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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

JD as below

Business Analyst – Job Description

1.    Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2.    Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3.    Support and assists with end user training and coordinates the implementation of these services for the Business.

4.    Based on Testing Feedback from Business Users, plan go live dates for the developments.

5.    Work with various user and support teams to manage technical/operational issues.

6.    Raise the bugs and CRs to tech team and track till closure.

7.    Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8.    Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9.    Ability to multitask and work in a high pressure environment.

10.  Excellent analytical, communication, presentation & interpersonal skills.

11.  Ability to resolve customer/business issues and run the application management activities.

12.  Willingness to go the extra mile to resolve customer/technical issues.

Hiring for the position of Technical Manager responsible for Backend and infrastructure for mobile app and website.

Role

●        Talented Leader who will be responsible for Leading a group of talented technical individuals to build scalable, and secure products

●        Leads our Back-End and infrastructure

●        Drives architecture and the design of enterprise mobile/web/API solutions at scale

●        Work with Product, Testing and Infrastructure teams to understand product vision and requirements

●        Oversee the development and execution of development plans and report on execution

●        Work with Product and testing teams to understand product vision and requirements

●        Has deep exposure to all aspects of engineering, modern web, desktop & mobile application architectures, data modelling, high level design, low level design, non-functional technical requirements and visual design

Requirement

●        8+ years of experience in hard core development in predominantly product development companies

●        Strong troubleshooting, debugging and problem-solving skills

●        Proven track record of building scalable and reliable services on Cloud

●         Architecture & Design

●        Solid experience of designing end-to-end architecture and design of applications using one or more platforms for large-scale high-throughput solutions

●        Design and implement technical governance process as appropriate across the application development lifecycle

●        coding guidelines, quality standards, best practices, code acceptance criteria, automation

●        Experience in collaborating with the team in reviewing application architecture. - Node.js, Web Services REST, MySQL/MongoDB/NoSQL

Education: Engineering/MBA

Company Description

AI NXT Technovations Private Limited is a fintech company in the BFSI sector, focused on revamping

the KYC process for companies. By leveraging Artificial Intelligence, we optimize back-office

processes, reduce costs, and enhance data security to track malicious transactions. Our goal is to

provide end-to-end onboarding solutions and promote paperless Digital KYC DIY processes for our

customers.

Role Description

The Sales Executive will be responsible for driving the sales efforts of the organization by identifying

new business opportunities, maintaining relationships with existing clients, and achieving revenue

targets. The ideal candidate should possess excellent communication skills, have a passion for sales,

and be able to work independently to meet deadlines and achieve goals.

Qualifications

•

Customer Service Representatives and Customer Support skills

•

Customer Satisfaction and Customer Service skills

•

Customer Experience skills

•

Excellent communication and interpersonal skills

•

Problem-solving and conflict resolution abilities

•

Knowledge of the BFSI sector is a plus

Female candidate prefer

•

Minimum of a Batchelors required.

•

• Freshers allowed

Convert user stories to user flow maps

Design the UX architecture

Design the user Interface Design

Maintain a Design System

Worked on and made small illustrations

Good to have experience in motion design

  About Freespace* (a.k.a. Workplace Fabric)                

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions.

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric

What is on our offer?                                                                                                                                        

• An absolutely action packed, fun and demanding workplace lets our consultants to thrive in a team-based environment with passion, fun, pride and teamwork as our core values.
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career.
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge.

  Job Details                                                                                                                                                

Experience: (4-6 years) Mid-senior level. 

A user experience designer role is required for the overall solution interface design that is built by multidisciplinary teams in India and UK and used globally.  

The person 

• 4+ years of experience in a design role with demonstrated success. 
• Can think from product design to interaction design and graphic design understanding user psychology. A mix of both product management and UX design abilities. 
• Prototyping skills to make high fidelity interactive wireframes using Adobe XD, Sketch or similar tools. Experience in making data visualizations. Ability to conduct user research, understand stakeholder requirements and create UX strategy for the product.  
• Ability to develop design guides, set standards and drive rational and satisfying experiences.  Thinks through various scenarios, user flows and states of a product. 
• Makes sure the interface is intuitive/self-evident and has necessary visual cues to get users started. 
• Ability to filter the ethos of the company which is focused on simplicity and choice into every feature of design. 
• Collaborate with the product and engineering teams to ship products. 
• Keep abreast of competitor products and industry trends. 
• Should have great attention to detail. 
• To showcase a portfolio of works that demonstrate the desired skills. Ideally have an Interaction Design or related degree at the bachelor or master level.  

Big-Plus Skills:

Should be well versed with

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Qualifications:

1. Minimum 3 years of experience in Product design using latest prototyping techniques
2. A degree in B.Tech/BE required.
3. Outstanding written and verbal communication skills and interpersonal skills

 Key Behavior                                 

• Ability to lead a project with complete ownership of project delivery
• Clear thinker with a systematic problem-solving approach
• Unafraid to own mistakes
• Enthusiastic, analytical, creative, innovative and confident