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Job Summary
We are seeking an experienced ServiceNow Business Analyst with strong expertise in Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC). The ideal candidate will bridge business needs and technical solutions, driving the implementation and optimization of ServiceNow IRM/GRC modules while ensuring alignment with organizational risk and compliance objectives.
Key Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business requirements for IRM/GRC processes
- Translate business requirements into functional specifications and user stories for ServiceNow implementations
- Lead workshops, requirements sessions, and stakeholder meetings
- Configure and support ServiceNow IRM/GRC modules, including:
- Policy and Compliance Management,
- Risk Management,
- Audit Management,
- Vendor Risk Management
- Work closely with developers and architects to ensure accurate implementation of requirements
- Perform gap analysis and recommend process improvements aligned with industry best practices
- Support User Acceptance Testing (UAT), including test case creation and defect management
- Maintain documentation, including BRDs, FRDs, process flows, and user guides
- Ensure data integrity, reporting accuracy, and dashboard creation within ServiceNow
- Provide ongoing support and enhancements post-implementation
Required Skills & Qualifications
- 6+ years of experience as a ServiceNow Business Analyst, with at least 4+ years in ServiceNow IRM/GRC
- Strong understanding of risk management and compliance frameworks (e.g., ISO 27001, NIST, SOX)
- Hands-on experience with ServiceNow IRM/GRC modules
- Proficiency in requirement gathering, stakeholder management, and business process mapping
- Experience working in Agile/Scrum environments
- Strong analytical, problem-solving, and communication skills
- Ability to work with cross-functional teams and manage multiple priorities
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
- Experience with integrations, reporting, and dashboards in ServiceNow
- Knowledge of ITSM processes and their alignment with GRC
- Prior consulting or client-facing experience
Key Competencies
- Stakeholder Management
- Business Analysis & Requirement Elicitation
- Risk & Compliance Domain Knowledge
- Process Improvement
- Communication & Presentation Skills
Nice to Have
- Experience with SecOps or Third-Party Risk Management
- Exposure to automation and workflow optimization within ServiceNow
- Understanding of regulatory environments across industries (BFSI, Healthcare, etc.)
Job Role: Trade Operations Associate
Job Location: Gurugram (Onsite)
Job Type: Full Time.
Relevant Experience:
- Minimum 6 months experience in trading operations / OMS / EMS support.
- Exposure to trading platforms, exchange connectivity, order management systems.
- Experience handling connectivity issues, order failures, or trading incidents.
- Familiarity with UAT testing, system upgrades, API/FIX connectivity
Key Skills:
- Trading systems & market infrastructure knowledge
- OMS/EMS & FIX protocol
- Incident management
- System monitoring & reporting
- Risk controls & SOP adherence
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• Handling critical incidents/escalations, reviewing incidents and tracking towards closure • Good experience in SIEM tools, event logging and event analysis • Good knowledge in enterprise security products like Firewalls, IPS, Web/content Filtering tools, Compliance tools • Team Management, performance monitoring and prepare reports on weekly, monthly basis and share to stakeholders as needed • Good knowledge about common security attacks, targeted attacks • Good experience in forensic analysis, Packet Analysis tools like Wireshar • Assisting, mentoring L2/L3 analysts and groom them to move to next level • Contribute to continue monitoring and improvement of security posture of the organization • Having experience of managing team of 25+ team members across multiple locations.
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• Primarily responsible for security event monitoring, management and response • Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring • Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs • Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center • Management, administration & maintenance of security devices under the purview of SOC which consists of state-of-the art technologies • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Responsible for integration of standard and non-standard logs in SIEM • Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. • Co-ordination with stakeholders, build and maintain positive working relationships with them
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