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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

We are looking for a skilled Java Developer with expertise in Angular to join our team. In this role, you will be responsible for developing robust, scalable, and high-performance web applications using Java technologies on the backend and Angular framework on the frontend. You will collaborate closely with cross-functional teams to design, develop, and implement innovative solutions that meet our clients' requirements.

Responsibilities:

• Designing, developing, and maintaining backend services and APIs using Java and Spring framework.
• Building responsive and user-friendly web interfaces using Angular framework.
• Integrating backend services with frontend components to deliver seamless user experiences.
• Collaborating with UX/UI designers to implement design specifications and enhance user interactions.
• Writing clean, efficient, and maintainable code following industry best practices and coding standards.
• Conducting code reviews, debugging, and troubleshooting issues to ensure the quality and reliability of the software.
• Working closely with product managers and stakeholders to understand requirements and provide technical solutions.
• Keeping up-to-date with the latest technologies, trends, and best practices in Java and Angular development.

Qualifications:

• Btech/ BE in Computer Science, Engineering, or related field.
• Proven experience as a Java Developer with expertise in building web applications.
• Strong proficiency in Java programming language and Spring framework.
• Extensive experience with Angular framework and modern JavaScript/TypeScript development.
• Solid understanding of frontend technologies such as HTML5, CSS3, and responsive design principles.
• Experience with RESTful API development and integration.
• Knowledge of relational databases (e.g., MySQL, PostgreSQL) and ORM frameworks (e.g., Hibernate).
• Familiarity with version control systems (e.g., Git) and CI/CD pipelines.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.

Job Summary:

We seek a UI/UX Designer to create intuitive, user-friendly digital experiences. You'll work with developers and product teams to design seamless interfaces, conduct user research, and enhance usability.

Key Responsibilities:

• Design wireframes, prototypes, and UI mockups.
• Conduct user research and usability testing.
• Collaborate with developers for smooth implementation.
• Optimize navigation, usability, and accessibility.
• Maintain design systems and style guides.

Requirements:

• Experience with Figma, Adobe XD, Sketch.
• Strong understanding of user flows and usability principles.
• Knowledge of HTML, CSS, JavaScript (preferred).
• Excellent visual design and typography skills.
• Strong communication and teamwork abilities.

Perks:

• Competitive salary & benefits
• Remote work & flexible hours
• Career development opportunities

Company Description

Krish is committed to enabling customers to achieve their technological goals by delivering solutions that combine the right technology, people, and costs. Our approach emphasizes building long-term relationships while ensuring customer success through tailored solutions, leveraging the expertise and integrity of our consultants and robust delivery processes.

Location           :             Mumbai – Tech Data Office

Experience      :             5 - 8 years.

Duration          :             1-year contract (extendable)

Job Overview

We are seeking a highly skilled Sales Engineer (L2/L3) with in-depth expertise in Palo Alto Networks solutions. This role requires designing, implementing, and supporting cutting-edge network and security solutions to meet customers' technical and business needs. The ideal candidate will have strong experience in sales engineering and advanced skills in deploying, troubleshooting, and optimizing Palo Alto products and related technologies, with the ability to assist in implementation tasks when required.

Key Responsibilities

Solution Design & Technical Consultation:

• Collaborate with sales teams and customers to understand business and technical requirements.
• Design and propose solutions leveraging Palo Alto Networks technologies, including Next-Generation Firewalls (NGFW), Prisma Access, Panorama, SD-WAN, and Threat Prevention.
• Prepare detailed technical proposals, configurations, and proof-of-concept (POC) demonstrations tailored to client needs.
• Optimize existing customer deployments, ensuring alignment with industry best practices.

Customer Engagement & Implementation:

• Present and demonstrate Palo Alto solutions to stakeholders, addressing technical challenges and business objectives.
• Conduct customer and partner workshops, enablement sessions, and product training.
• Provide post-sales support to address implementation challenges and fine-tune deployments.
• Lead and assist with hands-on implementations of Palo Alto Networks products when required.

Support & Troubleshooting:

• Provide L2-L3 level troubleshooting and issue resolution for Palo Alto Networks products, including advanced debugging and system analysis.
• Assist with upgrades, migrations, and integration of Palo Alto solutions with other security and network infrastructures.
• Develop runbooks, workflows, and documentation for post-sales handover to operations teams.

Partner Enablement & Ecosystem Management:

• Collaborate with channel partners to build technical competency and promote adoption of Palo Alto solutions.
• Support certification readiness and compliance for both internal and partner teams.
• Participate in events, workshops, and seminars to showcase technical expertise.

Skills and Qualifications

Technical Skills:

• Advanced expertise in Palo Alto Networks technologies, including NGFW, Panorama, Prisma Access, SD-WAN, and GlobalProtect.
• Strong knowledge of networking protocols (e.g., TCP/IP, BGP, OSPF) and security frameworks (e.g., Zero Trust, SASE).
• Proficiency in troubleshooting and root-cause analysis for complex networking and security issues.
• Experience with security automation tools and integrations (e.g., API scripting, Ansible, Terraform).

Soft Skills:

• Excellent communication and presentation skills, with the ability to convey technical concepts to diverse audiences.
• Strong analytical and problem-solving skills, with a focus on delivering customer-centric solutions.
• Ability to manage competing priorities and maintain operational discipline under tight deadlines.

Experience:

• 5+ years of experience in sales engineering, solution architecture, or advanced technical support roles in the IT security domain.
• Hands-on experience in designing and deploying large-scale Palo Alto Networks solutions in enterprise environments.

Education and Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as PCNSA, PCNSE, or equivalent vendor certifications (e.g., CCNP Security, NSE4) are highly preferred.

• Understand target audience persona
• Ability to convert requirements into a learning game outline, plot, game mechanics and storyline.
• Develop dynamic characters and grahics
• Create the rules of the game
• Conduct play testing to test the game concept
• Develop user interface concepts (menus and controls)
• Generate the Game Design Document (GDD)
• Develop and test early prototypes
• Define the user experience
• Work with programmers to design the back end of the game
• Produce sound effects, dialogue, musical score, sound mix and sound edit
• Manage quality assurance testing, and follow up on feedback

BUSINESS DEVELOPMENT FOR INTERNATIONAL MARKET

A business development executive or a business development manager is a sales professional who helps an organisation to grow by identifying and developing new business opportunities. Their duties include searching for new clients, finding new potential services to offer, and helping the company expand to new markets.

Hello Greetings!!!

We are looking for "IOS Developer " for Goregaon (Mumbai)/ Lucknow location.

Experience: 3-7 Years

Notice Period: up to 30 days

Location: Goregaon (Mumbai)/ Lucknow

Responsibilities and Deliverables:

• 3-7 Years of experience.
• Development experience in React Native, Objective C, Swift.
• Hands-on experience in COCOA Framework, XCode 3.1, Interface Builder, iOS SDK 3.0 and above.
• Good understanding of Native APP iOS design theme & guidelines for smartphone/tablets.
• Experience in calling web services integration (SOAP, REST, JSON, XML) & Basic client - Server architecture understanding.
• Knowledge of SQLite, Web Services, HTML5, CSS3, JavaScript and working experience in SQL
• Experience with third-party libraries and APIs like Facebook, Google+ etc.
• Good knowledge and experience on payment gateway.
• Experience in building and publishing apps in app stores.
• Should have good communication skills.

Please provide the following details:

• Present CTC
• Expected CTC
• Notice Period

What will I be doing? 👩‍💻👨‍💻

Leading parts of the product from inception to launch, and own large parts of the product’s execution.
Working with our Sales and frontend team to build products with the goal of delighting and increasing the success of our users.
Architecting, building, testing, and releasing product-facing features.
Contributing to our side projects and free tools for the education industry.

What do I need? 🤓

1-2 years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
Deep knowledge of a high-level programming language (for example, PHP, Python, etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
Deep knowledge of SQL Databases
Experience with scalable distributed systems, both built from scratch as well as on AWS primitives
Willingness to learn and use new technologies
Extremely data-driven
Ability to debug complex systems

Brownie points 🍰

Using a framework (for example, Laravel, Code Igniter, Django)
Understanding of containerisation (Docker/Kubernetes) along with ability to deploy to AWS ECS (or similar tools)

Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.

Perks 😍

Flexible vacation
Take a tutorial, on us
Monthly remote meals

Tech stack 🔨

PHP
Laravel
NodeJS
VueJS
Ionic Angular
Digital Ocean
AWS
MySQL

Why Classcard? 🚀

We are still in the early stages of our journey. You will be working closely with our users, acting on both their feedback and what our data says. Things you build here will have tremendous impact on both our business and Classcard as a company.
What happens after I apply? 🤔

1. Quick phone call with a member of our engineering team to find out more about your experience and why you want to work at Classcard.

2. Video interview:

   Technical discussion with a senior engineer
   Pairing on an interesting problem
   Meet the founders