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About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

Responsibilities

·       Integration of user-facing elements developed by front-end developers

·       Build efficient, testable, and reusable PHP modules

·       Solve complex performance problems and architectural challenges

·       Integration of data storage solutions {may include databases, key-value stores, blob stores, etc.}

Requirements:

·       Bachelor's degree in Computer Science/ B.E/B.Tech/M.C.A or related field

·       Strong knowledge of PHP web frameworks {such as Laravel, Codeigniter, etc depending on your technology stack}

·       Understanding the fully synchronous behavior of PHP, MVC design patterns and object-oriented PHP programming

·       Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

·       Understanding accessibility and security compliance (Depending on the specific project)

·       Understanding fundamental design principles behind a scalable application

·       User authentication and authorization between multiple systems, servers, and environments

·       Creating database schemas that represent and support business processes

·       Familiarity with SQL/NoSQL databases and their declarative query languages

·       Proficient understanding of code versioning tools, such as Git

Roles and Responsibilities:

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide earliest resolution of the reported issues, which may include but not limited to cloud &
• end user related issues.
• Configuring and managing the alerts through Nagios, which may include but not limited to
• scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.
• Timely delivery of the assigned tasks.

Requirements:

• Having relevant experience of 3-8 yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Cloud-AWS/Azure ( Willing to work on Azure Cloud )
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Owning accountability and responsibility for end-to-end tasks

What you need to have:

• 7-10 years experience in FMCG brand as a Trade Marketing Executive/ Manager
• Excellent verbal and written communication skills
• Good coordination skills    

Associate/Sr. Associate

Roles & Responsibilities:

• Procurement contracts review and remediation for any changes due to GDPR, Schrems II, LIBOR etc.

• Contract negotiation support and outreach post remediation of impacted contracts

• Conduct contract risk review and gap analysis and identify potential impact

• Support the creation of commercial contracting like IT, ITES, IP, Data privacy, Hardware and Software purchase agreements, HR services, NDAs, SOW Review best practices and related materials (e.g. standard operating procedures, Playbooks and internal guidance);

• Relevant experience and expertise to handle routine queries associated with Framework Agreements, Outsourcing Agreements, Work Orders, Land Collaterals, Facility Letters, Personal Life Events, General Collaterals, etc for Software license/maintenance/support, Hardware purchase/support, Telecommunications, Technology services, Data centers, Cloud computing/SaaS, HR services, Commercial/customer propositions, Professional services (including consultancy), Utility services etc.

• Assist in identify contractual GAPS, administrative, Risk and Compliance Management of a contract once it’s signed off;

• Assist in implementation of these best practices and related materials (e.g. via training, mentoring, guidance), with the goal to improve commercial contracting standards both within the team and across the business over time;

• Providing hands-on support to the team with SOW reviews by providing quality control, monitoring adherence to corporate contracting policies, driving best practices, and with communications on reviews to business teams (including business team escalations);

• Advising on when issues need to be referred or escalated to colleagues in relevant teams such as Legal and providing support on these;

• Undertaking reviews directly for high profile, urgent and/or complex contract / SOWs (where applicable);

• Act as a facilitator between various support teams and business teams to resolve contract related queries;

• Enabling application of Contract Lifecycle Management tools and processes to reviewed/created contracts including Metrics, Allocation, Risk Tracking and Traceability;

• To align with the relevant teams to ensure compliance with other practices and processes including extracting key contractual obligations in the contract as per the defined SOPs;

• Ensure negotiated documents are streamlined to provide appropriate credit and legal protection to clients;

• Involve in legal research projects from time to time;

• Assist the wider group within the firm in standardizing documentation process for various regions thereby establishing best practices;

• Addressing queries (raised by internal stakeholders);

• Analyzing and assessing business processes, identifying issues and proposing pragmatic solutions while possessing a strong legal and business judgement;

• Possess a keen eye for detail and be able to capture critical data to be recorded into various systems.

Requirements:

• Educational Qualification: LL.B

• Experience: Essential 2 to 6 years preferably in IT / ITES / KPO / Banks/Inhouse counsel/ corporate counsel working on contracts

• Sound legal knowledge of law and good understanding of commercial and legal aspects of contracts.

• Should be able to draft, negotiate and conduct gap and risk analysis of customer as well as supplier contracts.

• Competence in broad range of banking and business laws

• Should be a great team player with people skills who can effectively and efficiently collaborate and build relationship with business clients at all level throughout

• Excellent communication and interpersonal abilities.

• Proficient computer skills

We are looking for a dynamic & independent Lead Generation Executive who can be Fresher or professional with experience in outbound calls. The ideal candidate should have at least 0-1 year of experience in outbound/inbound calls.

Skills Required

• Any graduate fresher or with a  minimum of 1 Year of previous experience in calling.
• Candidates with excellent communication skills
• Self-starter, team player, high energy, reliable, strong work ethical
• Exposure to international cold calling/ lead generation is a plus.
• Flexible to work in a shift-based environment.
• Should be a contributor to team effort by accomplishing achieving timely targets.
• Should have the ability and desire to work in a fast-paced, goal-oriented high growth sales environment.
• Sharp, articulate, and energetic with a CAN-DO attitude.
• Strong sense of ethics and professionalism.
• Ability to think outside the box.
• Analytical skills and the ability to recognize the demands on the side of the clients

Responsibilities

• Making outbound calls and following up on inquiries.
• Engage in intelligent conversation with customers and provide them with the products and services.
• Cultivate prospects till they become qualified to lead.
• Candidates will be required to deal with USA prospects.
• Generating leads via cold calling, emailing, and other lead generation techniques.
• Achieving weekly and monthly sales targets by identifying and accomplishing new customers.
• Should be able to work independently - end-to-end in sales/revenue targets.

Shift timings: US & UK Shift

Working days: Monday to Saturday 

Nature of Job: Full time

Perks and Benefits

- Food facility from the organization

- Attractive salary and benefits

- Lucrative incentives apart from salary

- Flexible working hours

- Cab facility (only in South Delhi)

- Accommodation with food for Female candidates

Our client is looking for a Senior/Lead Full Stack .Net Developer for their headquarter office which is located in San Francisco, California. Looking for top-notch developers who are passionate and well-versed with modern technologies like .Net Core, MVC, SQL, and JS frameworks.

This position gives you an opportunity to lead exciting projects, work directly with teams in the US and with super smart people that you can learn from, and contribute to their knowledge.

Requirement:

• 7-15 years of experience in software development.
• Hands-on design and coding are required.
• Expertise in React.JS.
• Good knowledge of database concepts and Microsoft SQL Server.
• Highly proficient in modern JavaScript, HTML, CSS, ReactJs, and in one or more libraries for state management (e.g. Redux)
• Solid foundation in computer science, with strong competencies in data structures, design patterns, concurrency, algorithms, and software design
• Research and evaluate new software, frameworks, and techniques to provide recommendations to the division.
• Design and develop robust and scalable software components.
• Strong analytical and troubleshooting skills.
• Bachelor's degree in Computer Science or a technical field.

Perks & Benefits:

• Friendly, talented, collaborative, and entrepreneurial team
• Competitive and comprehensive benefits and perks
• Generous holiday and PTO policies
• Training and development opportunities and allowance
• Fun and inclusive digital, and (in the future) in-person events
• Employee groups - DEI committee, fun committee, wellness group, and more
• Flexible remote work

About company

The company is the industry-leading collection of online destinations (including Astrology.com, Horoscope.com, Keen, and PsychicCenter) providing spiritual guidance on love, relationships, career, health, and life overall. They are passionate about connecting people with the world's best advisors (including psychics, tarot card readers, life coaches, and more) and content to empower everyone to live happier lives.

A team of over 100 employees is powered by their diverse perspectives and company core values:

• They are humble. They believe the best result is achieved by leveraging others perspectives
• They think like owners. They make decisions that optimize for the greater good of the organization
• They challenge limiting beliefs. They are at their best when they identify and shatter the status quo expectations.

The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Principle Engineerin R& D

REPORTING

Manager (R&D)

RESPONSIBILITIES

• Requirement gathering, analysis and grooming: Gather requirements from various stakeholders analyze product requirements and translate requirements into product specifications.
• Prepare Robust/future proof and easily scalable Design and architecture
• Shown strength and experience in one or more of the following areas: application architecture, solutions architecture, software systems architecture, and data architecture.
  
  
• Strong technical background which facilitates interaction with software development team and a demonstrated ability to think strategically about business, product, and technical challenges
• Mentor and guide team members technically to produce high quality output
• Work closely with geographically distributed teams and collaborate with cross team leads to define, implement and consume services/components/modules.
• To ensure timely compliance of product development cycle.

MAIN TASKS

• To Independently Specify, Design, Develop, prototype, test and verify, software modules for large size Displays, following all relevant procedure.
• To independently Develop/orient the team to develop necessary software  and test applications for testing, debugging and verification of own as well as other Designs.

• To collaborate in an international team of experienced software and hardware engineers.

COMPETENCE REQUIREMENTS

MUST HAVE:

• Qualified as B.E / B.Tech / M.E / M.Tech in Electronics Engineering / Computer Science.
• Following technical skills/Experience in:D
• NodeJS 
• Typescript 
• Angular 2 (Framework) 

• Knowledge of Agile/ Scrum/ Test Driven methodologies is a plus

YEARS OF EXPERIENCE:

10-12 years of post-degree relevant experience.                                                      

• Experience in PHP & MySQLi, various open source frameworks,
• Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
• Strong Knowledge in Frameworks like Laravel
• Strong skills of APIs Creation & integration
• Knowledge of Cloud Servers like AWS, Digital ocean
• Know how to Secure the PHP Scripts from attacks or injections,