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Job description:

Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)

Job Summary

Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.

Core Responsibilities

1. Software Support & Incident Management

• Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
• Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
• Log, track, escalate, and follow through on tickets; use tools like JIRA.

2. POS Integrations & API Troubleshooting

• Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.

3. Documentation, Knowledge Base & Training

• Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
• Identify gaps in self-help documentation and help fill them.
• Provide training for Merchants and support team members.

5. Merchants Communication & Stakeholder Collaboration

• Keep Merchants updated on ticket status, resolution timelines, and escalations.
• Work cross-functionally with product, engineering, onboarding, and customer success teams.
• Handle administrative tasks, process compliance, and internal alignment.

Qualification

• Fluent English Required – Your international accent should clear communication across borders
• Accent Requirement-English with an International (Neutral) Accent
• Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
• Remote Installation Wizard – Install software remotely with finesse and precision.

Job Summary:

We are looking for a skilled and motivated Python AWS Engineer to join our team. The ideal candidate will have strong experience in backend development using Python, cloud infrastructure on AWS, and building serverless or microservices-based architectures. You will work closely with cross-functional teams to design, develop, deploy, and maintain scalable and secure applications in the cloud.

Key Responsibilities:

• Develop and maintain backend applications using Python and frameworks like Django or Flask
• Design and implement serverless solutions using AWS Lambda, API Gateway, and other AWS services
• Develop data processing pipelines using services such as AWS Glue, Step Functions, S3, DynamoDB, and RDS
• Write clean, efficient, and testable code following best practices
• Implement CI/CD pipelines using tools like CodePipeline, GitHub Actions, or Jenkins
• Monitor and optimize system performance and troubleshoot production issues
• Collaborate with DevOps and front-end teams to integrate APIs and cloud-native services
• Maintain and improve application security and compliance with industry standards

Required Skills:

• Strong programming skills in Python
• Solid understanding of AWS cloud services (Lambda, S3, EC2, DynamoDB, RDS, IAM, API Gateway, CloudWatch, etc.)
• Experience with infrastructure as code (e.g., CloudFormation, Terraform, or AWS CDK)
• Good understanding of RESTful API design and microservices architecture
• Hands-on experience with CI/CD, Git, and version control systems
• Familiarity with containerization (Docker, ECS, or EKS) is a plus
• Strong problem-solving and communication skills

Preferred Qualifications:

• Experience with PySpark, Pandas, or data engineering tools
• Working knowledge of Django, Flask, or other Python frameworks
• AWS Certification (e.g., AWS Certified Developer – Associate) is a plus

Educational Qualification:

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field

Job Summary:

As a Java Spring Boot Developer, you will play a key role in designing, developing, and maintaining robust backend services and APIs. With 2.5+ years of experience, including knowledge in Kotlin, you will work alongside a cross-functional team to build scalable and performant systems.

Key Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Java and Kotlin code
• Build and consume RESTful APIs and microservices using Spring Boot
• Ensure the best possible performance, quality, and responsiveness of applications
• Collaborate with product managers, QA engineers, and DevOps for end-to-end delivery
• Troubleshoot and resolve performance bottlenecks, bugs, and technical issues
• Participate in code reviews, knowledge sharing, and continuous improvement

Required Skills & Qualifications:

• 2.5+ years of experience with Java and Spring Boot
• Strong understanding of RESTful APIs, MVC, and microservices architecture
• Experience with relational and NoSQL databases
• Proficiency with Git and Agile/Scrum methodologies

Preferred Skills:

• Familiarity with Docker, Kubernetes, and CI/CD tools
• Exposure to cloud platforms such as AWS or Azure
• Experience with unit testing and test automation frameworks

Job Title: Founding Engineer / Senior Full Stack Developer (Electron + AI Platform)

Location: Mumbai

Type: Full-time

Compensation: ₹17–20 LPA + 0.4% Equity (ESOP Pool)

Role Overview

We’re hiring a Founding Engineer / Senior Full Stack Developer to help us build an advanced desktop application designed for secure, intelligent, and autonomous workflows. You’ll be one of the first engineering hires and play a critical role in owning the entire product engineering stack—from interface to system orchestration.

This is a high-ownership role for someone who thrives in early-stage environments, enjoys building performance-focused desktop systems, and wants to work at the cutting edge of AI-enabled automation.

What You’ll Work On

• Architect and build a high-performance Electron-based desktop application
• Develop intelligent frontend workflows using React 18, TailwindCSS, and TypeScript
• Build scalable backend services in Node.js 20 with support for secure tool orchestration
• Integrate with external systems like CLI tools, terminal processes, file systems, and MCP-like interfaces
• Build efficient local storage, memory, and prompt-pipeline management systems
• Work on token and session lifecycle, agent command execution, and sandboxed operations
• Ship cross-platform (Windows & macOS) builds using Electron and Vite pipelines

Tech Stack

You should already be comfortable with most of the following:

• Frontend: React 18, Tailwind CSS, TypeScript, Vite
• Backend: Node.js 20, Express.js, CLI process spawning, OS-level scripting
• Desktop: Electron 25, IPC communication, Electron Forge/Builder, native packaging
• AI/Agent Integration: REST APIs to LLMs (Claude, GPT, etc.), prompt engineering, token/tokenizer management
• System-Level: File system manipulation, workspace persistence, multi-threaded job handling
• Tool Control & Integration: Interfacing with command-line tools (MCP-like integrations), automated I/O
• Other: GitHub Actions, secure storage, error logging, telemetry pipelines

What We’re Looking For

• 4+ years of full stack development experience with real-world Electron app delivery
• Strong proficiency in JavaScript/TypeScript (ES6+), including bundling and module systems
• Production-level experience with React and managing state in large apps
• Deep understanding of backend architecture, async task management, and secure file handling
• Ability to work independently in a fast-paced early-stage environment
• Comfortable with cross-platform builds (Windows & macOS)
• Bonus: Experience with embedded AI assistants, autonomous agent frameworks, or toolchain orchestration

What We Offer

• Competitive salary: ₹17–20 LPA
• 0.4% equity via ESOP pool (with early joining incentives)
• High autonomy and strategic influence—work as a true co-creator
• Remote-friendly and async collaboration culture
• Opportunity to build a developer-first product from scratch with real AI depth

• Own the product strategy; Understand customer requirements, market gaps/ need gaps and drive release-level feature choices.
• Connect activities and deliverables to business outcomes.
• Should be highly granular & hands-on.
• Constantly test his own products, create edge cases and if required should have the ability to write and define product specs from scratch.
• Have the ability to be able to work with complex cross functional teams/ should be able to influence cross functional teams: Engineers, Architects, category, business & finance.
• Should be data obsessed.
• Derive insights from data and use the same for product improvements and iterations.
• Also educate cross functional teams with actionable derived from deep data insights.
• Must aggressively defend a good strategy against random changes, fads and single-customer escalations.
• Candidate must push to allocate technical resources strategically among products.
• Integrate usability studies, market analysis, CST use-cases, NPS related data into product requirements to enhance user satisfaction and execute product specs for further execution.
• Design and execute a continuous testing plan for important end-to-end flows working

• Should have the experience of managing healthy conflicts and drive people towards the customer goals and organisation priorities.
• Should have the ability to define economic rationale for every major effort and translate into metrics.
• Hand in hand with QA team to deliver excellent experience.
• Work experience in the Ecommerce industry is highly preferred.
• Desired Skills: - Passionate about building world class products on the web / mobile

• Work with product managers to understand product requirements and make them live.
• Ownership of end to end development

• Startup mindset of getting things done and focussing on business goals
• Proven problem solving skills
• 3+ years Hands on experience in designing and developing applications using server side technology (Java, Spring Boot / Node.js, Express)
• Excellent knowledge of Relational Databases, SQL and ORM technologies
• Good knowledge of design patterns
• Proficiency in REST architecture
• Experience with test-driven development
• Experience with Git/CI/CD/Gradle/Maven
• Inclination towards writing quality and performant code

• Experience in Agile development
• Performance tuning, testing, refactoring and automation
• Experience working with AWS Cloud and Devops technologies (terraform , cloudformation, ansible)
• Experience running a production environment
•