About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them.
Job Description
- Preference would be given to having experience in IVR and Call Center application development.
- Hands-on experience in Kamailio SIP Server
- Hands-on experience in WEBRTC
- Asterisk integration with PSTN is preferred.
- Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
- Scripting with Shell, Perl.
- Experience in installing Hosted VoIP
Nice to have- Good knowledge of SIP and IAX.
- MySQL and Telephony Domain.
- Ability to test and troubleshoot Asterisk applications/issues
- Knowledge of C programming in Asterisk
Qualifications
Candidate Profile
The candidate must have:
- 2 - 4 years of experience working on the Asterisk platform.
- Strong Knowledge of PBX, SIP, and RTP protocols.
- Strong knowledge of multi-asterisk server architecture
- Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
- Worked on Queue, IVR and Voicemail-related applications.
- Expert in Asterisk installation, configuration and troubleshooting.
- Expert knowledge of installing and configuring Asterisk with PSTN card.
- R & D skills in Asterisk.
- Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
Are you a fresher looking to kickstart your career in the talent acquisition field? If so, we're hiring!
Our company is seeking driven and passionate individuals who are excited about the opportunity to learn and grow in the fast-paced world of recruitment.
As a fresher, you will have the chance to work alongside experienced professionals and gain valuable skills in candidate sourcing, interviewing, and assessment.
We're looking for candidates who are enthusiastic, eager to learn and committed to providing exceptional service to our clients.
You should have a strong work ethic, excellent communication skills, and the ability to multitask in a deadline-driven environment.
we value diversity and inclusivity and strive to create a positive and supportive workplace culture.
If you're ready to take the first step in your recruitment career, we want to hear from you!
Experienced Candidates are also welcome on board.
Profile: Sr.Technical Content writer
Experience : 4.0 Years +
keyskill: tech writing resource – for writing customer-facing documentation – online manuals, release notes etc"
Required Expertise
- 4 to 6 years of experience as a Technical Writer or Software Documentation.
- Learning/understanding the documentation tools and process.
- Determine the needs of end users of technical documentation.
- Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Research, design, illustrate, revise, edit, and write high-quality documentation.
- Re-writing existing documents with proper standards.
- Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation.
- Preparing easy-to-understand Online Help, User Manual, and other User Documentation.
- Assisting in preparing templates, preparing/formatting Word documents, power point presentations in accordance with prescribed organization standards.
- Create tutorials to help end-users use a variety of applications.
- Prepare articles, and blogs, to promote software applications.
Thanks & Regards
About the Job:
We are looking for a Content Writer, preferably a medical professional who has a passion for writing or a writer who found niche in healthcare industry, to create, edit and maintain high quality edit technical and marketing documents for internal and external use.
In this role, you will research, organize, write, and edit health Insurance related medical policies, technical and marketing & sales-related contents, as required.
Responsibilities:
As a Product Marketing Content Writer:
- Create, curate and syndicate content to increase brand awareness.
- Write storyboard and script content for digital and print channels for Sales and Marketing materials.
- Maintain a comprehensive library of technical terminology, standards, and documentation to unify communications.
- Plan future content in collaboration with management to maintain consistency and high-quality for future documentation.
- Proactively and strategically plan content to achieve business goals and user needs.
- Analyse documents to maintain continuity of style of content.
- Serve as writing consultant to other business segments as needed.
As a Technical Writer:
- Obtain a deep understanding of the Medical and Healthcare industry to summarize policy information into simple, polished, and engaging content for internal and external users.
- Write health insurance and medical related content that meets the business needs.
- Develop and maintain detailed repositories of appropriate reference materials in healthcare policies.
- Research, develop and document technical design specifications and requirements documents and translate technical data into user-focused language.
- Gather information through research, subject matter experts and by reviewing technical requirements.
- Evaluate current content and develop innovative approaches for summarizations and improvement.
- Establish standards and protocols with team members for project documentation.
- Plan, develop, organize, write, and edit internal operational procedures, and training manuals.
Talent Acquisition Specialist
Who are we?
“Re-imaging credit and payments from First Principles”
Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies.
OneCard (Best credit card app) : http://www.getonecard.app/">www.getonecard.app
OneScore (Over 10 million downloads): http://www.onescore.app/">www.onescore.app
What you will do:
- Execute new ways of attracting and hiring tech and product talent - PAN India across various technologies.
- Manage complete recruitment life cycle (Source > Screen > Interview > Hire)
- Conduct interview assessments combining various methods including technical assessments.
- Building a healthy talent pipeline across the tech/ product domain.
- Deliver exceptional candidate experience throughout the process.
- Collaborate with the HR team, delivering on key internal SLAs.
- Ability to conduct market intelligence in sourcing candidates, mapping, negotiating offers and decision-making.
- Manage vendor relationships.
Who you should be?
- Passionate about technology, hiring and networking with people.
- Minimum 3 to 5 years of Technical recruitment experience (preferably with Product/ Fintech Companies/ startups).
- Comfortable working with a fast-paced startup environment.
- Skilled with G-Suite applications, preferably ATS experience.
- Preferably someone with a technical education background.
- Strong communicator and go-getter.
Work Location: Aundh, Pune office (the role is on-site with WFH flexibility owing to environment and business drivers)
MUMBAI Location - Work From Office
Job brief
We are looking for a Recruitment Specialist to undertake all hiring activities, from advertising open roles to interviewing candidates and closing hires. Recruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications and supporting hiring managers. If you have experience evaluating candidates for roles of various fields and seniority levels, we’d like to meet you. Ultimately, you will be responsible for hiring qualified people while maintaining a positive candidate experience.
Responsibilities
- Build and report on quarterly and annual hiring plans
- Create and publish job ads in various portals
- Network with potential hires through professional groups on social media and during events
- Collaborate with hiring managers to set qualification criteria for future employees
- Screen resumes and job applications
- Conduct initial phone screens to create shortlists of qualified candidates
- Interview candidates in-person for a wide range of roles (junior, senior and executive)
- Track hiring metrics including time-to-hire, time-to-fill and source of hire
- Design, distribute and measure the results of candidate experience surveys
- Train and advise hiring managers on interviewing techniques and assessment methods
- Host and participate in job fairs
- Follow up with candidates throughout the hiring process
- Maintain a database of potential candidates for future job openings
Requirements
- Proven experience as a Recruitment Specialist, Recruiter or similar role
- Hands-on experience with the largest job sites like Naukri or Indeed.
- Knowledge of sourcing techniques on social media and niche professional websites like LinkedIn, Facebook, Github and Stack Overflow
- Familiarity with applicant tracking systems
- Strong interpersonal skills
- Good written and verbal communications skills
Job Responsibilities:
Experience: 8 Yrs to 12 Yrs
- Hands-on expertise on performing Application pen testing (Mobile(Android, IOS),networking, web application pen testing),
- Should worked on IOT,AWS,Application Penetration Testing, Reverse Engineering, source code review, CI/CD Pipeline
- have done any submission on Bug crowd or Bug Bounty.
- have developed tools or scripts for web pen test on GitHub.
- Certified on OSCP
- Threat Modeling
- Network scan in stealth mode or simple scan using Nmap and Burp suite
Implement security measures which monitor and protect sensitive data and systems from infiltration and cyber-attacks.
Developing different ways to solve the existing threats and security issues.
Configuring and implementing intrusion detection systems and firewalls.
Security product development, testing, and implementation.
Responsible for security technology research, penetration testing, and vulnerability scanning.
Please follow the below inputs.
The shift will starts from 03:00 PM to 12 AM (fixed for few months),
OSCP certification(Not mandatory, preferable)
Below are the primary key skills:
Total Application Security Experience:
Total Security Architecture Experience:
IOT(optional)
MOBILE
WEB
AWS(Mandatory)
NETWORKING
THREAT MODELS
To be a successful technical recruiter, you should have a good working knowledge of technology, technical roles, and technical skills, as well as knowledge of the recruitment
The Role
We are looking foran Information Security Analyst – Compliance to primarily strengthen our practice towards compliances such as HIPAA, HITRUST,etc. and ensure highest levels of security around sensitive data.
- Identifying new risks and performing risk assessments.
- Performing continuous gap analysis.
- Auditing the applications, configurations, and internal practices against standards such as HIPAA, HITRUST etc.
- Providing advice and implementing forward-thinking information security policies, procedures, and standards.
- Assisting several teams (internal and external) with best practicesand security consultations.
- Supporting with other information security activities as assigned.
- Ensuring the organizational compliance during audits and certification efforts.
Requirements:
- Demonstrated experience in implementing and maintaining security standards such as HIPAA, HITRUST, SOC2, ISO 27001 etc.
- Ability to understand and interpret legal, regulatory, and contractual compliance requirements.
- Experience in InfoSec policy creation and documentation.
- Ability to understand technology and pertaining risks.
- Knowledge on IT, Servers, SDLC, Database, etc.
- Experience working with / securing cloud-based applications is an add-on.
- 2+ years of experience.
- Excellent written and verbal communication skills.
- Relevant Security Certifications will be a good add-on.