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About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

Responsibilities:

Managing and updating all social media accounts of company

Good written and spoken communication skills

Passionate about social media trends

Passionate about learning new social media management tools

Assisting the followers and customers by replying them through calls, emails, chats, and comments

Requirements:

Any graduate

Must be a team player

Should be result orientated

Good analytical skills

Experience

Min. Fresher Max. 1 Year

Strong UI/UX Product Designer Profile (UX-first focus)

Mandatory (Experience 1): Must have 2+ years of hands-on experience in UI/UX or Product Design roles with a strong focus on UX (user flows, journey mapping, usability) from a product company background

Mandatory (Experience 2): Must have hands-on experience in end-to-end design process including user research, persona creation, wireframing, prototyping, and high-fidelity designs

Mandatory (Design Skills): Must be strong in Figma and/or Adobe Suite (Photoshop, Illustrator, XD, Sketch) with practical exposure to creating UI designs and prototypes

Mandatory (Collaboration): Must have experience working cross-functionally with product managers, developers, or business teams

Mandatory (Company): Product companies (B2C preferred)

Mandatory (Portfolio) : Must have a strong portfolio showcasing end-to-end UX process (user research, flows, wireframes, prototypes, final designs); preference for candidates with live product work (web/app) demonstrating real-world impact

Mandatory (Education) : Bachelor’s degree in Design, HCI, or related field (or equivalent experience)

Mandatory (Note): Candidate must be willing to complete a design assignment as part of the hiring process (non-negotiable)

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working Here:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

• Understanding of SDLC & OOPs concepts.

• Must have experience with ASP.NET with C#

• Good knowledge of SQL server / POSTGreSQL database

• Basic Knowledge of javascript, JQuery, CSS, HTML5, Bootstrap

• Ability to design Web architecture.

• Ability to bug fixing in existing projects.

• Knowledge of functions, procedure, triggers.

• Ability to write optimized sql query.

• Good knowledge of developing Desktop Application

• Knowledge of WCF, Web Services and file management.

• Knowledge of digital signature is preferred.

• Should be able to work in a team environment.

• Strong in Software Development and Problem Solving Skills.

• Design, Develop and Unit Test software independently.

• Also should be able to understand the existing applications and should be in position to reengineer the codes to latest .Net technologies.

• Freshers: Should have B.Tech background and should have strong in problem solving skills.

• Experience in Digital Marketing with a specific focus on Google Ads
• Manage and scale e-commerce campaigns of big brands globally Google Ads certified (preferred)
• Working Proficiency with Google Ads, Google Ads Editor, Google Merchant center
• Working knowledge of various campaign types like Google Search, Google Display, Shopping, and YouTube Ads
• Advanced knowledge of Microsoft excel
• Strategise SEM campaigns and align it against the whole digital marketing strategy Understanding and implementation of funnel approach - measurement of events like add to cart, checkout, etc on websites and also building audiences related to these events
• Tracking and setup of all events through Google Tag Manager
• Analyze data from various other sources (like Google Analytics, Hotjar, etc) and find insights and on how to grow faster
• Creative inputs and AB Testing - strategise on creatives and map them to relevant audiences, test different versions and formats to continually optimize campaigns
• Find new opportunities to grow revenue and sales.

• Supporting the CEO in business planning, budgeting decision and relationship management
• Tracking progress of any new initiatives and present business
• Supporting CEO in communications by preparing presentations and financial statements
• Researching on the current trends/ business models
• Helping prepare for meetings and accurately recording minutes from the same
• Preparing and analyzing required data and reports
• Coordinating with all department heads for the tasks given by CEO
• Being in charge of all the periodic communications from the CEO's office
• Ensuring for the timely relevant escalations
• Managing bandwidth and assisting the CEO in prioritization

Desired Candidate Profile

• Excellent verbal and written communication skills
• Proficiency in Word, Excel, PowerPoint
• Attention to detail
• Ability to deal with people at various levels in the organisation