11+ Service Desk Management Jobs in India

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Senior DevOps Engineer 

Shift timing: Rotational shift (15 days in same Shift)

Relevant Experience: 7 Years relevant experience in DevOps

Education Required: Bachelor’s / Masters / PhD – Any Graduate

Must have skills:

BASH Shell-script, CircleCI pipeline, Python, Docker, Kubernetes, Terraform, Github, Postgresql Server, DataDog, Jira

Good to have skills:

AWS, Serverless architecture, static-tools like flake8, black, mypy, isort, Argo CD

Candidate Roles and Responsibilities

Experience: 8+ years in DevOps, with a strong focus on automation, cloud infrastructure, and CI/CD practices.

Terraform: Advanced knowledge of Terraform, with experience in writing, testing, and deploying modules.

AWS: Extensive experience with AWS services (EC2, S3, RDS, Lambda, VPC, etc.) and best practices in cloud architecture.

Docker & amp; Kubernetes: Proven experience in containerization with Docker and orchestration with Kubernetes in production environments.

CI/CD: Strong understanding of CI/CD processes, with hands-on experience in CircleCI or similar tools.

Scripting: Proficient in Python and Linux Shell scripting for automation and process improvement.

Monitoring & amp, Logging: Experience with Datadog or similar tools for monitoring and alerting in large-scale environments.

Version Control: Proficient with Git, including branching, merging, and collaborative workflows.

Configuration Management: Experience with Kustomize or similar tools for managing Kubernetes configurations

Job Description

Position Title: Senior System Engineer

Position Type: Full Time

Department: RSG

Reports to: First Level Manager, Indian Development Centre

Company Background:

Cglia is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.

At Cglia, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.

Cglia, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer.

Job Description:

The Senior System Engineer will have expertise in managing both Linux and Windows environments, along with hands-on experience in containerization technologies such as Kubernetes and Docker. Proficiency in Ansible for automation and configuration management is essential. This role is critical in ensuring the seamless operation, deployment, and maintenance of our IT infrastructure.

The ideal candidate has to oversee and participate with the installation, monitoring, maintenance, support, optimization and documentation of all network hardware and software. This includes managing multiple projects, planning network technology roadmaps and configuring/optimizing network services both internally and those integrated with Internet-based services

Job Responsibilities:

· Manage, maintain, and monitor Linux and Windows servers to ensure high availability and performance.

· Perform system upgrades, patches, and performance tuning for both operating systems and DBA servers.

· Deploy, manage, and troubleshoot containerized applications using Kubernetes and Docker.

· Design and implement Kubernetes clusters to ensure scalability, security, and reliability.

· Develop and maintain Ansible playbooks for automation of repetitive tasks, configuration management,

and system provisioning.

· Implement security best practices for both Linux and Windows environments.

· Set up and manage backup and disaster recovery solutions for critical systems and data.

· Work closely with development teams to support CI/CD pipelines and troubleshoot application issues.

· Manage VM Ware in a high availability environment with Disaster Recovery

· Good experience in RAID & Firewall

· Maintaining and managing SQL database server support

· Experience with scripting languages Unix/Shell, Bash or PowerShell

· Assist Quality Assurance with testing program changes, new releases or user documentation and support

new product release activities that include testing customer flows

· Must have the ability to work a flexible schedule and is required to participate in on-call rotation, which

includes different shift timings, weekends, and holidays

· Work across multiple time zones with remote team members

· Perform other duties as deemed necessary to provide quality service to the clients

Experience and Skills Required:

· Minimum 4+ years of experience in Linux and Windows administration

· 3 years of experience in VM Ware in a high availability environment with Disaster Recovery

· Good experience in RAID & Firewall

· 2+ years of experience in SQL database server support

· Ability to quickly acquire an in-depth knowledge of multiple custom applications

· Experience in setting up IT policies based on best practices and monitoring them

· Experience in shell scripting and automating tasks

· Experience in hardware and software monitoring tools

· Experience in administration and best practices for Apache and Tomcat

· Experience in handling Cisco router and firewall configurations and management

· Working knowledge on SQL Server, Oracle and other RDBMS databases

· Must be proactive and possess strong interpersonal, communication and organization skills

· Must possess excellent written and verbal presentation skills

· Must be self-motivated

· Certification in Linux/Windows administration is preferable.

Academics:

· Bachelor's / Master's degree (or equivalent) in computer science or related field or equivalent experience.

About the Company:

Gruve is an innovative Software Services startup dedicated to empowering Enterprise Customers in managing their Data Life Cycle. We specialize in Cyber Security, Customer Experience, Infrastructure, and advanced technologies such as Machine Learning and Artificial Intelligence. Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As an well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Why Gruve:

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Position summary:

We are seeking a Staff Engineer – DevOps with 8-12 years of experience in designing, implementing, and optimizing CI/CD pipelines, cloud infrastructure, and automation frameworks. The ideal candidate will have expertise in Kubernetes, Terraform, CI/CD, Security, Observability, and Cloud Platforms (AWS, Azure, GCP). You will play a key role in scaling and securing our infrastructure, improving developer productivity, and ensuring high availability and performance. 

Key Roles & Responsibilities:

• Design, implement, and maintain CI/CD pipelines using tools like Jenkins, GitLab CI/CD, ArgoCD, and Tekton.
• Deploy and manage Kubernetes clusters (EKS, AKS, GKE) and containerized workloads.
• Automate infrastructure provisioning using Terraform, Ansible, Pulumi, or CloudFormation.
• Implement observability and monitoring solutions using Prometheus, Grafana, ELK, OpenTelemetry, or Datadog.
• Ensure security best practices in DevOps, including IAM, secrets management, container security, and vulnerability scanning.
• Optimize cloud infrastructure (AWS, Azure, GCP) for performance, cost efficiency, and scalability.
• Develop and manage GitOps workflows and infrastructure-as-code (IaC) automation.
• Implement zero-downtime deployment strategies, including blue-green deployments, canary releases, and feature flags.
• Work closely with development teams to optimize build pipelines, reduce deployment time, and improve system reliability. 

Basic Qualifications:

• A bachelor’s or master’s degree in computer science, electronics engineering or a related field
• 8-12 years of experience in DevOps, Site Reliability Engineering (SRE), or Infrastructure Automation.
• Strong expertise in CI/CD pipelines, version control (Git), and release automation.
•  Hands-on experience with Kubernetes (EKS, AKS, GKE) and container orchestration.
• Proficiency in Terraform, Ansible for infrastructure automation.
• Experience with AWS, Azure, or GCP services (EC2, S3, IAM, VPC, Lambda, API Gateway, etc.).
• Expertise in monitoring/logging tools such as Prometheus, Grafana, ELK, OpenTelemetry, or Datadog.
• Strong scripting and automation skills in Python, Bash, or Go.

Preferred Qualifications  

• Experience in FinOps Cloud Cost Optimization) and Kubernetes cluster scaling.
• Exposure to serverless architectures and event-driven workflows.
• Contributions to open-source DevOps projects. 

DevOps Lead Engineer

We are seeking a skilled DevOps Lead Engineer with 8 to 10 yrs. of experience who handles the entire DevOps lifecycle and is accountable for the implementation of the process. A DevOps Lead Engineer is liable for automating all the manual tasks for developing and deploying code and data to implement continuous deployment and continuous integration frameworks. They are also held responsible for maintaining high availability of production and non-production work environments.

Essential Requirements (must have):

• Bachelor's degree preferable in Engineering.

• Solid 5+ experience with AWS, DevOps, and related technologies

Skills Required:

Cloud Performance Engineering

• Performance scaling in a Micro-Services environment

• Horizontal scaling architecture

• Containerization (such as Dockers) & Deployment

• Container Orchestration (such as Kubernetes) & Scaling

DevOps Automation

• End to end release automation.

• Solid Experience in DevOps tools like GIT, Jenkins, Docker, Kubernetes, Terraform, Ansible, CFN etc.

• Solid experience in Infra Automation (Infrastructure as Code), Deployment, and Implementation.

• Candidates must possess experience in using Linux, Jenkins, and ample experience in Configuring and automating the monitoring tools.

• Strong scripting knowledge

• Strong analytical and problem-solving skills.

• Cloud and On-prem deployments

Infrastructure Design & Provisioning

• Infra provisioning.

• Infrastructure Sizing

• Infra Cost Optimization

• Infra security

• Infra monitoring & site reliability.

Job Responsibilities:

• Responsible for creating software deployment strategies that are essential for the successful

deployment of software in the work environment and provide stable environment for delivery of

quality.

• The DevOps Lead Engineer is accountable for designing, building, configuring, and optimizing

automation systems that help to execute business web and data infrastructure platforms.

• The DevOps Lead Engineer is involved in creating technology infrastructure, automation tools,

and maintaining configuration management.

• The Lead DevOps Engineer oversees and leads the activities of the DevOps team. They are

accountable for conducting training sessions for the juniors in the team, mentoring, career

support. They are also answerable for the architecture and technical leadership of the complete

DevOps infrastructure.

We are looking for an experienced Sr.Devops Consultant Engineer to join our team. The ideal candidate should have at least 5+ years of experience.

We are retained by a promising startup located in Silicon valley backed by Fortune 50 firm with veterans from firms as Zscaler, Salesforce & Oracle. Founding team has been part of three unicorns and two successful IPO’s in the past and well funded by Dell Technologies and Westwave Capital. The company has been widely recognized as an industry innovator in the Data Privacy, Security space and being built by proven Cybersecurity executives who have successfully built and scaled high growth Security companies and built Privacy programs as executives.

Responsibilities:

• Develop and maintain infrastructure as code using tools like Terraform, CloudFormation, and Ansible
• Manage and maintain Kubernetes clusters on EKS and EC2 instances
• Implement and maintain automated CI/CD pipelines for microservices
• Optimize AWS costs by identifying cost-saving opportunities and implementing cost-effective solutions
• Implement best security practices for microservices, including vulnerability assessments, SOC2 compliance, and network security
• Monitor the performance and availability of our cloud infrastructure using observability tools such as Prometheus, Grafana, and Elasticsearch
• Implement backup and disaster recovery solutions for our microservices and databases
• Stay up to date with the latest AWS services and technologies and provide recommendations for improving our cloud infrastructure
• Collaborate with cross-functional teams, including developers, and product managers, to ensure the smooth operation of our cloud infrastructure
• Experience with large scale system design and scaling services is highly desirable

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• At least 5 years of experience in AWS DevOps and infrastructure engineering
• Expertise in Kubernetes management, Docker, EKS, EC2, Queues, Python Threads, Celery Optimization, Load balancers, AWS cost optimizations, Elasticsearch, Container management, and observability best practices
• Experience with SOC2 compliance and vulnerability assessment best practices for microservices
• Familiarity with AWS services such as S3, RDS, Lambda, and CloudFront
• Strong scripting skills in languages like Python, Bash, and Go
• Excellent communication skills and the ability to work in a collaborative team environment
• Experience with agile development methodologies and DevOps practices
• AWS certification (e.g. AWS Certified DevOps Engineer, AWS Certified Solutions Architect) is a plus.

Notice period : Can join within a month

1. Bachelor’s and/or master’s degree in Computer Science, Computer Engineering or related technical discipline
2. About 5 years of professional experience supporting AWS cloud environments
3. Certified Amazon Architect Associate or Architect
4. Experience serving as lead (shift management, reporting) will be a plus
5. AWS Architect Certified Solution Architect Professional (Must have)
6. Minimum 4yrs experience, maximum 8 years’ experience.

1. 100% work from office in Hyderabad
2. Very fluent in English

Oddr is looking for a skilled backend engineer to help us build scalable multi-tenanted enterprise Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and develop distributed microservices with a strong emphasis on security, resiliency, scalability, performance, and quality. The candidate should have a solid understanding of CI/CD concepts and familiarity with building deployment pipelines. The candidate should be a self-motivated team player and take pride in what they deliver.

The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.

Requirements:

• Strong understanding of CI/CD concepts and experience building deployment pipelines
• Strong knowledge of working with a CI/CD automation server like Jenkins
• Experience working with Docker containers and Kubernetes
• Familiarity working with Azure tools and services
• Good working knowledge of .NET Core and C#
• Familiarity with Cloud development concepts
• Experience with API-driven development and developing RESTful APIs
• Ability to write clean, well-structured code with adequate test coverage, proper abstraction, and reusability
• Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
• Excellent communication skills
• Excellent problem-solving skills

Minimum qualifications required:

• Bachelor's degree or relevant certification from a reputable institute
• 3-5 years of experience.

About the client :

Asia’s largest global sports media property in history with a global broadcast to 150+ countries. As the world’s largest martial arts organization, they are a celebration of Asia’s greatest cultural treasure, and its deep-rooted Asian values of integrity, humility, honor, respect, courage, discipline, and compassion. Has achieved some of the highest TV ratings and social media engagement metrics across Asia with its unique brand of Asian values, world-class athletes, and world-class production. Broadcast partners include Turner Sports, Star India, TV Tokyo, Fox Sports, ABS-CBN, Astro, ClaroSports, Bandsports, Startimes, Premier Sports, Thairath TV, Skynet, Mediacorp, OSN, and more. Institutional investors include Sequoia Capital, Temasek Holdings, GIC, Iconiq Capital, Greenoaks Capital, and Mission Holdings. Currently has offices in Singapore, Tokyo, Los Angeles, Shanghai, Milan, Beijing, Bangkok, Manila, Jakarta, and Bangalore.

Position : Devops Engineer – SDE3

As part of the engineering team, you would be expected to have deep technology expertise with a passion for building highly scalable products. This is a unique opportunity where you can impact the lives of people across 150+ countries!

Responsibilities

• Develop Collaborate in large-scale systems design discussions.

• Deploying and maintaining in-house/customer systems ensuring high availability, performance and optimal cost.

• Automate build pipelines. Ensuring right architecture for CI/CD

• Work with engineering leaders to ensure cloud security

• Develop standard operating procedures for various facets of Infrastructure services (CI/CD, Git Branching, SAST, Quality gates, Auto Scaling)

• Perform & automate regular backups of servers & databases. Ensure rollback and restore capabilities are Realtime and with zero-downtime.

• Lead the entire DevOps charter for ONE Championship. Mentor other DevOps engineers. Ensure industry standards are followed.

Requirements

• Overall 5+ years of experience in as DevOps Engineer/Site Reliability Engineer

• B.E/B.Tech in CS or equivalent streams from institute of repute

• Experience in Azure is a must. AWS experience is a plus

• Experience in Kubernetes, Docker, and containers

• Proficiency in developing and deploying fully automated environments using Puppet/Ansible and Terraform

• Experience with monitoring tools like Nagios/Icinga, Prometheus, AlertManager, Newrelic

• Good knowledge of source code control (git)

• Expertise in Continuous Integration and Continuous Deployment setup using Azure Pipeline or Jenkins

• Strong experience in programming languages. Python is preferred

• Experience in scripting and unit testing

• Basic knowledge of SQL & NoSQL databases

• Strong Linux fundamentals

• Experience in SonarQube, Locust & Browserstack is a plus