11+ Service Desk Management Jobs in India

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Primary Skills:

Linux – Ubuntu Administration, Git, Gerrit, Jenkins Administration, Cloud services (Preferred AWS) Apache, Ansible, Python, Postgresql, Rabbit MQ, CloudWatch AWS, CFT in AWS

Additional Skills Required:

• Should have experience working with Jenkins, Git, Gerrit
• Should have Good understanding of AWS Security and execution.
• Should have Good python skills
• Should have experience of working with GIT, Gerrit, Jira, Confluence,
• Exposure to messaging systems Rabbit MQ
• Exposure to Html, Groovy, Javascript, shell scripting
• Exposure to Kibana, Provisioning, capacity planning and performance analysis at various levels
• Exposure to Android skills.
• Should have experience in working with cloud-native architecture.
• Experience with log stash and elastic search
• Expert in Full Stack design technique as well as experience working across large environments with multiple operating systems/infrastructure for large-scale programs
• May be recognized as a leader in Agile and cultivating teams working in Agile frameworks
• Strong understanding of techniques such as Continuous Integration, Continuous Delivery, Test Driven Development, Cloud Development, resiliency, security
• Stays abreast of cutting edge technologies/trends and uses experience to influence application of those technologies/trends to support the business
• Experience on Modelling and Provisioning cloud infrastructure using AWS CloudFormation

Key Responsibilities:

• Perform a Technical Lead role for DevOPs development and support teams.
• Need to communicate & coordinate with both offshore and onsite teams
• Should translate business requirements into project plans and workable item/activities
• Have a thorough understanding of software development lifecycle and the ability to implement software following the structured approach.
• Need to perform in-depth technical reviews of project deliverables and ensure it should be defect free (minimize post release defects).
• Understand the current applications and technical architecture and improvise them as needed.
• Stay abreast of new technologies, methods to optimize development process and latest SDKs, testing tools etc

DevOps Engineer - remote, Full time

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics. Please visit https://coincrowd.com/ for more information.

Domain : Finance, Blockchain, Crypto

Job Description:

We're seeking a detail-oriented and proactive DevOps Engineer who has a strong background in Google Cloud Platform (GCP) environments. The ideal candidate will be comfortable operating in a fast-paced, dynamic startup environment, where they will have the opportunity to make substantial contributions.

Key Responsibilities:

• Develop, test, and maintain infrastructure on GCP.
• Automate infrastructure, application deployment, scaling, and management using Kubernetes and other similar tools.
• Collaborate with our software development team to ensure seamless deployment of software updates and enhancements.
• Monitor system performance and troubleshoot issues.
• Ensure high levels of performance, availability, sustainability, and security.
• Implement DevOps best practices, such as IAC (Infrastructure as Code).

Qualifications:

• Proven experience as a DevOps Engineer or similar role in software development and system administration.
• Strong experience with GCP (Google Cloud Platform), including Compute Engine, Cloud Functions, Cloud Storage, and other relevant GCP services.
• Knowledge of Kubernetes, Docker, Jenkins, or similar technologies.
• Familiarity with network protocols, firewalls, and VPN.
• Experience with scripting languages such as Python, Bash, etc.
• Understanding of Infrastructure as Code (IAC) tools, like Terraform or CloudFormation.
• Excellent problem-solving skills, attention to detail, and ability to work in a team.

What We Offer:

In recognition of your valuable contributions, you will receive an equity-based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

If you're ready to be at the forefront of the Payment Technology revolution and have the vision and experience to drive sales growth in the crypto space, please join us in our mission to redefine fintech at Coincrowd.

Role & Responsiblities

• DevOps Engineer will be working with implementation and management of DevOps tools and technologies.
• Create and support advanced pipelines using Gitlab.
• Create and support advanced container and serverless environments.
• Deploy Cloud infrastructure using Terraform and cloud formation templates.
• Implement deployments to OpenShift Container Platform, Amazon ECS and EKS
• Troubleshoot containerized builds and deployments
• Implement processes and automations for migrating between OpenShift, AKS and EKS
• Implement CI/CD automations.
• 
  

Required Skillsets

• 3-5 years of cloud-based architecture software engineering experience.
• Deep understanding of Kubernetes and its architecture.
• Mastery of cloud security engineering tools, techniques, and procedures.
• Experience with AWS services such as Amazon S3, EKS, ECS, DynamoDB, AWS Lambda, API Gateway, etc.
• Experience with designing and supporting infrastructure via Infrastructure-as-Code in AWS, via CDK, CloudFormation Templates, Terraform or other toolset.
• Experienced with tools like Jenkins, Github, Puppet or other similar toolset.
• Experienced with monitoring functions like cloudwatch, newrelic, graphana, splunk, etc,
• Excellence in verbal and written communication, and in working collaboratively with a variety of colleagues and clients in a remote development environment.
• Proven track record in cloud computing systems and enterprise architecture and security

Position: Senior DevOps Engineer (Azure Cloud Infra & Application deployments)   

Location:

Hyderabad  

Hiring a Senior

DevOps engineer having 2 to 5 years of experience.  

Primary Responsibilities   

Strong Programming experience in PowerShell and batch

scripts. 

Strong expertise in Azure DevOps, GitLab, CI/CD, Jenkins and

Git Actions, Azure Infrastructure. 

Strong

experience in configuring infrastructure and Deployments application in

Kubernetes, docker & Helm charts, App Services, Server less, SQL database, Cloud

services and Container deployment. 

Continues

Integration, deployment, and version control (Git/ADO).  

Strong experience in managing and configuring RBAC, managed identity and

security best practices for cloud environments. 

Strong verbal and written communication skills. 

Experience with agile development process. 

· 

Good analytical skills  

Additional Responsibility.  

Familiar with

various design and architecture patterns. 

Work with modern frameworks and design patterns. 

Experience with cloud applications Azure/AWS.  Should have experience in developing solutions and plugins and should have used XRM Toolbox/ToolKit.

Exp in Customer Portal and Fetchxml and Power Apps and Power Automate is good to have.

Cloud Software Engineer

Notice Period: 45 days / Immediate Joining

Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure.  We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms.  Our engagement service is built on the DevOps standard practice and SRE model.

We offer you an opportunity to join our rocket ship startup, run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer, that address next-gen data evolution challenges. Candidates who are willing to use their experience in areas directly related to Infrastructure Services, Software as Service, and Cloud Services and create a niche in the market.

Roles and Responsibilities

· A wide variety of engineering projects including data visualization, web services, data engineering, web-portals, SDKs, and integrations in numerous languages, frameworks, and clouds platforms

· Apply continuous delivery practices to deliver high-quality software and value as early as possible.

· Work in collaborative teams to build new experiences

· Participate in the entire cycle of software consulting and delivery from ideation to deployment

· Integrating multiple software products across cloud and hybrid environments

· Developing processes and procedures for software applications migration to the cloud, as well as managed services in the cloud

· Migrating existing on-premises software applications to cloud leveraging a structured method and best practices

Desired Candidate Profile : *** freshers can also apply ***

· 2+years of experience with 1 or more development languages such as Java, Python, or Spark.

· 1 year + of experience with private/public/hybrid cloud model design, implementation, orchestration, and support.

· Certification or any training's completion of any one of the cloud environments like AWS, GCP, Azure, Oracle Cloud, and Digital Ocean.

· Strong problem-solvers who are comfortable in unfamiliar situations, and can view challenges through multiple perspectives

· Driven to develop technical skills for oneself and team-mates

· Hands-on experience with cloud computing and/or traditional enterprise datacentre technologies, i.e., network, compute, storage, and virtualization.

· Possess at least one cloud-related certification from AWS, Azure, or equivalent

· Ability to write high-quality, well-tested code and comfort with Object-Oriented or functional programming patterns

· Past experience quickly learning new languages and frameworks

· Ability to work with a high degree of autonomy and self-direction

http://www.banyandata.com" target="_blank">www.banyandata.com 

Roles and Responsibilities

• 5 - 8 years of experience in Infrastructure setup on Cloud, Build/Release Engineering, Continuous Integration and Delivery, Configuration/Change Management.
• Good experience with Linux/Unix administration and moderate to significant experience administering relational databases such as PostgreSQL, etc.
• Experience with Docker and related tools (Cassandra, Rancher, Kubernetes etc.)
• Experience of working in Config management tools (Ansible, Chef, Puppet, Terraform etc.) is a plus.
• Experience with cloud technologies like Azure
• Experience with monitoring and alerting (TICK, ELK, Nagios, PagerDuty)
• Experience with distributed systems and related technologies (NSQ, RabbitMQ, SQS, etc.) is a plus
• Experience with scaling data store technologies is a plus (PostgreSQL, Scylla, Redis) is a plus
• Experience with SSH Certificate Authorities and Identity Management (Netflix BLESS) is a plus
• Experience with multi-domain SSL certs and provisioning a plus (Let's Encrypt) is a plus
• Experience with chaos or similar methodologies is a plus

Job Location: Jaipur

Experience Required: Minimum 3 years

About the role:

As a DevOps Engineer for Punchh, you will be working with our developers, SRE, and DevOps teams implementing our next generation infrastructure. We are looking for a self-motivated, responsible, team player who love designing systems that scale. Punchh provides a rich engineering environment where you can be creative, learn new technologies, solve engineering problems, all while delivering business objectives. The DevOps culture here is one with immense trust and responsibility. You will be given the opportunity to make an impact as there are no silos here. 

Responsibilities:

• Deliver SLA and business objectives through whole lifecycle design of services through inception to implementation.
• Ensuring availability, performance, security, and scalability of AWS production systems
• Scale our systems and services through continuous integration, infrastructure as code, and gradual refactoring in an agile environment. 
• Maintain services once a project is live by monitoring and measuring availability, latency, and overall system and application health.
• Write and maintain software that runs the infrastructure that powers the Loyalty and Data platform for some of the world’s largest brands.
• 24x7 in shifts on call for Level 2 and higher escalations
• Respond to incidents and write blameless RCA’s/postmortems
• Implement and practice proper security controls and processes
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on platform.

Must have:  

• Minimum 3 Years of Experience in DevOps.  
• BS degree in Computer Science, Mathematics, Engineering, or equivalent practical experience.
• Strong inter-personal skills.
• Must have experience in CI/CD tooling such as Jenkins, CircleCI, TravisCI
• Must have experience in Docker, Kubernetes, Amazon ECS or  Mesos
• Experience in code development in at least one high-level programming language fromthis list: python, ruby, golang, groovy
• Proficient in shell scripting, and most importantly, know when to stop scripting and start developing.
• Experience in creation of highly automated infrastructures with any Configuration Management tools like: Terraform, Cloudformation or Ansible.  
• In-depth knowledge of the Linux operating system and administration. 
• Production experience with a major cloud provider such Amazon AWS.
• Knowledge of web server technologies such as Nginx or Apache. 
• Knowledge of Redis, Memcache, or one of the many in-memory data stores.
• Experience with various load balancing technologies such as Amazon ALB/ELB, HA Proxy, F5. 
• Comfortable with large-scale, highly-available distributed systems.

Good to have:  

• Understanding of Web Standards (REST, SOAP APIs, OWASP, HTTP, TLS)
• Production experience with Hashicorp products such as Vault or Consul
• Expertise in designing, analyzing troubleshooting large-scale distributed systems.
• Experience in an PCI environment
• Experience with Big Data distributions from Cloudera, MapR, or Hortonworks
• Experience maintaining and scaling database applications
• Knowledge of fundamental systems engineering principles such as CAP Theorem, Concurrency Control, etc. 
• Understanding of the network fundamentals: OSI, TCI/IP, topologies, etc.
• Understanding of Auditing of Infrastructure and help org. to control Infrastructure costs. 
• Experience in Kafka, RabbitMQ or any messaging bus.