11+ PSTN Jobs in India

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

 Participate and contribute in platform requirements/story development.

 Contribute to the design and design alternatives to the requirements/stories and also participate in design reviews.

 Involved in Platform Sprint activities.

 Development of assigned stories in appropriate languages defined for each module.

 Develop Unit test cases and execute them part of continuous integration pipeline.

 Participate in peer code reviews

Years of experience needed –

 4+ years or more on Golang development.

Technical Skills:

 4+ years of development experience on Golang based development projects

 Mandatory Skills – Golang, AWS , JavaScript, CSS, HTML

 Must have experience in design and development of front end and back-end services for various business processes

 Good experience on Java, Spring boot & Microservices

 Experience using versioning controls such as GitHub

 Experience in working with SQL & NOSQL databases

 Understanding of containerization technologies such as docker, Kubernetes

 Good knowledge and hands-on on Unit Testing and available Test Frameworks

Job Description

Mandatory Requirements 

• Experience in AWS Glue

• Experience in Apache Parquet 

• Proficient in AWS S3 and data lake 

• Knowledge of Snowflake

• Understanding of file-based ingestion best practices.

• Scripting language - Python & pyspark

CORE RESPONSIBILITIES

• Create and manage cloud resources in AWS 

• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies 

• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform 

• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations 

• Develop an infrastructure to collect, transform, combine and publish/distribute customer data.

• Define process improvement opportunities to optimize data collection, insights and displays.

• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible 

• Identify and interpret trends and patterns from complex data sets 

• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders. 

• Key participant in regular Scrum ceremonies with the agile teams  

• Proficient at developing queries, writing reports and presenting findings 

• Mentor junior members and bring best industry practices.

QUALIFICATIONS

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales) 

• Strong background in math, statistics, computer science, data science or related discipline

• Advanced knowledge one of language: Java, Scala, Python, C# 

• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake  

• Proficient with

• Data mining/programming tools (e.g. SAS, SQL, R, Python)

• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum)

• Data visualization (e.g. Tableau, Looker, MicroStrategy)

• Comfortable learning about and deploying new technologies and tools. 

• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines. 

• Good written and oral communication skills and ability to present results to non-technical audiences 

• Knowledge of business intelligence and analytical tools, technologies and techniques.

Familiarity and experience in the following is a plus: 

• AWS certification

• Spark Streaming 

• Kafka Streaming / Kafka Connect 

• ELK Stack 

• Cassandra / MongoDB 

• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools

We’re in search of an experienced QA Team Leader to handle testing of the company’s product or system. As QA Team Leader you will be responsible for designing and implementing tests, debugging issues, performing root-cause analyses, defining corrective actions, and tracking quality assurance metrics. You will be responsible for our student test engineers to follow up and coach them. Dare to make a difference and have an impact from Day One!

Job Profile:

Role and responsibility

• Create detailed, comprehensive, and well-structured testing documentation.
• Allocate work across the team to ensure business requirements are met.
• Design and execute test plans, test cases, and test scripts for functional, regression, and performance testing.
• Establish QA metrics, goals, and objectives in alignment with organizational objectives.
• Manage the QA testing environment, including configuring test environments and maintaining test data integrity.
• Expert in the API testing.
• Proficient in the database testing
• Experienced with J Meter
• Participating in daily stand-up meetings, sprint planning, and sprint retrospectives.
• Collaborate with cross-functional teams, including product development, engineering, and customer support, to identify quality issues and drive resolution.
• Conduct thorough testing of software applications, systems, and products to identify defects and ensure adherence to quality standards.
• Stay current with industry trends and best practices in software quality assurance and testing methodologies.

Skills and qualifications

• Bachelor’s or master’s degree in engineering.
• Min 6 years of experience in software testing
• Strong knowledge of software QA methodologies and tools
• Strong communication and interpersonal skills
• Ability to lead and motivate a team of testers
• Ability to work in a fast-paced environment and meet deadlines
• Experience with test management tools (e.g. JIRA, Quality Center)
• High effectiveness in managing cross-functional teams.
• Having experience in automation testing will be an added advantage like selenium, APM, Rest Assured/Karate Framework, Jenkin

Python/Django Developer will be responsible for implementing the relevant Server-Side Architecture for a Web Application based on the client's requirement for new and existing products. The primary focus will be on the development of software packages ensuring high quality and ease of usability to requests from various teams.

Duties & Responsibilities:

- Writing reusable, testable and efficient code 

- Design and Implementation of low-latency, user-friendly web and mobile-based applications 

- Devise and develop user-friendly software solutions for automation of industry processes 

- Contribute to design reviews and discussions across software teams. 

- Following strict security protocols without any deviation is of prime importance.

- Implementing DevOps in all projects and establishing best practices in the team.

Preferred Skills & Knowledge:

- Strong programming skills in Python/Django

- Experience with Angular, JavaScript frameworks/libraries

- Hands-on experience with MySQL, PostgreSQL or other RDBMS

- Experience with Web application security and secure coding practices

- Strong Analytical thinking and problem-solving ability

- Familiarity with software collaboration tools - GIT

- Ability to work with a distributed and diverse team of researchers and developers.

- Excellent English language communication skills, both written and verbal.

- High level of innovation and motivation

Desired Candidate Profile

• Flexibility and creativity in developing the business
• Ability to multi-task
• Ability to deal with frequent and changing deadlines
• Ability to perform individually as well    

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 

Qrata is currently searching for MERN stack developer for Omani start up Delivery Company.

Who are we?

The company begin its life in June 2018 as Oman’s first online delivery mobile application, in the capital city Muscat. The application allows customers in Muscat to place an order from a choice of restaurant or food outlet and get it delivered within the comforts of their home. The application allows services on Android and IOS both.

It’s envisions itself as the ideal delivery and discovery platform for everything under the sky. With customer satisfaction on top of our priority list ,it ensures that customers receive the best of both the worlds. A wide range of products and fast efficient delivery are the areas where the company constantly wants to excel.

Role – MERN Stack Dev.

1. 3+ years of experience in MERN (Node, React.JS)
2. Algorithms & Data structure concepts
3. B2C App / Product Company Experience
4. BE and BTECH in Computer, Computer Science, IT

• Develop Magento extensions based on requirements given
• Customize 3rd party Magento extensions
• Diagnose and fix bugs in Magento websites
• Customize Magento functionalities by following Magento standards
• Optimize speed of Magento by identifying and fixing bottlenecks

• Proficient in Object-Oriented PHP, MVC, Javascript, jQuery, prototype, SQL, HTML, and CSS
• Extensive in developing Magento extensions and themes
• Deep understanding of the Magento architecture and data flow
• Thorough understanding of Magento concepts of Layouts, Blocks, Models, Controllers, Helpers, Observers, etc
• Understands the ORM concepts and database structure of Magento
• Knows how to extend Magento functionalities including REST APIs
• Understands the performance bottlenecks of Magento and the ability to write optimized code
• Knowledge in Magento 2 is an added advantage
• Knowledge in Linux environments
• Good knowledge in GIT concepts and operations
• Knows how to consume 3rd party RESTful services
• Magento Developer Certification is an added advantage