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Desired Candidate Profile:
- 6+ years of experience delivering enterprise-wide technical projects. 2-3 years of experience of which should have been spent managing, growing and retaining talent within teams
- Hands-on experience programming with RESTful APIs, Python, deployment and run time environments like Docker, Kubernetes
- Hands on front end experience in HTML, Javascript, React, and CSS.
- Deeper understanding of the network layer, HTTP, HTTPS, cookies, local storage.
- Ability to solve complex integration and product questions, looking at issues analytically.
- Organize team’s scrums, and prepare roadmap for dev tools
- Track integration success and ensure deadlines are met. Provide input to a scalable technical integration and account management process.
Desired Skills:
- Bachelor’s degree in Computer Science or relevant experience with other degrees.
- Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
- Experience leading multi engineer projects and mentoring junior engineers.
- Ability to work in a fast-paced environment, multi-task, and perform under pressure, possessing a high level of energy, efficiency, and flexibility.
- Excellent business writing, presentation and communication skills.
2) Writing / Proof-reading corporate website content for US and UK based clients.
3) Preparing documentation, user manual and technical documentation for several IT projects related to
Magento,WordPress,WooCommerce,Shopify etc.
4) Preparing Content for Social Media Promotion.
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
Contact HR Garima
- Develop system and program specifications to meet client needs
- Analyze the impact of new systems or system changes on existing technology
- Design and maintain database structures to support system requirements
- Build and configure CRM forms, views, dashboards, and workflows
- Create and maintain schema and code to support system/program requirements
- Adhere to company standards, policies, and procedures
- Create and maintain appropriate user and technical documentation
- Provide client support, as needed
- Work with clients to resolve problems in a timely manner and escalate as appropriate
- Participate in company initiatives and committees
Qualifications
- Bachelor’s degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related field.
- Experience with CRM 2013/2015/2016, D365 CE modules such as Finance/Supply Chain/Sales/Marketing/Service/Field Services and CRM Portal
- Microsoft Dynamics Sales and Customer Engagement applications (CRM) product experience
- Professional CRM certification OR agree to achieve appropriate certification in an agreed-upon timeframe
- Experience implementing and customizing Dynamics CRM and Dynamics 365
- Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills
- The ability to handle multiple tasks, simultaneously
- The ability to work independently or as part of a team
- Knowledge in Azure technologies like API, Azure Functions, Logic Apps development is advantageous
Responsibility
- Manage largeamounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Must be Graduated or Post-Graduated.
- Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Job Responsibilities:
- Handling inbound and outbound call
- Ability to assess customer needs and respond to them.
- Match customer needs with vendor availabilty
- payment assistance to cutomer
- Proficient with Microsoft Office. Word, excel
- Key Skills:
- Great command over English and Hindi
- Comfort with medical and fitness terminology
- Ability to work in tight schedules
- Ability to work independently
- Experience in customer service or call centre background preferrred
Location : Indore
Qualification : B. E / M. C. A / B. C. A / M. B. A
Experience : 1 to 4 Years
Role/Skills :
New client acquisition, managing sales pipeline.
Experience in client handling and client retention.
Sound technical understanding and knowledge of software development processes.
Plan and implement new strategies for business development, marketing & promotional strategies.
Generating business through online freelancing portal likes Odesk, Elance, freelancer etc.
Should have prior experience in software or Web Development Company Excellent verbal and written communication skills.
Immediate Joiners will be preferred
Salary: No bar for right candidates
Votive Technologies
308, Shree Vardhan complex
4 RNT Marg Indore(MP)
www.votivetech.com
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers