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About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.
Roles and Responsibilities:
- AWS Cloud Management: Design, deploy, and manage AWS cloud infrastructure. Optimize and maintain cloud resources for performance and cost efficiency. Monitor and ensure the security of cloud-based systems.
- Automated Provisioning: Develop and implement automated provisioning processes for infrastructure deployment. Utilize tools like Terraform and Packer to automate and streamline the provisioning of resources.
- Infrastructure as Code (IaC): Champion the use of Infrastructure as Code principles. Collaborate with development and operations teams to define and maintain IaC scripts for infrastructure deployment and configuration.
- Collaboration and Communication: Work closely with cross-functional teams to understand project requirements and provide DevOps expertise. Communicate effectively with team members and stakeholders regarding infrastructure changes, updates, and improvements.
- Continuous Integration/Continuous Deployment (CI/CD): Implement and maintain CI/CD pipelines to automate software delivery processes. Ensure reliable and efficient deployment of applications through the development lifecycle.
- Performance Monitoring and Optimization: Implement monitoring solutions to track system performance, troubleshoot issues, and optimize resource utilization. Proactively identify opportunities for system and process improvements.
Mandatory Skills:
- Proven experience as a DevOps Engineer or similar role, with a focus on AWS.
- Strong proficiency in automated provisioning and cloud management.
- Experience with Infrastructure as Code tools, particularly Terraform and Packer.
- Solid understanding of CI/CD pipelines and version control systems.
- Strong scripting skills (e.g., Python, Bash) for automation tasks.
- Excellent problem-solving and troubleshooting skills.
- Good interpersonal and communication skills for effective collaboration.
Secondary Skills:
- AWS certifications (e.g., AWS Certified DevOps Engineer, AWS Certified Solutions Architect).
- Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
- Knowledge of microservices architecture and serverless computing.
- Familiarity with monitoring and logging tools (e.g., CloudWatch, ELK stack).
DevOps Lead Engineer
We are seeking a skilled DevOps Lead Engineer with 8 to 10 yrs. of experience who handles the entire DevOps lifecycle and is accountable for the implementation of the process. A DevOps Lead Engineer is liable for automating all the manual tasks for developing and deploying code and data to implement continuous deployment and continuous integration frameworks. They are also held responsible for maintaining high availability of production and non-production work environments.
Essential Requirements (must have):
• Bachelor's degree preferable in Engineering.
• Solid 5+ experience with AWS, DevOps, and related technologies
Skills Required:
Cloud Performance Engineering
• Performance scaling in a Micro-Services environment
• Horizontal scaling architecture
• Containerization (such as Dockers) & Deployment
• Container Orchestration (such as Kubernetes) & Scaling
DevOps Automation
• End to end release automation.
• Solid Experience in DevOps tools like GIT, Jenkins, Docker, Kubernetes, Terraform, Ansible, CFN etc.
• Solid experience in Infra Automation (Infrastructure as Code), Deployment, and Implementation.
• Candidates must possess experience in using Linux, Jenkins, and ample experience in Configuring and automating the monitoring tools.
• Strong scripting knowledge
• Strong analytical and problem-solving skills.
• Cloud and On-prem deployments
Infrastructure Design & Provisioning
• Infra provisioning.
• Infrastructure Sizing
• Infra Cost Optimization
• Infra security
• Infra monitoring & site reliability.
Job Responsibilities:
• Responsible for creating software deployment strategies that are essential for the successful
deployment of software in the work environment and provide stable environment for delivery of
quality.
• The DevOps Lead Engineer is accountable for designing, building, configuring, and optimizing
automation systems that help to execute business web and data infrastructure platforms.
• The DevOps Lead Engineer is involved in creating technology infrastructure, automation tools,
and maintaining configuration management.
• The Lead DevOps Engineer oversees and leads the activities of the DevOps team. They are
accountable for conducting training sessions for the juniors in the team, mentoring, career
support. They are also answerable for the architecture and technical leadership of the complete
DevOps infrastructure.
Bachelor's degree in Computer Science or a related field, or equivalent work experience
Strong understanding of cloud infrastructure and services, such as AWS, Azure, or Google Cloud Platform
Experience with infrastructure as code tools such as Terraform or CloudFormation
Proficiency in scripting languages such as Python, Bash, or PowerShell
Familiarity with DevOps methodologies and tools such as Git, Jenkins, or Ansible
Strong problem-solving and analytical skills
Excellent communication and collaboration skills
Ability to work independently and as part of a team
Willingness to learn new technologies and tools as required
Laravel Developer Responsibilities:
- Discussing project aims with the client and development team.
- Designing and building web applications using Laravel.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Scaling projects based on client feedback.
- Recording and reporting on work done in Laravel.
- Maintaining web-based applications.
- Presenting work in meetings with clients and management.
Laravel Developer Requirements:
- A degree in programming, computer science, or a related field.
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
- A portfolio of applications and programs to your name.
- Problem-solving skills and critical mindset.
- Great communication skills.
- The desire and ability to learn.
Note: We are hiring Tamil Nadu candidates only..

at Altimetrik
DevOps Architect
Experience: 10 - 12+ year relevant experience on DevOps
Locations : Bangalore, Chennai, Pune, Hyderabad, Jaipur.
Qualification:
• Bachelors or advanced degree in Computer science, Software engineering or equivalent is required.
• Certifications in specific areas are desired
Technical Skillset: Skills Proficiency level
- Build tools (Ant or Maven) - Expert
- CI/CD tool (Jenkins or Github CI/CD) - Expert
- Cloud DevOps (AWS CodeBuild, CodeDeploy, Code Pipeline etc) or Azure DevOps. - Expert
- Infrastructure As Code (Terraform, Helm charts etc.) - Expert
- Containerization (Docker, Docker Registry) - Expert
- Scripting (linux) - Expert
- Cluster deployment (Kubernetes) & maintenance - Expert
- Programming (Java) - Intermediate
- Application Types for DevOps (Streaming like Spark, Kafka, Big data like Hadoop etc) - Expert
- Artifactory (JFrog) - Expert
- Monitoring & Reporting (Prometheus, Grafana, PagerDuty etc.) - Expert
- Ansible, MySQL, PostgreSQL - Intermediate
• Source Control (like Git, Bitbucket, Svn, VSTS etc)
• Continuous Integration (like Jenkins, Bamboo, VSTS )
• Infrastructure Automation (like Puppet, Chef, Ansible)
• Deployment Automation & Orchestration (like Jenkins, VSTS, Octopus Deploy)
• Container Concepts (Docker)
• Orchestration (Kubernetes, Mesos, Swarm)
• Cloud (like AWS, Azure, GoogleCloud, Openstack)
Roles and Responsibilities
• DevOps architect should automate the process with proper tools.
• Developing appropriate DevOps channels throughout the organization.
• Evaluating, implementing and streamlining DevOps practices.
• Establishing a continuous build environment to accelerate software deployment and development processes.
• Engineering general and effective processes.
• Helping operation and developers teams to solve their problems.
• Supervising, Examining and Handling technical operations.
• Providing a DevOps Process and Operations.
• Capacity to handle teams with leadership attitude.
• Must possess excellent automation skills and the ability to drive initiatives to automate processes.
• Building strong cross-functional leadership skills and working together with the operations and engineering teams to make sure that systems are scalable and secure.
• Excellent knowledge of software development and software testing methodologies along with configuration management practices in Unix and Linux-based environment.
• Possess sound knowledge of cloud-based environments.
• Experience in handling automated deployment CI/CD tools.
• Must possess excellent knowledge of infrastructure automation tools (Ansible, Chef, and Puppet).
• Hand on experience in working with Amazon Web Services (AWS).
• Must have strong expertise in operating Linux/Unix environments and scripting languages like Python, Perl, and Shell.
• Ability to review deployment and delivery pipelines i.e., implement initiatives to minimize chances of failure, identify bottlenecks and troubleshoot issues.
• Previous experience in implementing continuous delivery and DevOps solutions.
• Experience in designing and building solutions to move data and process it.
• Must possess expertise in any of the coding languages depending on the nature of the job.
• Experience with containers and container orchestration tools (AKS, EKS, OpenShift, Kubernetes, etc)
• Experience with version control systems a must (GIT an advantage)
• Belief in "Infrastructure as a Code"(IaaC), including experience with open-source tools such as terraform
• Treats best practices for security as a requirement, not an afterthought
• Extensive experience with version control systems like GitLab and their use in release management, branching, merging, and integration strategies
• Experience working with Agile software development methodologies
• Proven ability to work on cross-functional Agile teams
• Mentor other engineers in best practices to improve their skills
• Creating suitable DevOps channels across the organization.
• Designing efficient practices.
• Delivering comprehensive best practices.
• Managing and reviewing technical operations.
• Ability to work independently and as part of a team.
• Exceptional communication skills, be knowledgeable about the latest industry trends, and highly innovative
DevOps Engineer
Job Description:
The position requires a broad set of technical and interpersonal skills that includes deployment technologies, monitoring and scripting from networking to infrastructure. Well versed in troubleshooting Prod issues and should be able to drive till the RCA.
Skills:
- Manage VMs across multiple datacenters and AWS to support dev/test and production workloads.
- Strong hands-on over Ansible is preferred
- Strong knowledge and hands-on experience in Kubernetes Architecture and administration.
- Should have core knowledge in Linux and System operations.
- Proactively and reactively resolve incidents as escalated from monitoring solutions and end users.
- Conduct and automate audits for network and systems infrastructure.
- Do software deployments, per documented processes, with no impact to customers.
- Follow existing devops processes while having flexibility to create and tweak processes to gain efficiency.
- Troubleshoot connectivity problems across network, systems or applications.
- Follow security guidelines, both policy and technical to protect our customers.
- Ability to automate recurring tasks to increase velocity and quality.
- Should have worked on any one of the Database (Postgres/Mongo/Cockroach/Cassandra)
- Should have knowledge and hands-on experience in managing ELK clusters.
- Scripting Knowledge in Shell/Python is added advantage.
- Hands-on Experience over K8s based Microservice Architecture is added advantage.
We are hiring candidates who are looking to work in a cloud environment and ready to learn and adapt to the evolving technologies.
Linux Administrator Roles & Responsibilities:
- 5+ or more years of professional experience with strong working expertise in Agile environments
- Deep knowledge in managing Linux servers.
- Managing Windows servers(Not Mandatory).
- Manage Web servers (Apache, Nginx).
- Manage Application servers.
- Strong background & experience in any one scripting language (Bash, Python)
- Manage firewall rules.
- Perform root cause analysis for production errors.
- Basic administration of MySQL, MSSQL.
- Ready to learn and adapt to business requirements.
- Manage information security controls with best practises and processes.
- Support business requirements beyond working hours.
- Ensuring highest uptimes of the services.
- Monitoring resource usages.
Skills/Requirements
- Bachelor’s Degree or Diploma in Computer Science, Engineering, Software Engineering or a relevant field.
- Experience with Linux-based infrastructures, Linux/Unix administration.
- Knowledge in managing databases such as My SQL, MS SQL.
- Knowledge of scripting languages such as Python, Bash.
- Knowledge in open-source technologies and cloud services like AWS, Azure is a plus. Candidates willing to learn will be preferred.
- Experience in managing web applications.
- Problem-solving attitude.
- 5+ years experience in the IT industry.
Job Dsecription:
○ Develop best practices for team and also responsible for the architecture
○ solutions and documentation operations in order to meet the engineering departments quality and standards
○ Participate in production outage and handle complex issues and works towards Resolution
○ Develop custom tools and integration with existing tools to increase engineering Productivity
Required Experience and Expertise
○ Having a good knowledge of Terraform + someone who has worked on large TF code bases.
○ Deep understanding of Terraform with best practices & writing TF modules.
○ Hands-on experience of GCP and AWS and knowledge on AWS Services like VPC and VPC related services like (route tables, vpc endpoints, privatelinks) EKS, S3, IAM. Cost aware mindset towards Cloud services.
○ Deep understanding of Kernel, Networking and OS fundamentals
NOTICE PERIOD - Max - 30 days
- Expertise in Infrastructure & Application design & architecture
- Expertise in AWS, OS & networking
- Having good exposure on Infra & Application security
- Expertise in Python, Shell scripting
- Proficient with Devops tools Terraform, Jenkins, Ansible, Docker, GIT
- Solid background in systems engineering and operations
- Strong in Devops methodologies and processes
- Strong in CI/CD pipeline & SDLC.
What we are looking for
Work closely with product & engineering groups to identify and document
infrastructure requirements.
Design infrastructure solutions balancing requirements, operational
constraints and architecture guidelines.
Implement infrastructure including network connectivity, virtual machines
and monitoring.
Implement and follow security guidelines, both policy and technical to
protect our customers.
Resolve incidents as escalated from monitoring solutions and lower tiers.
Identify root cause for issues and develop long term solutions to fix recurring
issues.
Ability to automate recurring tasks to increase velocity and quality.
Partner with the engineering team to build software tolerance for
infrastructure failure or issues.
Research emerging technologies, trends and methodologies and enhance
existing systems and processes.
Qualifications
Master’s/Bachelors degree in Computer Science, Computer Engineering,
Electrical Engineering, or related technical field, and two years of experience
in software/systems or related.
5+ years overall experience.
Work experience must have included:
Proven track record in deploying, configuring and maintaining Ubuntu server
systems on premise and in the cloud.
Minimum of 4 years’ experience designing, implementing and troubleshooting
TCP/IP networks, VPN, Load Balancers & Firewalls.
Minimum 3 years of experience working in public clouds like AWS & Azure.
Hands on experience in any of the configuration management tools like Anisble,
Chef & Puppet.
Strong in performing production operation activities.
Experience with Container & Container Orchestrator tools like Kubernetes, Docker
Swarm is plus.
Good at source code management tools like Bitbucket, GIT.
Configuring and utilizing monitoring and alerting tools.
Scripting to automate infrastructure and operational processes.
Hands on work to secure networks and systems.
Sound problem resolution, judgment, negotiating and decision making skills
Ability to manage and deliver multiple project phases at the same time
Strong analytical and organizational skills
Excellent written and verbal communication skills
Interview focus areas
Networks, systems, monitoring
AWS (EC2, S3, VPC)
Problem solving, scripting, network design, systems administration and
troubleshooting scenarios
Culture fit, agility, bias for action, ownership, communication




