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Looking for Quality Engineer role for one of our clients for Gurugram Location.

Location: Gurugram

Budget: 10 LPA

Notice: Immediate - 20 Days (Max)

Honors bachelor’s degree in engineering or science fields or equivalency.

Mandatory Skills:

Hands-on experience of PFMEA & Control Plan.

Hands on experience of PPAP, MSA, SPC documentation creation, review and Approval from suppliers.

Hands-on experience of Validation activity – IQ, OQ & PQ

Basic knowledge with GMP, ISO 13485, 21 CFR Part 820 standards

Willing to travel in support of business needs to different geographical locations.

Excellent Communication Skills.

Who are we?

We are incubators of high-quality, dedicated software engineering teams for our clients. We work with product organizations to help them develop new products, scale existing products or modernize their legacy technology solutions. Incubyte strives to find people who are passionate about products, and want to learn and grow along with us. We work with a limited number of clients at a time on dedicated, long term commitments with an aim to bringing a product mindset into services.

What we are looking for

We’re looking to hire motivated and energetic Product Analysts. People who can communicate effectively and clearly by crafting, articulating, and executing a clear product vision that is consistent with the client’s short and long term business strategy. People who are proud of the work they do and are continuously on a lookout for improvement opportunities. High quality, motivated and passionate people who make great teams.  

What you’ll be doing

You’ll be working with product managers and clients to identify, document, evaluate product requirements and roadmaps, and define measures of success. Understand customer and business needs and develop relevant documentation. Managing business requirements through design, develop, testing, and delivery phases to ensure business needs are met.

You will be responsible for all aspects of the product – from writing requirements, maintaining prioritized backlogs, analyzing product performance for improvement opportunities and working with the design and engineering teams during execution. You will make data driven decisions and gather the data you need to prove/disprove your hypothesis. You own every aspect of the product, and obsessively track usage to drive constant evolution. And, most importantly, you’ll be making a pledge that you’ll never stop learning!

Incubyte Values:

        Relentless Pursuit of Quality with Pragmatism: We uphold the highest standards and strive for technical excellence while balancing ambition with practicality.

Extreme Ownership: We take complete responsibility for our work, decisions, and outcomes, fostering a culture of accountability.

Proactive Collaboration: We actively seek opportunities to collaborate, leveraging team strengths for collective success.

Active Pursuit of Mastery: We are committed to continuous learning and improvement, aiming for excellence in our craft.

Inviting and Giving Feedback Effectively: We provide timely, respectful feedback and create a safe space for open communication.

Ensuring Client Success: We are dedicated to building software that helps our clients succeed, treating their goals as our own.

Skills you need in order to succeed in this role

• Sense of Ownership: Do whatever it takes to meet development timelines
• Ability to understand complex business environments and interdependent relationships for business requirements
• Experience working in Agile and Extreme Programming methodologies in a continuous deployment environment
• Excellent communication skills: You will be communicating with our clients’ teams during the integration/deployment phase and business teams. Strong consultative, listening and analytical skills are a must
• Exceptional presentation skills to clearly and concisely report on product status/performance to management and client stakeholders
• Attention to detail and clarity of thought to be able to create product documentation and assist in the sales and pre-sales process
• Solid product mindset to be able to coordinate between different functional teams that build, manage and support the product 
• Solid understanding of software engineering concepts: While you won’t be leading the development team directly, you should have a solid grasp of how any technology product is built, to be able to drive strategy
• Exceptional problem solving and data analysis skills. Highly organized with the ability to meet internal and external deadlines
• Strong Excel and SQL: You must be extremely comfortable handling large chunks of disparate data sets and dive into the data yourself to derive meaningful insights out of those
• Knowledge of customer experience and user experience design principles would be a plus

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

1. Work with product managers, product marketing and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, and platform documentation (tooltips, welcome instructions)

2. Buil and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques

3. Learn complex concepts, and communicate the information in a way that is engaging and understood by users

4. Act as an editor to ensure consistency in training documentation

Why should you join us?

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

1. Competitive Salary

2. Company paid Health Insurance

3. Friendly and supportive work culture

4. Other perks such as free snacks and an informal dress code

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

• Handling customer queries through inbound/outbound chat and phone calls.
• Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
• Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
• Help stakeholders understand changes in the voice of customers/partners. 
• Provide RCAs on hits and misses in business performances.
• Collaboratively work with the operation team. 

What we’re looking for:

•  Consistent performer who handles stressful situations and deadline pressures.
•  Experience of 1 - 3 years of experience in customer support.
• Also, freshers with good communication and wanted to work in startup 
• Candidates who have handled the non voice process will be preferred. 
•  Ability to work in a collaborative environment.
•  Empathy with a knack for understanding what a customer really needs and why they need it
•  Bachelor's degree in any discipline.

Skills we are looking for: 

• Strong customer engagement skills
• Strong communication skills 
• Very strong relationship skills 
• Good problem solving and analytical skills
• Demonstrated ability to develop creative solutions

*Experience on Magento Enterprise & Magento 2.0, Experience in development, customization and integration on Magento 2.0, Proficient in PHP/MySQL

*Experience on Magento Enterprise, Development of new Magento plugins

*Working knowledge shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites

Our client is a pet-care focused digital aggregator across various categories such as food, accessories, toys and grooming essentials. Their focus segment is the rapidly increasing community of pet parents. They offer expert-led online pet care consultation, training and healthcare services and products for dogs and cats, covering the lifecycle of a pet acting as a one stop shop. It is headquartered in Bangalore and was co-founded by startup veterans of whom 2 are IIM-Lucknow alumni and one is a Chartered Accountant. Our venture capital-backed client is funded by tier 1 investors and has raised approx. $3.5 mn in funding.

As a Copywriter, you will be responsible for starting our journey of creating conversations that connect and engage our audience.

• Thinking, feeling and finding the right words to connect with young pet parents in the country
• Ideating on campaigns and seeing them through execution by writing scripts and other relevant copy pieces
• Collaborating with internal partners to interpret project briefs and developing relevant concepts into copy
• Writing copy for all customer channels, including but not limited to ads, web banners, website copy, newsletters, and emailers

Desired Candidate Profile

• At least 3+ years work experience as a copywriter
• Skill in short form writing
• In-depth knowledge of Google and social media ad writing
• Knowledge on social media trends and content innovations
• Attention to detail
• Excellent written and verbal communication skills
• Comfort in working in a startup environment

What you will do: