11+ PSTN Jobs in Delhi, NCR and Gurgaon | PSTN Job openings in Delhi, NCR and Gurgaon
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About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them.
Job Description
- Preference would be given to having experience in IVR and Call Center application development.
- Hands-on experience in Kamailio SIP Server
- Hands-on experience in WEBRTC
- Asterisk integration with PSTN is preferred.
- Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
- Scripting with Shell, Perl.
- Experience in installing Hosted VoIP
Nice to have- Good knowledge of SIP and IAX.
- MySQL and Telephony Domain.
- Ability to test and troubleshoot Asterisk applications/issues
- Knowledge of C programming in Asterisk
Qualifications
Candidate Profile
The candidate must have:
- 2 - 4 years of experience working on the Asterisk platform.
- Strong Knowledge of PBX, SIP, and RTP protocols.
- Strong knowledge of multi-asterisk server architecture
- Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
- Worked on Queue, IVR and Voicemail-related applications.
- Expert in Asterisk installation, configuration and troubleshooting.
- Expert knowledge of installing and configuring Asterisk with PSTN card.
- R & D skills in Asterisk.
- Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
Active Directory Admin. , M365 Identity management
Experience: 6–9 Years
Location: Pan India
Notice Period: Immediate to Short Notice Preferred
Required Skills
- Strong experience in Microsoft Active Directory Administration
- Experience in Designing and Implementing Active Directory
- M365 Identity Management
- User, Group and Computer Object Management
- Active Directory Domain Services (AD DS)
- Group Policy Management (GPO)
- Active Directory replication and troubleshooting
- Identity and Access Management (IAM)
- Microsoft Entra ID / Azure AD
- User provisioning and de-provisioning
- Authentication and authorization management
- DNS and Active Directory integration
- PowerShell scripting for AD administration and automation
- Incident, Problem and Change Management
- Experience with ServiceNow or other ITSM tools
Review Criteria
- Strong UAT / Functional Test Lead Profiles
- Minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project
- Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role
- 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership
- Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.
- Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.
- Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.
- Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)
- Do not consider candidates with automation-heavy profiles or those lacking strong manual UAT and leadership experience
- Candidate must be based within Delhi NCR (100 km radius)
Preferred
- (Certification): ISTQB Advanced Test Manager or equivalent is preferred
Job Specific Criteria
- CV Attachment is mandatory
- Have you worked on at least 2 national-level e-Governance / enterprise / marketplace projects, If yes, Name the projects and company where you did these projects?
- What was the maximum team size of QA you have managed?
- How many years of Manual Testing experience?
- How many years of Automation Testing experience?
- Name two relevant UAT projects you have worked on?
- Are you willing to relocate to Delhi and why (if not from Delhi)?
- Are you available for a face-to-face round?
Role & Responsibilities
- 8 + years’ experience in UAT, with at least 2 National-level e-Governance solutions / Enterprise platforms / Marketplace projects.
- Proficiency in test planning, execution oversight, acceptance criteria definition, defect triage, regression cycle management.
- Proficient in understanding business requirements by going through BRDs, User Stories, Figma screens to define test scenarios and test cases.
- Ability to analyze high level and low-level design documents, API specifications to identify the business logic developed and create test cases to test the APIs.
- Hands-on experience of defining high quality test scenarios, test cases with ability to review and guide the test team members in doing the same.
- Education/Certifications: B.E./ B.Tech. / MTech/ MCA/ MS (Computer Science/IT)/ISTQB Advanced Test Manager or equivalent required.
Ideal Candidate
- 8 + years’ experience in UAT, with at least 2 National-level e-Governance solutions / Enterprise platforms / Marketplace projects.
- Proficiency in test planning, execution oversight, acceptance criteria definition, defect triage, regression cycle management.
- Proficient in understanding business requirements by going through BRDs, User Stories, Figma screens to define test scenarios and test cases.
- Ability to analyze high level and low-level design documents, API specifications to identify the business logic developed and create test cases to test the APIs.
- Hands-on experience of defining high quality test scenarios, test cases with ability to review and guide the test team members in doing the same.
- Education/Certifications: B.E./ B.Tech. / MTech/ MCA/ MS (Computer Science/IT)/ISTQB Advanced Test Manager or equivalent required.
Job Title: Workday Adaptive Planning Consultant / Developer
Experience: 2 - 7 Years
Job Type: Full Time
Work Mode: Hybrid (3 Days Remote, 2 Days Office)
Work Location(s): Hyderabad, Pune, Bengaluru, Gurgaon, Noida, Chennai, Madurai, New Delhi, Kolkata, Jaipur, Telangana
Job Description
We are hiring passionate and skilled professionals for the role of Workday Adaptive Planning Consultant/Developer. This is a great opportunity to be part of a growing team, work on complex enterprise solutions, and collaborate with global clients.
Key Responsibilities
- Develop and enhance Workday Adaptive Planning solutions based on business requirements.
- Create High-Level Design (HLD) and ETL Design documentation.
- Build and support batch and real-time data pipelines.
- Maintain and optimize ETL workflows for scalability and performance.
- Review, test, and troubleshoot ETL programs for data quality and accuracy.
Required Skills & Qualifications
- Minimum 2 years of hands-on experience in Workday Adaptive Planning development.
- Strong knowledge of ETL concepts, design patterns, and data integration techniques.
- Experience working with large-scale ETL workflows.
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Excellent problem-solving skills and a proactive attitude.
Greetings!!!
We are hiring for the position of "Starlims Developer" for one of the IT MNCs.
Exp: 5.5 - 12 yrs
Loc: PAN India
Skills: Starlims, Starlims developer, SQL
Job Description:
- Need only Starlims developer.
- Candidate should have Experience in SSL(Starlims Scripting Language).
- Candidate should have Experience in DB Design- Optimization- MS SQL, and web services.
PHP
HTML/CSS
MongoDBOur Client started their journey in the year 2009 and is currently one of the best platform for freelance academic writing jobs online. Founded by IIT-IIM and MDI alumni, our client has completed 111349 projects with 839 happy academic freelancers.
They are growing global with their presence in 6 countries like India, Ukraine, Kenya, Bangladesh, Philippines and Pakistan.They boast a round the clock customer support team to resolve the problems and queries of freelancers from across the globe.
- Researching, designing, implementing and managing software programs
- Testing and evaluating new programs
- Writing high quality source code to program complete applications within deadlines
- Performing unit and integration testing before launch
- Working closely with other developers, UX designers, business, Testing Team an systems analysts
- Finding bugs and offering timely solutions
- Integrating user-facing elements developed by front-end developers
- Building efficient, testable, and reusable PHP modules
- Solving complex performance problems and architectural challenges
- Producing detailed specifications
- Troubleshooting, testing and maintaining the core product software and databases to ensure strong optimization and functionality
- Contributing in all phases of the development lifecycle
- Following industry best practices
- Developing and deploying new features to facilitate related procedures and tools if necessary
What you need to have:
- Must have a PHP experience or a full stack development experience.
- B.Tech / M.Tech from any college.
- Good understanding of RESTful API development.
- Good knowledge of TDD (Test Driven Development).
- Good understanding of jQuery, Bootstrap.
- Knowledge of OOPS preferred.
- Strong knowledge of PHP web frameworks like Laravel, CI, etc
- Knowledge of programming language such as Python/ NodeJs will be preferred
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object oriented PHP programming
- Understanding accessibility and security compliance
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workarounds
- Creating database schemas that represent and support business processes
- Familiarity with MySQL/ Mongo DB databases and their declarative query languages
- Proficient understanding of code versioning tools, such as Git
- Cross-browser/ platform experience.
- Ability to adapt to changing priorities and to thrive in a fast-paced work environment.
- Good analytical and debugging skills.
- Team-oriented and Self-motivated.
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
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Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
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Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
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Six Sigma BB |
BB Certified |
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Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
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Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
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Behavioral Competency |
Ideal Hiring Competencies |
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Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
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Influence |
Adapts rationale to influence others |
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Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
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Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
Partner with product and UX peers to create beautiful consumer experiences that are consistent with the brand's identity and promise.
JavascriptHTML/CSS
Bootstrap-
Experience in Website Development.
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To create web pages through HTML and CSS in alignment with PSD design and themify them. In other words, combine interface design concepts with digital design.
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The candidate should have hands-on experience in Adobe Photoshop and Adobe creative suite. And should be proficient enough in designing the UI of websites with great user experience.
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Ability to translate business requirements into system design and perform as per the needs.Capable enough to analyze the user’s choice over graphics and animation needs.
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Conduct testing of completed applications to assess user experience.
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Use coding to develop the aesthetics implemented within a website, from the layout menus and drop-down options to colours and fonts.
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Ensuring all interactions are intuitive and convenient for the audience.
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Collaborate with back-end web developers and programmers to improve usability.
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Ensure that the website is optimized for various devices.
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Coordinate with the testing team and work closely with them and implement the changes as asked by them.
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The candidate must be ready to take responsibility, ownership of code, be independent, and at the same time is open to learning something new.
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Basic knowledge of PHP.
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