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About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

Responsibilities:

Developing engaging social media strategies.

Managing social media platforms of the organization.

Scheduling social media posts.

Engaging followers with regular company updates.

Creating brand awareness to gain audience attention.

Overseeing Social Media teamwork.

Responding to the comments on social media on time.

Creating paid social media campaigns for advertising.

Monitoring social media metrics and ROI.

Analyzing social media trends.

Assisting the HR department with hiring and training new employees.

Preparing social media engagement and activities reports.

Optimizing social media content effectively.

Coordinating with Graphic Designer and other team members.

Staying up to date with the latest social media advertising efforts and goals.

Requirements:

Prover work experience as a Social Media Analyst, Social Media Strategist, Social Media Executive, or a similar position.

Excellent knowledge of research requirements for social media strategy.

Strong oral and written communication skills.

Ability to work for long periods of time as and when required.

Outstanding brand awareness experience will be preferred.

Any graduate with expert convincing skills.

Publicis Sapient Overview:

The Senior Associate People Senior Associate L1 in Data Engineering, you will translate client requirements into technical design, and implement components for data engineering solution. Utilize deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution 

.

Job Summary:

As Senior Associate L2 in Data Engineering, you will translate client requirements into technical design, and implement components for data engineering solution. Utilize deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution

The role requires a hands-on technologist who has strong programming background like Java / Scala / Python, should have experience in Data Ingestion, Integration and data Wrangling, Computation, Analytics pipelines and exposure to Hadoop ecosystem components. You are also required to have hands-on knowledge on at least one of AWS, GCP, Azure cloud platforms.

Role & Responsibilities:

Your role is focused on Design, Development and delivery of solutions involving:

• Data Integration, Processing & Governance

• Data Storage and Computation Frameworks, Performance Optimizations

• Analytics & Visualizations

• Infrastructure & Cloud Computing

• Data Management Platforms

• Implement scalable architectural models for data processing and storage

• Build functionality for data ingestion from multiple heterogeneous sources in batch & real-time mode

• Build functionality for data analytics, search and aggregation

Experience Guidelines:

Mandatory Experience and Competencies:

# Competency

1.Overall 5+ years of IT experience with 3+ years in Data related technologies

2.Minimum 2.5 years of experience in Big Data technologies and working exposure in at least one cloud platform on related data services (AWS / Azure / GCP)

3.Hands-on experience with the Hadoop stack – HDFS, sqoop, kafka, Pulsar, NiFi, Spark, Spark Streaming, Flink, Storm, hive, oozie, airflow and other components required in building end to end data pipeline.

4.Strong experience in at least of the programming language Java, Scala, Python. Java preferable

5.Hands-on working knowledge of NoSQL and MPP data platforms like Hbase, MongoDb, Cassandra, AWS Redshift, Azure SQLDW, GCP BigQuery etc

6.Well-versed and working knowledge with data platform related services on at least 1 cloud platform, IAM and data security

Preferred Experience and Knowledge (Good to Have):

# Competency

1.Good knowledge of traditional ETL tools (Informatica, Talend, etc) and database technologies (Oracle, MySQL, SQL Server, Postgres) with hands on experience

2.Knowledge on data governance processes (security, lineage, catalog) and tools like Collibra, Alation etc

3.Knowledge on distributed messaging frameworks like ActiveMQ / RabbiMQ / Solace, search & indexing and Micro services architectures

4.Performance tuning and optimization of data pipelines

5.CI/CD – Infra provisioning on cloud, auto build & deployment pipelines, code quality

6.Cloud data specialty and other related Big data technology certifications

Personal Attributes:

• Strong written and verbal communication skills

• Articulation skills

• Good team player

• Self-starter who requires minimal oversight

• Ability to prioritize and manage multiple tasks

• Process orientation and the ability to define and set up processes

He will perform several important roles within our organization.

1.  Primarily responsible for timely research, planning, and implementing new products /services for our company.

2.  Will also be required to oversee the entire development process of new products and programs within the dept and ensure timely delieveries

3.  Active participation will be required from the initial planning phase to implementation or production and timely final rollout .

4.  Would be required to keep track of all the costs related to the creation of these new products and decide what ideas are worth pursuing.

5.  Should also be proactive to stay informed on what is happening in the research and development field at large to make sure the company is up-to-date and current with the most advanced R&D developments.

6.  He will be required to laison around and take permissions if required

for with various governmental and non governmental agencies .

7.  Complete knowledge of getting various certifications relating to IPR & various certifications like OEM registrations etc is also required for making the processes successfully

8.  Traveling as per the requirement of the project need

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

Exp : 7- 15 yrs

• 7+ years strong technology background with excellent hands-on knowledge of Salesforce application development.
• Strong in developing Lightning components, Aura framework & UI designing web- pages. Hands on experience on LDS components and lightning app builder.
• Experience in consuming and exposing SOAP and REST based APIs
• Strong fundamentals in SFDC database with SOQL & SOSL
• Hands on Salesforce Channels such as Partner Community, Success Community & cloud communities.
• In depth understanding of SFDC Profiles / Roles and Sharing Rules , Validation Rules , Tasks , Workflow rules , Triggers , Process Builder etc.
• Experience with the https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsalesforce.com%2F&;data=04%7C01%7CRJagan%40TechMahindra.com%7C747a7614a2ca4743ec1b08d90ef65b00%7Cedf442f5b9944c86a131b42b03a16c95%7C0%7C0%7C637557273514172899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uDcwmfR55KJjKle%2FkoPprdxeypszF%2BW85MOJWXe0WU0%3D&reserved=0">Salesforce.com APEX data loader , https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsalesforce.com%2F&;data=04%7C01%7CRJagan%40TechMahindra.com%7C747a7614a2ca4743ec1b08d90ef65b00%7Cedf442f5b9944c86a131b42b03a16c95%7C0%7C0%7C637557273514182896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wsvlAMzgXJ35%2FTMHJPWUur54rXEEeL7GD5ZVqZk9Vd0%3D&reserved=0">Salesforce.com web services APIs
• Certified in SFDC technical domain would be preferred.

Responsibilities:

• Write well designed, testable, scalable and efficient code and oversee assigned programs (e.g. conduct code review) and provide guidance to team members
• Apply design principles to ensure code modularity and error handling at appropriate levels
• Communicate software requirements to development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Address technical concerns, ideas and suggestions and provide technological solution to it
• Monitor systems to ensure they meet both user needs and business goals
• Design the overall structure of the platform and oversee programs to ensure the proper implementation of the architecture

Desired Skills and Experience

• 2-7years of relevant experience in an online start-up with a record of substantial achievements

in the specific role

• Strong programming foundation in PHP, MySQL, Oops Concepts and can develop core PHP based applications
• Must have worked on MVC frameworks – Laravel, CodeIgniter, Cake PHP or Zend.
• Experience with JavaScript and jQuery for producing AJAX applications.
• HTML5, CSS3, XML knowledge is mandatory
• Ability to make modifications to the systems with little or no interruption of service
• Solid exposure to API integrations and familiar with various design & architectural patterns
• Understanding fundamental design principles behind a scalable application
• Ability to thrive in a fast-paced, deadline-driven environment