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About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.
Expert troubleshooting skills.
Expertise in designing highly secure cloud services and cloud infrastructure using AWS
(EC2, RDS, S3, ECS, Route53)
Experience with DevOps tools including Docker, Ansible, Terraform.
• Experience with monitoring tools such as DataDog, Splunk.
Experience building and maintaining large scale infrastructure in AWS including
experience leveraging one or more coding languages for automation.
Experience providing 24X7 on call production support.
Understanding of best practices, industry standards and repeatable, supportable
processes.
Knowledge and working experience of container-based deployments such as Docker,
Terraform, AWS ECS.
of TCP/IP, DNS, Certs & Networking Concepts.
Knowledge and working experience of the CI/CD development pipeline and experience
of the CI/CD maturity model. (Jenkins)
Knowledge and working experience
Strong core Linux OS skills, shell scripting, python scripting.
Working experience of modern engineering operations duties, including providing the
necessary tools and infrastructure to support high performance Dev and QA teams.
Database, MySQL administration skills is a plus.
Prior work in high load and high-traffic infrastructure is a plus.
Clear vision of and commitment to providing outstanding customer service.
Job Description :
Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data pipelines at Petabyte scale. Our customers include a Fortune 500 company, one of Asia's largest telecom companies, and a unicorn fintech startup. We are lean, hungry, customer-obsessed, and growing fast. Our Engineering team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.
Roles & responsibilities:
- Champion engineering and operational excellence.
- Establish a solid infrastructure framework and excellent development and deployment processes.
- Provide technical guidance to both your team members and your peers from the development team.
- Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
- Be part of and help create a positive work environment based on accountability.
- Communicate across functions and drive engineering initiatives.
- Initiate cross team collaboration with product development teams to develop high quality, polished products and services.
Must haves:
- 5+ years of professional experience developing, and launching software products on Cloud.
- Basic understanding Java/Go Programming
- Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
- Deep understanding of AWS or Any Cloud.
- Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
- Good Understanding of Operating systems
- Strong technical background with track record of individual technical accomplishments
- Ability to handle multiple competing priorities in a fast paced environment
- Ability to establish credibility with smart engineers quickly.
- Most importantly, ability to learn and urge to learn new things.
- B.Tech/M.Tech in Computer Science or a related technical field.
Good to Have:
- Hands-on knowledge of Configuration Management and Deployment tools like – Ansible, Terraform etc.
- Proficient in scripting, and Git and Git workflows
- Experience in developing Continuous Integration/ Continuous Delivery pipelines
- Knowledge of Big Data systems.
Job Description:
• Contribute to customer discussions in collecting the requirement
• Engage in internal and customer POC’s to realize the potential solutions envisaged for the customers.
• Design/Develop/Migrate VRA blueprints and VRO workflows; strong hands-on knowledge in vROPS and integrations with application and VMware solutions.
• Develop automation scripts to support the design and implementation of VMware projects.
Qualification:
• Maintain current, high-level technical knowledge of the entire VMware product portfolio and future product direction and In depth level knowledge
• Maintain deep technical and business knowledge of cloud computing and networking applications, industry directions, and trends.
• Experience with REST API and/or Python programming. TypeScript/NodeJS backend experience
• Experience with Kubernetes
• Familiarity with DevOps tools like Ansible, Puppet, Terraform
• End to end experience in Architecture, Design and Development of VMware Cloud Automation suite with good exposure to VMware products and/or Solutions.
• Hands-on experience in automation, coding, debugging and release.
• Sound process knowledge from requirement gathering, implementation, deployment and Support.
• Experience in working with global teams, customers and partners with solid communication skills.
• VMware CMA certification would be a plus
• Academic background in MS/BE/B-Tech/ IT/CS/ECE/EE would be preferred.
• Expertise in any one hyper-scale (AWS/AZURE/GCP), including basic services like networking, data and workload management.
o AWS
Networking: VPC, VPC Peering, Transit Gateway, RouteTables, SecurityGroups, etc.
Data: RDS, DynamoDB, ElasticSearch
Workload: EC2, EKS, Lambda, etc.
o Azure
Networking: VNET, VNET Peering,
Data: Azure MySQL, Azure MSSQL, etc.
Workload: AKS, VirtualMachines, AzureFunctions
o GCP
Networking: VPC, VPC Peering, Firewall, Flowlogs, Routes, Static and External IP Addresses
Data: Cloud Storage, DataFlow, Cloud SQL, Firestore, BigTable, BigQuery
Workload: GKE, Instances, App Engine, Batch, etc.
• Experience in any one of the CI/CD tools (Gitlab/Github/Jenkins) including runner setup, templating and configuration.
• Kubernetes experience or Ansible Experience (EKS/AKS/GKE), basics like pod, deployment, networking, service mesh. Used any package manager like helm.
• Scripting experience (Bash/python), automation in pipelines when required, system service.
• Infrastructure automation (Terraform/pulumi/cloudformation), write modules, setup pipeline and version the code.
Optional
• Experience in any programming language is not required but is appreciated.
• Good experience in GIT, SVN or any other code management tool is required.
• DevSecops tools like (Qualys/SonarQube/BlackDuck) for security scanning of artifacts, infrastructure and code.
• Observability tools (Opensource: Prometheus, Elasticsearch, OpenTelemetry; Paid: Datadog, 24/7, etc)
DevOps Engineer
Notice Period: 45 days / Immediate Joining
Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure. We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms. Our engagement service is built on the DevOps standard practice and SRE model.
We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. we offer you an opportunity to join our rocket ship startup, run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer, that address next-gen data evolution challenges. Candidates who are willing to use their experience in areas directly related to Infrastructure Services, Software as Service, and Cloud Services and create a niche in the market.
Key Qualifications
· 4+ years of experience as a DevOps Engineer with monitoring, troubleshooting, and diagnosing infrastructure systems.
· Experience in implementation of continuous integration and deployment pipelines using Jenkins, JIRA, JFrog, etc
· Strong experience in Linux/Unix administration.
· Experience with automation/configuration management using Puppet, Chef, Ansible, Terraform, or other similar tools.
· Expertise in multiple coding and scripting languages including Shell, Python, and Perl
· Hands-on experience Exposure to modern IT infrastructure (eg. Docker swarm/Mesos/Kubernetes/Openstack)
· Exposure to any of relation database technologies MySQL/Postgres/Oracle or any No-SQL database
· Worked on open-source tools for logging, monitoring, search engine, caching, etc.
· Professional Certificates in AWS or any other cloud is preferable
· Excellent problem solving and troubleshooting skills
· Must have good written and verbal communication skills
Key Responsibilities
Ambitious individuals who can work under their own direction towards agreed targets/goals.
Must be flexible to work on the office timings to accommodate the multi-national client timings.
Will be involved in solution designing from the conceptual stages through development cycle and deployments.
Involve development operations & support internal teams
Improve infrastructure uptime, performance, resilience, reliability through automation
Willing to learn new technologies and work on research-orientated projects
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
Scope and deliver solutions with the ability to design solutions independently based on high-level architecture.
Independent thinking, ability to work in a fast-paced environment with creativity and brainstorming
http://www.banyandata.com" target="_blank">www.banyandata.com
Our Client company is into Telecommunications. (SY1)
- Automate deployments of infrastructure components and repetitive tasks.
- Drive changes strictly via the infrastructure-as-code methodology.
- Promote the use of source control for all changes including application and system-level changes.
- Design & Implement self-recovering systems after failure events.
- Participate in system sizing and capacity planning of various components.
- Create and maintain technical documents such as installation/upgrade MOPs.
- Coordinate & collaborate with internal teams to facilitate installation & upgrades of systems.
- Support 24x7 availability for corporate sites & tools.
- Participate in rotating on-call schedules.
- Actively involved in researching, evaluating & selecting new tools & technologies.
- Cloud computing – AWS, OCI, OpenStack
- Automation/Configuration management tools such as Terraform & Chef
- Atlassian tools administration (JIRA, Confluence, Bamboo, Bitbucket)
- Scripting languages - Ruby, Python, Bash
- Systems administration experience – Linux (Redhat), Mac, Windows
- SCM systems - Git
- Build tools - Maven, Gradle, Ant, Make
- Networking concepts - TCP/IP, Load balancing, Firewall
- High-Availability, Redundancy & Failover concepts
- SQL scripting & queries - DML, DDL, stored procedures
- Decisive and ability to work under pressure
- Prioritizing workload and multi-tasking ability
- Excellent written and verbal communication skills
- Database systems – Postgres, Oracle, or other RDBMS
- Mac automation tools - JAMF or other
- Atlassian Datacenter products
- Project management skills
Qualifications
- 3+ years of hands-on experience in the field or related area
- Requires MS or BS in Computer Science or equivalent field
Roles and Responsibilities
● Managing Availability, Performance, Capacity of infrastructure and applications.
● Building and implementing observability for applications health/performance/capacity.
● Optimizing On-call rotations and processes.
● Documenting “tribal” knowledge.
● Managing Infra-platforms like
- Mesos/Kubernetes
- CICD
- Observability(Prometheus/New Relic/ELK)
- Cloud Platforms ( AWS/ Azure )
- Databases
- Data Platforms Infrastructure
● Providing help in onboarding new services with the production readiness review process.
● Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
● Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
● Working with the Dev team to have an in-depth understanding of the application architecture and its bottlenecks.
● Identifying observability gaps in product services, infrastructure and working with stake owners to fix it.
● Managing Outages and doing detailed RCA with developers and identifying ways to avoid that situation.
● Managing/Automating upgrades of the infrastructure services.
● Automate toil work.
Experience & Skills
● 3+ Years of experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.
● A collaborative spirit with the ability to work across disciplines to influence, learn, and deliver.
● A deep understanding of computer science, software development, and networking principles.
● Demonstrated experience with languages, such as Python, Java, Golang etc.
● Extensive experience with Linux administration and good understanding of the various linux kernel subsystems (memory, storage, network etc).
● Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
● Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
● Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure solutions like Microsoft Azure or Google Cloud.
● Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker, Argo etc.
● Experience in managing and deploying containerized environments using Docker,
Mesos/Kubernetes is a plus.
● Experience with multiple datastores is a plus (MySQL, PostgreSQL, Aerospike,
Couchbase, Scylla, Cassandra, Elasticsearch).
● Experience with data platforms tech stacks like Hadoop, Hive, Presto etc is a plus
Objectives of this Role
Improve reliability, quality, and time-to-market of our suite of software solutions
- Run the production environment by monitoring availability and taking a holistic view of system health
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer - needs, and innovating to continually improve
- Provide primary operational support and engineering for multiple large distributed software applications
- Participate in system design consulting, platform management, and capacity planning
- Languages: Python, Java, Ruby DSL, Bash
- Databases : MySQL, Cassandra , Elastic Search
- Deployment: AWS CloudFormation
Essential Criteria:
- 8 or more years administrating production Linux systems in a 24x7 environment
- 3 or more years’ experience in a DevOps/ SRE role as an engineer or technical lead
- At least 1 year of team leadership experience
- Significant knowledge of Amazon Web Services (CLI/APIs, EC2, EBS, S3, VPCs, IAM, AWS Lambda)
- Experience deploying services into containerized orchestration environments such as Kubernetes
- Experience with infrastructure automation tools like CloudFormation, Terraform, etc.
- Experience with at least one of Python, Bash, Ruby, or equivalent
- Experience creating and managing CI/CD pipeline like Jenkins or Spinnaker
- Familiar with version control using Git
- Solid understanding of common security principles
Nice to Have:
- Preference for hands on experience with Serverless Architecture, Kubernetes and Docker
- Strong experience with open-source configuration management tools
- Managing distributed systems spanning multiple AWS regions / data-centers
- Experience with bootstrapping solutions
- Open source contributor
- We’re committed to client success: There are over 6,200 brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.
- We’re leaders in consumer-generated content: Each month, more than one billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Thousands upon thousands or reviews are added to the Bazaarvoice network everyday.
- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.
- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.
Azure, Azure AD, ADFS, Azure AD Connect, Microsoft Identity management |
Azure, Architecture, solution designing, Subscription Design |