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We are looking for an enthusiastic, fashion-forward, friendly and organised candidate to head our flagship retail store in Bandra, Mumbai. We are an all-girls team and hence are only hiring FEMALE candidates. We have a beautiful store and are looking for someone who can elevate the store experience for customers while achieving our sales targets, We look forward to making a great new addition to our team! Retail experience is a big bonus!

Job Title : System Support Engineer – L1

Experience : 2.5+ Years

Location : Mumbai (Powai)

Shift : Rotational

Role Summary :

Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes.

Key Responsibilities :

• Provide phone/email support and own user issues end-to-end.
• Log, track, and update tickets in Jira/Freshdesk.
• Troubleshoot Linux/UNIX systems, web servers, and databases.
• Escalate unresolved issues and communicate during downtimes.
• Create knowledge base articles and support documentation.

Mandatory Skills :

Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience.

Preferred :

• Banking/Financial Services domain exposure and client-site support experience.
• Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential.

Job Details:

Job Title: Linux Admin

Location: Mumbai-Powai

Shifts: Rotational Shifts

Job Description:

Job Overview:

● Experience in Customer Support with an enterprise software organization.

● Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).

● Hands-on experience in managing web servers (Apache, Tomcat, JBoss).

● Elementary database (SQL Server, MySQL, Oracle) operational knowledge.

● Proficient with Scripting or other programming languages.

● Hands-on experience on ticketing tools (Jira / Freshdesk).

● Readiness to work shifts and/or be on call and/or put in extra hours for task closure.

● Excellent verbal, written, presentation and interpersonal communication skills.

● Fast learner who can pick up new technologies.

● Capable of working with a cross-functional team to solve business and technical problems.

● Ability to make complex technical matters easy-to-comprehend for non-technical persons.

● Highly driven individual with an execution focus and a strong sense of urgency.

● High level of enthusiasm about helping and serving clients, strong customer and solution- oriented personality.

● Ability and willingness to travel, if required.

The Role:

● Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products.

● Take ownership of user problems and be proactive when dealing with user issues.

● Follow an established set of processes while handling support requests.

● Report any issue that may significantly impact the business.

● Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.

● Ensure all calls are logged in the ticketing logging system & every activity is updated.

● Ensure users and management are notified during downtimes with complete information.

● Identify and learn more about the software and hardware used/supported by the organization.

● Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Prepare accurate and timely reports.

● Document knowledge in the form of knowledge base tech notes and articles.

Additional / Preferred Skills:

● Exposure at client sites is desirable.

● Experience in the Financial Service industry or Banking applications is desirable

Frontend developer with knowledge and experience in ReactJS, Jquery, Html, CSS.

Good Analytical thinking

Understand client requirements 

Good Know ledge of testing APIs for integration.

Experience in Redux and React

This is a build role and so our ideal candidate has the passion and experience to create the best possible people strategy for our team, using a combination of best practices, insight and innovation with an understanding of the needs of a growth stage company.

Job responsibilities include, but are not limited to:

People Management & Leadership: Lead the P& C team to continue developing People & Culture processes as outlined below. Continue to develop the existing team of People leaders through coaching, mentorship, and leadership. Recruit and hire new P& C staff as needed.

Employee Lifecycle Management: Oversee the end-to-end employee lifecycle from onboarding and development, through to transitions and exits, creating a positive experience for all employees and driving engagement. This will include the development of a data-driven framework for continuous improvement in all aspects of the employee experience.

Talent Acquisition and Recruitment: Partner with talent acquisition team on strategies including job description creation, vacancy advertising, candidate screening, interviewing, and hiring processes - ensuring the adoption of best practices in inclusive hiring.

Compensation and Benefits: Develop and implement a competitive compensation philosophy and benefits strategy that motivates employees, supports retention, and attracts new talent.

Talent Management and Succession Planning: Implement comprehensive talent management strategies that ensure the right people are in the right roles, manage performance, provide career development opportunities, develop skills matrices, and oversee promotions and transitions. Develop and execute succession-planning strategies that ensure business continuity and support our future growth.

Learning and Development: Develop and implement comprehensive learning and development programs, focusing on the skills and knowledge that employees need to excel in their roles. Develop a strategic L& D program to support Parachute's leaders to help the company level up and scale.

Diversity, Equity, and Inclusion (DEI):Champion DEI by fostering a work environment that values diverse perspectives, promotes equal opportunities, and is inclusive of all employees. Develop policies and procedures that reflect the company's DEI-B Values.

Employee Relations: Create and support a program that strengthens relationships between employees and the organization, resolving workplace conflicts, handling disciplinary procedures, and promoting employee well-being. Use metrics to address systemic issues, define root problems of employee-relation issues, and create programs to systematically address them. Support existing P& C team currently responsible for this function.

Legal Compliance: Ensure all HR policies and practices comply with local, state, and federal labor laws and regulations.

Organizational Development, Design, and Change Management:Drive organizational development and design efforts, working in collaboration with senior leaders across the organization to develop key HR staffing plans for new and existing departments.

HR Metrics, Analytics, and Strategic Investment:Implement a comprehensive HR dashboard that tracks key metrics across all HR functions. Utilize data analytics to inform strategic decision-making and guide investment in new full-time employees (FTEs), thereby maximizing profitability and optimizing capital deployment.

Future-of-Work Thought Leadership:Be a strategic thinker on how to position Parachuters to help the company achieve its 3-5-7+ year ambitions. Have well-researched and thoughtful stances on topics such as hybrid, remote-first, time-off, flexible time, sabbatical programs, comp philosophy, etc. to fully leverage the People & Culture function as a differentiator for the company.

What will set this person apart:

• Proven business leader with 3+ years of leadership or management experience, in a leadership role within Human Resources.
• Experience working in a high-growth tech startup or similar fast-paced industry is strongly preferred.
• Demonstrated expertise in various aspects of HR management, including but not limited to talent management, learning & development, compensation strategy, and legal compliance.
• Experience managing the end-to-end employee lifecycle and succession planning.
• Proven track record of strategic thinking and decision-making ability, with the capacity to manage a critical function within the company.
• Experience leading a team of HR professionals and working closely with senior leaders and executives in an organization.
• Strong understanding of HR metrics and data-driven decision-making.
• Excellent communication, negotiation, and presentation skills.

Benefits

• 21 days of paid vacation, 7 days sick leave, 3 days of no questions asked leave
• Encouraged time off on your birthday
• Flexibility for remote work on a case by case basis
• Comprehensive insurance plans (from Plum) and commuter benefits
• Rewards for every work anniversary
• One month paid sabbatical after your five year Skimm'versary as a full-time employee. and more.

The ideal candidate would be a person having a strong technical know-how of Drupal application development & CMS concepts, backed with an equally strong hands-on experience. He / She should be fluent with the design concepts using Drupal 8 and above(Must) as well as be well versed with the best practices in the development, testing & deployment phases.

Experience : 5 – 9 years

Contract duration : 6 months

Major Accountability

• Demonstrate expertise in authoring & customizing Drupal modules as well as have experience in working with views, panels and features.
• Carry-out impact analysis & estimation for given set of requirements.
• Develop code by adhering to the Drupal, security and accessibility standards.
• Act as liaison with the client for troubleshooting: investigate, analyze, and solve software problems.
• Work self-directed and independently.

Essential Skills & Experience

• Have overall 4-8 years of IT experience on Drupal 8 platforms.
• Have expertise in developing complex websites based on Drupal 8 platforms and framework-based web applications.
• Have expertise in LAMP environment.
• Have working knowledge of web servers like Apache, Nginx etc.
• Have strong experience with source/version control systems.
• Have excellent communication, analytical & presentation skills.

Education

• Minimum education: B.E., BTech, MCA
• Languages: English written & spoken

• Degree in Computer Science.
• 3-10 years of experience as a full stack developer.
• Must have proficiency with fundamental front-end languages such as Java, Nodejs and React JS.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Very Good problem-solving skills.

• Designing, coding and production support of the feature.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
   

• Implement defined user interfaces and experiences based on technical specifications
• Reviews and develops requirements, generate designs, provides rough order of magnitude estimates, implements, and performs unit testing
• Collaborate with our team of educational application designers, graphic artists, backend systems engineers, QA, and operational teams to ensure the timely delivery of high-value educational software products
• Demonstrates strong communication and interpersonal skills to negotiate different perspectives and goals
• Holds themselves to a high standard of quality and works with the broader team to ensure that the products meet those standards
• Works independently on multiple projects at one time, balancing needs, and deadlines
• Troubleshoot problems of a complex nature
• Supports systems that he/she has, and has not implemented
• Keeps informed of technical advances. Proposes changes based on newer technology

Required Skills and Abilities:

• Minimum of four years of software engineering experience
• Minimum of three years of software engineering experience building multi-tier enterprise applications
• Demonstrated track record of designing, developing, and delivering single page, web-based applications based on Angular.io or other similar JS libraries
• Bachelor’s degree in a technical discipline or relevant work experience
• Experience with CI/CD tools like Jenkins, Git, and Nexus
• Excellent interpersonal and communication skills

PHP, Cordignito, Laravel, SQL, Oops concept, strong logical thinking.