnel with personal qualities like -

• Passion for working for different customers and different environments.
• Excellent communication and articulation skills
• Aptitude for learning new technology and willingness to understand technologies which he/she is not directly working on.
• Willingness to travel within and outside the country.
• Ability to independently work at the customer site and navigate through different teams.

RESPONSIBILITIES

                     First 2 months:

• Get an in-depth understanding of Containers, Kubernetes, CI/CD, IaC.
• Get hands-on experience with various technologies of Mirantis Kubernetes Engine, Terraform, Vault, Sysdig

After 2 months: The ideal candidate can will ensure the following outcomes from every client deployment:

• Utilize various open source technologies and tools to orchestrate solutions.
• Write scripts and automation using Perl/Python/Groovy/Java/Bash
• Build independent tools and solutions to effectively scale the infrastructure.
• Will be involved in automation using CI/CD/DevOps concepts.
• Be able to document procedures for building and deploying.
• Build independent tools and solutions to effectively scale the infrastructure.
• Work on a cloud-based infrastructure spanning Amazon Web Services and Microsoft Azure
• Work with pre-sales and sales team to help customers during their evaluation of Terraform, Vault and other open source technologies.
• Conduct workshops for customers as needed for technical hand-holding and technical handover.

SKILLS AND EXPERIENCE

• Graduate/Post Graduate in any technology.
• Hands on experience in Terraform, AWS Cloud Formation, Ansible, Jenkins, Docker, Git, Jira etc
• Hands on experience at least in one scripting language like Perl/Python/Groovy/Bash
• Knowledge of Java/JVM based languages.
• Experience in Jenkins maintenance and scalability, designing and implementing advanced automation pipelines with Jenkins.
• Experience with a repository manager like JFrog Artifactory
• Strong background in git, Github/Bitbucket, and code branching/merging strategies
• Ability to understand and make trade-offs among different DevOps tools.

ADDITIONAL SKILLS

• Experience with Kubernetes, AWS, Google Cloud and/or Azure is a strong plus
• Some experience with secrets/key management preferably with HashiCorp Vault
• Experience using monitoring solutions, i.e. Datadog, Prometheus, ELK Stack, NewRelic, Nagios etc

Task:

• Need to run our software products in different international environments (on premise and cloud providers)
• Support the developers while debugging issues
• Analyse and monitor software during runtime to find bugs, performance issues and plan growth of the system
• Integrate new technologies to support our products while growing in the market
• Develop Continuous Integration and Continuous Deployment Pipelines
• Maintain our on premise hosted servers and applications, like operating system upgrades, software upgrades, introducing new database versions etc.
• Automation of task to reduce amount of human errors and parallelize work

We wish:

• Basic OS knowledge (Debian, CentOS, Suse Enterprise Linux)
• Webserver administration and optimization (Apache, Traefik)
• Database administration and optimization (Mysql/MariaDB, Oracle, Elasticsearch)
• jvm administration and optimization application server administration and optimization (Servicemix, Karaf, Glassfish, Springboot)
• Scripting experience (Perl, Python, PHP, Java)
• Monitoring experience (Icinga/Nagios, Appdynamics, Prometheus, Grafana)
• Knowledge container management (Docker/ContainerD, DC/OS, Kubernetes)
• Experience with automatic deployment processes (Ansible, Gitlab-CI, Helm)
• Define and optimize processes for system maintenance, continuous integration, and continuous delivery
• Excellent communication skill & proficiency in English is necessary
• Leadership skill with team motivational approach
• Good Team player

We Offer:

• Freedom to realise your own ideas & individual career & development opportunity.
• A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at work place with flexibilities.
• Professional challenges and career development opportunities.

Your Contact for this position is Janki Raval .

Would you like to become part of this highly innovative, dynamic, and exciting world?

We look forward to your expressive Resume.

Our Client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
Vision: Our Client aims to change the way that customers, creators, and retail investors interact and transact at brands of all shapes and sizes. Essentially, becoming the Web3 version of brands driven social ecommerce & investment platform.

• Engineering in computer science
• 3-5 years of experience in setup and management of Kubernetes infrastructure
• Expert level skills in analytical & problem solving
• Ability to communicate clearly in English

• Microsoft Azure
• Kubernetes, AKS services as well as custom clusters on bare metal infrastructure
• Linux internals & services
• Docker, Docker Registry
• NGINX, Load Balancing, Firewall, Security, PKI
• Shell & Awk Script, Azure Templates & scripting, Python Scripting
• Knowledge of NoSQL Databases

We are front runners of the technological revolution with an inexhaustible passion for technology! DevOn is the technical organization that originated from Prowareness. We are the company at the forefront of leading DevOps transformations and setting up High Performance Distributed DevOps teams with leading companies worldwide. DevOn helps market leaders to take the next step in software delivery. We consist of a dynamic team, in which personal growth is central!

About You

You have 6+ years of experience in AWS infra Automation. This is a fantastic opportunity to work in a fast-paced operations environment and to develop your career in Cloud technologies, particularly Amazon Web Services.

You are building and monitoring CI/CD pipeline in AWS cloud. This is a highly scalable backend application building on Java platform. We need a resource who can troubleshoot, diagnose and rectify system service issues.

You’re cloud native with Terraform as an orchestration. You would use Terraform as a key Orchestration in Infrastructure as Code.

You're comfortable driving. You prefer to own your work streams and enjoy working in autonomy to progress towards your goals.

 You provide an incredible support to the team. You sweat the small stuff but keep the big picture in mind. You know that a pair programming can give better result

An ideal candidate is/are:

This is a key role within our DevOps team and will involve working as part of a collaborative agile team in a shared services DevOps organization to support and deliver innovative technology solutions that directly align with the delivery of business value and enhanced customer experience. The primary objective is to provide support to Amazon Web Services hosted environment, ensure continuous availability, working closely with development teams to ensure best value for money, and effective estate management.

• Setup CI/CD Pipeline from scratch along with integration of appropriate quality gates.
• Expertise level knowledge in AWS cloud. Provision and configure infrastructure as code using Terraform
• Build and configure Kubernetes-based infrastructure, networking policies, LBs, and cluster security. Define autoscaling and cost strategies.
• Automate the build of containerized systems with CI/CD tooling, Helm charts, and more
• Manage deployments and rollbacks of applications
• Implement monitoring and metrics with Cloud watch, Newrelic
• Troubleshoot and optimize containerized workload deployments for clients
• Automate operational tasks, and assist in the transition to service ownership models.