Channel Sales Executive

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

“I DESIGN MY LIFE” is an Online Business Consulting/ Coaching Company headed by renowned Business Coach – Sumit Agarwal. We provide online consulting and trainings to Business Owners of SMEs, MSMEs across India.

You can find more about us here: https://idesignmylife.net/careers/

This is a hands-on position. The role will have the following aspects:

POSITION: Software Developer

LOCATION: Full time(permanent) work from home opportunity

LANGUAGES: JavaScript, MySQL, Python, Erp Next, HTML, CSS, and Bootstrap

ROLE : We are looking for people who can

• Code well
• Have written complex software
• Self-starters - Can read the docs and don't need hand-holding
• Experience in Python/Javascript/jQuery/Vue/MySQL will be a plus
• Functional knowledge of ERP will be a plus

Basic Qualifications

• BE / B.Tech - IT/ CS
• 1 / 2+ years of professional experience
• Strong C# and SQL skills
• Strong skills in React and TypeScript
• Familiarity with AWS services or experience working in other cloud computing environments.
• Experience with SQL Server and PostgreSQL.
• Experience with automated unit testing frameworks.
• Experience in designing and implementing REST APIs & micro services-based solutions.

We are seeking a talented Automation Engineer to design testing procedures for our software applications.

This position will own and promote the QA Automation standards and practices across the Engineering department.

As an Automation Engineer, you will oversee and participate in the development, execution, and maintenance of test plans and automation test scripts.

Primary Responsibilities:

• Develop test strategies, plans, and maintain automation test data
• Develop and continuously improve automated tests as new system features and enhancements are developed
• Execute automated tests and manage the resulting defect log through the point of defect fix validation
• Ensure the appropriate test environments and infrastructures are in place and kept up to date
• Identify and report to product teams questionable functions, performance concerns, and inconsistencies
• Document and mentor QA engineers in the use of the testing framework
• Assist in the identification, selection, and implementation of tools, technologies, and practices that support the overall QA process
• Contribute to accurate time estimates for automation test development

Requirements:

• Degree in engineering with 2 - 6 years of experience in Automation
• Knowledge of the current industry-wide testing techniques, tools, and methodologies
• Experience building automation frameworks for web-based software as well as on mobile platforms. Experience with Selenium is a plus
• Strong background in automation using object-oriented programming language (C# and/or Java)
• Ability to create tests in chosen framework by reviewing code commits and user stories
• Integrate automated testing into a Jenkins CI/CD framework
• Strong SQL skills and/or data validation
• Ability to articulate and drive sustainable processes
• Strong interpersonal, project management and organizational skills
• Ability to work independently and in a team-based setting
• Experience working in an Agile Scrum environment
• Excellent written and verbal communication skills
• Willingness to pitch ideas and test new approaches

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.
• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.