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About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.
Position Overview: We are seeking a talented and experienced Cloud Engineer specialized in AWS cloud services to join our dynamic team. The ideal candidate will have a strong background in AWS infrastructure and services, including EC2, Elastic Load Balancing (ELB), Auto Scaling, S3, VPC, RDS, CloudFormation, CloudFront, Route 53, AWS Certificate Manager (ACM), and Terraform for Infrastructure as Code (IaC). Experience with other AWS services is a plus.
Responsibilities:
• Design, deploy, and maintain AWS infrastructure solutions, ensuring scalability, reliability, and security.
• Configure and manage EC2 instances to meet application requirements.
• Implement and manage Elastic Load Balancers (ELB) to distribute incoming traffic across multiple instances.
• Set up and manage AWS Auto Scaling to dynamically adjust resources based on demand.
• Configure and maintain VPCs, including subnets, route tables, and security groups, to control network traffic.
• Deploy and manage AWS CloudFormation and Terraform templates to automate infrastructure provisioning using Infrastructure as Code (IaC) principles.
• Implement and monitor S3 storage solutions for secure and scalable data storage
• Set up and manage CloudFront distributions for content delivery with low latency and high transfer speeds.
• Configure Route 53 for domain management, DNS routing, and failover configurations.
• Manage AWS Certificate Manager (ACM) for provisioning, managing, and deploying SSL/TLS certificates.
• Collaborate with cross-functional teams to understand business requirements and provide effective cloud solutions.
• Stay updated with the latest AWS technologies and best practices to drive continuous improvement.
Qualifications:
• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of 2 years of relevant experience in designing, deploying, and managing AWS cloud solutions.
• Strong proficiency in AWS services such as EC2, ELB, Auto Scaling, VPC, S3, RDS, and CloudFormation.
• Experience with other AWS services such as Lambda, ECS, EKS, and DynamoDB is a plus.
• Solid understanding of cloud computing principles, including IaaS, PaaS, and SaaS.
• Excellent problem-solving skills and the ability to troubleshoot complex issues in a cloud environment.
• Strong communication skills with the ability to collaborate effectively with cross-functional teams.
• Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer, etc.) are highly desirable.
Additional Information:
• We value creativity, innovation, and a proactive approach to problem-solving.
• We offer a collaborative and supportive work environment where your ideas and contributions are valued.
• Opportunities for professional growth and development. Someshwara Software Pvt Ltd is an equal opportunity employer.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
The Key Responsibilities Include But Not Limited to:
Help identify and drive Speed, Performance, Scalability, and Reliability related optimization based on experience and learnings from the production incidents.
Work in an agile DevSecOps environment in creating, maintaining, monitoring, and automation of the overall solution-deployment.
Understand and explain the effect of product architecture decisions on systems.
Identify issues and/or opportunities for improvements that are common across multiple services/teams.
This role will require weekend deployments
Skills and Qualifications:
1. 3+ years of experience in a DevOps end-to-end development process with heavy focus on service monitoring and site reliability engineering work.
2. Advanced knowledge of programming/scripting languages (Bash, PERL, Python, Node.js).
3. Experience in Agile/SCRUM enterprise-scale software development including working with GiT, JIRA, Confluence, etc.
4. Advance experience with core microservice technology (RESTFul development).
5. Working knowledge of using Advance AI/ML tools are pluses.
6. Working knowledge in the one or more of the Cloud Services: Amazon AWS, Microsoft Azure
7. Bachelors or Master’s degree in Computer Science or equivalent related field experience
Key Behaviours / Attitudes:
Professional curiosity and a desire to a develop deep understanding of services and technologies.
Experience building & running systems to drive high availability, performance and operational improvements
Excellent written & oral communication skills; to ask pertinent questions, and to assess/aggregate/report the responses.
Ability to quickly grasp and analyze complex and rapidly changing systemsSoft skills
1. Self-motivated and self-managing.
2. Excellent communication / follow-up / time management skills.
3. Ability to fulfill role/duties independently within defined policies and procedures.
4. Ability to balance multi-task and multiple priorities while maintaining a high level of customer satisfaction is key.
5. Be able to work in an interrupt-driven environment.Work with Dori Ai world class technology to develop, implement, and support Dori's global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in a specialized area. BS or equivalent experience in programming on enterprise or department servers or systems.
Role Description:
● Own, deploy, configure, and manage infrastructure environment and/or applications in
both private and public cloud through cross-technology administration (OS, databases,
virtual networks), scripting, and monitoring automation execution.
● Manage incidents with a focus on service restoration.
● Act as the primary point of contact for all compute, network, storage, security, or
automation incidents/requests.
● Manage rollout of patches and release management schedule and implementation.
Technical experience:
● Strong knowledge of scripting languages such as Bash, Python, and Golang.
● Expertise in using command line tools and shells
● Strong working knowledge of Linux/UNIX and related applications
● Knowledge in implementing DevOps and having an inclination towards automation.
● Sound knowledge in infrastructure-as-a-code approaches with Puppet, Chef, Ansible, or
Terraform, and Helm. (preference towards Terraform, Ansible, and Helm)
● Must have strong experience in technologies such as Docker, Kubernetes, OpenShift,
etc.
● Working with REST/gRPC/GraphQL APIs
● Knowledge in networking, firewalls, network automation
● Experience with Continuous Delivery pipelines - Jenkins/JenkinsX/ArgoCD/Tekton.
● Experience with Git, GitHub, and related tools
● Experience in at least one public cloud provider
Skills/Competencies
● Foundation: OS (Linux/Unix) & N/w concepts and troubleshooting
● Automation: Bash or Python or Golang
● CI/CD & Config Management: Jenkin, Ansible, ArgoCD, Helm, Chef/Puppet, Git/GitHub
● Infra as a Code: Terraform
● Platform: Docker, K8s, VMs
● Databases: MySQL, PostgreSql, DataStore (Mongo, Redis, AeroSpike) good to have
● Security: Vulnerability Management and Golden Image
● Cloud: Deep working knowledge on any public cloud (GCP preferable)
● Monitoring Tools: Prometheus, Grafana, NewRelic
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4+ years of experience in IT and infrastructure
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2+ years of experience in Azure Devops
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Experience with Azure DevOps using both as CI / CD tool and Agile framework
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Practical experience building and maintaining automated operational infrastructure
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Experience in building React or Angular applications, .NET is must.
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Practical experience using version control systems with Azure Repo
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Developed and maintained scripts using Power Shell, ARM templates/ Terraform scripts for Infrastructure as a Code.
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Experience in Linux shell scripting (Ubuntu) is must
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Hands on experience with release automation, configuration and debugging.
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Should have good knowledge of branching and merging
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Integration of tools like static code analysis tools like SonarCube and Snky or static code analyser tools is a must.
• Expertise in any one hyper-scale (AWS/AZURE/GCP), including basic services like networking, data and workload management.
o AWS
Networking: VPC, VPC Peering, Transit Gateway, RouteTables, SecurityGroups, etc.
Data: RDS, DynamoDB, ElasticSearch
Workload: EC2, EKS, Lambda, etc.
o Azure
Networking: VNET, VNET Peering,
Data: Azure MySQL, Azure MSSQL, etc.
Workload: AKS, VirtualMachines, AzureFunctions
o GCP
Networking: VPC, VPC Peering, Firewall, Flowlogs, Routes, Static and External IP Addresses
Data: Cloud Storage, DataFlow, Cloud SQL, Firestore, BigTable, BigQuery
Workload: GKE, Instances, App Engine, Batch, etc.
• Experience in any one of the CI/CD tools (Gitlab/Github/Jenkins) including runner setup, templating and configuration.
• Kubernetes experience or Ansible Experience (EKS/AKS/GKE), basics like pod, deployment, networking, service mesh. Used any package manager like helm.
• Scripting experience (Bash/python), automation in pipelines when required, system service.
• Infrastructure automation (Terraform/pulumi/cloudformation), write modules, setup pipeline and version the code.
Optional
• Experience in any programming language is not required but is appreciated.
• Good experience in GIT, SVN or any other code management tool is required.
• DevSecops tools like (Qualys/SonarQube/BlackDuck) for security scanning of artifacts, infrastructure and code.
• Observability tools (Opensource: Prometheus, Elasticsearch, OpenTelemetry; Paid: Datadog, 24/7, etc)
We are front runners of the technological revolution with an inexhaustible passion for technology! DevOn is the technical organization that originated from Prowareness. We are the company at the forefront of leading DevOps transformations and setting up High Performance Distributed DevOps teams with leading companies worldwide. DevOn helps market leaders to take the next step in software delivery. We consist of a dynamic team, in which personal growth is central!
About You
You have 6+ years of experience in AWS infra Automation. This is a fantastic opportunity to work in a fast-paced operations environment and to develop your career in Cloud technologies, particularly Amazon Web Services.
You are building and monitoring CI/CD pipeline in AWS cloud. This is a highly scalable backend application building on Java platform. We need a resource who can troubleshoot, diagnose and rectify system service issues.
You’re cloud native with Terraform as an orchestration. You would use Terraform as a key Orchestration in Infrastructure as Code.
You're comfortable driving. You prefer to own your work streams and enjoy working in autonomy to progress towards your goals.
You provide an incredible support to the team. You sweat the small stuff but keep the big picture in mind. You know that a pair programming can give better result
An ideal candidate is/are:
This is a key role within our DevOps team and will involve working as part of a collaborative agile team in a shared services DevOps organization to support and deliver innovative technology solutions that directly align with the delivery of business value and enhanced customer experience. The primary objective is to provide support to Amazon Web Services hosted environment, ensure continuous availability, working closely with development teams to ensure best value for money, and effective estate management.
- Setup CI/CD Pipeline from scratch along with integration of appropriate quality gates.
- Expertise level knowledge in AWS cloud. Provision and configure infrastructure as code using Terraform
- Build and configure Kubernetes-based infrastructure, networking policies, LBs, and cluster security. Define autoscaling and cost strategies.
- Automate the build of containerized systems with CI/CD tooling, Helm charts, and more
- Manage deployments and rollbacks of applications
- Implement monitoring and metrics with Cloud watch, Newrelic
- Troubleshoot and optimize containerized workload deployments for clients
- Automate operational tasks, and assist in the transition to service ownership models.
Job Summary
Creates, modifies, and maintains software applications individually or as part of a team. Provides technical leadership on a team, including training and mentoring of other team members. Provides technology and architecture direction for the team, department, and organization.
Essential Duties & Responsibilities
- Develops software applications and supporting infrastructure using established coding standards and methodologies
- Sets example for software quality through multiple levels of automated tests, including but not limited to unit, API, End to End, and load.
- Self-starter and self-organized - able to work without supervision
- Develops tooling, test harnesses and innovative solutions to understand and monitor the quality of the product
- Develops infrastructure as code to reliably deploy applications on demand or through automation
- Understands cloud managed services and builds scalable and secure applications using them
- Creates proof of concepts for new ideas that answer key questions of feasibility, desirability, and viability
- Work with other technical leaders to establish coding standards, development best practices and technology direction
- Performs thorough code reviews that promote better understanding throughout the team
- Work with architects, designers, business analysts and others to design and implement high quality software solutions
- Builds intuitive user interfaces with the end user persona in mind using front end frameworks and styling
- Assist product owners in backlog grooming, story breakdown and story estimation
- Collaborate and communicate effectively with team members and other stakeholders throughout the organization
- Document software changes for use by other engineers, quality assurance and documentation specialists
- Master the technologies, languages, and practices used by the team and project assigned
- Train others in the technologies, languages, and practices used by the team
- Trouble shoot, instrument and debug existing software resolving root causes of defective behavior
- Guide the team in setting up the infrastructure in the cloud.
- Setup the security protocols for the cloud infrastructure
- Works with the team in setting up the data hub in the cloud
- Create dashboards for the visibility of the various interactions between the cloud services
- Other duties as assigned
Experience
Education
- BA/BS in Computer Science, a related field or equivalent work experience
Minimum Qualifications
- Mastered advanced programming concepts, including object oriented programming
- Mastered technologies and tools utilized by team and project assigned
- Able to train others on general programming concepts and specific technologies
- Minimum 8 years’ experience developing software applications
Skills/Knowledge
- Must be expert in advanced programming skills and database technology
- Must be expert in at least one technology and/or language and proficient in multiple technologies and languages:
- (Specific languages needed will vary based on development department or project)
- .Net Core, C#, Java, SQL, JavaScript, Typescript, Python
- Additional desired skills:
- Single-Page Applications, Angular (v9), Ivy, RXJS, NGRX, HTML5, CSS/SASS, Web Components, Atomic Design
- Test First approach, Test Driven Development (TDD), Automated testing (Protractor, Jasmine), Newman Postman, artillery.io
- Microservices, Terraform, Jenkins, Jupyter Notebook, Docker, NPM, Yarn, Nuget, NodeJS, Git/Gerrit, LaunchDarkly
- Amazon Web Services (AWS), Lambda, S3, Cognito, Step Functions, SQS, IAM, Cloudwatch, Elasticache
- Database Design, Optimization, Replication, Partitioning/Sharding, NoSQL, PostgreSQL, MongoDB, DynamoDB, Elastic Search, PySpark, Kafka
- Agile, Scrum, Kanban, DevSecOps
- Strong problem-solving skills
- Outstanding communications and interpersonal skills
- Strong organizational skills and ability to multi-task
- Ability to track software issues to successful resolution
- Ability to work in a collaborative fast paced environment
- Setting up complex AWS data storage hub
- Well versed in setting up infrastructure security in the interactions between the planned components
- Experienced in setting up dashboards for analyzing the various operations in the AWS infra setup.
- Ability to learn new development language quickly and apply that knowledge effectively
- Provide consultation and review all outgoing critical customer communications.
- Apply DevOps thinking in bringing the development and IT Ops process, people, and tools together within the company in order to increase the speed, efficiency, and quality.
- Perform architecture and security reviews for different projects, work with leads to develop strategy and roadmap for the client requirements. Involve in designing of the overall architecture of the system with another leads/architect.
- Develop and grow engineers in DevOps technology to meet the incoming requirements from the business team.
- Work with senior technical team to bring in new technologies/tools being used within the company. Develop and promote best practices and emerging concepts for DevSecOps and secure CI/CD. Participate in Solution Strategy, innovation areas, and technology roadmap.
Key Skills:
- Deals positively with high levels of uncertainty, ambiguity, and shifting priorities.
- Ability to influence stakeholders as a trusted advisor across all levels, including teams outside of shared services.
- Ability to think outside of the box and be innovative by keeping abreast of new trends, identifying opportunities to bring in change for business benefit.
- Implementing CI (Continuous Integration) and CD (Continuous Deployment). Have Good exposure to CI & Build Management tools like Jenkins Azure DevOps GitHub Actions Maven Gradle and etc
- Deployment and provisioning tools (Chef/Ansible/Terraform/AWS CDK etc)
- Docker Orchestration tools like Kubernetes/Swarm etc
- Good hands-on knowledge of automation scripting Python Shell Ruby etc
- Version Control for Source Code Management (SCM) tool: GIT/Bitbucket and etc
- Expertise in Linux based systems like Unix Linux Ubuntu and also manage security systems Linux file system permission etc
- Container Orchestration tool: Kubernetes Swarm Meso Marathon Docker Writing Docker file Docker compose
- Expertise in managing Cloud resources and good exposure to Docker
- Public/Private/Hybrid cloud: AWS /Microsoft Azure/ Google Cloud Platform etc
- Extensive experience with cloud services elastic capacity administration and cloud deployment and migration.
- Good to have knowledge of tools like Splunk, New Relic, PagerDuty, VictorOps
- Familiarity with Network protocols and elements - TCP/IP HTTP(S) SSL DNS Firewall router load balancers proxy.
- Excellent in creating new and improve existing workflows within the agile software development lifecycle.
- Familiar with incident and change management processes.
- Ability to effectively priorities work with fast-changing requirements.
- Troubleshoot and debug infrastructure Network and operating system issues.
- Resolve complex issues in scenarios like resource consumptions server performance backup strategy Scaling.
- Investigate and perform Root Cause Analysis on users' reported issues and provide a workaround before implementing a final fix.
- Monitor servers and applications to ensure the smooth running of IT Architecture (Applications Services Schedulers Server Performance etc)
Design Skills:
- Interpret and implement the designs of others adhering to standards and guidelines
- Design solutions within their area of expertise using technologies that already exist within Tesco
- Understand the roadmaps for their area of Technology Design secure solutions
- Design solutions that can be consumed in a self-service manner by the engineering teams
- Understand the impact of technologies at an enterprise-scale innovation
- Demonstrate knowledge of the latest technology trends related to Infrastructure
- Understand how Industry trends impact their own area
- identify opportunities to automate work and deliver against them
- 2+ years of demonstrable experience leading site reliability and performance in large-scale, high-traffic environments
- 2+ years of hands-on experience as a DevOps engineer
- Strong leadership, communication and interpersonal skills geared to getting things done
- Developing themselves and the talent within their charge – fostering and creating opportunity for the team
- Strong understanding of SRE concepts and the DevOps culture. Set the direction and strategy for your team, and help shape the overall SRE program for the company
- Be able to lead complicated technical issues and communicating status updates/RCA with management and customers.
- Own site stability, performance, capacity planning, DevOps recruitment.
- Strong Understanding of Linux administration
- Good understanding of using Python or Shell scripting (Automation mindset is key in this role)
- Hands on experience with Implementation of CI/CD Processes
Experience working with one of these cloud platforms (AWS, Azure or Google Cloud) - Experience working with configuration management tools such as Ansible, Chef
Experience in Source Control Management including SVN, Bitbucket and GitHub
Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus
Troubleshoot and triage development and Production issues - Understanding of micro-services is a plus
Roles & Responsibilities
- Implementation and troubleshooting on Linux technologies related to OS, Virtualization, server and storage, backup, scripting / automation, Performance fine tuning
- LAMP stack skills
- Monitoring tools deployment / management (Nagios, New Relic, Zabbix, etc)
- Infra provisioning using Infra as code mindset
- CI/CD automation






