11+ Release notes Jobs in Pune | Release notes Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

• Strong Head of Growth / Retention / Acquisition profile focused on B2C Apps
• Mandatory (Experience 1) – Must have minimum 12+ YOE in app acquisition, growth and retention of digital products
• Mandatory (Experience 2) – Proven track record of driving acquisition, engagement, retention, churn reduction, and conversion for large-scale consumer apps.
• Mandatory (Experience 3) – Must have team leading experience and cross-functional collaboration across product, tech, and marketing
• Mandatory (Core skills) – Expertise in mobile app analytics, funnel optimization, A/B testing, growth experimentation, customer insight generation, marketing automation tools, and dashboarding for KPI visibility.
• Mandatory (Company) – Top Rankings B2C Apps

Preferred

• Preferred (Experience 1) – Deep understanding of App store optimization (ASO)
• Preferred (Experience 2) – Familiarity with AI-based marketing tools

Role Overview:

The International Inside Sales – Team Lead will be responsible for driving sales growth in global markets, leading a small inside sales team, and ensuring effective client engagement. This role involves prospecting, nurturing leads, converting opportunities, and meeting sales targets for international markets while coaching and motivating the team.

Key Responsibilities:

1. Sales & Revenue Generation

 Develop and implement strategies to achieve monthly, quarterly, and annual

international sales targets.

 Identify new business opportunities in international markets (B2B, retail, e-

commerce).

 Drive the full sales cycle – from prospecting and lead qualification to closing

deals.

 Upsell and cross-sell products to existing international customers.

2. Team Leadership

 Lead, mentor, and guide the inside sales team to deliver on sales goals.

 Monitor performance metrics, provide feedback, and ensure team members are

equipped with the necessary skills and tools.

 Foster a positive, motivated, and performance-driven team culture.

3. Client Relationship Management

 Build and maintain strong relationships with key international customers,

distributors, and partners.

 Handle escalations and resolve customer concerns in a professional and timely

manner.

 Collaborate with the marketing team to create tailored campaigns for specific

regions.

4. Market Intelligence

 Stay updated on global organic food trends, competitor activities, and market

conditions.

 Provide regular reports and insights to management for strategic decision-

making.

Qualifications & Skills:

 Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).

 4–6 years of sales experience, with at least 1–2 years in a team leadership role.

 Experience in international sales, preferably in FMCG, food, or organic products.

 Strong communication, negotiation, and interpersonal skills.

 Target-driven, self-motivated, and able to work under pressure.

 Proficient in CRM tools, MS Office, and online sales platforms.

Key Performance Indicators (KPIs):

 Achievement of international sales targets.

 Conversion rate from leads to closed deals.

 Customer satisfaction and retention rate.

 Team performance and productivity.

Azure Chatbot Developer

Location :Bangalore / Mumbai / Pune

Job Description

Build and maintain bots on Azure platform. Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments

Qualifications

a) 5 years of experience in software development with clear understanding of the project life cycle
b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
c) Hands on experience with Machine Learning based chat bots
d) Experience with Azure bot services like Text Analytics etc.
e)Strong database skills and hands-on experience on databases like SQL Server/Oracle

f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.

g) Strong experience designing and working with

with service-oriented architectures (SOA) and WebAPIs.

h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET

i) Knowledge of Python and NodeJS is a plus

j) Ability to design and optimize SQL Server 2008 stored procedures.

k) Experience with JQuery, CSS3, HTML5 or similar technologies.

l) Ability to adapt quickly to an existing, complex environment.

About Company:

• Role Overview

• Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.

• Key Knowledge

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience

If you’re self-driven, think like an entrepreneur, constantly innovate and drive positive change, but most importantly, consistently deliver mind-boggling results - then this opportunity is for you!

About Dice, Who are we and what do we do?

At Dice, we are disrupting the way enterprises consume B2B goods and services, and manage corporate spend. We are redefining what SaaS stands for in a corporate setup - Spending as a Software.

The modern corporate spending & consumption marketplace, built over unique UPI & banking architecture, integrates digital consumption of APIs & B2B marketplaces with a no-code approval workflow. This enables all types of employee discretionary spend scenarios like commute, hotels, etc, and corporate spend scenarios like PO and Non-PO based vendor spend, through a single in-app open partner platform.

No more cash. No more cards. No more reimbursements. No more offline invoice

Perks at Dice:

● Get a competitive salary & meaningful equity - we’re in this together!

● Flexible work hours and leave policies enable you to recharge and return with vigor.

● Good work & out-of-the-box thinking is always recognized at Dice. We imbibe the culture of “everyday recognition”, and acknowledge and appreciate employee commitment, meritocracy and relationships in an innovative way.

Responsibilities:

● Gather and evaluate user requirements in collaboration with product managers and engineers.

● Illustrate design ideas using storyboards, process flows and sitemaps.

● Design graphic user interface elements, like menus, tabs and widgets.

● Build page navigation buttons and search fields.

● Develop UI mockups and prototypes that clearly illustrate how sites function and look like

● Create original graphic designs (e.g. images, sketches and tables)

● Prepare and present rough drafts to internal teams and key stakeholders

● Identify and troubleshoot UX problems (e.g. responsiveness)

● Conduct layout adjustments based on user feedback.

● Adhere to style standards on fonts, colors and images.

Skills :

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and In Vision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time management skills

Experience: 2-4 Years

Location: Pune

• Assist in project scoping and interact with users to gather requirements
• Must have skills: Java,Spring,SQL,Web App development
• Produce well-planned, well-structured, high-quality codes that have been independently unit tested
• Design, develop, implement and maintain multi-tier web based applications using Java, J2EE, Struts, MVC, Weblogic, XML, Spring, Hibernate, and Oracle, to support business requirements (angular will be advantage)
• Participate and contribute actively in the complete software development lifecycle, including performance analysis, design, development, and testing
• Ensure well designed, testable, efficient codes by performing unit testing with test cases and through rigorous integration testing of the entire application
• Ensure designs are in compliance with specifications
• Support users by developing design documentation and assistance tools
• Interact regularly with internal and external teams to address technical issues and provide appropriate solutions through debugging, research, and investigation
• Develop configuration tools for internal teams to further automate programming tasks that are repetitive
• Engage in and lead application performance tuning

• Graduate/Post Graduate degree in Computer Science, Engineering or a related subject
• Proven working experience in Java development, application of standard software development principles and designing and developing applications using Java EE platforms
• Experience in developing web applications using at least one popular web frameworks using MVC
• Object oriented analysis and design using common design patterns
• Able to respond to technical queries / requests from team members and customers
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc.)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (Oracle, Hibernate)
• Experience in the Spring Framework
• Experience with test-driven development

We are having an immediate requirement for a Python web developer.

You have:

• At least 2 years of experience developing web applications with Django/Flask/FastAPI
• Familiarity with Linux
• Experience in both SQL and NoSQL databases.
• Uses Docker and CI/CD
• Writes tests
• Experienced in application deployments and scaling them on AWS or GCP

You are:

• Eager to work independently without being watched
• Easy going.
• Able to handle clients on your own

Location: Remote (in India)

About us:-

Facile is a professional services firm focused on delivering digital transformation for our clients, putting people, process & technology to work for creating competitive advantage. Our outsourcing offering spans IT Services, Back Office BPO (Data Processing Services) , Call Centre (Customer Service) Outsourcing and Digital Marketing.

Job Description for the position of “Email Deliverability Specialist”

We are looking for an Email Deliverability Specialist who will be responsible for driving different campaigns like; Drip campaigns, Email and Push channel campaigns etc. and must have in-depth knowledge of email campaign management, marketing automation, channel metrics, and analytics.

Responsibilities

• Day-to-day execution of email deliverability, including onboarding configuration, troubleshooting campaign challenges, creating/segmenting lists.
• Strong understanding of ISP/domain-specific delivery policies, whitelisting and feedback loops with ISPs
• Expert knowledge of “best practices” for sending bulk email and list management
• A good understanding of email end-to-end delivery including IP addresses, DNS, SMTP, authentication and email headers
• Aid in meeting client goals by improving email delivery, unsubscribe rate, and other e-mail metrics.
• Contact vendors on a regular basic including in-depth weekly or monthly calls, or as needed.
• Collaborate with internal teams, helping the QA Team test email assets across different email clients and ESPs.
• Keep current on the latest trends in email technology.
• Provide guidance on scaling our email capability with additional hardware or software capabilities
• Maintain the performance and health of the email channel with regard to deliverability and segmentation

Requirements

• 1+ years of experience in email services/delivery role
• Comprehensive understanding of CAN-SPAM, CASL, GDPR and other international email regulations.
• Comfortable with source version control software (Git)
• Proficiency in email production, delivery platforms, troubleshooting
• Proficient in Microsoft Office
• Knowledge of CAN-SPAM/anti-spam laws
• Strong attention to detail and a creative thinker with an eye for design
• Proven team player mindset – openly shares knowledge, train & mentor junior colleagues
• Ability to thrive in a fast-moving environment with demonstrated ability to manage multiple projects simultaneously, set priorities, utilize resources and meet deadlines
• Proven record of Integrity with following through on commitments
• Quick study of new material and products
• High level of enthusiasm
• Proven problem solver that takes initiative
• Result oriented with a strong work ethic
• Expertise with third-party testing and analysis tools, like Spamhaus, Email on Acid, Litmus, Return Path, 250OK, and SNDS.

Please feel free to contact me if you need anything.