About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them.
Job Description
- Preference would be given to having experience in IVR and Call Center application development.
- Hands-on experience in Kamailio SIP Server
- Hands-on experience in WEBRTC
- Asterisk integration with PSTN is preferred.
- Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
- Scripting with Shell, Perl.
- Experience in installing Hosted VoIP
Nice to have- Good knowledge of SIP and IAX.
- MySQL and Telephony Domain.
- Ability to test and troubleshoot Asterisk applications/issues
- Knowledge of C programming in Asterisk
Qualifications
Candidate Profile
The candidate must have:
- 2 - 4 years of experience working on the Asterisk platform.
- Strong Knowledge of PBX, SIP, and RTP protocols.
- Strong knowledge of multi-asterisk server architecture
- Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
- Worked on Queue, IVR and Voicemail-related applications.
- Expert in Asterisk installation, configuration and troubleshooting.
- Expert knowledge of installing and configuring Asterisk with PSTN card.
- R & D skills in Asterisk.
- Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Responsibilities:
● Design and develop websites and web applications from initial concept, site architecture, and user interface to finished deliverables.
● Write clean, secure, test-driven, easily maintainable and modular codes adhering to the technical standards.
● Database designing and maintenance.
● Create and update reusable code libraries to streamline the development cycle.
● Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
● Collaborate and work with front-end/mobile developers on the backend needs of projects.
● Client communication (verbal/written) as and when required.
Required Skills:
● Previous working experience as a PHP / Laravel developer. Experience in CMS like Drupal and WordPress will be an added advantage.
● Excellent knowledge of the Laravel framework and experience building factories/facades/libraries using abstract classes, interfaces, and traits.
● Good knowledge of RDBMS (MySQL/MS SQL/PostgreSQL), database designing and query optimization techniques.
● Good core knowledge of HTML5, CSS3, jQuery and Bootstrap framework.
● Hands-on experience in RESTful API design and development, including implementing oAuth2.0 for authentication and authorization.
● Strong problem-solving and analytical skills.
● Excellent communication (verbal/written) skills.
1. As a founding backend engineer, tackle a wide range of technical challenges: from
designing powerful new integrations to scaling our real-time web service to hundreds
of users
2. Build high-impact, end-user features that vastly improve user productivity.
3. In a small cross-functional team you will collaborate closely to discuss the feasibility
and direction of prototypes or planned product features.
4. Address complex problems at both an application and system-level, and maintain
existing codebases
5. Work directly with CTO to set the tone for the engineering culture and create
processes for improving engineering standards
This role is tailor-made for you if
1. You have a work experience of 3+ years as a Backend Developer
2. You have hands-on experience with Node JS, Golang will be a plus
3. Demonstrated fluency with REST APIs, third-party libraries, and client/server
architectures
5. You have experience with maintaining backend microservices
6. You are comfortable conducting code reviews and giving feedback to ensure high
standards of code maintainability and extensibility
7. You are energized by ambiguity and can create structure in a dynamic, fast-paced
environment
8. You’ve high confidence, low ego, and are generally a good human being :)
You earn brownie points if
1. You love Slack (we are a Slack first company)
2. You have been part of an early/mid-stage start-up before
3. You love TechCrunch. We are obsessed with reading and talking about startups
4. You have created some amazing open-source projects
Strong foundation and knowledge of frontend web technologies: HTML/CSS/Javascript
AngularJS/Angular/ReactJS/VueJS frameworks and libraries for the frontend
Experienced using NodeJS platform and techniques for handling asynchronous calls (Promise, Observables).
Real time experience working on any cloud tech(AWS)
Experience with Laravel is most welcomed .
Experience/Knowledge of page optimization for reducing load time and SEO
Experience/knowledge in source code versioning control using GIT, such as GITHUB will be added advantage
Knowledge of SDLC & Agile software development will be added advantage
Able to work independently as well as within a team
Open to learning new technologies and trends.
Responsibilities
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Bidding on different portal (Like, Upwork, Guru, Freelancers etc)
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople
Requirements
- Proven working experience as a business development manager
- Proven sales track record
- Experience in customer support is a plus
- Proficiency in MS Office
- Proficiency in English
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport
- Time management and planning skills
- Need At least 2-year experience in fast paced staffing environment working on IT, Non-IT and Techno-Functional Requirement like Business Analyst, IT Project Manager, Marketing Manager, Digital Marketing, Program Manager, Software QA Engineer, Software Developer, Accountant, Accounting Manager etc.
- Good in communication and can work independently with minimal supervision.
- Should be well aware of the recruitment process and related terms like MSP/Markup/Rate Negotiation.
- Team Player.
- Ability to learn and grasp new skills.
- Positive Attitude towards Work.
- Not looking for a specialist recruiter for a particular domain, we need someone who can work on all types of requirements as per the business need.
- Qualification: Any Graduate.
Customer service and care of the customers
- By entering customer data in to the data base
- By updating customer information
- By handling customer telephone calls and making required activities
- By actively preventing terminations of contracts and reduce of purchased services
- By handling customer feedback and making required activities
- By making customer satisfaction surveys
- By follow up of first delivery to new customer
- By follow up of contract termination and final invoicing
- By making invoicing to customers
- By printing of delivery lists
- By archive of customer documents
Job Responsibilities:
This role requires you to work on Linux systems and their associated services which provide the capability for IG to run their trading platform. Team responsibilities include daily troubleshooting and resolution of incidents, operational maintenance, and support for proactive and preventative analysis of Production and Development systems.
- Managing the Linux Infrastructure and web technologies
- Patching and upgrades of Redhat Linux OS and server firmware.
- General Redhat Linux system administration and networking.
iii. Troubleshooting and Issue Resolution of OS and network stack incidents.
iv. Configurations management using puppet and version control.
v. Systems monitoring and availability.
vi. Web applications and application routing.
vii. Web-site infrastructure, content delivery, and security. - Day to day responsibilities will include: Completing service requests, responding to Incidents and Problems as they arise as well as providing day to day support and troubleshooting for Production and Development systems.
3. Create a run book of operational processes and follow a support matrix of products.
4. Ensuring Internal Handovers are completed, and all OS documentation is updated.
5. Troubleshoot system issues, plan for future capacity, and monitor systems performance.
6. Proactive monitoring of the Linux platform and ownership of these tools/dashboards.
7. Work with the delivery and engineering teams to develop the platform and technologies, striving to automate where possible.
8. Continuously improve the team, tools, and processes, support regular agile releases of applications and architectural improvements.
9. The role includes participating in a team Rota to provide out-of-hours support.
Person Specification:
Ability / Expertise
This position is suited to an engineer with at least 8 years of Redhat Linux / Centos Systems Administration experience that is looking to broaden their range of technologies and work using modern tools and techniques.
We are looking for someone with the right attitude: -
Eager to learn new technologies, tools, and techniques alongside applying their existing skills and judgment.
• Pragmatic approach to balancing different work priorities such as incidents, requests and
Page Break troubleshooting.
- Can do/Proactive in improving the environments around them.
• Sets the desired goal and the plans to achieve it.
• Proud of their achievements and keen to improve further.
This will be a busy role in a team so the successful candidate’s behaviors will need to strongly align with our values:
• Champion the client: customer service is a passion, cultivates trust, has clarity and communicates well, works with pace and momentum
• Lead the way: innovative and resilient, strong learning agility and curiosity
• Love what we do: Conscientiousness - has high self-discipline, carefulness, thoroughness, and organization, Flexible and adaptable
The successful candidate will be able to relate to the statements above and give examples that back them up. We believe that previous achievements signpost a good fit at IG.
Qualifications
Essential:
• At least 4 years’ Systems Administration experience with Redhat Enterprise Linux / Centos 5/6/7 managed through a Satellite infrastructure.
• Managed an estate of 1000+ hosts and performed general system administration, networking, backup, and restore monitoring and troubleshooting functions on that estate.
• 1 Years of experience with scripting languages (bash/Perl/Ruby) and automating tasks with Puppet and Redhat Satellite. Experience with custom RPM generation.
• Strong analytical and troubleshooting skills. You will have resolved complex systems issues in your last role and have a solid understanding of the tools needed to do so.
• Excellent Communication (Listening, speaking, the transmission of concepts with/without examples, etc).
• Calm under pressure and work to tight deadlines. You will have brought critical production systems back to life.
Build large scale web applications with Single Page Applications (SPA) architecture.
Experience to develop MV(C) based front end frameworks.
Experience with JavaScript, HTML, CSS.
Experience with JavaScript frameworks like Angular, preferably React.JS.
Good understanding of asynchronous request handling, partial page updates, AJAX and Redux.
Proficient with Chrome Developer Tools.
Additional Preferred Qualifications
Experience in Restful API services.
Experience in using performance, analytics and UX tools.
Experience with pull request process and contributing to OSS on github.com.
Experience with unit testing frameworks Mocha and Chai.
Experience with Jenkins.