11+ Service Desk Management Jobs in India
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Kubernetes
Docker
JavaOverview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry.
Responsibilities:
Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users.
Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.
Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues.
Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions.
On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.
Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).
Requirements:
Technical experience in Java Enterprise environment as developer or DevOps specialist.
Familiarity with DevOps principles and ticketing tools like ServiceNow.
Strong analytical, communication, and organizational abilities. Easy to work with.
Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.
Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL.
Skills & Requirements
Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.
PythonJOB DETAILS:
* Job Title: DevOps Engineer (Azure)
* Industry: Technology
* Salary: Best in Industry
* Experience: 2-5 years
* Location: Bengaluru, Koramangala
Review Criteria
- Strong Azure DevOps Engineer Profiles.
- Must have minimum 2+ years of hands-on experience as an Azure DevOps Engineer with strong exposure to Azure DevOps Services (Repos, Pipelines, Boards, Artifacts).
- Must have strong experience in designing and maintaining YAML-based CI/CD pipelines, including end-to-end automation of build, test, and deployment workflows.
- Must have hands-on scripting and automation experience using Bash, Python, and/or PowerShell
- Must have working knowledge of databases such as Microsoft SQL Server, PostgreSQL, or Oracle Database
- Must have experience with monitoring, alerting, and incident management using tools like Grafana, Prometheus, Datadog, or CloudWatch, including troubleshooting and root cause analysis
Preferred
- Knowledge of containerisation and orchestration tools such as Docker and Kubernetes.
- Knowledge of Infrastructure as Code and configuration management tools such as Terraform and Ansible.
- Preferred (Education) – BE/BTech / ME/MTech in Computer Science or related discipline
Role & Responsibilities
- Build and maintain Azure DevOps YAML-based CI/CD pipelines for build, test, and deployments.
- Manage Azure DevOps Repos, Pipelines, Boards, and Artifacts.
- Implement Git branching strategies and automate release workflows.
- Develop scripts using Bash, Python, or PowerShell for DevOps automation.
- Monitor systems using Grafana, Prometheus, Datadog, or CloudWatch and handle incidents.
- Collaborate with dev and QA teams in an Agile/Scrum environment.
- Maintain documentation, runbooks, and participate in root cause analysis.
Ideal Candidate
- 2–5 years of experience as an Azure DevOps Engineer.
- Strong hands-on experience with Azure DevOps CI/CD (YAML) and Git.
- Experience with Microsoft Azure (OCI/AWS exposure is a plus).
- Working knowledge of SQL Server, PostgreSQL, or Oracle.
- Good scripting, troubleshooting, and communication skills.
- Bonus: Docker, Kubernetes, Terraform, Ansible experience.
- Comfortable with WFO (Koramangala, Bangalore).
PythonRequirements:
• Previously help a DevOps Engineer or System Engineer role
• 4+ years of production Linux system admin experience in high traffic environment
• 1+ years of experience with Amazon AWS and related services (instances, ELB,
EBS, S3, etc.) and abstractions on top of AWS.
• Strong understanding of network fundamentals, IP and related services (DNS, VPN, firewalls, etc.) and
security concerns.
• Experience in running Docker and Kubernetes clusters in production.
• Love automating mundane tasks and make developers life easy
• Must be able to code in, at a minimum, Python (or Ruby) and Bash.
• Non-trivial production experience with Saltstack and/or Puppet, Composer,Jenkins, GIT
• Agile software development best practices - continuous integration, releases,branches, etc.
• Experience with modern monitoring tools; capacity planning.
• Some experience with MySQL, PostgreSQL, ElasticSearch, Node.js, and PHP is a plus.
• Self-motivated, fast learner, detail-oriented, team player with a sense of humor
Experience in managing CI/CD using Jenkins.
KubernetesDocker
JenkinsAs a MLOps Engineer in QuantumBlack you will:
Develop and deploy technology that enables data scientists and data engineers to build, productionize and deploy machine learning models following best practices. Work to set the standards for SWE and
DevOps practices within multi-disciplinary delivery teams
Choose and use the right cloud services, DevOps tooling and ML tooling for the team to be able to produce high-quality code that allows your team to release to production.
Build modern, scalable, and secure CI/CD pipelines to automate development and deployment
workflows used by data scientists (ML pipelines) and data engineers (Data pipelines)
Shape and support next generation technology that enables scaling ML products and platforms. Bring
expertise in cloud to enable ML use case development, including MLOps
Our Tech Stack-
We leverage AWS, Google Cloud, Azure, Databricks, Docker, Kubernetes, Argo, Airflow, Kedro, Python,
Terraform, GitHub actions, MLFlow, Node.JS, React, Typescript amongst others in our projects
Key Skills:
• Excellent hands-on expert knowledge of cloud platform infrastructure and administration
(Azure/AWS/GCP) with strong knowledge of cloud services integration, and cloud security
• Expertise setting up CI/CD processes, building and maintaining secure DevOps pipelines with at
least 2 major DevOps stacks (e.g., Azure DevOps, Gitlab, Argo)
• Experience with modern development methods and tooling: Containers (e.g., docker) and
container orchestration (K8s), CI/CD tools (e.g., Circle CI, Jenkins, GitHub actions, Azure
DevOps), version control (Git, GitHub, GitLab), orchestration/DAGs tools (e.g., Argo, Airflow,
Kubeflow)
• Hands-on coding skills Python 3 (e.g., API including automated testing frameworks and libraries
(e.g., pytest) and Infrastructure as Code (e.g., Terraform) and Kubernetes artifacts (e.g.,
deployments, operators, helm charts)
• Experience setting up at least one contemporary MLOps tooling (e.g., experiment tracking,
model governance, packaging, deployment, feature store)
• Practical knowledge delivering and maintaining production software such as APIs and cloud
infrastructure
• Knowledge of SQL (intermediate level or more preferred) and familiarity working with at least
one common RDBMS (MySQL, Postgres, SQL Server, Oracle)
Docker
Amazon Web Services (AWS)- 3+ years experience leading a team of DevOps engineers
- 8+ years experience managing DevOps for large engineering teams developing cloud-native software
- Strong in networking concepts
- In-depth knowledge of AWS and cloud architectures/services.
- Experience within the container and container orchestration space (Docker, Kubernetes)
- Passion for CI/CD pipeline using tools such as Jenkins etc.
- Familiarity with config management tools like Ansible Terraform etc
- Proven record of measuring and improving DevOps metrics
- Familiarity with observability tools and experience setting them up
- Passion for building tools and productizing services that empower development teams.
- Excellent knowledge of Linux command-line tools and ability to write bash scripts.
- Strong in Unix / Linux administration and management,
KEY ROLES/RESPONSIBILITIES:
- Own and manage the entire cloud infrastructure
- Create the entire CI/CD pipeline to build and release
- Explore new technologies and tools and recommend those that best fit the team and organization
- Own and manage the site reliability
- Strong decision-making skills and metric-driven approach
- Mentor and coach other team members
Amazon Web Services (AWS)- Develop and Maintain IAC using Terraform and Ansible
- Draft design documents that translate requirements into code.
- Deal with challenges associated with scale.
- Assume responsibilities from technical design through technical client support.
- Manage expectations with internal stakeholders and context-switch in a fast paced environment.
- Thrive in an environment that uses Elasticsearch extensively.
- Keep abreast of technology and contribute to the engineering strategy.
- Champion best development practices and provide mentorship
An AWS Certified Engineer with strong skills in
- Terraform o Ansible
- *nix and shell scripting
- Elasticsearch
- Circle CI
- CloudFormation
- Python
- Packer
- Docker
- Prometheus and Grafana
- Challenges of scale
- Production support
- Sharp analytical and problem-solving skills.
- Strong sense of ownership.
- Demonstrable desire to learn and grow.
- Excellent written and oral communication skills.
- Mature collaboration and mentoring abilities.
Java- Administration and Support for Azure DevOps Server/Services
- Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
- Process Template Customization and Deployment model
- Migration, Upgrade, Monitor, and Maintenance of ADS Instance
- Automation using REST API to build Extensions and Custom Reporting
- Expert in all Modules of Azure DevOps Server/Service (Work Item, SCM/VC, Build, Release, Test, Reporting Management)"
- CICD Orchestration tools and other SCM/VC tools
- Microsoft MCSD Application Lifecycle Management certified
- A bachelor or master degree with a minimum of 6 years relevant work experience in Azure DevOps Server/Services (SaaS)
- Good communication skills
- Strong knowledge of application lifecycle workflows and processes involved in the design, development, deployment, test, and maintenance of software systems in the Windows environment
- Visual Studio and the .NET Framework experience is required "
- Administration and Support for Azure DevOps Server/Services
- Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
- Process Template Customization and Deployment model
- Work with the user community to adopt new features, enable new use cases, and help resolve any issues
- Create customizations and tools to help support the team’s needs (PM, Dev, Test, & Ops)
- Take the lead in the validation of the application.
- Monitor the health of the solution and take proactive steps to ensure reliable availability and performance
- Manage patches and updates for tooling solutions and related hosting environments including the operating system
- Automate the process for Maintenance"
DockerExperience: 5+yrs
Skills Required: -
Experience in Azure Administration, Configuration and Deployment of WindowsLinux VMContainer
based infrastructure Scripting Programming in Python, JavaScriptTypeScript, C Scripting PowerShell ,
Azure CLI and shell Scripts Identity, Access Management and RBAC model Virtual Networking, storage,
and Compute Resources
Azure Database Technologies. Monitoring and Analytics Tools in Azure
Azure DevOps based CICD Build pipeline integrated with GitHub – Java and Node.js
Test Automation and other CICD Tools
Azure Infrastructure using ARM template Terrafor
DockerAmazon Web Services (AWS)|
Job Title: |
Senior Cloud Infrastructure Engineer (AWS) |
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Department & Team |
Technology |
Location: |
India /UK / Ukraine |
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Reporting To: |
Infrastructure Services Manager |
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Role Purpose: |
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The purpose of the role is to ensure high systems availability across a multi-cloud environment, enabling the business to continue meeting its objectives.
This role will be mostly AWS / Linux focused but will include a requirement to understand comparative solutions in Azure.
Desire to maintain full hands-on status but to add Team Lead responsibilities in future
Client’s cloud strategy is based around a dual vendor solutioning model, utilising AWS and Azure services. This enables us to access more technologies and helps mitigate risks across our infrastructure.
The Infrastructure Services Team is responsible for the delivery and support of all infrastructure used by Client twenty-four hours a day, seven days a week. The team’s primary function is to install, maintain, and implement all infrastructure-based systems, both On Premise and Cloud Hosted. The Infrastructure Services group already consists of three teams:
1. Network Services Team – Responsible for IP Network and its associated components 2. Platform Services Team – Responsible for Server and Storage systems 3. Database Services Team – Responsible for all Databases
This role will report directly into the Infrastructure Services Manager and will have responsibility for the day to day running of the multi-cloud environment, as well as playing a key part in designing best practise solutions. It will enable the Client business to achieve its stated objectives by playing a key role in the Infrastructure Services Team to achieve world class benchmarks of customer service and support.
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Responsibilities: |
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Operations · Deliver end to end technical and user support across all platforms (On-premise, Azure, AWS) · Day to day, fully hands-on OS management responsibilities (Windows and Linux operating systems) · Ensure robust server patching schedules are in place and meticulously followed to help reduce security related incidents. · Contribute to continuous improvement efforts around cost optimisation, security enhancement, performance optimisation, operational efficiency and innovation. · Take an ownership role in delivering technical projects, ensuring best practise methods are followed. · Design and deliver solutions around the concept of “Planning for Failure”. Ensure all solutions are deployed to withstand system / AZ failure. · Work closely with Cloud Architects / Infrastructure Services Manager to identify and eliminate “waste” across cloud platforms. · Assist several internal DevOps teams with day to day running of pipeline management and drive standardisation where possible. · Ensure all Client data in all forms are backed up in a cost-efficient way. · Use the appropriate monitoring tools to ensure all cloud / on-premise services are continuously monitored. · Drive utilisation of most efficient methods of resource deployment (Terraform, CloudFormation, Bootstrap) · Drive the adoption, across the business, of serverless / open source / cloud native technologies where applicable. · Ensure system documentation remains up to date and designed according to AWS/Azure best practise templates. · Participate in detailed architectural discussions, calling on internal/external subject matter experts as needed, to ensure solutions are designed for successful deployment. · Take part in regular discussions with business executives to translate their needs into technical and operational plans. · Engaging with vendors regularly in terms of verifying solutions and troubleshooting issues. · Designing and delivering technology workshops to other departments in the business. · Takes initiatives for improvement of service delivery. · Ensure that Client delivers a service that resonates with customer’s expectations, which sets Client apart from its competitors. · Help design necessary infrastructure and processes to support the recovery of critical technology and systems in line with contingency plans for the business. · Continually assess working practices and review these with a view to improving quality and reducing costs. · Champions the new technology case and ensure new technologies are investigated and proposals put forward regarding suitability and benefit. · Motivate and inspire the rest of the infrastructure team and undertake necessary steps to raise competence and capability as required. · Help develop a culture of ownership and quality throughout the Infrastructure Services team.
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Skills & Experience: |
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· AWS Certified Solutions Architect – Professional - REQUIRED · Microsoft Azure Fundamentals AZ-900 – REQUIRED AS MINIMUM AZURE CERT · Red Hat Certified Engineer (RHCE ) - REQUIRED · Must be able to demonstrate working knowledge of designing, implementing and maintaining best practise AWS solutions. (To lesser extend Azure) · Proven examples of ownership of large AWS project implementations in Enterprise settings. · Experience managing the monitoring of infrastructure / applications using tools including CloudWatch, Solarwinds, New Relic, etc. · Must have practical working knowledge of driving cost optimisation, security enhancement and performance optimisation. · Solid understanding and experience of transitioning IaaS solutions to serverless technology · Must have working production knowledge of deploying infrastructure as code using Terraform. · Need to be able to demonstrate security best-practise when designing solutions in AWS. · Working knowledge around optimising network traffic performance an delivering high availability while keeping a check on costs. · Working experience of ‘On Premise to Cloud’ migrations · Experience of Data Centre technology infrastructure development and management · Must have experience working in a DevOps environment · Good working knowledge around WAN connectivity and how this interacts with the various entry point options into AWS, Azure, etc. · Working knowledge of Server and Storage Devices · Working knowledge of MySQL and SQL Server / Cloud native databases (RDS / Aurora) · Experience of Carrier Grade Networking - On Prem and Cloud · Experience in virtualisation technologies · Experience in ITIL and Project management · Providing senior support to the Service Delivery team. · Good understanding of new and emerging technologies · Excellent presentation skills to both an internal and external audience · The ability to share your specific expertise to the rest of the Technology group · Experience with MVNO or Network Operations background from within the Telecoms industry. (Optional) · Working knowledge of one or more European languages (Optional)
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Behavioural Fit: |
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· Professional appearance and manner · High personal drive; results oriented; makes things happen; “can do attitude” · Can work and adapt within a highly dynamic and growing environment · Team Player; effective at building close working relationships with others · Effectively manages diversity within the workplace · Strong focus on service delivery and the needs and satisfaction of internal clients · Able to see issues from a global, regional and corporate perspective · Able to effectively plan and manage large projects · Excellent communication skills and interpersonal skills at all levels · Strong analytical, presentation and training skills · Innovative and creative · Demonstrates technical leadership · Visionary and strategic view of technology enablers (creative and innovative) · High verbal and written communication ability, able to influence effectively at all levels · Possesses technical expertise and knowledge to lead by example and input into technical debates · Depth and breadth of experience in infrastructure technologies · Enterprise mentality and global mindset · Sense of humour
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Role Key Performance Indicators: |
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· Design and deliver repeatable, best in class, cloud solutions. · Pro-actively monitor service quality and take action to scale operational services, in line with business growth. · Generate operating efficiencies, to be agreed with Infrastructure Services Manager. · Establish a “best in sector” level of operational service delivery and insight. · Help create an effective team. |
KaiOS is a mobile operating system for smart feature phones that stormed the scene to become the 3rd largest mobile OS globally (2nd in India ahead of iOS). We are on 100M+ devices in 100+ countries. We recently closed a Series B round with Cathay Innovation, Google and TCL.
What we are looking for:
- BE/B-Tech in Computer Science or related discipline
- 3+ years of overall commercial DevOps / infrastructure experience, cross-functional delivery-focused agile environment; previous experience as a software engineer and ability to see into and reason about the internals of an application a major plus
- Extensive experience designing, delivering and operating highly scalable resilient mission-critical backend services serving millions of users; experience operating and evolving multi-regional services a major plus
- Strong engineering skills; proficiency in programming languages
- Experience in Infrastructure-as-code tools, for example Terraform, CloudFormation
- Proven ability to execute on a technical and product roadmap
- Extensive experience with iterative development and delivery
- Extensive experience with observability for operating robust distributed systems – instrumentation, log shipping, alerting, etc.
- Extensive experience with test and deployment automation, CI / CD
- Extensive experience with infrastructure-as-code and tooling, such as Terraform
- Extensive experience with AWS, including services such as ECS, Lambda, DynamoDB, Kinesis, EMR, Redshift, Elasticsearch, RDS, CloudWatch, CloudFront, IAM, etc.
- Strong knowledge of backend and web technology; infrastructure experience with at-scale modern data technology a major plus
- Deep expertise in server-side security concerns and best practices
- Fluency with at least one programming language. We mainly use Golang, Python and JavaScript so far
- Outstanding analytical thinking, problem solving skills and attention to detail
- Excellent verbal and written communication skills
Requirements
Designation: DevOps Engineer
Location: Bangalore OR Hongkong
Experience: 4 to 7 Years
Notice period: 30 days or Less
Python- Hands on experience in following is a must: Unix, Python and Shell Scripting.
- Hands on experience in creating infrastructure on cloud platform AWS is a must.
- Must have experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory and Chef.
- Must be good at these DevOps tools:
Version Control Tools: Git, CVS
Build Tools: Maven and Gradle
CI Tools: Jenkins
- Hands-on experience with Analytics tools, ELK stack.
- Knowledge of Java will be an advantage.
- Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort.
- Ability to help debug and optimise code and automate routine tasks.
- Should be extremely good in communication
- Experience in dealing with difficult situations and making decisions with a sense of urgency.
- Experience in Agile and Jira will be an add on
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