Need Quality EngineerPFMEA,Control Plan,PPAP,MSA for Gurugram location

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Company: Grey Chain AI

Location: Remote

Experience: 7+ Years

Employment Type: Full Time

About the Role

We are looking for a Senior Python AI Engineer who will lead the design, development, and delivery of production-grade GenAI and agentic AI solutions for global clients. This role requires a strong Python engineering background, experience working with foreign enterprise clients, and the ability to own delivery, guide teams, and build scalable AI systems.

You will work closely with product, engineering, and client stakeholders to deliver high-impact AI-driven platforms, intelligent agents, and LLM-powered systems.

Key Responsibilities

• Lead the design and development of Python-based AI systems, APIs, and microservices.
• Architect and build GenAI and agentic AI workflows using modern LLM frameworks.
• Own end-to-end delivery of AI projects for international clients, from requirement gathering to production deployment.
• Design and implement LLM pipelines, prompt workflows, and agent orchestration systems.
• Ensure reliability, scalability, and security of AI solutions in production.
• Mentor junior engineers and provide technical leadership to the team.
• Work closely with clients to understand business needs and translate them into robust AI solutions.
• Drive adoption of latest GenAI trends, tools, and best practices across projects.
• 
  

Must-Have Technical Skills

• 7+ years of hands-on experience in Python development, building scalable backend systems.
• Strong experience with Python frameworks and libraries (FastAPI, Flask, Pydantic, SQLAlchemy, etc.).
• Solid experience working with LLMs and GenAI systems (OpenAI, Claude, Gemini, open-source models).
• Good experience with agentic AI frameworks such as LangChain, LangGraph, LlamaIndex, or similar.
• Experience designing multi-agent workflows, tool calling, and prompt pipelines.
• Strong understanding of REST APIs, microservices, and cloud-native architectures.
• Experience deploying AI solutions on AWS, Azure, or GCP.
• Knowledge of MLOps / LLMOps, model monitoring, evaluation, and logging.
• Proficiency with Git, CI/CD, and production deployment pipelines.

Leadership & Client-Facing Experience

• Proven experience leading engineering teams or acting as a technical lead.
• Strong experience working directly with foreign or enterprise clients.
• Ability to gather requirements, propose solutions, and own delivery outcomes.
• Comfortable presenting technical concepts to non-technical stakeholders.

What We Look For

• Excellent communication, comprehension, and presentation skills.
• High level of ownership, accountability, and reliability.
• Self-driven professional who can operate independently in a remote setup.
• Strong problem-solving mindset and attention to detail.
• Passion for GenAI, agentic systems, and emerging AI trends.

Why Grey Chain AI

Grey Chain AI is a Generative AI-as-a-Service and Digital Transformation company trusted by global brands such as UNICEF, BOSE, KFINTECH, WHO, and Fortune 500 companies. We build real-world, production-ready AI systems that drive business impact across industries like BFSI, Non-profits, Retail, and Consulting.

Here, you won’t just experiment with AI — you will build, deploy, and scale it for the real world.

Job Summary:

A Project Manager is responsible for planning, executing, and closing projects while ensuring they meet their objectives, are completed on time, within scope, and within budget. They lead cross-functional teams, communicate with stakeholders, and manage project risks.

Key Responsibilities:

Project Planning:

Define project scope, goals, and deliverables.

Develop a detailed project plan, including schedules, budgets, and resource allocation.

Create a project timeline and set milestones.

Team Leadership:

Assemble project teams and assign responsibilities.

Provide clear direction and motivation to team members.

Foster collaboration and effective communication among team members.

Resource Management:

Allocate and manage project resources, including personnel, equipment, and materials.

Monitor resource utilization and adjust as needed to meet project goals.

Risk Management:

Identify potential project risks and develop risk mitigation strategies.

Proactively address issues that may impact project success.

Budget Management:

Create and manage the project budget.

Monitor project expenditures and ensure they stay within budget constraints.

Quality Control:

Establish and monitor project quality standards.

Conduct regular quality assessments and take corrective actions as needed.

Communication:

Maintain open and clear communication with stakeholders, team members, and project sponsors.

Provide regular project status updates and reports.

Documentation:

Maintain accurate project documentation, including project plans, schedules, and reports.

Ensure all project documentation is organized and easily accessible.

Change Management:

Handle changes to project scope or requirements and assess their impact on the project.

Seek approvals for changes when necessary.

Project Closure:

Ensure all project deliverables are met and approved.

Conduct a project post-mortem to evaluate the project's success and identify areas for improvement.

Regards, 

HR Team 

ACE Online 

• Lead Flutter project for Fintech services.
• Develop new features, bugfixing and continuous improvement of the app.
• Willing to make high performance apps with great and clean UX/UI Required Skills.
• Candidate must have 2+ years of experience in the commercial development for native platforms Android (preferable) or iOS.
• Flutter experience 1+ years • Experience in the teamwork using git is the must.
• Mobile apps architectures knowledge.
• Good understanding of BLoC, RxDart, Clean Architecture and SOLID.
• Experience in using native Android or iOS code in Flutter project.
• Experience with the REST integrations is the must.
• Figma experience is the advantage.

About the role

We are looking for experienced developers, who have the aspirations and appetite in working in a start-up environment, and with relevant industry experience to make a significant contribution to our Digilytics^TM platform and solutions. 

Responsibilities

• Implementing High quality applications using front end technologies like Angular JS or Angular latest versions.
• Wherever possible take part in backend implementation.
• Suggest better and suitable alternative technologies and frameworks.
• Interacting with clients and gathering and documenting business requirements and solution designs to a high degree
• Recruiting and managing other personnel as relevant and achieving a high performance for self and the team
• Ensuring that clients are satisfied and do not have any negative feedback about the Company and the Executives provision of services
• Understand the Digilytics^TM vision and help in creating and maintaining a development roadmap
• Contribute to product development team and deliver product releases in a timely manner
• Ensure the quality of the product delivered
• Develop client-specific solutions using the product
• Liaise with multiple stakeholders and coordinate with our onshore and offshore entities

Expected and Desired Skills

• Strong programming skills and deep understanding of technical delivery
• Excellent understanding of analytical techniques and technology landscape
• Excellent problem-solving skills
• Good interpersonal skills and the ability to communicate ideas clearly at all levels
• Ability to work in unfamiliar business areas and to use your skills to create solutions
• Flexible approach to working environment and hours to meet the needs of the business and clients

Experience

• A start up mind set with proven experience working in both smaller and larger organisations having multicultural exposure
• Between 3-4 years of experience working closely with the relevant technologies, and developing world-class software and solutions

Education Background

• A Bachelors degree, or equivalent, preferably in Software Engineering and Computer Science

Roles & Responsibilities:

• As one of the earliest employees, there will be a lot on your plate. All the time!
• You'll build new product features from start to finish: through conception, research, maintenance, and polish. Think features to improve our collaborative student learning platform, such as new collaborative learning activities for teaching coding and other subjects.
• You'll build improvements to performance, reliability, and product polish — for example, improving the efficiency and performance of our replicated state systems.
• You'll build and improve processes and internal tools with simplicity and productivity in mind — such as, a tool to sync updates between zoho, slack etc.

This might be for you if...

• You have knowledge of ReactJS and any backend technology along with that
• You have been professionally coding for at least 3 years
• You have worked in a startup and relish the chaos and pressure
• You've built and maintained quality user interfaces that have reached a large audience, ideally while the product is experiencing rapid growth.
• You can readily learn most technologies as you go. To you, technologies are about tools and tradeoffs, not an ideology.
• You care about the business implications of anything you build. You're not just going after cool stuff — you understand the balance between craft, speed, and the bottom line.

Position :      Recruiter - (IT / Telecom)

Location : Delhi/NCR

Job Description

1) Should have Strong analytical and logical abilities

2) Excellent verbal & written communication skills
3) Should have Experience & Knowledge into domestic IT/Telecom hiring industry.
4) Strong Experience in Client Handling/Team Handling.

5) Experience in Sourcing profiles through Job Portals, Networking, Headhunting & Social Networking Sites.
6) Should have Knowledge about Technical Skills & Recruitment Process. (Sourcing).

7) Should have strong Telecom Technology Skills.

8) Must be target driven and must be able to thrive in a time pressured environment.

9) Strong Experience in End to End Recruitment Life Cycle(Sourcing to On boarding).

10) Familiarity with Applicant Tracking Systems and resume databases

11) Screen incoming resumes and application forms

12) Following up on the interview process status

13) Reference and background checks
14) Must have basic knowledge of Salary Heads
15) Comfortable for travelling if required to visit rest of the offices