11+ Service Desk Management Jobs in India

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Job Title: DevOps Engineer

Job Description: We are seeking an experienced DevOps Engineer to support our Laravel, JavaScript (Node.js, React, Next.js), and Python development teams. The role involves building and maintaining scalable CI/CD pipelines, automating deployments, and managing cloud infrastructure to ensure seamless delivery across multiple environments.

Responsibilities:

Design, implement, and maintain CI/CD pipelines for Laravel, Node.js, and Python projects.

Automate application deployment and environment provisioning using AWS and containerization tools.

Manage and optimize AWS infrastructure (EC2, ECS, RDS, S3, CloudWatch, IAM, Lambda).

Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation. Manage configuration automation using Ansible.

Build and manage containerized environments using Docker (Kubernetes is a plus).

Monitor infrastructure and application performance using CloudWatch, Prometheus, or Grafana.

Ensure system security, data integrity, and high availability across environments.

Collaborate with development teams to streamline builds, testing, and deployments.

Troubleshoot and resolve infrastructure and deployment-related issues.

Required Skills:

AWS (EC2, ECS, RDS, S3, IAM, Lambda)

CI/CD Tools: Jenkins, GitLab CI/CD, AWS CodePipeline, CodeBuild, CodeDeploy

Infrastructure as Code: Terraform or AWS CloudFormation Configuration Management: Ansible

Containers: Docker (Kubernetes preferred)

Scripting: Bash, Python

Version Control: Git, GitHub, GitLab

Web Servers: Apache, Nginx (preferred)

Databases: MySQL, MongoDB (preferred)

Qualifications:

3+ years of experience as a DevOps Engineer in a production environment.

Proven experience supporting Laravel, Node.js, and Python-based applications.

Strong understanding of CI/CD, containerization, and automation practices.

Experience with infrastructure monitoring, logging, and performance optimization.

Familiarity with agile and collaborative development processes.

Staff DevOps Engineer with Azure

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Our Production Engineering team enables Egnyte to provide customers access to their data 24/7 by providing best in class infrastructure.

ABOUT THE ROLE

We store multibillion files and multiple petabytes of data. We observe more than 11K API requests per second on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work, from start to finish, are integral. Our engineers are part of the process from design to code, to test, to deployment and back again for further iterations. You can, and will, touch every level of the infrastructure depending on the day and what project you are working on. The ideal candidate should be able to take a complex problem and execute end to end. Mentor and set higher standards for the rest of the team and for the new hires.

WHAT YOU’LL DO:

•  Design, build and maintain self-hosted and cloud environments to serve our own applications and services.

•  Collaborate with software developers to build stable, scalable and high-performance solutions.

•   Taking part in big projects like migrating solutions from self-hosted environments to the cloud, from virtual machines to Kubernetes, from monolith to microservices.

• Proactively make our organization and technology better!
• Advising others as to how DevOps can make a positive impact on their work.

•   Share knowledge, mentor more junior team members while also still learning and gaining new skills.

• Maintain​ ​consistently​ ​high​ ​standards​ ​of​ ​​communication,​ ​productivity, and teamwork​ ​across​ ​all​ ​teams.

YOUR QUALIFICATIONS:

•  5+ years of proven experience in a DevOps Engineer, System Administrator or Developer role, working on infrastructure or build processes.

•  Expert knowledge of Microsoft Azure.

•  Programming prowess (Python, Golang).

• Knowledge and experience about deployment and maintenance of Java and Python apps using application and web servers (Tomcat, Nginx, etc.).

• Ability to solve complex problems with simple, elegant and clean code.

• Practical knowledge of CI/CD solutions, GitLab CI or similar.

• Practical knowledge of Docker as a tool for testing and building an environment.

• Knowledge of Kubernetes and related technologies.

• Experience with metric-based monitoring solutions.

• Solid English skills to effectively communicate with other team members.

• Good understanding of the Linux Operating System on the administration level.

• Drive to grow as a DevOps Engineer (we value open-mindedness and a can-do attitude).

• Strong sense of ownership and ability to drive big projects.

BONUS SKILLS:

• Work experience as a Microsoft Azure architect.

• Experience in Cloud migrations projects.

• Leadership skills and experience.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

ketteQ is a supply chain planning and automation platform. We are looking for an experienced AWS Devops Engineer to help manage AWS infrastructure and automation.  This job comes with a attractive compensation package, work-from-home and flex-time benefits. You will get to work on projects for large global brands with a highly experienced team based in US and India. If you are high-energy, motivated, and initiative-taking individual then this could be a fantastic opportunity for you. Candidates must meet the following requirements:

Duties & Responsibilities

• Deployment, automation, management, and maintenance of AWS cloud-based production system
• Build a deployment pipeline for AWS and Salesforce
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Work collaboratively with software engineering to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure defined as cloud formation template
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization

Requirements

• At least 5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, Fargate, S3, Cloud Formation)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Solid foundation of networking and Linux administration
• Experience with Docker, GitHub, Jenkins, Cloud Formation and deploying applications on AWS
• Ability to learn/use a wide variety of open source technologies and tools
• Database experience to help with monitoring and performance; PostgreSql experience preferred
• AWS certification preferred

Education

• Bachelors in Engineering or related field

• Recommend a migration and consolidation strategy for DevOps tools
• Design and implement an Agile work management approach
• Make a quality strategy
• Design a secure development process
• Create a tool integration strategy

We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.

Job Description:

• Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
• Experience interacting with customer.
• Excellent communication.
• Hands-on in creating and managing Jenkins job, Groovy scripting.
• Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
• Experience in Maven.
• Experience in scripting languages like Bash, Powershell, Python.
• Experience in automation tools like Terraform, Ansible, Chef, Puppet.
• Excellent troubleshooting skills.
• Experience in Docker and Kuberneties with creating docker files.
• Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.

• You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You can write code preferably in Golang and Python.
• You have experience with debugging production issues and writing RCAs.
• You have demonstrable stories of being on-call and how outages have been handled.
• You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
• You have worked with Cloud Native (CNCF) technologies.
• You have experience automating CI/CD pipelines.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company