
About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them.
Job Description
- Preference would be given to having experience in IVR and Call Center application development.
- Hands-on experience in Kamailio SIP Server
- Hands-on experience in WEBRTC
- Asterisk integration with PSTN is preferred.
- Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
- Scripting with Shell, Perl.
- Experience in installing Hosted VoIP
Nice to have- Good knowledge of SIP and IAX.
- MySQL and Telephony Domain.
- Ability to test and troubleshoot Asterisk applications/issues
- Knowledge of C programming in Asterisk
Qualifications
Candidate Profile
The candidate must have:
- 2 - 4 years of experience working on the Asterisk platform.
- Strong Knowledge of PBX, SIP, and RTP protocols.
- Strong knowledge of multi-asterisk server architecture
- Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
- Worked on Queue, IVR and Voicemail-related applications.
- Expert in Asterisk installation, configuration and troubleshooting.
- Expert knowledge of installing and configuring Asterisk with PSTN card.
- R & D skills in Asterisk.
- Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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KEY RESPONSIBILITIES: Execution of sales/marketing plan, like
To reply all inquiries, ONLINE marketing/sales tracking for all websites / registered online portals
To Conduct Feasibility Study of inquiries received.
To call/meet existing and potential Clients Regularly
To Collect the data of requirements from customers / potential buyers
Update all Websites / online registered Portals (Indiamart /Tradeindia/tatanexarc /GEM /L&T SUFIN etc.) with latest product details.
Ensure Clear Communication with Customer and Production Team and Management
To Track Customer Complaints
Responsible to analyze feedbacks from market & give correct information to HOD- business development (strategy department)
To Measure customer satisfaction survey and track actions on the results.
- Interacting via various channels, such as live chat, emails, social media, and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions following the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
- Must be comfortable with an onsite shift.

Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).
Organization : TECHWAVE (http://www.techwave.net/">http://www.techwave.net/)
Requirement : .Net Full Stack Developer
Experience : 7+ Years
Job type : Permanent
Location : Hyderabad
Technical Hands on -
- Experience developing enterprise applications an asset
- .NET and related technologies: C#, .NET Core, .NET Framework, REST API, SQL ServerTFS, WPF, WCF, LINQ
- Web Development: AngularJS 5+, Typescript, ASP.NET webforms, ASP.NET MVC
- HTML, CSS, Bootstrap
- Team player who is self-motivated & flexible
- Quick & continuous learner who has high analytical and logical abilities to adapt to different technologies
Desired skills:
- Excellent troubleshooting skill.
- Functional knowledge either SAP PM, SAP ISU,would be a plus
- Knowledge on enterprise mobile application would be
a plus.
Incident, Problem, change, Release and Knowledge Management, Asset management and CMDB
Creating Service Requests
Hands on experience with client scripts and business rules.
Content Management: - developing ESS page.
Hands on with UI Actions / UI policy / Access Control Lists, etc.
Overview of integration:- LDAP integration and Overview of Web-services.
Use of Record producers to create Incident and Problem.
Update sets to move customization from Dev. to Production Instance.
Workflow editor to design workflow of various modules and for triggering of various


Responsible for fixing support escalation cases and conducting post-incident reviews / Root Cause Analysis.
Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment.

About the company:
Saara is a fast-growing, Techstars backed E-commerce returns reduction and automation startup. We use AI/ML to not only help e-tailers be successful but also save the environment by reducing returns.
Overview:
We are currently looking to hire sharp Software developers who are passionate & excited to learn. This position is part of our engineering team.
Responsibilities
- As a Software developer, you will design and implement multi-tier (DB, services, and web) software applications, and document, test, fix and enhance systems when needed.
- In your agile team, you will closely work with other engineers, your manager and create solutions that meet business requirements.
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- 3-6 years of experience preferably in the e-commerce solution domain
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- Expertise in at least one JavaScript framework such as Vuejs, Angularjs or reactjs, etc.
- Must have experience in Django/Flask framework along with Microservices
- Must have good experience in writing SQL queries and optimization.
- Working knowledge of code repositories like Gitlab/Bitbucket.
- Should have the ability to use well-known design patterns to plan implementations or refactor existing solutions.
- Must have a good understanding of RESTful best practices
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- Knowledge of ML is added advantage.
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Zupee is India’s fastest growing innovator in online gaming with a focus on skill-based games on the mobile platforms. Started by 2 IIT-K alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures & Smile Group with an aspiration to become the most trusted and responsible entertainment company in the world.
To know more about our recent funding coverage: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy, and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play.
- Role:- SDET 2
- A Software Engineer Test (SDET) at Zupee is a master of all. It combines the "building" aspect of software engineering with the "breaking" aspect of software test engineering. You’ll be writing code that automatically verifies the quality of the product.
- Reporting Managers:- SDET Lead
- Location:- Agnostic/Work from anywhere
- Experience in Manual Testing & Automation - UI and Functionality.
- Experience in Database using any ETL tool.
- Good knowledge in writing SQL Queries and understanding of Complex SQL Queries.
- Experience in Functionality, Compatibility, Integration and Regression Testing.
- Experience in preparing Test scenarios and writing Test cases for UI, Functionality, API and Database testing.
- Hands Experience in ,white box testing, Test Case execution, result generation, status reporting and Defect reporting, Regression Testing, JIRA
- Experience in API testing using POSTMAN or any REST API testing tool.
- Good knowledge on any automation tool and Framework
- Technical Documentation - Test case, Test Plan, Matrixes and Reporting.
- Has the ability to think clearly, analyse quantitatively, communicate coherently, organize effectively, prioritize and ideate.
- They have metric-driven, fast paced, attentive to detail, data-driven and
- self-motivated.
- Has analytical, creative, curious, a problem solver and can influence stakeholders
- Good analytical, reasoning and problem-solving skills required
- Good communication skills - both verbal and written
Qualifications and Skills
- Experience in Java/Python programming (testing area)
- 1-4.5 Years of experience with acumen for Automation Testing
- Experience in back end testing (ETL, API, Services, Data Center Automation etc)
- Experience in Frontend and/or RPA testing (Selenium, Robot Framework)
- Experience in designing and managing test suites for aforementioned use cases
- Experience in testing Android/iOS apps and performing ui automation for either is a plus
- Prior experience in using tools like Testrail, jira and confluence is a plus
- Good analytical, reasoning and problem solving skills required.
- Work well in a collaborative, team based environment (both work autonomously and as part of a team)
What you will do:
- Reviewing, drafting and negotiating commercial agreements and legal documents ensuring the company’s interests are fully protected in all contracts entered into
- Providing timely and commercially sound guidance and advice to management on all regulatory matters
- Executing of Legal Contracts & Agreements of all types and nature viz. vendor, purchase contracts, rental, sale deeds, NDAs, consultancy contracts, technology licensing, manpower related, etc.
- Implementing corporate actions like buyback, incorporation, restructuring, mergers or other similar activities
- Preparing for and conducting Board and general meetings, minutes & proceedings of Board & general meetings; maintaining other statutory registers
- Filing of various forms, resolutions, and returns under the Companies Act, correspondence, and filing returns with various statutory authorities
- Preparing and circulating circular resolutions for board and committee approval from time to time
- Recommending changes to processes and procedures to reduce compliance risk and raising operational standards
- Assisting auditors by providing required clarifications and compliance of audit requirements as well as implementation of audit observations
- Assisting management with legal aspects of Fraud management
- Assisting with communication with government agencies seeking information regarding possible fraud cases
- Handling customer complaints and consumer legal notices and taking initiative for amicable settlement of the same
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- Bachelor's Degree in Law (LLB) from a reputed college
- Membership of the Institute of Companies Secretaries of India
- 3 to 5 years experience in a regulated financial firm
- Experience in B2B and B2C financial institutions, fintech companies, and credit institutions
- Expertise in Indian laws and regulations concerning payments products such as credit cards, debit cards, direct debit, eMoney, consumer credit, and alternative payment methods
- Excellent oral, written and business communication skills in English
- Ability to provide independent advice to senior level management on highly technical matters with proper analysis
- Knowledge of and experience with laws dealing with government and/or commercial contract administration, particularly contract negotiation, preparation, and administration
- Good planning and organizational skills
- Proven ability to delicately solve sensitive matters
- Ability to establish effective working relationships throughout the Company
- Ability to accurately proofread and correct documents
- Ability to set priorities and work under pressure
- Ability to prepare reports, research and explore assigned tasks


Experience: 5+ Years
An Architect is a hands-on, talented, innovative, and practical individual with functional experience to design, implement and support the delivery of core products and product components.
- Capable of working under minimal direction and exercising considerable latitude, they will provide technical expertise in developing solutions to complex software engineering problems, which require frequent use of ingenuity and creativity.
- Experienced in designing application framework solutions, performing architectural analysis, and identifying issues and provide solutions for the business problems.
- Sound functional knowledge of application architecture service architecture, code modularity, data synchronisation, customisable workflow management, partner application integration and API developer frameworks.
- Responsibilities:
- Lead the design and development of new architecture and major functional upgrades for the most advanced capabilities
- Provide technical guidance and mentorship to engineers, designers, and developers.
- Engage cross-organizational teams such as Product Management, Integrations, Services, Support, and Operations, to ensure the success of overall software development, implementation, and deployment.
- Requirements:
Ideal candidate should have
- 7+ years of system implementation experience
- Experience with any of the following languages like Java / Nodejs / ROR / Python
- Expertise in micro service / Data modelling / AWS / Messaging
- Expertise in building scalable & reliable systems
- Good Experience in working with technologies like AWS, Redis,
- Experience in messaging systems like SQS/RabbitMQ
- Good knowledge of caching, Databases, distributed systems.
- Strong problem solving and analytical skills
- Good experience with Devops

