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Process Optimization Jobs in Bangalore (Bengaluru)

Explore top Process Optimization Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Sr. Manager - Customer Engagement

Founded 2014
6-50 employees
Raised funding
Customer Success (Customer Support)
Customer Relationship Management (CRM)
Communication Skills
Community Management
Team Management
Process Optimization
Data Analytics
Location icon
Bengaluru (Bangalore)
Experience icon
3 - 7 years
Experience icon
10 - 16 lacs/annum

Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.

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Job poster profile picture - Suren Sultania
Suren Sultania
Job posted by
Job poster profile picture - Suren Sultania
Suren Sultania
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