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Role: CIPM Tech Lead

Fulltime

Onsite

We are looking for Customer Identity and Access Management (CIAM) is delivered through the Customer Identity and Profile Management (CIPM) service, enabling secure, seamless digital customer experiences for a hyper-connected customer base. CIAM is a specialized domain within Identity and Access Management (IAM) and is critical to establishing trusted digital relationships, secure data sharing, personalization, cross-marketing, and business intelligence. This role maximizes the business value of IT solutions by aligning business needs with the enterprise application landscape, emerging technologies, and platform capabilities. It is accountable for defining, designing, and delivering end-to-end architecture across business, data, application, technology, and security domains, ensuring solutions are scalable, secure, compliant, and future-proof. The position leads architecture activities from initiation through delivery, ensuring alignment with enterprise strategy, portfolio roadmaps, and security standards while meeting cost, schedule, and quality objectives.

Skill Set

MUST HAVE

Identity (CIAM) & Okta Auth0 Core Expertise, Identity Lifecycle (OAuth/SAML/MFA/FIDO) & SCIM 2.0, DevOps & Enterprise Operations (GitHub/GitHub Actions), Incident, Support & ITSM (ServiceNow Request Handling), API Security & Integration (REST), Observability & Operations

GOOD TO HAVE

Frontend (JS/HTML/Node.js) & Auth0 UI Customization (UL/ACUL), Migration & Large-Scale Onboarding, Enterprise Security & Compliance, Application Onboarding & Change Management, Akamai & Edge Ecosystem

Key Responsibilities

•                    Act as a global CIAM subject matter expert, providing technical leadership.

•                    Design, integrate, and deploy enterprise-scale CIAM solutions.

•                    Lead requirements discovery, analysis, and solution design.

•                    Facilitate discovery workshops to derive business requirements and processes.

•                    Define enterprise architectures and system integrations aligned to business outcomes.

•                    Perform security reviews and ensure compliance with standards and best practices.

•                    Identify security architecture gaps and define risk mitigation strategies.

•                    Drive adoption of CIAM best practices across IT and business teams.

•                    Support CIAM policy development and regulatory compliance.

•                    Collaborate with vendors, system integrators, and global delivery teams.

•                    Communicate effectively with technical and non-technical stakeholders.

•                    Document security, cybersecurity architecture, and system requirements across the lifecycle.

Core Technical Requirements

•                    Proven delivery of scalable, high-performance CIAM solutions supporting mission-critical consumer services.

•                    Strong server-side development experience (Java and/or .NET) and client-side frameworks (Angular, Node.js, or similar).

Deep hands-on expertise with identity standards and technologies including: LDAP, SAML 2.0, OAuth 2.0 (all major flows), OpenID Connect (OIDC), SCIM, SSO, RBAC

Strong REST/SOAP integration experience using XML and JSON.

Solid enterprise application architecture and security fundamentals, including cryptography.

Experience in integrating applications with identity providers using federation standards.

Hands-on experience with CIAM platforms such as Auth0, Akamai, or equivalent.

Familiarity with API and developer tooling (e.g., Postman).

Mobile identity integration experience (React Native, Ionic, Xamarin) is a plus.

Architecture, Security, and Compliance

•                    Strong understanding of solution architecture frameworks (e.g., TOGAF).

•                    Experience with architecture modeling concepts and tools.

•                    Proven ability to produce solution designs and architecture artifacts.

•                    Background in information security architecture and IAM threat modeling.

•                    Strong knowledge of identity and privacy regulations (GDPR, CCPA) and their architectural impact.

•                    Ensure best-in-class IAM and CIAM practices across the enterprise.

Skills & Professional Attributes

•                    Excellent communication and presentation skills.

•                    Ability to provide architectural direction to development and support teams.

•                    Comfort operating in global, multi-vendor, distributed environments.

•                    English required.

Mandatory Experience & Qualifications

•                    Deep hands-on expertise with SAML 2.0, OAuth 2.0, OIDC, and SCIM.

•                    Proven experience integrating applications with identity providers.

•                    Strong solution architecture capability using TOGAF or similar frameworks.

•                    Hands-on experience producing enterprise-scale architecture documentation.

•                    Information security architecture experience with IAM-specific threat modeling.

•                    Strong understanding of privacy regulations and compliance impacts.

•                    Relevant industry certifications (e.g., TOGAF, CISSP, CCPA).

Preferred Qualifications

•                    Degree in IT, Software Engineering, or related field.

•                    10+ years in comparable enterprise architecture or CIAM roles.

•                    Recognized thought leadership in CIAM or IAM domains.

Additional Information

•                    Degree in IT, Software Engineering, or related field.

•                    10+ years in comparable enterprise architecture or CIAM roles.

•                    Recognized thought leadership in CIAM or IAM domains.

🔹 Senior Site Reliability Engineer (SRE)

📍 Location: Bangalore

🕐 Shift: 1:30 PM – 10:30 PM

🏢 Work Mode: Tue–Fri WFO | Monday WFH

📅 Experience: 8–12 Years

📌 Role Overview

The Senior SRE is responsible for ensuring system reliability, performance, and scalability by combining DevOps practices, automation, and proactive monitoring. The role focuses on incident prevention, system optimization, and operational excellence across enterprise platforms.

🔹 Key Responsibilities

⚙️ Reliability Engineering & Operations

• Ensure high availability and system health across production environments
• Monitor performance and proactively identify risks and bottlenecks
• Improve reliability using data-driven insights and baselining

🚨 Incident Management & Troubleshooting

• Lead major incident resolution across multiple technologies
• Perform deep-dive root cause analysis (RCA)
• Act as a technical escalation point during critical outages

🤖 Automation & Continuous Improvement

• Develop automation scripts using:
• Ansible
• PowerShell / Shell
• Eliminate manual work (reduce toil) through automation
• Improve logging, alerting, and auto-remediation mechanisms

📊 Performance Optimization

• Analysed and optimize application & infrastructure performance
• Identify operational gaps using analytics
• Continuously enhance system efficiency and scalability

🤝 Collaboration & SRE Practice

• Work with Agile product teams to improve reliability
• Drive SRE maturity using frameworks and best practices
• Collaborate with leadership, SMEs, and DevOps teams
• Contribute to SRE Community of Practice

🔹 Required Skills

🛠️ Core Technical Skills

• Strong experience in:
• Incident management & production support
• Full-stack troubleshooting
• Infrastructure & Systems:
• Windows & Linux
• Cloud + On-prem architecture
• Networking & Security:
• Cisco / Juniper
• IAM (Azure AD, SAML, OpenID)

⚡ Tools & Technologies

• Monitoring & performance tools
• Automation:
• Ansible
• PowerShell / Shell
• KQL
• API integration & change management

💡 Core Competencies

• Strong analytical & problem-solving skills
• Excellent communication & stakeholder handling
• Ability to work in high-pressure production environments

🔹 Nice to Have

• CI/CD pipelines (Git, GitHub)
• Software development lifecycle (SDLC) understanding
• Agile (Scrum / Kanban) experience

• Lead and manage a team that:
• Reviews and refines software requirements.
• Drafts and executes test plans and test cases.
• Identifies and drafts steps to reproduce defects utilizing our defect tracking system, JIRA.
• Enters and tracks defects to closure.
• Utilizes testing tools to increase the effectiveness of testing.
• Maintains test environments that mimic our production systems.
• Maintains and updates Selenium driven UI automation test cases.
• Maintains and updates ReadyAPI API automation test cases.
• Maintains and updates manual test cases.
• Maintains and updates JMeter performance/load test cases.
• Coach, mentor, and assist the team in performing their duties as needed.
• Provide formal QA approval and reporting for each release.
• Operate within the SAFe Agile methodology.
• Coordinate with other QA teams across the company.

• Experience leading a SQA or Software Development team
• Experience managing projects and processes cross-functionally
• Comfortable working in a continually changing and dynamic environment and driving top issues to resolution
• Proven track record of attracting, hiring, motivating and developing the best quality-minded individuals
• Excellent cross-functional communication and influencing skills
• In-depth knowledge and experience in one or more of the following technologies: Java, Python, Selenium, JMeter, ReadyAPI
• Automation planning, execution, and triage for projects on multiple Platforms.
• Excellent presentation skills, distilling complex analysis and concepts into concise business-focused takeaways
• In-depth knowledge and experience in identity management including OpenID Connect, SAML2, OAuth2, and SCIM.
• In-depth knowledge and experience of application security testing.
• Unix command line scripting skills