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About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Key Responsibilities:

Cloud Management:

• Manage and troubleshoot Linux environments.
• Create and manage Linux users on EC2 instances.
• Handle AWS services, including ECR, EKS, EC2, SNS, SES, S3, RDS,
• Lambda, DocumentDB, IAM, ECS, EventBridge, ALB, and SageMaker.
• Perform start/stop operations for SageMaker and EC2 instances.
• Solve IAM permission issues.

Containerization and Deployment:

• Create and manage ECS services.
• Implement IP whitelisting for enhanced security.
• Configure target mapping for load balancers and manage Glue jobs.
• Create load balancers (as needed).

CI/CD Setup:

• Set up and maintain CI/CD pipelines using AWS CodeCommit, CodeBuild, CodeDeploy, and CodePipeline.

Database Management:

• o Manage PostgreSQL RDS instances, ensuring optimal performance and security.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3.5 years of experience in a AWS and DevOps.
• Strong experience with Linux administration.
• Proficient in AWS services, particularly ECR, EKS, EC2, SNS, SES, S3, RDS, DocumentDB, IAM, ECS, EventBridge, ALB, and SageMaker.
• Experience with CI/CD tools (AWS CodeCommit, CodeBuild, CodeDeploy, CodePipeline).
• Familiarity with PostgreSQL and database management.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

At Toast, our Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability, as well as predictions and capacity planning.

About this roll* (Responsibilities) 

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplift
• Balance feature development speed and reliability with well-defined service level objectives

Troubleshooting and Supporting Escalations:

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Diagnose performance bottlenecks and implement optimizations across infrastructure, databases, web, and mobile applications
• Implement strategies to increase system reliability and performance through on-call rotation and process optimization
• Perform and run blameless RCAs on incidents and outages aggressively, looking for answers that will prevent the incident from ever happening again

Do you have the right ingredients? (Requirements)

• Extensive industry experience with at least 7+ years in SRE and/or DevOps roles
• Polyglot technologist/generalist with a thirst for learning
• Deep understanding of cloud and microservice architecture and the JVM
• Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, and Docker
• Experience developing software or software projects in at least four languages, ideally including two of Go, Python, and Java
• Experience with cloud computing technologies ( AWS cloud provider preferred)

Bread puns are encouraged but not required

Roles & Responsibilities :

• Champion engineering and operational excellence.
• Establish a solid infrastructure framework and excellent development and deployment processes.
• Provide technical guidance to both your team members and your peers from the development team.
• Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
• Be part of and help create a positive work environment based on accountability.
• Communicate across functions and drive engineering initiatives.
• Initiate cross team collaboration with product development teams to develop high quality, polished products, and services.

Required Skills :

• 5+ years of professional experience developing and launching software products on Cloud.
• Basic understanding Java/Go Programming
• Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
• Deep understanding of AWS or Any Cloud.
• Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
• Good Understanding of Operating systems
• Strong technical background with track record of individual technical accomplishments
• Ability to handle multiple competing priorities in a fast-paced environment
• Ability to establish credibility with smart engineers quickly.
• Most importantly, ability to learn and urge to learn new things.
• B.Tech/M.Tech in Computer Science or a related technical field.

Introduction

http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis. 

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting.  We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls

Your Roles and Responsibilities

The Lead DevOps Engineer will be responsible for the management, monitoring and operation of our applications and services in production. The DevOps Engineer will be a hands-on person who can work independently or with minimal guidance and has the ability to drive the team’s deliverables by mentoring and guiding junior team members. You will work with the existing teams very closely and build on top of tools like Kubernetes, Docker and Terraform and support our numerous polyglot services.

Introducing a strong DevOps ethic into the rest of the team is crucial, and we expect you to lead the team on best practices in deployment, monitoring, and tooling. You'll work collaboratively with software engineering to deploy and operate our systems, help automate and streamline our operations and processes, build and maintain tools for deployment, monitoring, and operations and troubleshoot and resolve issues in our development, test and production environments. The position is based in our Bangalore office.

Primary Responsibilities

• Providing strategies and creating pathways in support of product initiatives in DevOps and automation, with a focus on the design of systems and services that run on cloud platforms.
• Optimizations and execution of the CI/CD pipelines of multiple products and timely promotion of the releases to production environments
• Ensuring that mission critical applications are deployed and optimised for high availability, security & privacy compliance and disaster recovery.
• Strategize, implement and verify secure coding techniques, integrate code security tools for Continuous Integration
• Ensure analysis, efficiency, responsiveness, scalability and cross-platform compatibility of applications through captured  metrics, testing frameworks, and debugging methodologies.
• Technical documentation through all stages of development
• Establish strong relationships, and proactively communicate, with team members as well as individuals across the organisation

Requirements

• Minimum of 6 years of experience on Devops tools.
• Working experience with Linux, container orchestration and management technologies (Docker, Kubernetes, EKS, ECS …).
• Hands-on experience with "infrastructure as code" solutions (Cloudformation, Terraform, Ansible etc).
• Background of building and maintaining CI/CD pipelines (Gitlab-CI, Jenkins, CircleCI, Github actions etc).
• Experience with the Hashicorp stack (Vault, Packer, Nomad etc).
• Hands-on experience in building and maintaining monitoring/logging/alerting stacks (ELK stack, Prometheus stack, Grafana etc).
• Devops mindset and experience with Agile / SCRUM Methodology
• Basic knowledge of Storage , Databases (SQL and noSQL)
• Good understanding of networking technologies, HAProxy, firewalling and security.
• Experience in Security vulnerability scans and remediation
• Experience in API security and credentials management
• Worked on Microservice configurations across dev/test/prod environments
• Ability to quickly adapt new languages and technologies
• A strong team player attitude with excellent communication skills.
• Very high sense of ownership.
• Deep interest and passion for technology
• Ability to plan projects, execute them and meet the deadline
• Excellent verbal and written English communication.

JD for Devops

Experience: 5+ years

• As a DevOps engineer, you will be responsible for
• Automated provisioning of infrastructure in AWS/Azure/OpenStack environments.
• Creation of CI/CD pipelines to ensure smooth delivery of projects.
• Proactive Monitoring of overall infrastructure (Logs/Resources etc)
• Deployment of application to various cloud environments.
• Should be able to lead/guide a team towards achieving goals and meeting the milestones defined.
• Practice and implement best practices in every aspect of project deliverable.
• Keeping yourself up to date with new frameworks and tools and enabling the team to use them.

Skills Required

• Experience in Automation of CI/CD processes using tools such as GIT, Gerrit, Jenkins, CircleCI, Azure Pipeline, Gitlab
• Experience in working with AWS and Azure platforms and Cloud-Native automation tools such as AWS cloud formation and Azure Resource Manager.
• Experience in monitoring solutions such as ELK Stack, Splunk, Nagios, Zabbix, Prometheus
• Web Server/Application Server deployments and administration.
• Good Communication, Team Handling, Problem-solving, Work Ethic, and Creativity.
• Work experience of at least 1 year in the following are mandatory.

If you do not have the relevant experience, please do not apply.

• Any cloud provider (AWS, GCP, Azure, OpenStack)
• Any of the configuration management tools (Ansible, Chef, Puppet, Terraform, Powershell DSC)
• Scripting languages (PHP, Python, Shell, Bash, etc.?
• Docker or Kubernetes
• Troubleshoot and debug infrastructure Network and operating system issues.