7+ Receptionist Jobs in India

Job Overview:

We are seeking a dedicated and efficient Receptionist to join our healthcare facility. The ideal candidate will play a crucial role in ensuring smooth operations by handling various front desk responsibilities. This includes addressing customer inquiries, scheduling appointments, collecting patient feedback, providing health insurance recommendations, and offering guidance on diagnoses.

Night Shift Only

Responsibilities:

1. Customer Service:

  - Addressing and resolving customer queries in a professional and courteous manner.

  - Assisting patients with appointment scheduling and maintaining their availability records.

2. Appointment Management:

  - Efficiently coordinating and fixing appointments for doctors based on patient preferences and availability.

3. Feedback Collection:

  - Soliciting feedback from patients to continuously improve the quality of services provided.

4. Health Insurance Recommendation:

  - Offering guidance and recommendations on suitable health insurance options to patients.

5. Diagnosis Guidance:

  - Providing basic information and guidance to patients regarding their diagnoses and treatments.

We are looking for a good-looking professional and friendly Receptionist to manage our front desk and perform a variety of administrative and clerical tasks. The ideal candidate will be the first point of contact for our company, ensuring a welcoming environment for visitors and providing support to various departments

Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrivals.
• Informs visitors by answering or referring inquiries.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

• Handling incoming and outgoing calls
• Handling all the admin activities
• Managing inward outward delivery of couriers and mails
• Coordinating with the vendors for delivery and services
• Support in various admin tasks

Desired Candidate Profile

• Experience in handling front office, incoming and outgoing calls
• Confidence and smartness
• Good looks    

Requirements:-

• Excellent organizational skills.
• Customer service attitude.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.