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Senior Manager - Research

 

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

 

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

 

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

 

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Purpose of the Role
This role holder is responsible for end to end management of
the brand including profitability and growth

Qualification & Experience
 Post-Graduation in Management (from a Premier institute)
 Experience of 4 to 5 years in Digital Marketing
 FMCG experience is preferable

Key Deliverables of the Role
 Responsible for Launching & Brand building of the assigned brand
 Responsible for growth and profitability of the Brand
 Develop social media and influencer strategy for the brands
 Consumer Insighting for brand strategy
 Create and execute a holistic content strategy for Digital First Brands
 Lead communication development on the brand
 Create Brand equity and loyalty among target consumers using innovative methods

Key responsibilities:

1. Building REST APIs using Node.js, Express, and MongoDB
2. Working on Flutter application development using various advanced strategies like state management, API integrations, and scalable databases
3. Working with Socket.io library for Flutter and Node.js product development
4. Learning and developing the cryptographic functions for product security
5. Managing product workloads on public/private cloud - we are currently on AWS & also planning to be on GCP/Azure (our platform would also be available as on-premise deployment, you will handle these deployments)
6. Develop API based architecture in order to ensure the business growth and integration-al capabilities of the product
7. Work on using GIT and CI-CD for product version control and continuous delivery

FreightCrate Technologies:

FreightCrate Technologies is a Logistics Technology company that- aims to transform international shipping through innovative and cost-effective tech solutions that can mutually benefit exporters, importers and logistics service providers.

Our web-platform, FreightCrate offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations.

We have had more than 50 media coverages including Entrepreneur, LoadStar UK, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines.

Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses.

FOUNDERS:

Samir Lambay is the Co-Founder and CEO with an MSc in Shipping, Trade and Finance from Cass Business School, London, UK with Distinction.

Samir has worked in the shipping and logistics industry across both family businesses and multinational companies. His most recent job was at- DB Schenker Logistics- (Part of Deutsche Bahn Group - Fortune 200) where he was the youngest Vertical Manager globally and won two awards including Vertical Manager of the year and a Global Award.

Ruchi Dogra is a Co-Founder & Director and is in charge of sales and marketing. She has worked for over 15 years across the top 3 logistics/supply chain companies globally. She set-up the hotel, wines and beverages vertical at- Kuehne & Nagel- and- DB Schenker. Her latest assignment was at- DHL Global Forwarding- where she worked as a Vertical Manager for Engineering and Manufacturing; handling top Indian and multinational accounts including several Fortune 100 companies. She brings with her an extensive knowledge in strategy, sales, operations and customer service.




Title:

CTO

Description

The CTO role is to ensure the successful execution of the company’s business services via the web application. This requires envisioning the company’s service offerings as a web-based business, leading implementation of web applications, and planning for risk and growth.
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Compensation:
As this is a new business the compensation is negotiable and we will make an offer depending on the experience of the candidate which will include a salary and ESOP package.

Responsibilities:

In partnership with the company’s founders, identify opportunities and risks for delivering the company’s services as a web-based business, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success. As our Product is already developed we expect the CTO to work with product development to implement new product features, apply new technologies and set up the engineering and development team to maintain, update and improve the web-application. Some specific responsibilities are listed below:

Strategy, planning, and design:
• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:
• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :
• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.
metrics.


Skill Sets:

• PHP/Python
• AWS & Cloud-computing
• Mysql/MongoDB/CouchDB
• Memcache/Redis
• Frontend technologies HTML, CSS, JS, Angular, ReactJS
• Frameworks like CodeIgnitor/CakePHP/Symphony, Flask/Django
• DevOps
• ELK
• Tools like Datadog, NewRelic, etc
• Shell-scripting
• Setting & managing dev/beta/prod environments
• tools like Jenkins, Chef, Puppet, Ansible, etc.
• Experience with MEAN stack will be an advantage
• Knowledge of Solr/Elastic search will be an advantage

Strong fundamentals in computer science/engineering and algorithm design.
Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:
• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Previous experience working on logistics technology products is advantageous but not mandatory.
• Strong communication skills.
• Willingness to learn and utilize emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant.

Job Role:

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain and write clean code to ensure the product is of the highest quality.

Roles & Responsibilities : - As a part of Great Learning's Corporate Engagement team, lead the corporate outreach initiative in a territory / city. - Identify, grow and manage relationships with leading corporates as Strategic Partners with the primary objective of getting firm commitments from companies to hire graduates - Become a trusted partner for the corporate's upskilling & re-skilling needs, in terms of talent supply or any potential training offering - Conceptualize and lead initiatives with Partners to create programs such as train & hire, scholarships, ackathons that open new distribution channels for Great Learning - Creating job opportunities by working closely with Partners, understanding their requirements and mapping students and graduates to these requirements. - Work closely with cross functional teams to create successful outcomes for partners and students

Looking to scale up the start up after closing the second round of funds. Job Description: 1. Understand the current product, and effective techniques to solve the complexities and challenges. 2. Add new ideas, and come up with ancillary products for the same. 3. Manage a team, track, optimise and improvise. Take data-driven decisions.

DEVELOPMENT AT CODALYZE : - You'll help create and build beautiful software that matters using modern JavaScript and software development best practices (Agile, TDD, Continuous Delivery). As a developer for Codalyze, you'll be joining a diverse community of people who are passionate about modern JavaScript and its ability to change the world. You'll get to work on a wide range of projects, using the latest JS frameworks building for the web & mobile, working with a tight knit team of talented individuals. YOUR IMPACT AND GROWTH : - Opportunity to work with one of the most exciting modern JavaScript software companies; placed in Powai, Mumbai. - Play a big part in the success of Codalyze. - You'll be a part of a small impactful team - because we use agile/scrum, you- ll be personally involved in decisions on how we- ll build out our products for our clients. HOW WE WORK : You'll join a tightly-knit team consisting of JS Developers who collaborate to build web and mobile apps (Ionic/Cordova, React Native) for our clients. Most projects are new and won- t require you to deal with a lot of legacy code. We work with modern JavaScript across a range of frameworks and technologies, on the client as well as on the server: Angular, Angular 2, React, NodeJS, TypeScript, ES6, Babel, Flux. (You don't need to be proficient with all of those things to start). Our approach to making software stresses teamwork and close interaction with our clients. We rely on a well thought-out process based on Scrum, continuous delivery, and test-driven development. This process allows us to build software in a way that sets you up for success, allowing you to exercise your creativity and building software that matters without all the red tape, hierarchy and politics. We avoid sharply defined roles: everyone gets to partake in all aspects of their project and to try their hand at new things. Our developers do not just develop: they also help our clients think through product features, contribute to design, and test. We work for many clients in an exciting range of industries: consumer internet, education and fin-tech. We have worked with both startups and enterprises WHAT YOU BRING TO THE TEAM : - 1-3 years experience of web application development using angularJS. - Solid understanding of JavaScript. Bonus points if you have some exposure to server side javascript and python. - Proficiency in javascript bundling tools, such as Webpack and Gulp. - Solid understanding of styling responsive websites using CSS, SCSS - Bonus points if you have an eye for design. (BTW, all our designers can code.) - Great interpersonal skills - we are a close knit team and work together to solve problems. - A desire to follow a software development process that helps you sleep better at night. - Great problem solver and ability to reinvent oneself - We are always looking at ways we can do things better, sometimes there is no path to follow. - Proactive and self starter - we hire folks that have a deep desire to do better and be better, you won- t be micromanaged in this role. (We want to hear your voice.) - Passionate about learning - You- ll help identify new technologies and approaches to problems. (Web development and especially JS is always evolving.) ABOUT US : Based out of Powai, Mumbai, Codalyze is a diverse community of people committed to using modern JavaScript and software development best practices to build beautiful web & mobile applications for our clients. We are dedicated to helping startups and enterprises move to the modern web. We specialize in using modern JavaScript frameworks (such as AngularJS, React, and Node.js) and a UX-driven development process to build next-generation web applications that deliver a compelling user experience for significantly less development effort compared to legacy server-side web development techniques. Our agile development process, built around continuous delivery, ensures clients are never more than a moment away from jumping on the next business opportunity or responding to the next market event. PS : OUR PROCESS : Based on your prior experience you might have to undergo a training spanning 2-6 weeks. Please email your Resumes to [email protected] mentioning following details: - Expected salary - Experience working on web and mobile applications.

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