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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Role & Responsibilities

• Lead enterprise-scale implementation of data warehouse data platforms on Databricks and Snowflake environments.
• Design and implement Medallion (Bronze/Silver/Gold) architecture and scalable enterprise data models.
• Establish data modeling standards (dimensional, data vault, lakehouse patterns) and ensure best practices across projects
• Establish enterprise data governance frameworks including cataloging, lineage, stewardship, and compliance using Atlan.
• Define and implement CI/CD pipelines for infrastructure and data platform deployments
• Design data architectures that support AI/ML and Generative AI workloads including vector storage, feature layers, and secure access patterns.
• Build scalable ingestion frameworks supporting batch, streaming, and CDC pipelines.
• Architect secure, high-performance data integration layers for analytics, BI, and AI consumption.
• Develop target-state architecture blueprints and enforce data standards, governance, and best practices across teams.
• Collaborate with engineering, analytics, and data science teams to ensure platform alignment and scalability.
• Engage with clients as a trusted advisor, driving data strategy, roadmap definition, and identifying opportunities for expansion.

Ideal Candidate

• Strong Databricks / AWS Data Architect profile
• Mandatory (Experience 1) – Must have minimum 8+ years of experience in Data Architecture / Data Engineering, with exposure in enterprise-scale data platform modernization initiatives
• Mandatory (Experience 2) – Must have minimum 3+ years of deep hands-on experience in Databricks-based lakehouse architecture on AWS, including large-scale data platform implementations
• Mandatory (Experience 3) – Strong expertise in Databricks ecosystem including Delta Lake, Databricks SQL, Unity Catalog, Delta Live Tables, and MLflow with focus on performance optimization and security
• Mandatory (Experience 4) – Strong experience with AWS data services including S3, Glue, EMR, Lambda, Redshift, Athena, Lake Formation, and DMS, with strong understanding of cloud-native architecture patterns
• Mandatory (Experience 5) – Proven experience designing and implementing Medallion (Bronze/Silver/Gold) architecture, scalable data models (Dimensional/Data Vault), and enterprise lakehouse platforms supporting batch and real-time processing
• Mandatory (Experience 6) – Must have hands-on experience building scalable ingestion frameworks including batch, streaming, and CDC pipelines using tools like Kafka, Kinesis, Spark, or similar technologies
• Mandatory (Skill 1) – Proven experience implementing CI/CD pipelines for data platforms, including infrastructure as code, automated deployments, and environment management
• Mandatory (Skill 2) – Hands-on experience enabling data platforms for AI/ML and Generative AI use cases, including feature stores, vector storage, and secure data access patterns
• Mandatory (Skill 3) – Experience with orchestration tools such as Apache Airflow or MWAA and designing integration layers for analytics, BI, and AI consumption
• Preferred (Company) – Product Companies.
• Preferred (Certification) – AWS / Databricks / Snowflake certifications; experience with Snowflake alongside Databricks; exposure to MDM, data quality frameworks, and enterprise metadata tools

Role Overview:

The Safety Manager will be responsible for implementing and monitoring safety policies at construction sites to ensure compliance with statutory regulations and maintain a safe working environment for all employees and workers.

Key Responsibilities:

Develop and implement site safety policies and procedures.

Conduct regular safety inspections and risk assessments.

Ensure compliance with MBOCW/BOCW rules and other statutory safety regulations.

Investigate accidents, incidents, and near-miss cases and recommend corrective actions.

Conduct safety training programs and toolbox talks for workers and staff.

Monitor the use of PPE and ensure safety standards are followed on-site.

Maintain safety records, reports, and compliance documentation.

Coordinate with project managers and site teams to implement safety measures.

Identify potential hazards and implement preventive actions.

Ensure emergency response and safety preparedness at the construction site.

Qualifications:

Degree/Diploma in Engineering or Science.

Advanced Diploma in Industrial Safety (CLI/RLI/State Board approved)

OR Diploma in Construction Safety Management from NICMAR.

Experience Required:

Minimum 8–15 years of experience in construction safety management.

Job Description – Junior Executive – Billing

Designation: Junior Executive – Billing

Department: Commercial

Reporting To: Assistant / Senior Manager – Commercial

Department Head: Senior Manager – Commercial & Accounts

🔹 Role Summary

The Junior Executive – Billing plays a supporting role in the Commercial Department by assisting in basic billing documentation, logsheet collation, cheque deposit coordination, and data upkeep.

The role ensures foundational billing tasks are completed on time and supports the department in achieving overall monthly billing targets through accurate record maintenance.

🎓 Education & Skill Requirements

• Graduate (Commerce preferred)
• 0–2 years of experience in basic accounts, billing, or administrative roles
• Familiarity with Excel, PDF editing, and scanning
• Basic knowledge of GST and billing terminology
• Good documentation discipline and communication skills (English or Hindi)
• 
  

📌 Key Responsibilities

🧾 Billing Support & Documentation

1. Assist in collecting data and logsheets from internal teams
2. Help prepare basic RA / Proforma invoices as per standard format
3. Print, scan, and file billing copies (soft & hard copy)
4. Coordinate courier / handover of bills through office staff for submission

📊 Logsheet & Record Keeping

1. Update and maintain logsheet records in Excel
2. Help prepare deduction templates for operators and breakdown cases
3. Assist in preparing billing compliance folders and GRNs

💰 Cheque Coordination & Deposit

1. Collect cheques from admin team or site
2. Ensure timely bank deposit or handover to accounts team
3. Maintain daily tracker for cheque pickup and deposit

📈 Reporting & Follow-up

1. Submit daily task update in the group by EOD
2. Report pending work or delays to Executive / Sr. Executive – Billing
3. Keep records audit-ready for HOD reviews
4. 
   

📊 Key Performance Indicators (KPIs) & Incentives

KPI AreaAmountCriteriaBilling Target – Cumulative Incentive₹1,3330.05% above ₹2.65 Cr per month (or total annual target of ₹35 Cr billing).

Notes:

• Calculated on cumulative method (if monthly target is below, negative incentive applies).

• Assuming ₹35 Cr FY billing, annual incentive ≈ ₹16,000.Monthly Incentive Range₹800 – ₹1,300Based on quality and quantity of projects closed

Important Notes:

• KPI report must be submitted to the reporting officer with CC to Mr. Ashenke and HR every month before the 3rd for review.
• All billing numbers will be considered from CRM only.
• Payment will be processed with next salary post email verification from reporting officer.
• Delayed submission of report may attract deductions and/or delays.

🚀 Career Progression Pathway

LevelTitleKey Criteria for ProgressionEntryJunior ExecutiveDiscipline, basic billing support, record keeping, escalationLevel 1ExecutiveAccurate billing, basic reconciliation, email communication, report ownershipLevel 2Senior ExecutiveOn-time billing, client visits, aging report management, daily follow-upsLevel 3Assistant ManagerIndependent billing & collection ownership, contract reading, documentation accuracyLevel 4ManagerTeam management, key client handling, reduction of pendencies, full regional accountability

📌 Growth Factors

AreaIndicatorAccuracyNo format or data errors in daily workTimelinessTasks completed on schedule with timely escalationCommunicationClear daily updates, prompt senior responsesInitiativeProactive follow-ups and clarification when required

📅 Evaluations

Quarterly evaluations will be conducted by the Department Head, with or without HR involvement as required.

About the Role

We are looking for a passionate and detail-oriented Graphic Designer to join our creative team. This role is ideal for an early-career designer who has strong foundational design skills and is eager to work in a fast-paced agency environment across multiple brands and industries.

You will collaborate closely with internal teams and account managers to transform ideas, business objectives, and marketing requirements into compelling visual designs.

Key Responsibilities

• Collaborate with account managers and internal teams to understand client objectives, project requirements, and brand guidelines.

• Develop creative design concepts and visual solutions that effectively communicate brand messages.

• Create visually appealing designs for social media, websites, email campaigns, and digital marketing platforms.

• Design marketing collateral including brochures, flyers, presentations, and promotional materials.

• Interpret client requirements and translate them into creative design concepts.

• Develop design briefs by gathering relevant information, insights, and reference material.

• Present design ideas and final concepts internally or to account managers when required.

• Work collaboratively with cross-functional teams including copywriters, photographers, printers, illustrators, developers, and marketing specialists.

• Manage multiple design projects simultaneously while ensuring quality and timely delivery.

• Stay updated with the latest design trends, tools, and industry practices to continuously improve design output.

Required Skills & Tools

• Strong understanding of visual design principles, typography, color, and layout

• Ability to translate ideas into compelling visual storytelling

• Good communication and collaboration skills

• Ability to work independently and manage deadlines in a fast-paced environment

Technical Skills

• Adobe Creative Suite (Photoshop, Illustrator, InDesign)

• Figma,Procreate (optional but preferred)

About the Company

Ranked by Deloitte amongst India's top 25 fastest-growing tech companies, they are a well-capitalized digital startup pioneering full-funnel marketing via programmatic media. They are trusted by leading marketers and agencies in India and is expanding its footprint globally.

Roles & responsibilities:

• Proven experience in Digital Marketing and an understanding of Media channels.

• Identify key audiences - sizing and profile using data points, to determine whether the given audience can achieve the client’s business objective

• Within the aligned audience(s), identify key human truth (insight) using data (quantitative/ qualitative) that leads to a   communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/behavior (from/to)

• Flair for communication and presentation to engage and influence stakeholders positively.

• Creation of tactical plan presentation and supporting media plan templates

• Use an understanding of the campaign and marketplace to contribute ideas for campaign experiments

• Build activation platforms/ideas stemming from data-backed cultural or behavioral insights

• Set budget allocation & key channels identified for each to hit the objective

• Write/develop agency POVs based on the latest trends and developments that matter to our industry/clients

• Work on the brand portfolio, brand positioning, and GTM strategy as necessary

• Expertise in problem-solving and technology development.

Requirements:

• At least 4 years of relevant experience (strategy, media, consulting, research)

• Experience in digital media, advertising, marketing

• Solid grasp of digital marketing, especially a deep knowledge of digital media

• Working knowledge and effective vocabulary across search, social, display, video, and/or programmatic media buying

• Prior experience working on a global brand, with a proven track record of driving media and campaign strategies (along with presenting them to senior stakeholders)

• Ability to navigate the digital ecosystem like Facebook, Google, Twitter, LinkedIn, OTTs

• Understanding of brand and DR objectives

• Deep understanding of planning, audience research and measurement tools; with the ability to land on media solutions

• Understand fundamental design principles and best practices for developing backend servers and web applications  Gather requirements, scope functionality, estimate and translate those requirements into solutions.  
• Implement and integrate software features as per requirements. 
•  Deliver across the entire app life cycle.
•   Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
• Design effective data storage for the task at hand and know how to optimize query performance along the way.  
• Follow an agile methodology of development and delivery  
• Strictly adhere to coding standards and internal practices; must be able to conduct review code  Mentor and possibly lead junior developers  
• Contribute towards innovation  Performance optimization of apps 
•  Explain technologies and solutions to technical and non-technical stakeholders  
• Diagnose bugs and other issues in products  
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Must have / Good to have:

• 4+ years experience with Core Python development  Design and implementation of high-availability, and performant applications on Unix environment  
• Good with multithreading and data structures  
• Develop back-end components to improve responsiveness and overall performance  
• Familiarity with database design, integration wiht applications and python packaging.  Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations  
• Familiarity with functional testing and deployment automation frameworks  
• Experience in development for 3-4 production ready application using Python as programming language  
• Experience in writing unit test cases including positive and negative test cases 
•  Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity) 
•  Experience with Agile and DevOps methodology 
•  Very good problem-solving skills  
• Experience with Web technologies is a plus  
• Experience with ELK stack is a plus.

We are seeking for website designer & developer to build new web pages and improve our company websites. The right person for this role will be proficient in WordPress, HTML, CSS, JavaScript, and PHP. You will be responsible for building and deploying new front-end features to our WordPress website, handling the integration of plugins such as WooCommerce, and performing routine maintenance of our site.

Web Developer Responsibilities

About the product

Docexa provides a suite of tools for doctors that can help them create their digital presence with their own page, run online consultations, manage their daily calendar and more!

We are completely revamping the current platform and building it from scratch. This is the biggest project we have taken on till date and this will move our product from the 90s to the future.

What your role will involve:

We have a basic design language and a design system which can be extended to build rest of the product. You are going to have full ownership of this.

You are not just going to be designing mock ups. You will be involved in strategic product thinking to solve real user and business problems, ideate on user flows and take responsibility of user testing, prototypes, visual design, animations and production of spec and assets.

In this role, you will report to the Product Manager and run things collaboratively.

Minimum Requirements:

Most importantly, you need to be super passionate about design and obsessive about detail while having a good sense of users and a keen interest to understand broad business goals.

Other than that you need to have:

• 2+ years of experience in UI/UX designs
• Comfortable being the only designer in the team
• A classy taste for colors and clean design
• Proficiency in Figma
• Ability to put user needs over your own preferences in design decisions
• Strong verbal and written communication with the ability to express design ideas
• Ability to put your ego aside and take feedback with an open mind