11+ PSTN Jobs in Delhi, NCR and Gurgaon | PSTN Job openings in Delhi, NCR and Gurgaon

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

As a Digital Marketing Specialist, you will be responsible for developing, implementing, and managing digital marketing strategies to increase brand awareness, drive website traffic, and generate leads. You will work closely with the marketing team to create engaging content and optimize campaigns across various digital channels.

Roles & Responsibilities:

• SEO Management: Optimize website content and structure to improve search engine rankings and drive organic traffic.
• Content Creation: Develop and manage engaging content for blogs, social media, email campaigns, and other digital platforms.
• Social Media Marketing: Create and execute social media strategies to enhance brand presence and engage with the audience across platforms.
• Email Marketing: Design and implement email marketing campaigns, including newsletters and promotional offers, while analyzing performance metrics.
• PPC Advertising: Manage paid advertising campaigns (Google Ads, social media ads) to drive targeted traffic and improve ROI.
• Analytics and Reporting: Utilize tools like Google Analytics to track and report on campaign performance, providing insights and recommendations for improvement.
• Brand Development: Assist in developing a cohesive brand strategy and ensure consistent messaging across all channels.
• Market Research: Stay updated on industry trends and competitor activities to identify new opportunities for growth.
• Collaboration: Work with cross-functional teams, including sales and product development, to align marketing efforts with business objectives.

Location: Hybrid/ Remote

Openings: 2

Experience: 5+ Years

Qualification: Bachelor’s or Master’s in Computer Science or related field

Job Responsibilities

Problem Solving & Optimization:

• Analyze and resolve complex technical and application issues.
• Optimize application performance, scalability, and reliability.

Design & Develop:

• Build, test, and deploy scalable full-stack applications with high performance and security.
• Develop clean, reusable, and maintainable code for both frontend and backend.

AI Integration (Preferred):

• Collaborate with the team to integrate AI/ML models into applications where applicable.
• Explore Generative AI, NLP, or machine learning solutions that enhance product capabilities.

Technical Leadership & Mentorship:

• Provide guidance, mentorship, and code reviews for junior developers.
• Foster a culture of technical excellence and knowledge sharing.

Agile & Delivery Management:

• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives).
• Define and scope backlog items, track progress, and ensure timely delivery.

Collaboration:

• Work closely with cross-functional teams (product managers, designers, QA) to deliver high-quality solutions.
• Coordinate with geographically distributed teams.

Quality Assurance & Security:

• Conduct peer reviews of designs and code to ensure best practices.
• Implement security measures and ensure compliance with industry standards.

Innovation & Continuous Improvement:

• Identify areas for improvement in the software development lifecycle.
• Stay updated with the latest tech trends, especially in AI and cloud technologies, and recommend new tools or frameworks.

Required Skills

• Strong proficiency in JavaScript, HTML5, CSS3
• Hands-on expertise with frontend frameworks like React, Angular, or Vue.js
• Backend development experience with Java, Spring Boot (Node.js is a plus)
• Knowledge of REST APIs, microservices, and scalable architectures
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Experience with Agile/Scrum methodologies and JIRA for project tracking
• Proficiency in Git and version control best practices
• Strong debugging, performance optimization, and problem-solving skills
• Ability to analyze customer requirements and translate them into technical specifications

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working Here:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

Job Brief

 We are currently hiring a Shopify Developer to join in our team who will be responsible for handling the development of Shopify-based websites including layout, user interface (UI), and front & back-end development. The person will also handle Shopify Apps and Integrations for the aforementioned functionalities. 

Main Responsibilities of a Shopify Developer

• Manage e-commerce digital shelves and day-to-day website updates; responsible for maintenance, and accuracy of all website assets (creative, product imagery, landing pages, etc.) via Shopify.
• Monitor site performance, speed, traffic, and conversion across all device type
• Improve the e-commerce experience and feature sets by evaluating new payment solutions, customer communication tools, mobile solutions, merchandising tools and other enhancements.
• Executes all product websites, categories, and pricing data.
• Implementing Shopify plug-ins, themes and Customizing templates
• Maintain well-documented, reusable, and transferable code

Key Requirements

• Have a Strong understanding of front-end and back-end website development.
• Have Strong Knowledge of Shopify platform
• Hold a bachelor's degree with a preference for computer science or a related field
• Knowledge of cloud hosting (preferably Amazon LightSail)
• Have a strong portfolio of previous projects

• OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
• OWASP TOP 10 vulnerabilities and their mitigations
• Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
• Understand/modify exploit code and find logical security flaws in applications
• Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
• To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.

Responsibilities And Duties:

Connect with our prospective clients both over the phone, email, and chat.

Ask the right questions to ascertain the needs of each unique traveler. Recommend and sell the right trip to the client based on their needs including any extra services that may enhance their experience.

Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates.

Act at all times with the purpose of providing a life-changing experience.

Things you will need to bring to begin your adventure with us: Sales skills - You'll have that edge when it comes to sales and understanding how to provide amazing customer service.

You'll be target-driven, and up for any challenge.

Travel experience - You'll be a globe trotter who has an incurable case of the travel bug.

Academic achievements - You'll have been a high flyer with academic accomplishments.

Career ambition - You'll love the thought of a challenging career that can take you places.

Benefits: Unlimited Earnings - You'll work on a fixed base salary plus uncapped commission; the more you sell, the more you'll earn! First-year average earnings are around 1 Million with the potential for year-upon-year growth as you build your client base.

Training and development at our own in-house Learning Centre - We will provide you with all the tools you need to get up and running, as well as ongoing training to further develop your skills and knowledge.

Career development and advancement opportunities.

Unbeatable company culture

Essential Duties and Responsibilities: 

• Build pixel-perfect, UIs across both mobile platforms. 
• Design,develop, secure high performing mobile applications using React Native for both Android & IOS .
• Translate designs & wireframes into a high-quality code & Mobile UI .
• Leverage native APIs for deep integrations with both platforms. 
• Diagnose, fix bugs & performance bottlenecks for performance that feels native. 
•  Maintain code and execute UTC to ensure the product is of the highest quality. 
• Participate in the development and preparation of documentation. 

Skills 

• Must have exp in react native (must) and native Apps too.
• Team Player
• Familiarity with UTC , code versioning and CI/CD tools like Git, SVM, Jenkins.
• Proven development experience on smartphone platforms.
• Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
• Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
• Deep familiarity with iOS or Android development.
• Familiarity with RESTful APIs
• Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
• Must have worked on at least one app that is published in AppStores.

Bonus:

• Experience in Objective-C, Swift, and Cocoa Touch.
• Good Knowledge of HTML5, CSS.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of Apple’s design principles and application interface guidelines.
• Mandate Experience on Google Play console and Native build tools like XCode and Android Studio. 
• Strong understanding of SDLC and Agile development methodology.
• Basic understanding of Accessibility.

• Plan and execute all digital marketing efforts, including SEO/SEM, marketing databases, email, social media, and display ads.
• Create, manage, and improve our social media presence.
• All digital marketing efforts should be measured and reported on, and goals should be evaluated (ROI and KPIs)
• Identify patterns and insights, and then improve your spending and performance based on them.
• Consider fresh and innovative growing techniques.
• Experiments and conversion tests should be planned, executed, and measured.
• Work with internal teams to develop landing pages and improve the user experience.
• Use your analytical skills to assess the entire consumer experience across numerous channels and contact points.
• Conversion points are measured and user funnels are optimized.
• Collaborate with other vendors and agencies.

As technical lead, you will be responsible for complete product development including 

1. Identification of technology
2. Shaping engineering practices
3. Hiring engineering team
4. Shaping up the product