Zonal School Sales Manager
About the role :
At HealthSetGo, we have a team of bright, passionate business development managers, who believe in our company motto that we don't just sell our solutions to our customers, but we sell ourselves: our love of innovation, our empathetic approach to winning and retaining customers, and desire to delight everyone we come in contact with. We want someone to be a part of this team and take HealthSetGo to further greatness.
This exciting role will involve the following responsibilities :
Strategy :
- Take responsibility for Business Development strategy and its execution
- Decide on roll-out strategy, manage process of growing into new markets
- Identify potential business opportunities, size the opportunity to determine its attractiveness and priority, prepare a plan for addressing it, and executing this plan directly
- Work closely with Product, Tech and Ops teams to design leading products with revenue impacts
- Give feedback and insights to how products are viewed by the market, and give input into product management and development prioritization processes
Process :
- Manage sales process, systems and pipeline to achieve 'scalable intimacy' and win valuable business swiftly
- Manage account management process and systems to ensure customer loyalty and retention, encourage word-of-mouth advertising, high customer satisfaction, and increase in value for existing accounts
Business Development :
- Actively pursue strategic or large business development opportunities, taking responsibility for winning the business and maximizing its commercial success
- Identify new channels for integrating or distributing our technology, and leading the development and success of those new channels
- Strike deals to maximize monetization potential of the product set, including identifying and prioritizing new opportunities
About you :
Here at HealthSetGo we value dedication, enthusiasm, and a love of innovation. We are disrupting the Healthcare industry, and welcome candidates who want to be a part of this ambitious journey. But it's not just hard work, we definitely appreciate a bit of quirkiness and fun along the way. You have a strong technical background, able to understand the capabilities of our technologies and design high-level solutions for potential customers and partners you will have experience selling education, Edutech, or childcare solutions to Schools or Government you will have experience of sales and account management
- You recognize the role account management can play alongside sales, and can create initiatives and campaigns for retention and engagement alongside new business and marketing initiatives
- You will have a strong understanding of the education, healthcare, and schools space, with a network of contacts you have built up in those circles
- You will be brilliant at spotting new channels for our product and services, and have the confidence and tenacity to reach out and develop those channels to achieve revenue targets
- You will be a natural negotiator, able to get contracts and deals signed with partners and knowing where to push and where to acquiesce, building a relationship alongside winning the deal
- You will love winning deals, and create a culture of vibrancy and success within your department
- You are able to think strategically alongside a passion to turn strategy into results
- You will be charming, personable, and sincere, embodying the HealthSetGo spirit as you interact with the outside world
- You are a natural communicator, not just to your peers but providing insight and updates to the office of the CEO
- You have a sense of humour, are ambitious, and love the thrill and madness of working in a start-up environment.
About HealthSetGo :
HealthSetGo is India's largest healthcare organisation for schools with the mission to nurture the largest network of health promoting schools; hence achieving the vision of a healthy India. Founded by Priya Prakash, HealthSetGo currently operates in over 70+ cities across India with 250,000+ students and parents under its award-winning flagship Health Program HealthSetGo CARE which monitors the healthy growth and health education of students at School. Aligned with the Sustainable Development Goals 3&4, HealthSetGo aims to nurture India's health ecosystem. HealthSetGo has won many awards including Indian Education Award, IDA Award, Healthcare Innovation Award, Cartier Women's Initiative Award with its founder being inducted into the Forbes 30 under 30 Asia 2018 list.
Shubham Vishwakarma
Full Stack Developer - Averlon
About www.healthsetgo.com
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JOB DETAILS:
* Job Title: Customer Success (B2B SaaS, USA)
* Industry: Technology
* Salary: Best in Industry
* Experience: 3 to 7 years
* Location: Bengaluru, Karnataka
Criteria
Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles
3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.
Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success
Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.
Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)
Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).
Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).
(Company): B2B SaaS (Technical complex)
Preferred
- Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.
Role & Responsibilities
If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.
You will work closely with the founders.
As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.
What you will be doing:
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Implementation
- Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
- Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
- Translate complex business requirements into structured company workflows and setup.
- Project Management
- Own customer delivery timelines and communication from kickoff to go-live.
- Track progress, call out blockers early, and keep customers updated without needing reminders.
- Run weekly status checkpoints and ensure every onboarding milestone lands on time.
- Internal Coordination & Escalation
- Act as the voice of the customer internally — share structured feedback with product and engineering.
- Create clear, well-scoped handoff documents when working with technical teams.
- Escalate time-sensitive issues appropriately and follow through on resolution.
- Documentation & Enablement
- Create client-specific documentation (e.g., onboarding guides, configuration references).
- Contribute to internal wikis, training material, and product documentation.
- Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.
Ideal Candidate
- 3-7 years of relevant experience
- Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
- Ability to understand and shape the product at a granular level
- Ability to empathize with the customers, and understand their pain points
- Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
- Previous experience in salesforce CRM
- -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
- Strong analytical skills and a structured problem-solving approach
- (Strongly preferred) Computer science background and basic coding experience
- Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
- Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
- Self-driven individual with high ownership and strong work ethic
- Not taking yourself too seriously.
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1. Provision MySQL instances, both in clustered and non-clustered
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2. Ensure performance, security, and availability of databases
3. Prepare documentation and specifications
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1. Strong proficiency in MySQL database management, decent experience with recent versions of MySQL.
2. Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM
3. Experience with replication configuration in MySQL
4. Knowledge of de-facto standards and best practices in MySQL
5. Proficient in writing and optimizing SQL statements
6. Knowledge of MySQL features, such as its event scheduler
7. Ability to plan resource requirements from high-level specifications
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9. Working in a Linux environment is a must.
10. Knowledge of Docker is an advantage.
11. Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases.
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technology, science, and engineering discipline.
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- Ability to take independent responsibility as well as ability to contribute and be a productive team member.
- Excellent analytical, logical and programming skills, Self-Motivated, Self-Starter, Team Player can work with minimal supervision with effective Communication
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- Provides thought leadership and perspective for adoption where appropriate.
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- Experience in Ruby on Rails, React JS tech stacks
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- Excellent verbal, analytical, organizational, and written skills
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Full Stack Developer - Averlon