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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Strong Senior Data Scientist (AI/ML/GenAI) Profile

Mandatory (Experience 1) – Must have a minimum of 5+ years of experience in designing, developing, and deploying Machine Learning / Deep Learning (ML/DL) systems in production

Mandatory (Experience 2) – Must have strong hands-on experience in Python and deep learning frameworks such as PyTorch, TensorFlow, or JAX.

Mandatory (Experience 3) – Must have 1+ years of experience in fine-tuning Large Language Models (LLMs) using techniques like LoRA/QLoRA, and building RAG (Retrieval-Augmented Generation) pipelines.

Mandatory (Experience 4) – Must have experience with MLOps and production-grade systems including Docker, Kubernetes, Spark, model registries, and CI/CD workflows

mandatory (Note): Budget for upto 5 yoe is 25Lacs, Upto 7 years is 35 lacs and upto 12 years is 45 lacs, Also client can pay max 30-40% based on candidature

Job Description:

The Application Developer primary objective are responsible for designing, creating, and maintaining Integration Solution using OIC to streamline the business process and enhance efficiency.

 Main Role (Overall Accountability):

·        Design, Develop, and Implement Integration solutions using Oracle Integration cloud (OIC) to connect various applications, Systems, and Services

·        Customize and configure OIC adapters, connectors, and Components to meet specific integration requirements.

·        Develop RESTful and SOAP Webservices for data exchange and communication between different systems.

·        Good Knowledge in Cloud technologies (Lamda function in AWS etc for integration with AWS)

·        Collaborate with Business analysists and stakeholders to gather requirements and define integration workflows and data flows.

·        Perform troubleshooting, debugging and performance tuning of integration solutions to ensure optimal performance and reliability.

·        Develop and maintain documentation for integration processes, interfaces and configurations.

·        Perform Code reviews .

·        Ensure adherence to coding standards , development methodologies and security protocols throughout the software development lifecycle.

Personnel Specification

Education: Bachelor’s degree in computer science, Information Technology or related field

Experience:

• 5 or more years of experience in IT industry.

• Experience in Cloud based integration Platform.

Skills and Abilities:

·        Proven experience in designing, developing, and implementing integration solutions using OIC

·        Strong understanding of RESTful and SOAP web services, JSON, and other data formats.

·        Experience in cloud based integration platforms, writing Lamda function and creating integrations with various channels.

·        Strong Knowledge in OIC API Integration.

·        strong understanding on SOAP based services and Rest bases services.

·        Strong development skills in JAVA

·        Strong knowledge on Authentication methodologies to be followed during the integration platforms.

·        Strong Knowledge in OIC GEN2 and GEN3

Note: One technical round has to be taken F2F from either of the Wissen office.

ASSISTANT MANAGER/ MANAGER -BUSINESS DEVELOPMENT

Department - Business Development

Location – Navi Mumbai

POSITION OVERVIEW

The Business Development Manager will be responsible for driving client acquisition, managing client relationships, preparing business proposals, reviewing and negotiating agreements, and ensuring smooth coordination between internal teams and clients. The role requires strong communication, legal understanding of agreements, negotiation skills, and the ability to analyze client profitability.

KEY RESPONSIBILITIES

1. CLIENT ACQUISITION & PROPOSAL MANAGEMENT

• Prepare business proposals as per client requirements.

• Work on RFPs, ensure timely submission, and coordinate with internal teams for inputs.

• Analyze client requirements, propose appropriate solutions, and support conversion of leads into active clients.

2. AGREEMENT & LEGAL DOCUMENTATION

• Review and provide legal advice on Letters of Intent (LOIs) and Service Agreements with clients.

• Negotiate contract clauses in LOIs and agreements to ensure they are in the best interest of the company.

• Recommend legal alternatives, risk mitigation strategies, and protective clauses for agreements.

• Review and vet Non-Disclosure Agreements (NDAs) received from clients.

• Prepare and process addendums for revisions in pricing, additional services, or process changes.

3. CONTRACT MANAGEMENT

• Maintain an updated database of all signed agreements with clients.

• Track agreement expiry dates and follow up with clients for timely renewals until closure.

• Support the closure process for agreements and verify commercial and operational details with the Operations Head.

4. INTERNAL COORDINATION & HANDOVER

• Coordinate with the Operations Head to obtain details of the assigned Client Account Manager after agreement closure.

• Share approved fees, scope of work, turnaround time (TAT), operational requirements, client contact details, and other specifications received from the client.

5. BUSINESS & PROFITABILITY ANALYSIS

• Periodically analyze client profitability and share insights with management.

• Recommend pricing or process improvements when needed.

QUALIFICATIONS & SKILLS REQUIRED

• Bachelor’s degree in Business Administration, Marketing, Law, or related field (MBA Preferred).

• 3–6 years of experience in Business Development, preferably in background verification or service-based industries.

• Strong understanding of contract drafting, legal terms, and negotiation processes.

• Excellent communication, presentation, and interpersonal skills.

• Ability to manage multiple clients and work under deadlines.

• Strong analytical skills with experience in profitability analysis.

• High attention to detail and documentation accuracy.

KEY COMPETENCIES

• Client Relationship Management

• Proposal & Agreement Drafting

• Contract Negotiation

• Legal & Risk Understanding

• Analytical Thinking

• Coordination & Collaboration

• Problem Solving

• Business Acumen

Job Title: Tech Lead – E-Commerce Platform Development

Location: Mumbai (Onsite)

Experience: 5–7 Years

Employment Type: Full-time

Key Responsibilities:

• Lead the technical architecture, development, and deployment of E-commerce websites and applications.
• Oversee development team performance, code quality, and sprint deliveries.
• Collaborate with business and project teams to define scalable and high-performance solutions.
• Integrate third-party APIs (payments, logistics, CRM, marketing tools, etc.).
• Drive platform optimizations – site speed, SEO, analytics, and automation.
• Evaluate and adopt emerging technologies to enhance user experience and operations.
• Ensure adherence to coding standards, data security, and documentation practices.
• Troubleshoot and resolve complex production issues swiftly.

Required Skills & Experience:

• 5–7 years of experience as a Full-Stack Developer / Tech Lead in E-commerce or D2C platforms.
• Expertise in Shopify and similar E-commerce stacks.
• Strong knowledge of databases (MySQL, MongoDB) and cloud hosting (AWS / GCP).
• Experience with CI/CD pipelines, version control (Git), and API integrations.
• Proven leadership experience in mentoring teams and managing end-to-end tech delivery.
• Excellent problem-solving and communication skills.

• Knowledge of OO JavaScript
• 7.2. 10+ years hands-on experience with web development using
• HTML5, JavaScript (React, Preact.js, Redux, Redux, Vue.js,
• CSS3, SignalR, Socket.io)
• 7.3. Experience building responsive design layouts using a formal
• framework like Bootstrap and familiarity with best practices
• (web security concepts, ensuring browser & device
• compatibility, etc.)
• 7.4. Experience in creating secure pre-compiled script libraries.
• 7.5. Familiar with development and debugging tools for cross-
• browser issues
• 7.6. Experience integrating with RESTful APIs for server-side

Preparing Business Case for new projects in alignment with BU Head and Business

Solutioning Team.

 Developing the commercial strategy and the commercial direction of projects

 Monitoring the progress of projects

 Review use cases and other technical documents to ensure business requirements are

adequately reflected in planning documents.

 Develop MIS aligned to critical performance metrics identified.

 Oversee the AOP exercise of the Region/ BU and monitor actual vs. AOP

 Works closely within the unit and with business partners to identify and maximize

opportunities and to improve products and services.

 Assist Regional Head in developing tactical and strategic products, services and/or

programs to support the region’s goals.

Experience & attributes

 5-7 years’ experience in business analysis and project management with multinational

corporations or Big 4 accounting firms. Experience in Market Intelligence, Competitive

and Corporate Intelligence preferred.

 Prior experience in telecom sector most preferred.

 Strong Financial modelling skills with ability to analyse and assess the financial viability

of long-term projects using financial metrics.

 Possess excellent problem-solving abilities, ability to develop and analysis business

plans.

 Knowledge and understanding of project management principles, practices, process and

techniques including the ability to gather clear business requirements.

 Proven experience working with MS Office suite and developing and maintaining various

analyses and reporting tools.

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Expertise in backend programming with Node.js and MongoDB.
• Experience with React.js and redux.
• Material UI and 3rd party libraries.
• Experience with clean code writing practices like avoiding callback hell like promises, async.
• Thorough understanding of Node.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end builds pipelines and tools.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).

Responsibilities:

• Build Node.js APIs using microservices.
• Rewriting backend code with microservices architecture & Unit tests.
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain and write clean code to ensure the product is of the highest quality.