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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Position: Business Development Executive

Company: Enpointe.io

Location: Mumbai

Employment Type: Full-time

About Enpointe.io:

Enpointe.io is a technology-driven company delivering cutting-edge web and digital solutions tailored to solve real business challenges. Our team blends creativity, strategy, and innovation to empower clients with impactful results. As part of our growth journey, we are seeking a highly motivated Business Development Executive to drive revenue, forge partnerships, and shape our business growth strategy.

Position Overview:

We are looking for a dynamic Business Development Executive with 1 to 3 years of experience in IT services, SaaS, or digital products. The ideal candidate will be responsible for the entire sales cycle — from lead generation and prospecting to closing deals, and also leading client projects in close consultation with our internal development team.

This is not just a sales role — we are looking for someone who can own client accounts, ensure smooth delivery by collaborating with developers/designers, and act as a bridge between the client and our technical teams.

Key Responsibilities:

• Identify, qualify, and pursue new business leads across target industries and regions.
• Own the end-to-end sales cycle — lead generation, pitching, proposal development, negotiation, and closure.
• Understand client needs and translate them into actionable project scopes with developers.
• Lead project planning and execution with developers and designers, ensuring client satisfaction and quality delivery.
• Build and maintain strong relationships with new and existing clients.
• Collaborate with internal teams (marketing, design, tech) to deliver customized proposals and communications.
• Conduct market research and competitive analysis to identify new trends and opportunities.
• Represent the company at networking events, client meetings, and industry platforms.
• Maintain accurate sales reports, pipelines, and forecasts using CRM tools.
• Contribute to marketing campaigns, outreach content, and case study creation.
• 
  

Required Skills and Qualifications:

• 1 to 3 years of experience in business development or sales in IT services, SaaS, or digital product domains.
• Proven track record of closing deals and meeting revenue goals.
• Strong understanding of B2B sales processes, client lifecycle, and account management.
• Excellent communication, negotiation, and presentation skills.
• Experience using CRM platforms (e.g., Zoho, HubSpot, Salesforce).
• Ability to collaborate with developers and manage project delivery cycles.
• Comfortable handling outbound outreach and cold communication.
• Knowledge of services such as web/app development, branding, UI/UX, and marketing.

Preferred Qualifications:

• Experience pitching IT solutions to startups, SMEs, or global clients.
• Familiarity with proposal/RFP creation and technical documentation.
• Understanding of sales enablement strategies, including email/LinkedIn campaigns.
• Awareness of tools like LinkedIn Sales Navigator, Apollo, Clutch, Upwork.
• Knowledge of digital transformation, design thinking, or CX (Customer Experience) is a plus.

Job Title : Embedded System Software Engineer

Experience Required : 1 to 3 Years

Duration : 6+ Months (Extendable)

Notice Period : Immediate

Job Description :

We are seeking a motivated and skilled Embedded System Software Engineer to join our team.

The ideal candidate will have 1 to 3 Years of experience in embedded software development with a solid foundation in C++ and Qt 5.

This role involves working with embedded Linux systems and contributing to the development and maintenance of robust embedded applications.

Mandatory Skills : C++, Qt 5, Embedded Linux (Yocto preferred), SOAP/REST protocols, Git, problem-solving, and analytical skills.

Key Responsibilities :

• Design, develop, and maintain embedded software applications using C++ and Qt 5.
• Work on embedded Linux systems, with a preference for experience in The Yocto Project.
• Integrate and manage network communication using protocols such as SOAP and REST.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions.
• Utilize Git for version control and collaborative development.
• Troubleshoot and debug software and system issues efficiently.
• Continuously improve code quality through code reviews, testing, and optimization.

Required Skills and Qualifications :

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1 to 3 Years of hands-on experience in software development.
• Proficiency in C++ and Qt 5 Framework.
• Experience working with Embedded Linux; knowledge of Yocto Project is a strong plus.
• Basic understanding of network protocols, including SOAP and REST.
• Familiarity with Git or other version control systems.
• Strong problem-solving and analytical skills.

Preferred Skills (Nice to Have) :

• Experience in cross-compiling and deployment for embedded targets.
• Familiarity with CI/CD tools and automated testing for embedded systems.
• Understanding of hardware-software integration challenges.

Job Description:

Oracle EBS Technical

Senior Program Analysts having 3+ years of experience working on Oracle EBS (release 12+) Financial modules (Projects, Purchasing optional)

Expertise in D2K forms, Reports, XML reports, PLSQL, API/Interface development, OAF knowledge is optional

Should have knowledge of Financial modules (GL, AP, AR)

Worked on interfaces and API

Can work independently once requirements are shared. Able to navigate and test functionality in Oracle EBS without support

Additional information

Good communication skills and accounting knowledge is must

Role : Principal Devops Engineer

About the Client

It is a Product base company that has to build a platform using AI and ML technology for their transportation and logiticsThey also have a presence in the global market

Responsibilities and Requirements

• Experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure

• Knowledge in Linux/Unix Administration and Python/Shell Scripting

• Experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure

• Knowledge in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios

• Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms

• Experience in enterprise application development, maintenance and operations

• Knowledge of best practices and IT operations in an always-up, always-available service

• Excellent written and oral communication skills, judgment and decision-making skill

Main tasks

• Supervision of the CI/CD process for the automated builds and deployments of web services and web applications as well as desktop tool in the cloud and container environment
• Responsibility of the operations part of a DevOps organization especially for development at LS telcom in the environment of container technology and orchestration, e.g. with Kubernetes
• Installation, operation and monitoring of web applications in cloud data centers for the purpose of development of the test as well as for the operation of an own productive cloud as LS service
• Implementation of installations of the LS system solution especially in the container context
• Introduction, maintenance and improvement of installation solutions for LS development in the desktop and server environment as well as in the cloud and with on-premise Kubernetes
• Maintenance of the system installation documentation and implementation of trainings

Execution of internal software tests and support of involved teams and stakeholders

• Hands on Experience with Azure DevOps.

Qualification profile

• Bachelor’s or master’s degree in communications engineering, electrical engineering, physics or comparable qualification
• Experience in software
• Installation and administration of Linux and Windows systems including network and firewalling aspects
• Experience with build and deployment automation with tools like Jenkins, Gradle, Argo or similar as well as system scripting (Bash, Power-Shell, etc.)
• Interest in operation and monitoring of applications in virtualized and containerized environments in cloud and on-premise
• Server environments, especially application, web-and database servers
• Knowledge in VMware/K3D/Rancer is an advantage
• Good spoken and written knowledge of English

• Responsible for requirements understanding, propose architecture, detailed design,
• development and timely deliverables with the highest quality standards.
• We are looking for Product creators who can work with minimum inputs from business and are able to deliver products quickly and with quality.
• This person should have worked in Enterprise class product from scratch.
• Start-up experience would be highly desirable.
• Tech Stack: React.js, HTML, CSS, AWS, MySQL, Razor Pay, Google Analytics, SEO, Dev Ops, CI/CD Pipeline

MUMBAI Location - Work From Office

Job brief

We are looking for a Recruitment Specialist to undertake all hiring activities, from advertising open roles to interviewing candidates and closing hires. Recruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications and supporting hiring managers. If you have experience evaluating candidates for roles of various fields and seniority levels, we’d like to meet you. Ultimately, you will be responsible for hiring qualified people while maintaining a positive candidate experience.

Responsibilities

• Build and report on quarterly and annual hiring plans
• Create and publish job ads in various portals
• Network with potential hires through professional groups on social media and during events
• Collaborate with hiring managers to set qualification criteria for future employees
• Screen resumes and job applications
• Conduct initial phone screens to create shortlists of qualified candidates
• Interview candidates in-person for a wide range of roles (junior, senior and executive)
• Track hiring metrics including time-to-hire, time-to-fill and source of hire
• Design, distribute and measure the results of candidate experience surveys
• Train and advise hiring managers on interviewing techniques and assessment methods
• Host and participate in job fairs
• Follow up with candidates throughout the hiring process
• Maintain a database of potential candidates for future job openings

Requirements

• Proven experience as a Recruitment Specialist, Recruiter or similar role
• Hands-on experience with the largest job sites like Naukri or Indeed.
• Knowledge of sourcing techniques on social media and niche professional websites like LinkedIn, Facebook, Github and Stack Overflow
• Familiarity with applicant tracking systems
• Strong interpersonal skills
• Good written and verbal communications skills

Position –Business Analyst.

Location – Mumbai Andheri

Time – 1 pm to 10 pm

Experience – 7+ Years

Job description

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modelling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.
• Work closely with the support team to ensure timely knowledge transfer.
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of client’s organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

Requirements

• Domain experience must include 4+ years of experience in the US property and casualty insurance.
• Good understanding and exposure to policy forms or insurance documents.
• Ability to coordinate with other business analysts and follow the direction of BA manager or the project lead BA.
• Ability to work with offshore teams located across time zones.
• Ability to work with QA team and define testing strategies.
• Ability to work independently.

• Proficient with tools like Jira, Confluence, Wiki, MS-Word, Excel, and Visio, etc.
• Have a good experience of the Agile Process (SCRUM)
• Can validate, refine, and optimize solution option models, through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives.
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation.
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.

What you’ll be doing:

• You’ll design and architect new features on Mobile Application development.
• You’ll be involved all aspects of development, playing a critical role in design, planning, development and deployment.
• You'll Develop robust, quick prototypes for proof-of concept features / application based on briefs.
• You’ll coordinate with all lines of business to delivery an entire piece of a system or application.
• Write clean, simple and well-tested code

Who are you?

You are a team-player who collaborates with developers, designers, testers and product manager to create an amazing user experience. You have experience with all aspects of the production software lifecycle. You have good interpersonal skills and feel comfortable coordinating efforts across teams. You are a fast learner, with an eye for detail, strong problem-solving and debugging skills.

What you’ll bring to the table:

• Your extensive knowledge in Data structures, Algorithms, ORM and Design Patterns.
• You’ll bring extensive experience in mobile development along with the best practices as per language (Android) guidelines.
• Your ability to thrive in complexity and a strong desire to collaborate with colleagues to deliver projects.
• If you have work experience in a Consumer Product/E-Commerce company, we’ll like you even more.