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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

🚀 RECRUITING BOND HIRING

Role: CLOUD OPERATIONS & MONITORING ENGINEER - (THE GUARDIAN OF UPTIME)

⚡ THIS IS NOT A MONITORING ROLE

THIS IS A COMMAND ROLE

You don’t watch dashboards.

You control outcomes.

You don’t react to incidents.

You eliminate them before they escalate.

This role powers an AI-driven SaaS + IoT platform where:

---> Uptime is non-negotiable

---> Latency is hunted

---> Failures are never allowed to repeat

Incidents don’t grow.

Problems don’t hide.

Uptime is enforced.

🧠 WHAT YOU’LL OWN

(Real Work. Real Impact.)

🔍 Total Observability

---> Real-time visibility across cloud, application, database & infrastructure

---> High-signal dashboards (Grafana + cloud-native tools)

---> Performance trends tracked before growth breaks systems

🚨 Smart Alerting (No Noise)

---> Alerts that fire only when action is required

---> Zero false positives. Zero alert fatigue

Right signal → right person → right time

⚙ Automation as a Weapon

---> End-to-end automation of operational tasks

---> Standardized logging, metrics & alerting

---> Systems that scale without human friction

🧯 Incident Command & Reliability

---> First responder for critical incidents (on-call rotation)

---> Root cause analysis across network, app, DB & storage

Fix fast — then harden so it never breaks the same way again

📘 Operational Excellence

---> Battle-tested runbooks

---> Documentation that actually works under pressure

Every incident → a stronger platform

🛠️ TECHNOLOGIES YOU’LL MASTER

☁ Cloud: AWS | Azure | Google Cloud

📊 Monitoring: Grafana | Metrics | Traces | Logs

📡 Alerting: Production-grade alerting systems

🌐 Networking: DNS | Routing | Load Balancers | Security

🗄 Databases: Production systems under real pressure

⚙ DevOps: Automation | Reliability Engineering

🎯 WHO WE’RE LOOKING FOR

Engineers who take uptime personally.

You bring:

---> 3+ years in Cloud Ops / DevOps / SRE

---> Live production SaaS experience

---> Deep AWS / Azure / GCP expertise

---> Strong monitoring & alerting experience

---> Solid networking fundamentals

---> Calm, methodical incident response

---> Bonus (Highly Preferred):

---> B2B SaaS + IoT / hybrid platforms

---> Strong automation mindset

---> Engineers who think in systems, not tickets

💼 JOB DETAILS

📍 Bengaluru

🏢 Hybrid (WFH)

💰 (Final CTC depends on experience & interviews)

🌟 WHY THIS ROLE?

Most cloud teams manage uptime. We weaponize it.

Your work won’t just keep systems running — it will keep customers confident, operations flawless, and competitors wondering how it all works so smoothly.

📩 APPLY / REFER : 🔗 Know someone who lives for reliability, observability & cloud excellence?

Talent Acquisition Executive

• Should be currently a Dedicated recruiter
• Exp- 2-3+ years
• CTC- 40-45 in hand per month + incentives
• IC- Individual contributor role
• Excellent communications (Verbal + written)
• Qualification – Any graduation
• Shift- 8.5 hours
• 6 days working
• Location: Prabhadevi

JD:

• Onboarding, induction, employee engagement, employee retention.
• Candidate who is open to learn and trainable even if currently does not posses the experience, will be considered if he/she is excellent as a TA

Autohangar has 12 branches around hence candidate should be open to travel for specific meetings.

Candidates preferred from Domains- Consultants/product based/BPO/Insurance companies

Mandatory Criteria

• 3–5 years of experience in content writing, content strategy, or digital marketing.
• Strong understanding of brand storytelling, content marketing, and campaign copywriting.
• Proven ability to create engaging content for websites, social media, email, and ad campaigns.
• Experience managing content calendars and executing daily social media communication.
• Skilled in collaboration with design, PR, and influencer teams to maintain brand consistency.
• Familiarity with FMCG / D2C marketing and audience engagement best practices.
• Hands-on experience with tools such as Canva, Figma, PowerPoint, Excel, and Word.
• Excellent written and verbal communication, with strong project management ability.

If interested kindly share your updated resume on 82008 31681

Your Role at ProCreator

At ProCreator, we primarily work on complex B2B products, including web applications and mobile applications. We do not focus on simple websites or marketplace apps like e-commerce, food delivery, kind of platforms. Instead, our expertise lies in niche and complex B2C products, such as loan applications, healthcare solutions, edu-tech solutions and similar other industry-specific digital products requiring innovative solutions to sophisticated user problems.

We are looking for someone who can lead projects, communicate effectively with clients, and solve complex UX problems while fostering a collaborative and innovative environment.

• Passion for Innovation: A relentless drive to create user-centric designs that exceed expectations, especially within complex B2B or niche B2C environments.
• Leadership & Collaboration: Experience leading design processes from concept to final hand-off, while creating an environment that encourages creativity and collaboration.
• Client & User Engagement: Strong skills in understanding both client and user needs, and translating them into exceptional products. Experience with web and mobile applications is a must—no website or marketplace design work here!
• Design Systems Mastery: Expertise in building and implementing robust design systems and scalable UI components for web and mobile applications.
• Problem-Solving Mindset: Ability to identify and resolve UX issues in complex workflows. Proven experience in refining user experiences through iterative design and usability testing.
• Mentorship: Proven experience mentoring and guiding a team of UX designers, fostering growth, and maintaining high-quality design output.
• Complex Product Design Experience: Minimum of 3 years working on complex web or mobile applications (B2B or niche B2C products like loan or healthcare apps), with a strong portfolio that highlights your approach to UX problem-solving.
• Critical Thinking: Strong analytical skills to tackle design challenges, paired with innovative and actionable solutions.

What You Will Do:

• End-to-End Design Execution: Lead and execute all stages of the design process, from wireframes to visual design, across complex B2B and niche B2C applications (web and mobile).
• Prototyping & Specifications: Develop high-quality design prototypes that reflect deep user insights, solving complex UX challenges specific to our clients’ industries.
• Review & Feedback: Critically evaluate wireframes, user flows, and visual designs, ensuring they meet both ProCreator’s high standards and client expectations.
• Design Systems & Problem-Solving: Establish and maintain scalable design systems while proactively troubleshooting UX issues in products with advanced functionality.
• Team Leadership: Mentor junior designers, ensuring their growth and the delivery of high-quality output across projects. Lead by example in refining UX processes and contributing to our continuous improvement.

Requirements

What We’re Looking For

• UX Methodologies: Mastery in research, persona development, wireframing, prototyping, and iterative design, particularly in complex, multi-step workflows.
• Design Expertise: Ability to translate complex user journeys into intuitive UI designs, while maintaining a deep understanding of modern UI/UX principles.
• Design Systems: Extensive experience in building design systems for complex B2B and B2C applications, especially for web and mobile platforms. Proficiency in Figma is essential.
• Platform Experience: Demonstrated success in designing web applications and mobile platforms (iOS and Android) with a portfolio that showcases successful projects across these platforms.
• Communication: Excellent verbal and written communication skills to articulate design decisions effectively to both internal teams and clients.
• Leadership & Mentorship: Strong ability to lead, mentor, and inspire junior designers, promoting a culture of excellence and innovation.
• Bonus Skills: Experience with motion design or prototyping tools like After Effects and ProtoPie is a plus.

Benefits

Why Join ProCreator?

At ProCreator, we’re not just offering a job; we’re providing a platform for you to thrive, grow, and lead. Here’s what makes us unique:

Unmatched Growth Opportunities  :

• Wealth-Building Benefits: ESOPs, Shared Appreciation Rights (SAR), profit-sharing, and referral bonuses to recognize your contributions.
• Skill Development: Access professional growth funds, learning courses, and mentorship programs tailored to your ambitions.

A Work Environment That Inspires:  

• Comfort Redefined: Ergonomic furniture, standing desks, and training for optimal productivity and well-being.
• Flexibility: We offer the flexibility of working from the office as well as hybrid work arrangements.

Health and Wellness Focus  :

• Comprehensive Health Coverage: Insurance up to INR 5,00,000, subsidized gym memberships, and regular health check-ups.
• Team Bonding Retreats: Strengthen connections and recharge during annual team-building getaways.

A Culture That Values You  :

• Feedback-Driven Growth: Transparent policies, wellness seminars, and a supportive community invested in your success.
• Leadership Opportunities: Participate in hackathons, design sprints, and leadership programs to accelerate your career.

Ready to Shape the Future of Design?

At ProCreator, we believe in the power of collaboration and the art of storytelling through design. If you’re ready to bring your unique voice to a team that values innovation and impact, join us.

Let’s redefine what’s possible—together.

Main tasks

• Development and maintenance of Innovative Radio Monitoring software
• Contribution of your development experience in all phases from Conception to Rollout
• Work within the framework of CI/CD and DevOps for constant real-work capability
• Collaboration in an Agile and Cross-functional team

Qualification Profile

• Completed studies or training in the field of Computer science or Software Engineering or comparable qualification
• Knowledge and 3+ years of experience in programming with C# and modern frameworks like .NET
• Passion and fun for software development in a self-organized manner
• Knowledge of Microservices and distributed systems
• Strong interpersonal skills, including a cooperation and team-based focus, experience in liaising between PMs, BAs, and testers
• Ability to communicate with both technical and non-technical people
• Practical experience with Jenkins, Kubernetes, and Docker is an advantage

Roles and Responsibilities

• Actively manage the entire sales process from lead generation to on-boarding.
• Build and Manage the sales pipeline.
• Ability to map-customer requirements with the product roadmap and contribute to driving product development efforts.
• Getting new accounts on-boarded and managing/growing Key Accounts.
• Manage customer relationship, including escalations

Skills & Qualifications

• Excellent Communication and Presentation skills.
• Strong problem-solving and Creative Skills.
• Teamwork and Leadership skills.
• Strong achiever in a target-driven role.
• Entrepreneurial Mind-set.
• Individual & Team Contributor.

Preferred Experience

• 2 Year experience in selling Enterprise SaaS Solutions to Indian Customers.
• Proven experience in interacting/working/networking with CXO’s.
• Experience of working in a start-up / growing organization