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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Key Responsibilities:

Design marketing creatives for social media, websites, emailers, and WhatsApp campaigns

Create offline collaterals including posters, brochures, flyers, standees, and presentations

Ensure brand consistency across all digital and print assets

Translate marketing briefs into clear, effective visual concepts

Adapt creatives for multiple formats, platforms, and campaign requirements

Manage parallel design requests while meeting timelines

Job Responsibilities:

1. Understand the requirements and work with different teams.

2. Create design concept and detail engineering

3. Design considering manufacturability, cost, performance and durability.

4. Conduct design review to improve product performance and resolve technical issues.

5. Knowledge in GD&T,

6. Good knowledge in Tooling, fixture and jigs would be a plus.

7. Knowledge of manufacturing / production / assembly processes would be a plus.

8. Hands on experience in various manufacturing processes would be a plus.

9. Good knowledge on any of the 3D modelling software (SolidWorks).

10. Good in engineering mechanics, strength of materials & theory of machines.

11. A good grasp of engineering and design principles

12. experience in sheet metal design, machine design, material handling equipment design etc.

13. Experience with prototype testing and evaluation is highly desirable.

14. Knowledge of manufacturing processes and assembly techniques.

15. Excellent problem-solving skills and the ability to think creatively to overcome design challenges.

16. Document and maintain comprehensive design specifications, technical reports, and project documentation

17. The Design Engineer is responsible for developing, modifying, and improving products, components, and systems based on technical requirements.

This role involves concept development, 3D modelling, prototyping, testing, and ensuring product designs meet quality, cost, and performance standards

JD as below

Business Analyst – Job Description

1.    Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2.    Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3.    Support and assists with end user training and coordinates the implementation of these services for the Business.

4.    Based on Testing Feedback from Business Users, plan go live dates for the developments.

5.    Work with various user and support teams to manage technical/operational issues.

6.    Raise the bugs and CRs to tech team and track till closure.

7.    Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8.    Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9.    Ability to multitask and work in a high pressure environment.

10.  Excellent analytical, communication, presentation & interpersonal skills.

11.  Ability to resolve customer/business issues and run the application management activities.

12.  Willingness to go the extra mile to resolve customer/technical issues.

Expound Difference

Expound Technivo started as a group of team tech enthusiasts with a desire to do something new. Together, we wanted to help global enterprises with software and reinvent how business is done.

Today, the same entrepreneurial spirit continues to drive our culture of creativity, diversity, and collaboration. Expound Technivo has helped companies across verticals transform their traditional business to evolve to the changing way of how business is done by end-to-end implementations, mergers & acquisition projects, SAP upgrades, SAP enterprise planning & budgeting projects, ECC to SAP S/4HANA migrations and developing simple and elegant solutions for their complex workflows.

As the world moves towards cloud, we were prepared for this transition a long time back. With vast expertise in new generation technology and familiarity with cloud-based solutions like SAP BTP, SAC, Rise with SAP, SaaS products and data rich cloud systems and latest cloud stack and cloud service providers like AWS, Azure, etc.

We also specialize in designing, developing, and deploying cutting-edge web applications using the latest technologies, emphasizing user experience and scalability. As part of our commitment to pushing the boundaries of software development, our team works with modern frameworks and tools to deliver world-class products.

If you're passionate about creating exceptional front-end experiences and want to contribute to the success of innovative products, we'd love to hear from you.

Roles and Responsibilities

Product Design & Development

• Design innovative, user-friendly, and visually appealing product interfaces and experiences.
• Leverage creative methodologies to streamline and optimize current product workflows.
• Collaborate with cross-functional teams to refine product functionality and usability.

Content Design & Visuals

• Develop impactful designs for product packaging, features, and presentations.
• Create high-quality visual content, including social media posts, brochures, and pitch decks.
• Design graphical content that aligns with our brand identity and storytelling objectives.

Creative Strategy & Branding

• Establish and implement comprehensive brand guidelines to maintain consistency across all touch points.
• Lead the ideation and execution of creative campaigns to enhance product visibility and engagement.
• Conduct competitor and market research to stay ahead of design and branding trends.

Leadership & Collaboration

• Guide and mentor a team of designers and collaborate with product development teams to align design goals with business objectives.
• Act as a creative thought leader to inspire innovative ideas and ensure high-quality outputs.
• Coordinate with marketing, development, and leadership teams for seamless execution of design projects.

Campaign Execution & Impact

• Design and launch creative campaigns that drive user engagement and brand recognition.
• Monitor campaign performance and adjust strategies to meet KPIs and goals.

Qualifications and Skills

• Experience: Experience in Product Design, UX/UI Design, or a similar creative role.
• Technical Skills: Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Sketch, or similar tools.
• Creative Thinking: Proven track record of producing innovative designs and strategies.
• Leadership: Ability to lead and mentor a team while collaborating across departments.
• Communication Skills: Excellent written and verbal communication to present ideas and designs effectively.
• Attention to Detail: A strong eye for detail and the ability to deliver polished, high-quality outputs.
• Project Management: Strong organizational and multitasking skills to manage multiple projects effectively.
• Knowledge: Familiarity with design systems, usability principles, and product workflows is a plus.

What We Offer

• A collaborative and innovative work environment.
• Opportunity to lead impactful projects and campaigns.
• Competitive salary and benefits package.
• A chance to shape the design and creative vision of a growing organization.

Job description

Ensure effective Design, Development, Validation and Support activities in line with client needs and architectural requirements

Design, develop and implement new templates, components, and responsive web pages/sites in Sitecore to support the expansion of the core Sitecore platform

Carry out the development of the assigned project adhering to the engineering standards/best practices, committing to the agreed timeline, and ensures quality metrics are met

Diagnose and solve common problems related to Sitecore implementation

Provide consulting and technical guidance to the Digital Production Team including System Integrators/Service Providers on the Sitecore CMS platform

Responsiblity-

4+ years of industry experience in developing web based applications using ASP.NET/C#, MVC

Bachelors of Computer Science or a related field is required

Extensive experience with Web Services (SOAP/REST) architecture

Knowledge of Sitecore Templates, Layouts, Components, Dynamic Bindings, Sitecore API, Rendering

Experience with serialization tools such as TDS (Team Development for Sitecore) or Unicorn

Proficient in JavaScript, XML, XSL, XSLT, XHTML

Proficient in integration patterns with a Lucene, Search, Commerce package, Payment Gateways or other platforms

Exp -5+Yrs

ASP DOT NET CORE DEVELOPER

Job Location- Vikhroli

We are looking for a passionate .NET Core Web Application Developer with a strong fundamental hands-on experience of C#, .Net Core and SQL.

Technical skills:

Experience in building multi-user .NET web applications using n-tier Architecture.

Expertise in Object oriented development experience (OOPS, Design Patterns, SOLID Principals) is a must.

At least 2 years in Web API, OData, Web Services and Entity Framework.

Good experience in ASP.NET, C#, Web Services and OOD concepts.

Strong javascript, jquery and css experience.

Good design skills using n-tier architectures (scalability, multithreading, caching, business & data layers) or SOA based application.

Should possess excellent MS SQL database skills, ability to write stored procedures, functions, triggers, SQL jobs, etc.

Excellent Debugging skills

Qualification: Bachelor Degree.

Key Responsibilities:

Understand existing Web applications & develop and maintain .NET Web applications.

Deliver within specified timelines and up to expected quality standards.

Enhance Web applications as per requests.

Perform root cause analysis to address issues reported.

Liaise with peers, if required, and coordinate with other teams (DB, Testing, Front-end) to ensure timely and qualitative delivery.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Node.js Developer Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

• Collaborate, brainstorm, and strategize with multiple teams or clients for a wide range of materials that may include web pages, presentations, programming collateral, signage, internal communication, newsletters, and marketing materials
• Translate strategic direction into high-quality design within an established brand identity
• Develop concepts by hand or with software, and execute original content determining ideal usage of color, text, font style, imagery, and layout
• Manage the design and uploading process of all project material, understanding best practices for using a content management system
• Use trend intelligence and an understanding of the current and historical business and market to design and execute specific classifications

skills and qualifications

• Exceptional creativity and innovative design skills
• 3+ years’ experience (academic and professional) with design software, including Illustrator, InDesign, Photoshop, Canva, etc.
• Proven experience with graphic design, strong portfolio of work
• Excellent communication and presentation skills
• Organizational and time-management skills for meeting deadlines in a fast-paced environment