11+ Psychology Jobs in Mumbai | Psychology Job openings in Mumbai

Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Sal: Upto 30LPA+ESOPs

Location: Bangalore and Mumbai

Hybrid work mode

EXP: 3-6y

Roles & Responsibilities

Cashflo, true to its name, is on a mission to unlock $100+ billion of trapped working capital in

the economy by creating India’s largest marketplace for invoice discounting to solve the

day-to-day cashflow problems faced by businesses. Founded by ex-BCG and ISB / IIM

alumni, and backed by General Catalysts and Elevation Capital, Cashflo helps democratize

access to credit in a fair and transparent manner.

Awarded Supply Chain Finance solution of the year in 2019, Cashflo creates a win-win

ecosystem for Buyers, suppliers and financiers through its unique platform model. Cashflo

shares its parentage with HCS Ltd., a 25 year old, highly reputed financial services company

has raised over Rs. 15,000 Crores in the market till date, for over 200 corporate clients.

Our leadership team consists of ex-BCG, ISB / IIM alumni with a team of industry veterans

serving as the advisory board. We bring to the table deep insights in the SME lending space,

based on 100+ years of combined experience in Financial Services. We are a team of

passionate problem solvers and big thinkers and are looking for like-minded people to join

our team.

We are looking for someone who loves a challenge, is ambitious, super tenacious and

persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a

knack for understanding customer needs, and loves to get sh*t done! If you check these

boxes - we want to talk to you!

The opportunity:

-Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make

a tangible difference to the small business landscape in India

-Join a high performance, dynamic and collaborative work environment that throws new

challenges on a daily basis

-Be part of the early founding team and be directly responsible for driving the company's

success

Key Responsibilities

-As an early team member, you will get a chance to set the foundations of our engineering

culture. You will help articulate our engineering principles and help set the long-term

roadmap.

-Making decisions on the evolution of Cashflo's technical architecture

-Building new features end to end, from talking to customers to writing code

Our Ideal Candidate Will Have

● 3+ years of full-time software engineering experience

● Experience building scalable backend platforms (you've owned & built features from start

to

finish before)

● Thorough knowledge of SDLC

● Extensive knowledge of any of Python, Go, NodeJS

● Expertise on any RDBMS or NoSQL databases

● Understanding of messaging systems like RabbitMQ, Kafka and protocols

● Understands CI/CD pipelines

● Exposure to cloud providers like AWS, GCP or Azure

● Seen extensive scale and understands the evolutionary technical challenges

About You

-Product-minded. You have a sense for great user experience and feel for when something

is off. You love understanding customer pain points and solving for them.

-Get a lot done. You enjoy all aspects of building a product and are comfortable moving

across the stack when necessary. You problem solve independently and enjoy figuring stuff

out.

-High conviction. When you commit to something, you're in all the way. You're opinionated,

but you know when to disagree and commit. Mediocrity is the worst of all possible outcomes.

What’s in it for you

● Gain exposure to the Fintech space - one of the largest and fastest growing markets in

India

and globally

● Shape India’s B2B Payments landscape through cutting edge technology innovation

● Be directly responsible for driving company’s success

● Join a high performance, dynamic and collaborative work environment that throws new

challenges on a daily basis

● Fast track your career with trainings, mentoring, growth opportunities on both IC and

management track

● Work-life balance and fun team events

About Enpointe.io

Enpointe.io is a technology-driven company specializing in crafting cutting-edge web and digital solutions that enhance user experience and empower brands. We focus on clean, scalable design and development with a user-first mindset. At Enpointe, we foster a collaborative, forward-thinking culture where creativity and strategy go hand in hand.

Role Overview

We’re looking for a passionate and experienced Senior UI/UX Designer to lead and shape user-centric design strategies for our digital products. You'll work closely with product managers, developers, and stakeholders to transform complex ideas into seamless, intuitive experiences.

Key Responsibilities

• Lead end-to-end UI/UX design for web and mobile applications.
• Translate product requirements into wireframes, prototypes, and high-fidelity visual designs.
• Conduct user research, usability testing, and feedback analysis to guide design decisions.
• Build and maintain design systems and component libraries.
• Collaborate with developers to ensure seamless handoff and design implementation.
• Champion accessibility, responsiveness, and consistent design patterns across products.
• Mentor junior designers and advocate for design best practices across teams.

Must-Have Skills

• Design: Typography, Layout, Color, Accessibility, Consistency
• UX: Wireframing, Prototyping, Usability, Flows, Empathy
• Tools: Figma, Sketch, InVision
• Research: Interviews, Feedback, Analytics
• Soft Skills: Communication, Collaboration, Problem-solving

Qualifications

• 3–5 years of proven experience in UI/UX design for web and mobile platforms.
• Strong portfolio showcasing end-to-end design projects.
• Deep understanding of design principles, user psychology, and accessibility standards.
• Experience working in agile or cross-functional product teams.

Why Join Enpointe.io?

• Work on impactful digital products with modern design approaches.
• Be part of a collaborative team that values your creativity and insight.
• Grow your career with mentorship, learning opportunities, and hands-on innovation.

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

We are looking for a QA Tester to assess software quality through manual and automation testing. You will be responsible for finding and reporting bugs and glitches.

In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.

Ultimately, you will ensure that our products, applications, and systems work correctly.

Responsibilities

Review and analyze system specifications

Collaborate with QA Engineers to develop effective strategies and test plans

Execute test cases (manual or automated) and analyze results

Evaluate product code according to specifications

Create logs to document testing phases and defects

Report bugs and errors to development teams

Help troubleshoot issues

Conduct post-release/ post-implementation testing

Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements

Proven experience as a Quality Assurance Tester of a minimum 4 years

Must have knowledge in API and Selenium Automation

Must have knowledge of SQL and Linux

Working knowledge of test management Excellent communication skills

Strong organizational skills

Base Criteria

Candidate should be comfortable with APP and UI Testing (Must)

Candidate should be able to write excellent Test cases (+ve and -ve)

Candidate should be good at logical implementations

Candidate should be good in Communication and work approach

Candidate should have a good solution-oriented approach

Candidate worked with a premium Institution or premium product/app will be a great plus

About Company

Our client is a luxury home décor brand and led by highly admired luxury brand builders, internationally trained designers, and world-class technology professionals.

Role & Responsibilities :

• Design and implementation of the overall web architecture
• “Pixel-perfect” implementation of our approved user interface
• Front End Development - Expertise in front-end technologies, including JavaScript,CSS3 and HTML5 and third-party libraries such as React Js, jQuery
• Design and deployment of our database
• Ensuring the entire stack is designed and built for speed and scalability
• Design and construction of our REST API
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration and deployment
• Designing Database - Expertise in databases like MySQL, Other database like
• MongoDB , PostgreSQL Will be plus.
• Ensuring cross-platform optimization for mobile phones.

Requirements:

• Server management and deployment for the relevant environment
• Familiarity with a relevant and globally supported framework—both front-end and back-endlike React, Laravel.
• Thorough understanding of user experience and possibly even product strategy
• Experience implementing testing platforms and unit tests
• Who qualifies?
• Software developer with skill to develop front-end and back-end system in Web site
• development.
• The candidate number have hands on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web based applications.
• Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.

The role

We are currently seeking results-driven Sales Executives to join our team. The Sales Executive will be responsible for driving revenue growth by acquiring new clients and maintaining strong relationships with existing clients. The Sales Executives will play a key role in expanding our client base and achieving sales targets

Key Responsibilities

• Develop and execute sales strategies to achieve sales targets and revenue goals.
• Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
• Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
• Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
• Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
• Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Meet or exceed sales targets and contribute to the overall growth and success of the company.
• Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
• Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.

Key skills and experience required

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
• Excellent negotiation and closing skills, with the ability to create win-win solutions.
• Self-motivated and target-driven, with a proactive approach to sales.
• Ability to build and maintain strong relationships with clients and internal stakeholders.

• Implementing Environment solutions for projects in a dynamic corporate environment
• Communicating and collaborating with project and technical teams on Environment requirements, delivery and support
• Delivering and Maintaining Environment Management Plans, Bookings, Access Details and Schedules for Projects
• Working with Environment Team on Technical Environment Delivery Solutions
• Troubleshooting, managing and tracking Environment Incidents & Service Requests in conjunction with technical teams and external partners via the service management tool
• Leadership support in the North Sydney office
• Mentoring, guiding and leading other team
• Creation of new test environments
• Provisioning infrastructure and platform

• Test data provisioning (privatization, traceability, ETL, segregation)
• Endpoint integration
• Monitoring the test environment
• Updating/deleting outdated test-environments and their details
• Investigation of test environment issues and at times, co- ordination till its resolution

• Developing new product features
• Working on developing https://www.productmanagerhq.com/2018/10/product-strategies-for-switching-costs/">product strategies
• Problem Solving 
• Communication
• Analytical
• Project Management

• As an APM, you will be reporting to Product Owners. Our product is at a very young age, and hence has a long way to go. As an APM, you get to work on the vision of the product and get direct involvement with the ideation and implementation of product features. The key responsibilities of this position will be:
• Collecting quantitative https://www.productmanagerhq.com/2018/06/data-driven-vs-data-informed/">product data and metrics
• Synthesizing https://www.productmanagerhq.com/2018/08/effective-user-interviews/">customer research
• Gathering product https://www.productmanagerhq.com/2014/10/what-is-a-user-story/">requirements and aligning them with business goals
• Coordinating with https://www.productmanagerhq.com/2015/04/how-to-work-with-stakeholders-as-a-pm/">stakeholders to achieve the product vision

Overall Purpose of the Role:

We are looking for a self-motivated Unreal Engine developer who understands the value of working on unique applications and is extremely passionate about innovating and inventing/discovering new things. The candidate will be responsible for developing and maintaining our platform lineup. The key responsibilities of the job are:

• Perform full life-cycle software development
• (Requirements: analysis, Tech design, implementation, integration, testing, debugging, and support).
• Work directly with researchers and project stakeholders to ensure proper software design and delivery.
• Design and develop modular platforms.
• Stay updated on current trends in AR/VR/MR/XR.
• Writing reusable, testable, and efficient code in rapid timing.
• Writing unit tests for important logic and services.
• Implementation of security and data protection.

Credentials we are looking for:

• (Senior UE Developer) 5 years+ of experience with game development and at least 3 years of experience with Unreal Engine
• An entrepreneurial spirit that drives innovation within a target industry.

Skills essential to the role:

• High proficiency with Unreal Engine 4 Blueprints
• High-Level C++ skills within Unreal Engine 4 and outside.
• Extremely good problem-solving skills
• Networking, replication, and multiplayer integrations with VOIP services and video.
• Knowledge of the Google and Apple app store functionality and build processes.
• Core knowledge of how Unreal Engine 4 works internally
• Ability to modify API’s to get the desired result within Unreal Engine 4
• Ability to create and modify plugins within the Unreal Engine framework
• Understanding of fundamental design principles behind a scalable and modular application.

• Skills that will add value:
• AWS and Gamelift
• PHP, databases and Web Integrations
• Understanding of live streaming formats such RTMP. 
• Basic design skills and minimalist sensibilities. No major design skills required, but an understanding of what makes something look good.
• Basic cross-platform CG asset implementation skill
• Collaborative working using version control tools such as Git and project management applications.
• Low-level project planning and estimation skills.
• Strong leadership skills.
• A wicked sense of humor (you’ll need it).