11+ Service Desk Management Jobs in India

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Very strong infra engineer to administer Linux based VMs (and few Windows VMs as well).

Must have strong knowledge and hands-on on docker, Kubernetes

Must be good at monitoring (AppDynamics, Prometheus, Grafana) and logging (Splunk)

Develop automation scripts using Shell and Python. Must have good knowledge in Ansible.

Should be good at optimize/finetune server configurations.

 Should be good in troubleshoot issues and fix them.

Principal DevOps Engineer

Note - Screening Requirement: Please note that this position requires a minimum of 8+ years of hands-on Architecting DevOps/SRE/Platform Engineering experience specializing in AWS, EKS/Kubernetes, Terraform, Python, Jenkins, and AI workflows (Mandatory skills) from scratch.

We are looking for an absolute builder who has a proven track record of personally architecting, designing and setting up production-grade AWS EKS clusters entirely from scratch. If your experience is primarily limited to managing, maintaining, or optimizing pre-existing environments that were already stood up by another team, this is not the right opportunity for you.

Who are we?

Securin is an AI-driven cybersecurity company focused on proactive, adversarial exposure and vulnerability management. Our mission is to help organizations reduce cyber risk by identifying, prioritising, and remediating the issues that matter most. Powered by a seasoned team of threat researchers and status as a Certified Naming Authority (CNA), Securin combines artificial intelligence / machine learning, threat intelligence, and deep vulnerability research (including the Dark Web) to deliver an adversarial approach to cyber defense. We help enterprises shift from reactive patching to strategic, risk-based exposure and vulnerability management – driving smarter security decisions and faster remediation.

What do we promise?

We are a highly effective tech-enabled cybersecurity solutions provider and promise continual security posture improvement, enhanced attack surface visibility, and proactive prioritized remediation for every one of our client businesses.

What do we provide?

● A chance to be on the leading edge of cybersecurity and AI

● Ability to have direct impact on company growth and revenue strategy

● An opportunity to mentor and be mentored by experts in multiple disciplines

What do we deliver?

Securin helps organizations to identify and remediate the most dangerous exposures, vulnerabilities, and risks in their environment. We deliver predictive and definitive intelligence and facilitate proactive remediation to help organizations stay a step ahead of attackers. By utilising our cybersecurity solutions, our clients can have a proactive and holistic view of their security posture and protect their assets from even the most advanced and dynamic attacks.

Securin has been recognized by national and international organizations for its role in accelerating innovation in offensive and proactive security. Our combination of domain expertise, cutting-edge technology, and advanced tech-enabled cybersecurity solutions has made Securin a leader in the industry.

Core Technology Stack

AWS , EKS / Kubernetes, Jenkins , Python ,Terraform ,CI/CD , AI

Key Responsibilities:

● Architect and manage the end-to-end SaaS platform infrastructure on AWS, including EKS cluster design, VPC networking, IAM, and multi-region availability.

● Build, maintain, and optimize Jenkins-based CI/CD pipelines and develop Python automation scripts for provisioning, deployments, and runbook automation.

● Define and enforce platform SLOs/SLAs; own the observability strategy across logging, metrics, and tracing.

● Manage and participate in the on-call rotation; act as escalation point for P1/P2 incidents and drive post-incident reviews.

● Drive Infrastructure-as-Code (IaC) practices with Terraform/CloudFormation and champions a culture of automation and operational excellence.

● Collaborate cross-functionally with product, security, and engineering teams to align infrastructure roadmap with business goals.

● Identify opportunities to leverage AI to automate operational and DevOps workflows.

● Design and implement AI-assisted solutions for incident triaging, root cause analysis, log analysis, and performance optimization.

● Drive the adoption of AI-powered tools for infrastructure management, deployment automation, monitoring, and troubleshooting.

● Build intelligent workflows that reduce manual effort in release management, capacity planning, and operational support.

● Integrate AI capabilities into CI/CD pipelines to improve code quality, deployment reliability, and operational efficiency.

● Collaborate with engineering teams to automate repetitive tasks and improve developer productivity.

● Define best practices and governance for the safe and effective use of AI across DevOps processes.

● Measure and report on productivity gains, operational improvements, and cost savings achieved through AI adoption.

Requirements:

● 8+ years of experience in DevOps, SRE, or cloud infrastructure engineering roles.

● Deep hands-on expertise with AWS services (EC2, EKS, RDS, S3, IAM, VPC, CloudFront, Route53, Lambda, etc).

● Strong Kubernetes experience: cluster management, Helm, autoscaling (HPA/KEDA).

● Proficiency with Jenkins for complex CI/CD pipeline design and maintenance.

● Solid Python scripting skills for automation, tooling, and infrastructure management tasks.

● Experience with Infrastructure-as-Code using Terraform and/or AWS Cloud Formation.

● Proven track record of architecting and managing end-to-end SaaS products in a cloud-native environment.

● Strong understanding of networking fundamentals, security best practices, and compliance frameworks (SOC 2, ISO 27001 a plus).

● Hands-on experience with on-call processes and incident management frameworks.

Preferred Qualifications:

● AWS certifications: Solutions Architect Professional, DevOps Engineer Professional, or equivalent.

● Familiarity with service mesh, secrets management (Vault, AWS Secrets Manager), and zero-trust security models.

● Experience with multi-tenant SaaS architectures and tenant isolation strategies.

● Knowledge of FinOps principles and AWS cost management tooling.

● Experience with database DevOps: RDS, Aurora schema migrations, and backup strategies.

Core Competencies:

● Strategic Thinking – ability to translate business goals into scalable technical architecture.

● Operational Excellence – strong bias for reliability, automation, and continuous improvement.

● Communication – ability to clearly articulate complex technical topics to non-technical stakeholders.

● Ownership Mindset – proactively identifies and resolves risks without waiting to be asked.

● Resilience Under Pressure – calm and decisive during incidents; leads by example in high-stress situations.

Why should we connect?

We are a bunch of passionate cybersecurity professionals who are building a culture of security. Today, cybersecurity is no more a luxury but a necessity with a global market value of $150 billion.

At Securin, we live by a people-first approach. We firmly believe that our employees should enjoy what they do. For our employees, we provide a hybrid work environment with competitive best-in-industry pay, while providing them with an environment to learn, thrive, and grow. Our hybrid working environment allows employees to work from the comfort of their homes or the office if they choose to. For the right candidate, this will feel like your second home.

If you are passionate about cybersecurity just as we are, we would love to connect and share ideas

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry.

Key Responsibilities

CI/CD and Infrastructure Automation

• Design, implement, and maintain CI/CD pipelines to support fast and reliable releases
• Automate deployments using tools such as Terraform, Helm, and Kubernetes
• Improve build and release processes to support high-performance and low-latency trading applications
• Work efficiently with Linux/Unix environments

Cloud and On-Prem Infrastructure Management

• Deploy, manage, and optimize infrastructure on AWS, GCP, and on-premises environments
• Ensure system reliability, scalability, and high availability
• Implement Infrastructure as Code (IaC) to standardize and streamline deployments

Performance Monitoring and Optimization

• Monitor system performance and latency using Prometheus, Grafana, and ELK stack
• Implement proactive alerting and fault detection to ensure system stability
• Troubleshoot and optimize system components for maximum efficiency

Security and Compliance

• Apply DevSecOps principles to ensure secure deployment and access management
• Maintain compliance with financial industry regulations such as SEBI
• Conduct vulnerability assessments and maintain logging and audit controls

Required Skills and Qualifications

• 2+ years of experience as a DevOps Engineer in a software or trading environment
• Strong expertise in CI/CD tools (Jenkins, GitLab CI/CD, ArgoCD)
• Proficiency in cloud platforms such as AWS and GCP
• Hands-on experience with Docker and Kubernetes
• Experience with Terraform or CloudFormation for IaC
• Strong Linux administration and networking fundamentals (TCP/IP, DNS, firewalls)
• Familiarity with Prometheus, Grafana, and ELK stack
• Proficiency in scripting using Python, Bash, or Go
• Solid understanding of security best practices including IAM, encryption, and network policies

Good to Have (Optional)

• Experience with low-latency trading infrastructure or real-time market data systems
• Knowledge of high-frequency trading environments
• Exposure to FIX protocol, FPGA, or network optimization techniques
• Familiarity with Redis or Nginx for real-time data handling

Why Join Us?

• Work with a team that expects and delivers excellence.
• A culture where risk-taking is rewarded, and complacency is not.
• Limitless opportunities for growth—if you can handle the pace.
• A place where learning is currency, and outperformance is the only metric that matters.
• The opportunity to build systems that move markets, execute trades in microseconds, and redefine fintech.

This isn’t just a job—it’s a proving ground. Ready to take the leap? Apply now.

Required Skills

● Experience: Minimum of 5 years of professional experience in a DevOps Engineer

role

● Cloud Proficiency: Proven experience with at least one major cloud provider (AWS,

Azure, or GCP).

● Scripting & Programming: Strong scripting skills in languages such as Bash, Python,

or Go.

● IaC Tools: Hands-on experience with Terraform.

● Container Technology: Expertise in Docker and Kubernetes.

● CI/CD Tools: Proficient with CI/CD platforms like Jenkins, GitLab CI, or Travis CI.

● Configuration Management: Experience with configuration management tools like

Ansible, Chef, or Puppet.

● Version Control: Strong knowledge of Git and branching strategies.

● Problem-Solving:Excellent problem-solving abilities and a commitment to automation

and continuous improvement.

Hammoq is an exponentially growing Startup in US and UK. 

Design and implement secure automation solutions for development, testing, and production environments

• Build and deploy automation, monitoring, and analysis solutions

• Manage our continuous integration and delivery pipeline to maximize efficiency

• Implement industry best practices for system hardening and configuration management

• Secure, scale, and manage Linux virtual environments

• Develop and maintain solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring

• Continuously evaluate existing systems with industry standards, and make recommendations for improvement

Desired Skills & Experiences

• Bachelor’s or Master's degree in Computer Science, Engineering, or related field

• Understanding of system administration in Linux environments

• Strong knowledge of configuration management tools

• Familiarity with continuous integration tools such as Jenkins, Travis CI, Circle CI

• Proficiency in scripting languages including Bash, Python, and JavaScript

• Strong communication and documentation skills

• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail

• Excellent judgment, analytical thinking, and problem-solving skills

• Full understanding of software development lifecycle best practices

• Self-motivated individual that possesses excellent time management and organizational skills
  
  In PM's Words 
  Bash scripting, Containerd(or docker), Linux Operating system basics, kubernetes, git, Jenkins ( or any pipeline management), GCP ( or idea on any cloud technology)
  
  Linux is major..most of the people are coming from Windows.. we need Linux.. and if windows is also there it will be added advantage
  
  There is utmost certainilty that you will be working with an amazing team...

This person MUST have:

• B.E Computer Science or equivalent
• 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
• 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
• 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
• 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
• Experience configuring/maintaining one monitoring tool.
• Excellent verbal & written communication skills.
• Candidates with certifications - AWS, GCP, CKA, etc will be preferred
• Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).

Experience:

• Min 3 years of experience as SRE automation engineer building, running, and maintaining production sites. Not looking for candidates who have experience only as L1/L2.

Location:

• Remotely, anywhere in India

Timings:

• The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Job Dsecription:

○ Develop best practices for team and also responsible for the architecture

○ solutions and documentation operations in order to meet the engineering departments quality and standards

○ Participate in production outage and handle complex issues and works towards Resolution

○ Develop custom tools and integration with existing tools to increase engineering Productivity

Required Experience and Expertise

○ Having a good knowledge of Terraform + someone who has worked on large TF code bases.

○ Deep understanding of Terraform with best practices & writing TF modules.

○ Hands-on experience of GCP  and AWS and knowledge on AWS Services like VPC and VPC related services like (route tables, vpc endpoints, privatelinks) EKS, S3, IAM. Cost aware mindset towards Cloud services.

○ Deep understanding of Kernel, Networking and OS fundamentals

NOTICE PERIOD - Max - 30 days