Business Development associate

Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.

What You Need for this Position

• Education: Requires a Bachelor's degree or higher in any field.
• Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
• Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.

What You Will Be Doing

• Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
• Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
• Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
• Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
• Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
• Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
• Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
• Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
• Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
• Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies. 

Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?

●Being a mentor and guide, who potential learners can look up to for career advice.

● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.

●Carrying weekly enrolment/revenue and collection targets.

●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.

● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.

● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?

● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.

●Rockstar sales performers with proven track records.

● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.

● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.

● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.

●Passion for always delivering the highest levels of customer service.

●Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?

●Minimum of 100+ Dials every day with 40+ Connects.

●2 hours of talk time on an average per day & 1 Video Session

●2 enrolled students per week.

●Weekly revenue targets to be met consistently. 

*Individual Contributor Role

We are looking for candidates in sales (B2C) who have exp. In Tech Course Selling not the K12 Segment

JOB RESPONSIBILITY :

• Create and Assess a business marketing strategy.
• Researching and identifying sales opportunity, generating leads, target identification
• Reaching out to new customers(colleges /schools) and making presentations or pitches outlining the benefits of product/ services.
• Responsible for Business Expansion
• Maintaining relationships with all potential and existing clients and vendors.
• Identify and research emerging markets, analyze competitors, etc..
• Lead, devise / develop business strategies for channel sales growth in liaison with the respective channel sales partners.
• To guide and implement the growth path of channel sales partner and directly responsible for growth in channel sales revenue generation.
• Monthly sales assessment / review meeting the channel sales review on a one to one business meeting for sales review.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Team Lead is plus
• Should be target driven

Blaze Madurai looking for a young and motivated Business Development Executive with hands-on experience in the IT software industry. 

Job Description: 

• Growing business through the development of new leads and new contacts. 
• Required experience in handling/acquiring overseas clients & projects. 
• The ideal candidate has to work with the clients to understand their business requirements. 
• Identifying new revenue opportunities. 
• Building business relationships with current and potential clients. 
• Collaborating with management on sales goals. 
• Developing and executing sales and marketing strategies to grow business and meet monthly and quarterly sales goals. 

Qualifications: 

• Bachelor's degree with excellent Communication and presentation Skills. 
• Proven experience as a BDE/ Sales executive or relevant role in a similar Industry. 
• Enthusiastic to build good relationships with people 
• Ability to work well in a team environment 

Job Type: Full-time 

Experience: 3+ years 

• Bachelor’s degree 

• Assess go-to-market readiness, identify gaps in preparedness, and build plans to perform annual goals successfully.
• Work with teams to identify, qualify, and prioritize coverage for business opportunities. Participate in opportunity review meetings to provide insight into how to secure the technical win best.
• Maintain customer satisfaction.
• Resolve product problems affecting customer satisfaction.
• Build trust with customers and influential relationships.

Location: Pune