LIMS Developer

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Are you passionate about building smart, scalable solutions? We're looking for an Application Designer to join our Solution Development team in Trivandrum.

What you’ll do:

🔹 Define and develop application solutions based on business requirements

🔹 Work across the full SDLC – from solution design to delivery

🔹 Ensure high-quality output with minimal issues

What we’re looking for:

✔️ 3+ years of experience in software development and implementation

✔️ Hands-on experience delivering 2-3 real customer projects

✔️ Strong in solution design and problem-solving

✔️ Proficiency in Java / C# / Python / HTML / Relational Databases

✔️ Familiar with REST/SOAP APIs, API management, and business process automation

✔️ Strong communication skills and a collaborative mindset

Education: Bachelors or Masters in Engineering (Computer Science Preferred)

.Net Lead(2+ lead exp must) - Exp : 8+

.Net Developer - Exp : 6+

Skills : .Net Core, C#, SQL and Angular.

Np : Immediate Joiners

Location – Bangalore.

Position: Sybase Developer

Location: Bangalore /Pune

Exp.Level: 8+ Yrs

Proven experience as a. Sybase Developer

Familiarity with Oracle, Sybase, Performance tuning and Optimization

Required Skills: Sybase, Performance tuning and Optimization

• Write clean, scalable code using .NET programming languages
• Develop technical interfaces, specifications, and architecture
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers
• Familiarity with the.NET framework (Like DotNet Core, MVC), SQL Server, and design/architectural patterns.
• 2+ years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, .NET) and HTML5/CSS3
• Excellent troubleshooting and communication skills

 2+ years experience as a developer with a proven track record in on-time and successful deliveries.

- Must be highly proficient in NodeJS, Javascript and MySQL with Microservices (REST web services )

- Work end to end on micro-services and SPAs built on cutting-edge technologies like Nodejs (Strong practical experience preferred)

- Strong knowledge of database & web applications.

- Preferred : grunt, wagner, npm, passport, redix, chai

- Excellent problem solving and communication skills, so that you are able to articulate technical concepts to the team, also excellent development, and debugging skills

- Ability to learn, act, and thrive in a fast-paced environment with a distributed team

Duties & Responsibilities :

- Should be taking requirements to design and building reusable modules.

- Building, scaling and performance tuning.

- Advance understanding of front-end technologies, such as HTML5 and CSS3.

- Advance understanding in AWS, NPM (Node JS Package Manager), GIT and Unit testing.

- Strong work experience in Design Patterns and Algorithms.

- Experience with debugging, troubleshooting and problem-solving issues.

- Must have strong communication skills.

Are you passionate in coding and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced talents (React JS / Node JS / MongoDB / Web3.js / Solidity developers) to join our team and start a revolution!

Key Responsibilities and Scope

• Framework development and integration
• Prototype and Proof of concept development
• Creation, configuration, and monitoring Shards sets. Architecture and capacity planning for MongoDB clusters. 
• Assisting senior developers in detecting performance issues in the system by deploying MMS and MongoDB profilers
• Implementation of MongoDB advanced concepts like locking, transactions, indexes, Sharding, replication, schema design. 
• Maintain MongoDB replication with replica set factors, arbiters, voting, priority, server distribution, slave delays. 

Technical Skills

- Database & Languages:  MongoDB, B-tree, MongoDB Profiler, Javascript, MongoDB Compass, Mongo Booster

- Others: Elastic Stack, MMS, MongoDB Management service

Qualifications and Experience location GMT+8 or GMT+5:30

• Ability to work remotely or on-site (if Malaysia)
• Executing elastic stack in production scale Passion for best design, developing, and coding practices
• Creating servers and databases for functionality
• Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
• Excellent debugging and optimization skills
• Unit/integration testing experience
• Experience in analyzing and visualizing the data along with data modeling
• Experience in upgrading different databases and also migration of data among multiple databases. 
• Experience in MongoDB installation, patching, troubleshooting, performance, tracking/tuning, backup, and recovery in dynamic environments. 
• Experience in managing the life cycle of MongoDB including sizing, automation, monitoring, and tuning
• Experience in working with MongoDB ops Manager, Cloud Manager, and Atlas Manager
• Experience in analyzing chunk migrations, splitting, and balancing across the clusters.

At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner.

You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/

Role & Requirements

• 2+ year experience in application development
• ability to write efficient SQL queries and design schemas for relational databases
• good knowledge of operating systems and networking concepts
• experience in using and understanding code from Open Source
• experience with implementing best software engineering practices like version control with git, code reviews, writing unit-tests, writing readable code
• experience with Python and Django is a plus.
• inclination towards researching new technologies and adapt them to solve challenges we face

We look for engineers who

• Are committed to their growth and learning
• care about working in and building a strong engineering culture
• want to take significant ownership and decision making power
• want to make an impact in the real world while working with a great team in a hyper-growth environment