11+ RFI Jobs in Bangalore (Bengaluru) | RFI Job openings in Bangalore (Bengaluru)

• Ability to provide overall product value and differentiate support offerings that clearly map to customer needs.
•  Ability to  Identify and resolve gaps in customer expectations versus actual service levels.
• Assists with the creation of a sales cycle plan.
• Manage Customized project requests and handle projects till it doesn’t go live.
• Coordinate with the Technical team, Client, sales team, and delivery team for a project.

KRA – Manager Presales

• Ability to provide overall product value and differentiate support offerings that clearly map to customer needs.
• Identify and resolve gaps in customer expectations versus actual service levels.
• Lead Generation activities such as cold calling to prospects
• Assist in preparation of sales proposals, RFP, and RFI responses
• Research and develop prospect list using LinkedIn and Web research
• Create proposals, sign-off documents, and integration documents.
•  Expected to be thorough with the products of the company and if there are any new developments or innovations going on.

Job Title: Digital Marketing Executive

 Location: Indrapuri, Bhopal, Madhya Pradesh & JP Nagar, Bangalore

 Job Type: Full-time, Permanent

 Salary: Up to ₹6,00,000 per year

 Schedule: Day Shift

About the Role

We are looking for a passionate and results-driven Digital Marketing Executive to join our dynamic team. You will be responsible for developing and implementing digital marketing strategies that enhance our online presence, engage target audiences, and drive business growth.

Key Responsibilities

• Assist in formulating strategies to build a lasting digital connection with consumers.
• Plan, manage, and monitor the company’s presence on social media platforms (Twitter, Facebook, Instagram, LinkedIn, etc.).
• Launch and optimize online advertisements via Google Ads, Facebook Ads, and other platforms to boost brand awareness and lead generation.
• Execute SEO activities, including keyword research, link-building, and image optimization.
• Design and distribute online newsletters, promotional campaigns, and email marketing initiatives.
• Provide creative ideas for content marketing and ensure timely updates of the company website.
• Collaborate with designers and developers to enhance user experience.
• Track and measure digital marketing performance using tools such as Google Analytics, Web Trends, and other web analytics platforms.
• Stay updated with the latest online marketing trends and best practices, applying them to ongoing strategies.
• Manage and maintain partnerships with media agencies and external vendors.

Requirements & Skills

• Proven experience as a Digital Marketing Executive or in a similar role.
• Strong understanding of SEO, SEM, social media, Google Ads, and email marketing.
• Hands-on experience with analytics tools (Google Analytics, Web Trends, etc.).
• Creativity and ability to generate innovative marketing ideas.
• Excellent communication, collaboration, and organizational skills.
• Bachelor’s degree in Marketing, Business Administration, or related field (preferred).

Why Join Us?

• Competitive salary with yearly bonus.
• Relocation assistance provided.
• Opportunity to work on exciting digital projects with a growing team.
• Exposure to cutting-edge marketing tools and strategies.

Job Title:

Service Desk / Helpdesk Support Technician – Level 1

Work Location:

Bangalore (24/7 Rotational Shifts)

Experience Required:

3+ Years (International / Global Client Support preferred – North American or European experience)

Job Description:

We are looking for a Service Desk / Helpdesk Support Technician (Level 1) to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate should have prior experience handling calls or tickets for global clients, excellent communication skills, and a strong understanding of IT support principles.

Roles and Responsibilities:

• Respond to requests for technical assistance following prescribed procedures.
• Diagnose, triage, and resolve hardware, software, application, or basic network-related issues.
• Log all interactions, troubleshooting steps, and resolutions accurately within the incident management tool.
• Assign unresolved tickets to the appropriate support team while ensuring timely follow-up.
• Proactively monitor, follow up, and expedite the resolution of open or pending tickets.
• Identify and escalate high-priority issues requiring immediate attention.
• Research reported incidents using available tools and information sources.
• Stay current with system updates, policies, and changes.
• Adhere to work schedules, attendance, and leave policies.
• Participate in recruitment activities, such as initial candidate screenings (as required).
• Ensure compliance with CGI and client IS/IT policies, code of conduct, and quality standards.

Required Skills and Competencies:

• Excellent verbal and written communication skills in English (neutral accent).
• Strong customer service orientation with problem-solving abilities.
• Knowledge of ITIL and ITSM concepts.
• Hands-on experience with incident management tools and ticketing systems.
• Basic understanding of IT systems, applications, and networks.
• Ability to multitask, type efficiently, and handle customer interactions simultaneously.
• High attention to detail, adaptability, and learning mindset.
• Resilience under pressure with a performance-driven approach.

Preferred Qualifications:

• Experience supporting international/global clients (North America/Europe).
• Exposure to 24x7 support environments and rotational shift models.
• Familiarity with remote desktop tools, Active Directory, and Microsoft Office suite.
• ITIL Foundation certification (preferred but not mandatory).

Lead generation

( Canadian clients)

Responsibilities-

*Utilize outbound calling techniques to identify and qualify leads

*Asking questions to qualify leads as per clients requirement

*Excellent verbal communication skills

*Knowledge of best practices in sales processes

*Keeping up to date on specifics of the service and informing the client of the same. 

*Meeting targets on a regular basis

*Proven experience in outbound sales/lead generation

Location- Koramangala

Timings- 7.30 PM- 4.30 AM 

Shift- Monday to Friday ( Sat and Sun fixed off) 

Experience-Both freshers and experienced candidates can apply

Hello,

Greetings for the day !!!

Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

Position: Customer Success Associate

Why Work with Us:

· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.

· Shape-Up your career by working with young and supportive teams and peers!

· Innovation and Creativity is all that matters!

· Experience and understand the various aspects of the video marketing industry.

· Friendly Policies, good competitive salaries, team outings and what not!

Job Description:

• We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
• This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
• You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
•  

Job Responsibilities:

· Having a proactive customer support approach

· Testing product features as assigned

· Build & strengthen customer relationships

· Manage incoming chats, emails and handle appropriate follow-up calls and emails

· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

· Demonstrate the value of the platform to our customers every day by providing amazing customer support

· Maintain existing customer success metrics and data as directed

Job Requirements:

· Excellence at Googling stuff and spoken English

· Ability to meet deadlines and decent depth of thought process

· Capable of operating without much supervision while still producing results

· Not being camera shy and great presentation skills

· Motivation to pursue customer success as a career

· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

· Technical understanding and ability to troubleshoot and resolve technical problems

Experience: 2+ years

• Lead, inspire, and influence to make sure your team is successful
• Partner with the recruiting team to attract and retain high-quality and diverse talent
• Establish great rapport with other development teams, Product Managers, Sales, and Customer Success to maintain high levels of visibility, efficiency, and collaboration
• Ensure teams have appropriate technical direction, leadership, and balance between short-term impact and long-term architectural vision.
• Occasionally contributing to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical acumen sharp

You'll need:

• BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams
• Strong fundamentals in distributed systems design and development
• Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management
• Experience running production services in Public Clouds such as AWS, GCP, and Azure
• Experience with running large stateful data systems in the Cloud
• Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization, orchestration, elastic scalability)
• A great track record of shipping features and hitting deadlines consistently; should be able to move fast, build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them
• Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team