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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

We are seeking a SAP Functional Consultant with experience in SAP S/4HANA and core manufacturing and supply chain processes, including Materials Management (MM), Production Planning (PP), Quality Management (QM), and Plant Maintenance (PM).

The ideal candidate will possess strong functional knowledge of SAP processes, hands-on configuration experience, and the ability to work closely with business and technology teams to support SAP implementation, enhancement, and transformation initiatives.

Key Responsibilities

• Support SAP functional design, configuration, testing, and deployment activities across MM, PP, QM, and PM modules.

• Gather and analyze business requirements and assist in translating them into SAP solutions.

• Configure and support business processes including:

o Materials Management and Procurement

o Production Planning and Manufacturing Operations

o Quality Management

o Plant Maintenance

o Inventory Management

o Master Data Management

• Participate in SAP S/4HANA implementation, enhancement, migration, and support projects.

• Assist in fit-gap analysis, process mapping, and solution design activities.

• Collaborate with technical teams on integrations, reports, interfaces, conversions, and enhancements.

• Support testing activities including SIT, UAT, defect resolution, and deployment validation.

• Prepare functional specifications, process documentation, training materials, and user guides.

• Support go-live activities, hypercare, and post-production support.

• Work closely with business users to troubleshoot issues and identify process improvement opportunities.

Required Skills & Experience

• 3–6 years of SAP functional consulting experience.

• Hands-on experience in one or more of the following SAP modules:

o SAP Materials Management (MM)

o SAP Production Planning (PP)

o SAP Quality Management (QM)

o SAP Plant Maintenance (PM)

• Experience working with SAP S/4HANA environments.

• Understanding of manufacturing, supply chain, procurement, inventory, and maintenance business processes.

• Experience supporting requirements gathering, configuration, testing, and deployment activities.

• Strong analytical, problem-solving, and communication skills.

• Ability to work effectively in a collaborative, team-oriented environment.

Preferred Qualifications

• Exposure to SAP Integrated Business Planning (IBP).

• Exposure to SAP Ariba and procurement processes.

• Experience supporting SAP ECC to S/4HANA migration initiatives.

• SAP certification in MM, PP, QM, PM, or S/4HANA.

• Experience working in manufacturing, life sciences, medical devices, consumer products, or supply chain-intensive industries.

What You'll Bring

• Strong functional and analytical capabilities.

• Ability to understand business requirements and translate them into SAP solutions.

• A proactive learning mindset and willingness to expand expertise across SAP modules.

• Strong collaboration and stakeholder engagement skills.

• Passion for driving operational excellence through SAP-enabled business processes.

Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.

Job Responsibilities

• Liaise with business users across locations to understand/ document business requirements, detail the use cases & propose solution options for automation

• Guide and Implement Best practices for Microsoft Power Platform

• Analysis and Design of Power Platform based apps.

• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits

• Ability to wear multiple hats including but not limited to Business Analyst, Developer, Project Manager, Tester & Business User

• Monitors and measures the effectiveness of digital robots and creates reports on impact of the robotic solution.

• Conduct training / Hackathons from an Enablement perspective. Required Skills

• 4+ years of experience with Microsoft Power Platform.

• Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

• Expertise in User permissions configuration.

• Bachelor's in computer science or related field.

• IT experience with n-tier, database, and client server design/development

• Architecting and designing business applications using Power Apps, Power Automate, Power BI.

• Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

• Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills:

• Well versed with SDLC, Agile, CD&CI methodologies.

• Knowledge and expertise on Plugins

• Hands-on Java experience is an asset.

• Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.

• Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)

• Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.

• Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

Requirements / Experience:

• 1-3+ years of PHP application development experience
• Strong Experience using Laravel/CodeIgniter/ Symfonyframeworks
• Strong experience and theoretical knowledge of PHP
• Front end and back end development expertise
• JavaScript (Vue.js, React, node, Typescript, RequireJS)
• Front end frameworks (Bootstrap, Tailwind, etc.)
• Good background with SQL Databases (writing queries, optimization, query builders usage, ORMs)
• API development and documentation (OpenAPI)
• Troubleshooting (ability to react in the most effective manner to eliminate technical issues)
• Solution-Making (ability to propose the most effective technical solutions)
• NoSQL experience is nice to have
• Ability to work on existing live projects and do the modifications as required. 
• Ability to work independently and in a team as well

Job Title: Back Office Associate / Back Office Support

Job Description:

The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.

Key Responsibilities:

1. Data Entry and Management:

• Accurately input and update data into databases or systems.
• Ensure data integrity and address any discrepancies or errors in records.
• Maintain and update records, files, and documents as required.

1. Verification Support:

• Process and manage documents such as invoices, orders, contracts, and forms.
• Organize and maintain electronic and physical files for easy retrieval.

1. Report Generation:

• Prepare and assist in the preparation of reports on business performance, financials, and operations.
• Analyse data and generate insights for better decision-making by the management team.

1. Compliance and Documentation:

• Ensure compliance with company policies, procedures, and regulations.
• Assist in preparing and maintaining documentation for audits or inspections.

5.     Handling Incoming Customer Calls/Requests:

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
• Provide detailed and accurate information about products, services, or account status.
• Assist customers with technical issues, troubleshooting, or system-related problems.

Skills and Qualifications:

• Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
• Experience: Previous experience 1 Years – 2 Years
• Technical Skills: Proficiency in MS Office Suite and other office tools.
• Attention to Detail: Ability to accurately process and maintain records.
• Organization: Strong organizational skills with the ability to multitask and meet deadlines.
• Communication: Good written and verbal communication skills for internal coordination.
• Problem Solving: Ability to identify issues and take appropriate actions to resolve them.

• Minimum 2 years of experience. Individuals with a higher degree of expertise will be considered for senior opportunities
• Minimum Bachelor Degree in Computer Science, Computer Engineer or related fields
• Experience working with and presenting summaries of large datasets
• Experience working with JavaScript , Reactnative and frontend frameworks
• Experience on system designs and architecture.
• Working experience with large, complex Enterprise dashboards is a plus.
• Passionate about innovating, learning new skills and technology
• Comfortable working on frontend and backend tasks is a plus

Location: Mumbai- We-Work Chromium, Powai

Requirements: Immediate joining required

Field: Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.

Global Operations: The position is for global operations for extremely high growth opportunity. The global operations would happen in night shifts from 1am to 10am

Profile Roles and Responsibilities include but not limited to:  

1. Initiating phone conversations with parents who complete the demo classes for their kids
2. Intensely following up with the prospects and closing the sales within the sales cycle
3. Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
4. Achieving the weekly targets in a high pressure performance driven competitive environment
5. Monitoring self-performance at all times while also contributing to the team performance, keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc

 Skills/Abilities

1. Exceptional communicator and influencer who can deliver sales pitch like a charm
2. Result driven with experience of extremely target centric job
3. Confident and persevering risk-taker who thrives in a high-performance high-growth environment
4. Self-learners with high grasping ability so that you can learn about the product within 2 days

Product Manager 

Purpose of the role 
A Product manager at CarWale would be responsible to deliver world-class products that solve real-world problems around car buying, by working in an agile framework of iterative development and collaboration.

They have to deliver great business value through user research , intelligent prioritization , and working with Stakeholders throughout the product lifecycle to ensure a great return on investment.

Role description

Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.

 Key responsibilities:

• Lead a development team to implement product changes while working collaboratively with multiple stake holders like Design, Sales, Operations & Management.
• Analyze data to derive product & business insights and use them to strategize changes.  Iteratively improve on the product by running tests
• Be responsible for prioritization of features based on assessment of business impact & effort.
• Report findings & periodic reviews with Management.

The ideal candidate would have the following qualities

.

• Understanding and experience of Digital Product Development Life Cycle
• Excellent business analysis & problem-solving skills
• Result-driven, goal-oriented work ethic
• Customer empathy, ability to think from user’s point of view
• Excellent written and verbal communication, including technical writing skills
• Understanding of technology and exposure to software coding
• Experience in Business Requirement Specification documentation/product backlog (Epics, User stories)
• Experience of working in an Agile environment is preferred
• Understanding of user experiences (UI/UX)
• Product development experience including experience in digital product building/tech delivery is preferred

CarWale is India's largest auto media company. CarWale has always striven to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars.

Our mission is to bring joy and delight into car buying and ownership. To achieve this goal, we aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with.

Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media space.