11+ Service Desk Management Jobs in India

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Mode of Hire: Permanent

Required Skills Set (Mandatory): Linux, Shell Scripting, Python, AWS, Security best practices, Git

Desired Skills (Good if you have): Ansible, Terraform

Job Responsibilities

• Design, develop, and maintain deployment pipelines and automation tooling to improve platform efficiency, scalability, and reliability.
• Manage infrastructure and services in production AWS environments.
• Drive platform improvements with a focus on security, scalability, and operational excellence.
• Collaborate with engineering teams to enhance development tooling, streamline access workflows, and improve platform usability through feedback.
• Mentor junior engineers and help foster a culture of high-quality engineering and knowledge sharing.

Job Requirements

• Strong foundational understanding of Linux systems.
• Cloud experience (e.g., AWS) with strong problem-solving in cloud-native environments.
• Proven track record of delivering robust, well-documented, and secure automation solutions.
• Comfortable owning end-to-end delivery of infrastructure components and tooling.

Preferred Qualifications

• Advanced system and cloud optimization skills.
• Prior experience in platform teams or DevOps roles at product-focused startups.
• Demonstrated contributions to internal tooling, open-source, or automation projects.

Job Description

Role: Sr. DevOps – Architect

Location: Bangalore

Who are we looking for?

A senior level DevOps consultant with deep DevOps related expertise. The Individual should be passionate about technology and demonstrate depth and breadth of expertise in similar roles and Enterprise Systems/Enterprise Architecture Frameworks;

Technical Skills:

• 8+ years of relevant  DevOps /Operations/Development experience working under Agile  DevOps  culture on large scale distributed systems.

• Experience in building a DevOps platform in integrating DevOps tool chain using REST/SOAP/ESB technologies.

• Required hands on programming skills on developing automation modules using one of these scripting languages Python/Perl/Ruby/Bash

• Require hands on experience with public cloud such as AWS, Azure, Openstack, Pivotal Cloud Foundry etc though Azure experience is must.

• Experience in working more than one of the configuration management tools like Chef/Puppet/Ansible and building own cookbook/manifest is required.

• Experience with Docker and Kubernetes.

• Experience in Building CI/CD pipelines using any of the continuous integration tools like Jenkins, Bamboo etc.

• Experience with planning tools like Jira, Rally etc.

• Hands on experience on continuous integration and build tools like (Jenkins, Bamboo, CruiseControl etc.) along with version control system like (GIT, SVN, GITHUB, TFS etc.), build automation tools like Maven/Gradle/ANT and dependency management tools like Artifactory/Nexus.

• Experience with more than one deployment automation tools like IBM urban code, CA automic, XL Deploy etc.

• Experience on setting up and managing  DevOps  tools on Repository, Monitoring, Log Analysis etc. using tools like (New Relic, Splunk, App Dynamics etc.)

• Understanding of Applications, Networking and Open source tools.

• Experience on security side of DevOps i.e. DevSecOps

• Good to have understanding of Micro services architecture.

• Experience working with remote/offshore teams is a huge plus

• Experience in building a Dashboard based on latest JS technologies like NodeJS

• Experience with NoSQL database like MongoDB

• Experience in working with REST APIs

• Experience with tools like NPM, Gulp

Process Skills:

• Ability in performing rapid assessments of clients’ internal technology landscape and targeting use cases and deployment targets

• Develop and create program blueprint, case study, supporting technical documentations for DevOps to be commercialized and duplicate work across different business customers

• Compile, deliver, and evangelize roadmaps that guide the evolution of services

• Grasp and communicate big-picture enterprise-wide issues to team

• Experience working in an Agile / Scrum / SAFe environment preferred

Behavioral Skills :

• Should have directly worked on creating enterprise level operating models, architecture options

• Model as-is and to-be architectures based on business requirements

• Good communication & presentation skills

• Self-driven + Disciplined + Organized + Result Oriented + Focused & Passionate about work

• Flexible for short term travel

Primary Duties / Responsibilities:

• Build Automations and modules for DevOps platform

• Build integrations between various DevOps tools

• Interface with another teams to provide support and understand the overall vision of the transformation platform.

• Understand the customer deployment scenarios, and Continuously improve and update the platform based on agile requirements.

• Preparing HLDs and LLDs.

• Presenting status to leadership and key stakeholders at regular intervals

Qualification:

• Somebody who has at least 12+ years of work experience in software development.

• 5+ years industry experience in DevOps architecture related to Continuous Integration/Delivery solutions, Platform Automation including technology consulting experience

• Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Hammoq is an exponentially growing Startup in US and UK. 

Design and implement secure automation solutions for development, testing, and production environments

• Build and deploy automation, monitoring, and analysis solutions

• Manage our continuous integration and delivery pipeline to maximize efficiency

• Implement industry best practices for system hardening and configuration management

• Secure, scale, and manage Linux virtual environments

• Develop and maintain solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring

• Continuously evaluate existing systems with industry standards, and make recommendations for improvement

Desired Skills & Experiences

• Bachelor’s or Master's degree in Computer Science, Engineering, or related field

• Understanding of system administration in Linux environments

• Strong knowledge of configuration management tools

• Familiarity with continuous integration tools such as Jenkins, Travis CI, Circle CI

• Proficiency in scripting languages including Bash, Python, and JavaScript

• Strong communication and documentation skills

• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail

• Excellent judgment, analytical thinking, and problem-solving skills

• Full understanding of software development lifecycle best practices

• Self-motivated individual that possesses excellent time management and organizational skills
  
  In PM's Words 
  Bash scripting, Containerd(or docker), Linux Operating system basics, kubernetes, git, Jenkins ( or any pipeline management), GCP ( or idea on any cloud technology)
  
  Linux is major..most of the people are coming from Windows.. we need Linux.. and if windows is also there it will be added advantage
  
  There is utmost certainilty that you will be working with an amazing team...

This person MUST have:

• Min of 3-5 prior experience as a DevOps Engineer.
• Expertise in CI/CD pipeline maintenance and enhancement specifically Jenkins based pipelines.
• Working experience with engineering tools like git, git work flow, bitbucket, JIRA etc
• Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
• Experience managing AWS infrastructure
• Hands on experience of Linux administration.
• Basic understanding of Kubernetes/Docker orchestration
• Works closely with engineering team for day to day activities
• Manges existing infrastructure/Pipelines/Engineering tools (On Prem or  AWS) for engineering team (Build servers/Jenkin nodes etc.)
• Works with engineering team for new config required for infra like replicating the setups, adding new resources etc.
• Works closely with engineering team for improving existing pipelines for build .
• Troubleshoots problems across infrastructure/services

Experience:

• Min 5-7  year experience

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week (11 AM to 7 PM).

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

DevOps Consultant!! MERN Stack Project Manager – Systems (Enterprise or Solutions) Architect needed!

Hello superstar,

I appreciate you taking time to read this. I have posted a job for developers to work on a start-up, the link is ......

I would need someone with DevOps experience, to ensure that the project is undertaken with the highest standards possible. I have had many experiences where ‘completed’ software after years of development was filled with bugs and it would be more cost-effective to start from scratch than to attempt to find and correct all the bugs.

I have attempted to learn as much as possible, but I now have an opportunity and it would better serve the venture to have someone handle the management of the project to ensure that;

• We choose the most appropriate technology
• We choose competent developers in those technologies
• The architecture and data modeling are clearly defined in a ‘blueprint’ plan
• A DevOps environment and processes are set up and the developers understand what is required
• Proper tests are carried out to ensure everything works as intended
• There are processes for testers to follow and competent testers are selected to follow them
• Accessibility, localization, and internationalization are planned ahead of time
• Security, scalability, and other future probabilities that I may not even be aware of are considered and planned ahead of time
• Documentation and code reviews, refactoring and other quality assurance processes are undertaken
• Working software is produced and systems that enable new developers or teams of people to easily take over and/or contribute new modules or updates in a controlled and organized fashion
• Cost estimates or budgets/projections or use of SaaS, hosting and other 3rd party services and applications

I am more concerned with a professional and world-class organizational system than with any particular type of software been produced as the strong foundation will enable anything to be creating with efficacy and precision.

Again, thank you for reading this, please reply with the word “superstar” anywhere in the second line of your response.  I look forward to hearing from you.

Warm wishes DevOps Evangelist,

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

Job Description :

- The engineer should be highly motivated, able to work independently, work and guide other engineers within and outside the team. 

- The engineer should possess varied software skills in Shell scripting, Linux, Oracle database, WebLogic, GIT, ANT, Hudson, Jenkins, Docker and Maven

- Work is super fun, non-routine, and, challenging, involving the application of advanced skills in area of specialization.

Key responsibilities :

- Design, develop, troubleshoot and debug software programs for Hudson monitoring, installing Cloud Software, Infra and cloud application usage monitoring.

Required Knowledge :

- Source Configuration management, Docker, Puppet, Ansible, Application and Server Monitoring, AWS, Database Administration, Kubernetes, Log monitoring, CI/CD, Design and implement build, deployment, and configuration management, Improve infrastructure development, Scripting language.

- Good written and verbal communication skills

Qualification :

Education and Experience : Bachelors/Masters in Computer Science

Open for 24- 7 shifts