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Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

Responsibilities:

• This is a front-end ReactJS role
• Architect solutions working as an expert UI programmer, writing scalable, reusable, and maintainable code.
• Work closely with other programmers and developers (who may be using different technologies) to develop robust software components, integrating the software with other teams.
• Act as subject matter expert of the UI, create innovation for complex user interface problems.

Experience Required:

• A graduate level education with a focus on either: computer science
• 3+ years of UI development experience with JavaScript.
• 3+ years of experience hooking APIs into the UI.
• 3+ years of experience with automated UI testing (including visual design) – Jasmine, Jest, Karma.
• 3+ years of React-based UI development.
• 3 years+ of strong, demonstrable T-SQL skills.
• Experience with ag-grid, charting, material design.
• Ability to produce readable, maintainable, and testable code.
• Ability to implement efficient software to handle large quantities of data.
• Proficient with version control systems (GIT).
• Excellent interpersonal, leadership, and communication skills (oral and written).

• 4-5 years of experience in functional automation tools and frameworks (mandatory).
• Experience with the Playwright automation tool (desirable)
• Analyze logs generated from monitoring tools like Datadog, Splunk, Kibana for troubleshooting and debugging service failures.
• Perform database validation using appropriate queries to verify data integrity in SQL and NoSQL databases.
• Work effectively within an Agile development methodology and participate in ceremonies like sprint planning, daily stand-ups, backlog refinement etc.
• Identify and report bugs and defects using a bug tracking tool.
• Stay up-to-date with the latest testing tools and methodologies.
• Learn API automation and contribute to API automation deliveries.

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

Role Description

Key Responsibilities and Accountabilities

We are seeking a highly motivated individual to coordinate and collaborate with our sales, delivery, and support teams in the creation of sales-related documents, specifically pre-sales activities, documents, proposals, client presentations, due-diligence, risk assessments, and more.

As a key member of our team, you will be responsible for understanding clients' existing business processes and requirements and providing pre-sales support for our Sales Managers and Account Managers.

Proposals- In this role, you will need to understand the requirements and create a winning proposal or presentation based on inputs from multiple technology and domain teams. You will need to coordinate with different teams to ascertain inter-dependencies and maintain an overall proposal delivery project plan with defined tasks, deliverables, and associated timelines.

Repository - You will be responsible for creating and maintaining case studies, introductory segment presentations, and samples in coordination with delivery and sales teams.

Pipeline Reporting- The role also involves sales pipeline reporting and tracking, including financial and sales activity reporting. You will also be responsible for ensuring that all standard company presentations, brochures, and collaterals are up-to-date and indexed properly in the repository.

As a self-starter, you will be expected to identify key issues and priorities and focus on delivering required results with minimal direction and supervision. Multitasking with a high level of ownership is essential for success in this role, considering the high level of role seniority and sensitivity.

Market Intelligence- As a key member of our team, you will be responsible for conducting comprehensive reviews of the market through a thorough analysis of demand-supply dynamics, competition landscape, value chain, and regulatory frameworks governing the industry. In addition, you will conduct in-depth assessments of companies involving a review of their business structure, product/service offerings, management team, recent developments, go-to-market approach, and outlook.

Leadership- As a mentor, you will be responsible for training associates/analysts working on the projects being executed. You will support the development of proposals through case-studies, samples, and preliminary background research. You will exhibit sector-specific subject-matter expertise as relevant.

Reporting: EVP, Client Engagement Team

Internal and External Interfaces - DPA sales & marketing, operations teams and Clients

 Position Details: Full-time, permanent position

Qualification: MBA in Finance/ Marketing. Experience in the financial services industry will be an added advantage.

Research background will be an added advantage.

Work Timing: Day shift ~ 11am to 8 PM shift

Skills and Experience:

·  Good flair for writing and presentation skills

·  Good communication skills with an excellent command over English

·  Good understanding of financial markets/economics

·  Ability to articulate and communicate thoughts/opinions in effective manner.

·  Good command over MS Word, Excel, Powerpoint

Behavioral and Culture Competencies

·  Should be able to think on their feet when it comes to proposing solutions to clients based on their pain points/requirements.

·  Must be a team player.

·  Able to co-ordinate with multiple teams within the organization along with client teams(s)

·  Comfortable in client communication, written and oral

·  Able to work under pressure and with short deadlines

About Decimal Point Analytics:

Decimal Point Analytics (DPA) is a modern technology-enabled research and consulting firm. Since our inception in 2003, we have been a trusted partner to an entire spectrum of financial market professionals. We are thrilled to be able to deliver innovation in research processes through a team of experts in financial services and computing. By utilizing and scaling the values we bring into the engagements, our customers have been able to delight their end-customers and garner competitive advantage in the process.

Why should you be excited about this role?

We are the backbone of the organization when it comes to engaging with clients and growing the business at a strategic level. If you believe that you have what it takes to contribute meaningfully to accomplish these goals, this is the role for you!

If you are a detail-oriented and motivated individual with a passion for sales support and coordination, we encourage you to apply for this exciting opportunity.

About the Company:

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc. located in the USA, UK, and India. we are looking for a dedicated HR Manager

.Key Responsibilities:

• Ability to handle and maintain confidential information.

• Fluency in social media, particularly in researching and recruiting candidates through channels such as LinkedIn and also through Job portals.

• Job candidate interviewing skills.

• Taking Care of joining formalities of the Employees.

• Preparing Appointment Letter.

• Issuing the Offer Letter and explain the salary details.

• Conducting orientation and Induction for the new joiners.

• Induction about the services of the organization.

• Attendance Leave Management.

• Preparing Confirmation Appraisal Letter.

• Employee Relationship, Handling Employee Grievances, Employee Engagement Activities like Arranging Picnics, Festive Parties, and Birthdays.

• Handling Exit Interviews.

• End-user technology skills with HR software and platforms, such as HRIS or workforce management systems.

• Ability to build team morale and promote a corporate culture skills

Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation, and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual Harassment, Organization

Must-Have Skills:

Strong Communication Skills, Presentation Skills, and Interpersonal Skills, Negotiation Skills, Convincing Skills.

Good To Have Skills:

Recruitment experience in Technology Company, Software Company, or SAAS domain

• Relevant Experience : Minimum 2 Years
• You have prior experience developing and working on consumer facing web/app products
• Hands-on experience on Python. Exceptions can be made if you’re really good on any other language with experience on building web/app based tech products
• Experience in at least one of the following frameworks - Django, Flask, Falcon, web2py, Twisted, Tornado
• Working knowledge of MySQL, MongoDB, Redis
• Good understanding of Data Structures, Algorithms and Operating Systems
• You've worked with core AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• You can dabble in Frontend codebases using HTML, CSS and Javascript
• You love doing things efficiently. At Fynd, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources