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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Sales Support

• Assist the sales team in preparing and processing sales orders, quotes, and contracts.

• Coordinate with the logistics team to ensure timely delivery and installation of equipment.

• Maintain accurate records of sales activities, customer interactions, and order status in the CRM

system.

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries, providing timely and accurate

information.

• Follow up with customers to ensure satisfaction and address any issues or concerns.

• Assist in resolving customer complaints and facilitating the return or exchange of equipment as needed.

Administrative Tasks

• Prepare sales reports, presentations, and other documentation as required.

• Schedule and coordinate sales meetings, product demonstrations, and other events.

• Handle incoming and outgoing correspondence, including emails and phone calls.

Sales Data and Reporting

• Monitor sales performance metrics and provide insights to the sales team.

• Assist in the analysis of sales data to identify trends, opportunities, and areas for improvement.

Collaboration

• Work closely with other departments, such as marketing, finance, and operations, to ensure

alignment and support for sales initiatives.

• Provide feedback to the sales team regarding customer needs, market conditions, and competitor activities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

• Proven experience in a sales support or coordination role, ideally in an equipment or industrial

sales environment.

• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with sales processes and equipment industry standards is a plus.

Company Description

intalk.io is an Omnichannel Customer Interaction Platform by Agami Tech, empowering businesses with advanced CRM, Customer Application Development, and End-to-End Unified Customer Interaction Management. Our boutique solutions integrate voice, email, chat, WhatsApp, and social media across environments—helping clients accelerate business outcomes, boost productivity, and streamline multi-vertical enterprise operations through seamless, AI-driven communication and robust reporting

Role Description

• Collaborate with sales teams to identify and analyse customer requirements, translating them into viable software solutions.
• Assist in qualifying leads by leveraging technical knowledge to address business challenges and deliver value.
• Develop and deliver tailored presentations, demos, and proposals showcasing product capabilities and fit.
• Provide technical support throughout the sales cycle, addressing queries and concerns for prospective clients.
• Prepare and manage technical/functional documentation for RFPs/RFIs and act as a bridge between sales and development teams.
• Conduct business analysis to ensure solutions align with client objectives and integrate smoothly.
• Stay up-to-date with industry trends and new technologies, proactively identifying client opportunities

Qualifications

• 1–3 years’ presales experience in the Technology industry and/or hands-on working experience in SAAS products.
• Strong analytical problem-solving skills and service-oriented mindset.
• Excellent communication and presentation skills, confident delivering live product demos.
• Experience with CRM tools and business documentation.
• Proven ability in customer needs assessment and relationship management.
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field (preferred).
• Relevant certifications are a plus.

Proactively identify and pursue new business opportunities by pitching influencer marketing solutions to brands across multiple industries. Build, manage, and expand long-term relationships with key decision-makers, including brand managers and marketing stakeholders at established companies. Understand brand objectives, campaign goals, and target audiences to recommend the most relevant and high-performing creators from our network. Execute structured outbound sales efforts, including cold emails, calls, and LinkedIn outreach. Develop and present customized influencer marketing proposals aligned with the client’s vision, supported by creative strategy and data-driven insights. Collaborate with internal teams to ensure successful campaign planning and execution

Role: Project Manager

Experience: 8-10 Years

Location: Mumbai

Company Profile:



Exponentia.ai is an AI tech organization with a presence across India, Singapore, the Middle East, and the UK. We are an innovative and disruptive organization, working on cutting-edge technology to help our clients transform into the enterprises of the future. We provide artificial intelligence-based products/platforms capable of automated cognitive decision-making to improve productivity, quality, and economics of the underlying business processes. Currently, we are rapidly expanding across machine learning, Data Engineering and Analytics functions. Exponentia.ai has developed long-term relationships with world-class clients such as PayPal, PayU, SBI Group, HDFC Life, Kotak Securities, Wockhardt and Adani Group amongst others.

One of the top partners of Data bricks, Azure, Cloudera (leading analytics player) and Qlik (leader in BI technologies), Exponentia.ai has recently been awarded the ‘Innovation Partner Award’ by Qlik and "Excellence in Business Process Automation Award" (IMEA) by Automation Anywhere.

Get to know more about us at http://www.exponentia.ai and https://in.linkedin.com/company/exponentiaai 

Role Overview:

·        Project manager shall be responsible to oversee and take responsibility for the successful delivery of a range of projects in Business Intelligence, Data warehousing, and Analytics/AI-ML.

·        Project manager is expected to manage the project and lead the teams of BI engineers, data engineers, data scientists and application developers.

Job Responsibilities:

·        Efforts estimation, creating a project plan, planning milestones, activities and tracking the progress.

·        Identify risks and issues. Come up with a mitigation plan.

·        Status reporting to both internal and external stakeholders.

·        Communicate with all stakeholders.

·        Manage end-to-end project lifecycle - requirements gathering, design, development, testing and go-live.

·        Manage end-to-end BI or data warehouse projects.

·        Must have experience in running Agile-based project development.

Technical skills

·        Experience in Business Intelligence Data warehousing or Analytics projects.

·        Understand data lake and data warehouse solutions including ETL pipelines.

·        Good to have - Knowledge of Azure blob storage, azure data factory and Synapse analytics.

·        Good to have - Knowledge of Qlik Sense or Power BI

·        Good to have - Certified in PMP/Prince 2 / Agile Project management.

·        Excellent written and verbal communication skills.

 Education:

MBA, B.E. or B. Tech. or MCA degree

Job ID: RP1050

Job Location: Mumbai or Gurugram

Expected Joining: within two weeks

Job Requirement:

• 4 to 7 years of experience in the lending domain.
• Proficiency with selenium using Java or Python
• Proficiency in Linux, network database, distributed system.
• Develop test plans, identify quality risks and propose reasonable solutions
• Organize and execute test tasks

About Us:

Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming. Mobile programming is SAP Preferred Vendor, Apple Adjunct Partner, Google Empaneled Mobile Vendor, and Microsoft Gold Certified Partner.

Job Type: Full-time

Salary Offer: 3L PA - 5.4L PA

Job Location: Remote for 6-12 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

1-2 years and above experience in developing frontend UIs using HTML5, CSS, Javascript with ReactJS. Candidate must have experience with data binding and state management (Redux/MobX)

Key Skills required :

1. Proficiency in HTML5 development

2. Proficiency in CSS Frameworks like Bootstrap ⅘

3. Strong understanding of Javascript

4. Hands on experience in building and implementing UIs in ReactJs including experience in building components, observables, state management and data binding

5. Strong expertise in building Responsive Websites

6. Experience fixing performance issues using tools like GTMetrix and Pagespeed Insights

7. Working experience in maintaining code versioning by committing to Git repositories

KRAs includes :

1. Understanding the scope of work and arriving at timelines

2. Frontend UI development using Reactjs, HTML5, Javascript and CSS

3. Implementing media queries and following Responsive Web Design principles for responsive websites

4. Implementing state management, databinding and mocking APIs

5. Unit testing prepared web applications and HTML pages

6. Coordinating with the testers to resolve any bugs

7. Reporting on daily and weekly progress

8. Optimization and performance tuning of code